Monroe Consulting Group's Professional Services Division is recruiting on behalf of a leading learning & development company.
Job Summary:
We are looking for a high-performing professional who thrives in a fast-paced, client-centric environment. This role is designed for someone who wants to accelerate their career in the learning & development industry - combining commercial drive with operational excellence.
As the bridge between Business Development and Delivery Operations, you will play a critical role in winning new opportunities and ensuring flawless execution of training programs across Malaysia and the wider APAC region.
This is a high-visibility role, interfacing with clients, trainers, partners, and regional leaders.
Job Responsibilities:
1. Business Development Support (50%)
Drive the front end of our commercial engine:
- Conduct outbound prospecting and cold calling to secure high-quality discovery calls.
- Manage follow-ups, appointment scheduling, and CRM upkeep with discipline.
- Develop compelling proposals and capability decks (PowerPoint & Word).
- Prepare and manage Client Service Agreements (CSAs).
- Support BD leaders with client research, insights, and sales enablement.
- Uphold strong documentation hygiene with version control, consistency, and brand alignment.
2. Business Deployment Support (50%)
Ensure smooth and consistent post-sales training delivery across the APAC region:
- Assist in preparing project plans, timelines, and deployment task lists for training engagements.
- Coordinate with internal stakeholders (Sales, Trainers, Operations, Finance) to support aligned and timely delivery.
- Liaise with trainers on scheduling, materials, pre-work, and delivery requirements; support the preparation of service agreements and work orders.
- Support end-to-end logistics including calendar invitations, training links, venues, attendance lists, materials, certificates, and evaluation forms.
- Assist in coordinating chemistry calls, briefing sessions, and alignment meetings with clients and trainers.
- Prepare, deploy, and consolidate feedback and evaluation forms; support the preparation of feedback summaries and insights.
- Coordinate with Finance on invoice requests, issuance, and payment follow-ups when required.
- Support coordination with external vendors and partners involved in training delivery.
- Maintain accurate documentation and tracking of deployment and feedback activities to ensure consistency and minimise delivery gaps.
Key Requirements:
- Has 3-5 years of experience in BD support, client coordination, project management, or operations, ideally from training, consulting, HR services, or professional services industries.
- Demonstrates excellence in communication, follow-through, and stakeholder management.
- Is advanced in PowerPoint, Word, Excel, and comfortable handling client-facing documents.
- Is structured, organised, and reliable, with a natural ability to keep multiple workstreams moving.
- Thrives in a growth environment where speed, quality, and ownership matter.
- Brings maturity, professionalism, and a proactive mindset.
- Responds quickly, efficiently, and meticulously to requests and tasks.
- Demonstrates independent drive and initiative, taking ownership of tasks without constant supervision.
- Anticipates needs, identifies issues early, and provides solutions proactively.
- Maintains high attention to detail while balancing multiple priorities under tight timelines.
- Builds trust through consistent follow-through and delivering results on time.
