| Job Summary |
| Executive recruitment company Monroe Consulting Group Philippines is recruiting on behalf of a leading comprehensive logistics services provider with areas including inland transport, warehousing & distribution, and e-commerce and project logistics. |
| Our respected client is partnered with thousands of logistics experts in 300 sites and 36 countries and 5,700+ logistics partners. |
| They are seeking a Customer Service Specialist that will be responsible for managing communications with logistics providers and addressing customer inquiries. |
| You will resolve delivery issues and customer concerns, maintain accurate system records, coordinate with principals on delivery matters, prepare and distribute delivery reports, and supervise the customer service team. |
The job is in Pasig, Metro Manila, Philippines, and offers a day shift work arrangement.
| Key responsibilities: | | Monitoring of deliveries. | | Follow up disposition from SEPCO for pending deliveries thru email, chat and/ or call. | | Responds to customer inquiries in a timely manner. | | Creates backload report and Incident Report (if necessary) for delivery returns | | Collaborates with team members and other departments for any concerns that need to be addressed. | | Proper filing of documents for easy backtracking of files. | Coordination withLSP regarding status updates of the following: | 1. Shipments from pick up to delivery (Shipment Tracking) | | 2. Follow-up status of pending for deliveries. | | 3. IOD status and posting in System (Information of Delivery). | | 4. Ensuring the accuracy of IOD vs POD information (Proof of Delivery) | | 5. Gathers the delivery details if there are backload and needs disposition or immediate assistance from SEPCO Logistics | | 6. Ensures correct details in the LSP report to avoid misinformation. | | 7. On-time and accurate sending of visibility report daily | | 8. Inform SEPCO and SDS team immediately regarding shipments delays and the reason of delay (Force majeure / Vessel technical problems / LSP errors and internal problems etc.) |
| | Key requirements: | | At least Bachelor's Degree in Business Management, Supply Chain or any related course. | | With minimum 3 years of experience in Customer Service | | Logistics and transportation industry experience is required | | With experience in report preparation | | Good communication & Interpersonal Skills | | Good level of proficiency in the use of Microsoft Office Excel particularly Pivot and Vlookup | | Proven experience as a collaborative team player. | | Organized with high attention to details |
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