Executive recruitment company, Monroe Consulting Group Thailand is recruiting on behalf of a leading chemical manufacturing company with a rich history of innovation delivering cutting-edge solutions to meet clients' needs across top industries. Our respected client is seeking a highly skilled Customer Service Manager who is passionate about delivering outstanding customer experiences to lead their customer service team.
The Customer Service Manager is accountable for organizing and overseeing all tasks associated with sales order processing, order fulfilment, exports, shipping, and service activities within the company. Acts as the main point of contact for customers, sales representatives, distributors, and related parties in day-to-day operations. The job will be based in Rayong province, Thailand.
Job Responsibilities
- Overseeing the processing, acceptance, review, clarification, and tracking of orders.
- Acting as a liaison between customers and internal teams to communicate product specifications, delivery schedules, and any other relevant information.
- Developing and maintaining strong relationships with key customers, serving as their primary point of contact for all inquiries and support needs.
- Managing export administration activities.
- Negotiating freight rates with forwarding agents.
- Supervising communication with banks regarding payment terms, Letter of Credit (L/C), and Document Against Acceptance (D/A).
- Collaborating cross-functionally with sales, production, and quality control teams to ensure seamless coordination and timely resolution of customer inquiries and concerns.
- Leading and managing the customer service team, providing guidance, support, and mentorship to ensure exceptional performance and customer satisfaction.
- Creating and implementing procedures, processes, and systems to enhance customer service, relations, and satisfaction.
- Monitoring team performance to ensure alignment with company goals and targets.
Job Requirements
- Proven experience in a customer service management role, preferably in chemical manufacturing or related industry.
- Bachelor's degree or higher in Business Administration or a relevant field.
- Multiple years of experience in manufacturing leadership, and leading customer service teams, including performance management.
- A track record of multiple years in import and export management.
- Proficiency with ERP systems is advantageous.
- Good command of English communication is required.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with a service-oriented mindset.
- Strong analytical and problem-solving abilities, with a keen attention to detail.
