Award winning Executive recruitment company, Monroe Consulting Group is recruiting on behalf of a local holding company, a dynamic and diverse organization with thriving business sectors to include shopping centers, hotels and tourism, golf courses, real estate, food solutions, financial services, corporate support services and various other ventures.
You will be responsible for overseeing all aspects of property management, ensuring the smooth and efficient operation of the hotel. This role requires a strategic leader with a deep understanding of hospitality management, capable of driving guest satisfaction, maximizing revenue, and maintaining high standards of service and operations.
Job Responsibilities
Operational Oversight:
- Manage the day-to-day operations of the hotel, ensuring all departments operate efficiently and effectively.
- Develop and implement standard operating procedures to enhance productivity and service quality.
Guest Experience:
- Ensure a superior guest experience by maintaining high standards of service and addressing guest feedback promptly.
- Monitor guest satisfaction levels and implement improvements to enhance overall guest experience.
Financial Management:
- Oversee budgeting, forecasting, and financial performance to ensure the hotel meets its financial targets.
- Implement cost-control measures and revenue management strategies to maximize profitability
Staff Leadership:
- Lead, mentor, and develop hotel staff, fostering a positive and productive work environment.
- Oversee recruitment, training, and performance management to build a high-performing team.
Marketing and Sales:
- Develop and execute marketing and sales strategies to drive occupancy and revenue.
- Build relationships with key stakeholders, including travel agents, corporate clients, and local businesses.
Property Maintenance:
- Ensure the hotel property is well-maintained, addressing any maintenance issues promptly.
- Oversee capital projects and renovations to enhance the property's value and appeal.
Compliance and Safety:
- Ensure compliance with all local, state, and federal regulations, including health and safety standards.
- Implement and monitor safety protocols to ensure a safe environment for guests and staff.
Job Requirements
- Proven experience in hotel management or a similar role, with a track record of successful leadership.
- Strong financial acumen and experience in budgeting, forecasting, and financial analysis.
- Excellent interpersonal and communication skills, with the ability to build strong relationships with guests, staff, and stakeholders.
- Strong problem-solving skills and the ability to make decisions under pressure.
- Knowledge of property management systems and hotel operations software
