Hotel Manager (Hotel) Metro Manila, Philippines
Executive search firm Monroe Consulting Group Philippines is recruiting on behalf of well-established real estate development company. Our respected client is seeking for a Hotel Manager with solid knowledge and experience in managing and handling a hotel. The job is based in BGC, Philippines.
Job Overview:
The Hotel Manager is responsible for overseeing the daily operations and overall management of a hotel. This role ensures that all departments run efficiently, guest satisfaction is maximized, and the hotel meets its financial targets. The Hotel Manager is a key leadership position that requires excellent organizational, interpersonal, and problem-solving skills.
Key responsibilities:
Leadership and Team Management:- Lead and supervise hotel staff across all departments, including front desk, housekeeping, maintenance, and food and beverage.
- Develop and motivate employees to provide exceptional service and meet performance standards.
- Conduct regular meetings with department heads to ensure effective communication and collaboration.
Guest Services:- Ensure high standards of guest service and satisfaction by addressing guest needs and resolving issues promptly.
- Monitor guest feedback and reviews to make continuous improvements.
- Create a welcoming and friendly atmosphere for all guests.
Operational Oversight:- Oversee the day-to-day operations of the hotel to ensure efficiency and smooth functioning.
- Implement and maintain hotel policies, procedures, and standards.
- Ensure the hotel is well-maintained and complies with health and safety regulations.
Financial Management:- Manage the hotel's budget, including forecasting, revenue management, and expense control.
- Analyze financial performance and implement strategies to increase profitability.
- Ensure accurate and timely financial reporting and record-keeping.
Sales and Marketing:- Work with the sales and marketing team to develop and execute strategies to attract guests and increase occupancy rates.
- Build and maintain relationships with key clients, travel agents, and local businesses.
- Monitor market trends and competitor activities to identify opportunities for growth.
Human Resources:- Recruit, train, and manage hotel staff, ensuring they have the skills and knowledge to perform their roles effectively.
- Conduct performance evaluations and provide feedback and coaching.
- Ensure compliance with labor laws and hotel policies.
Inventory and Supplies:- Manage inventory levels and ensure that the hotel has necessary supplies and equipment.
- Negotiate with vendors and suppliers to obtain the best prices and quality.\
Job Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred.
- Minimum of 8 years of experience in hotel management
- Outstanding customer service skills
- Strong leadership and interpersonal skills.
- High level of professionalism and integrity.
- Flexibility in working hours, including weekends and holidays, as needed.
- Amenable to work in BGC, Philippines
