Monroe Consulting Group Indonesia, a leading executive search firm, is partnering with a prominent payment infrastructure and technology company to recruit an IT Infrastructure Manager. This role will be responsible for leading the Infrastructure function and managing enterprise-level IT infrastructure initiatives, playing a key role in maintaining business continuity through a secure, stable, and high-performing infrastructure platform that supports mission-critical systems.

Key Responsibilities:

Lead and oversee the IT Infrastructure team, ensuring strong operational performance across data centers, networks, servers, and cloud platforms.
Maintain the availability, stability, performance, and resilience of production systems to support continuous business operations.
Manage infrastructure capacity planning, optimization, and effective resource utilization.
Ensure infrastructure incidents are resolved promptly, including thorough root-cause analysis and preventive actions.
Drive successful delivery of infrastructure projects, ensuring timelines, scope, and quality standards are met.
Track and report project milestones, team performance, and achievement of annual KPIs.
Support large-scale infrastructure initiatives, including new product launches and business expansion, by ensuring infrastructure and operational readiness.
Develop and execute infrastructure strategies that align with overall business goals.
Evaluate and implement new technologies to enhance system efficiency, scalability, and reliability.
Set team objectives, work plans, and operational roadmaps to promote continuous improvement.
Ensure adherence to established SOPs, policies, and operational guidelines.
Conduct periodic and monthly reviews to assess compliance with internal standards and procedures.
Collaborate with the Security team to establish and enforce infrastructure security policies.
Perform routine security assessments and lead remediation efforts for identified risks.
Assess team performance, provide structured feedback, and deliver coaching to support professional growth.
Define and manage career development pathways for infrastructure team members.
Foster a collaborative, motivated team culture that encourages innovation and best-practice sharing.
Work closely with Engineering, Product, SRE, Security, Operations, and Managed Service teams on daily operations and strategic initiatives.

Key Requirements:

Bachelor's degree in Information Technology, Computer Science, or a related discipline.
At least 5 years of experience in a managerial role within IT infrastructure.
Hands-on experience managing cloud platforms, specifically AWS or GCP.
Proven track record of delivering complex infrastructure projects in high-availability environments.
Experience leading and developing a mid-sized technical team.
Prior exposure to the payment industry, financial services, or high-performance computing environments is strongly preferred.
Solid expertise in network, server, storage, and cloud infrastructure.
Professional certifications such as ITIL, PMP, or equivalent are a plus.

Strong technical background in:

Network infrastructure (routing, switching, WAN, firewalls, WLAN)
Server and storage systems (VMware, SAN, Windows, Linux, AD, LDAP)
Cloud infrastructure and architecture (AWS or GCP mandatory)