Monroe Consulting Group is recruiting on behalf of a reputable hospital seeking a dynamic and experienced Medical Services Manager & Medical Support Services Manager to oversee and improve medical services and support operations. This dual role combines leadership of clinical operations with responsibility for supporting departments such as pharmacy, radiology, laboratory, medical records, and quality services. The ideal candidate will possess strong operational and clinical leadership, a passion for patient care, and the ability to drive quality improvements in a hospital setting.
Key Responsibilities
Medical Services Management
- Oversee the day-to-day operations of medical services, ensuring the delivery of high-quality patient care and compliance with healthcare regulations.
- Manage clinical departments including inpatient, outpatient, emergency services, nursing, and medical support services (e.g., radiology, laboratory).
- Coordinate with medical staff and department heads to ensure optimal resource allocation, staffing, and efficient patient flow.
- Develop and implement policies, procedures, and protocols to standardize operations and ensure consistent service delivery.
- Monitor patient care quality, patient satisfaction, and operational performance, recommending improvements as needed.
- Ensure compliance with relevant medical, ethical, and legal standards in all service areas.
- Lead and manage teams within clinical departments, fostering collaboration between medical professionals and support staff.
Medical Support Services Management
- Oversee the administration and operation of support services, such as pharmacy, medical records, laboratory, and radiology, to ensure that all medical teams have the necessary resources and support for optimal patient care.
- Work closely with the medical services team to align support service strategies with clinical objectives, driving efficiency, quality, and cost-effectiveness.
- Lead quality improvement initiatives and ensure continuous monitoring and improvement of medical support operations.
- Manage the procurement and distribution of medical equipment and supplies, ensuring cost-effectiveness and availability when needed.
- Develop and implement training programs for support staff, ensuring that they are well-equipped to handle the demands of a fast-paced healthcare environment.
Leadership & Strategy
- Provide leadership in managing both medical and support services teams, ensuring alignment with hospital goals and strategic objectives.
- Drive operational excellence and foster a culture of continuous improvement, patient safety, and customer service.
- Manage budgets, staffing, and resources effectively to ensure that all departments operate within budgetary constraints while maintaining the highest standards of patient care.
- Collaborate with senior management to develop and execute long-term strategies for the hospital's growth and quality of care.
- Conduct performance evaluations and implement strategies for team development and retention.
Key Requirements
- Education: Medical Degree (MD or equivalent), with additional qualifications in hospital administration, healthcare management, or public health preferred.
- Experience: Minimum 5-7 years of experience in hospital management, with at least 3 years in a leadership role overseeing medical and support services.
Skills:
- Proven ability to manage clinical and support service teams effectively.
- Strong understanding of healthcare regulations, patient care standards, and hospital operations.
- Excellent leadership, communication, and interpersonal skills.
- Ability to drive continuous improvement initiatives and implement change in a healthcare environment.
- Strong organizational and project management skills, with the ability to manage multiple priorities.
- Languages: Proficiency in English is preferred; additional language skills may be advantageous.
