Executive recruitment company Monroe Consulting Group Malaysia's Logistic Division is partnering with an international 4PL logistics and supply chains company to hire a Non-conformance Supervisor. The Non-Conformance Supervisor is responsible for overseeing the identification, management, and resolution of Non-Conformances (NCs) within the company's 4PL logistics operations. This role ensures timely escalation of critical issues, implements containment and corrective actions (C&C), and works closely with operational teams to maintain high quality service standards and customer satisfaction.
Non-Conformance (NC) Management
- Identify, log, and track NCs in NC platform.
- Conduct root cause analysis to determine the source of issues.
- Coordinate corrective and preventive actions with relevant teams.
Escalation Handling
- Act as the primary point of contact for operational and customer escalations.
- Ensure timely escalation of unresolved or high-impact NCs to management.
- Provide status updates and resolution plans to stakeholders.
Containment & Corrective Actions (C&C)
- Implement immediate containment measures to limit operational or customer impact.
- Monitor the effectiveness of corrective actions and ensure closure of NCs.
- Maintain documentation for audits, internal reporting, and continuous improvement.
Team Coordination & Reporting
- Supervise Quality Compliance coordinators or analysts, providing guidance and support.
- Prepare regular reports on NC trends, escalation metrics, and resolution timelines.
- Collaborate with Operations, Quality, and Customer Service teams to prevent recurrence.
Job Requirements:
- Bachelor's degree in Logistics, Supply Chain, Business, or related field.
- Knowledge in root cause analysis and complaint investigation
- Minimum 3-5 years' experience in logistics operations or quality management, ideally in a 4PL environment.
- Strong knowledge of NC processes, CAPA, and escalation management.
- Excellent problem-solving, analytical, and organizational skills.
- Effective communication skills for coordinating across teams and escalating issues.
- Proficiency with logistics management systems, MS Office, and reporting tools.
