Monroe Consulting Group is seeking an Operation Manager on behalf of of our esteemed client, based in Jakarta.
Key Responsibilities:
- Oversee visa application processing, document verification, and client coordination.
- Manage a team of administrative staff to ensure service excellence and compliance.
- Liaise directly with Turkey clients and stakeholders, understanding their specific needs and expectations.
- Coordinate with government agencies, embassies, and external partners for up-to-date visa regulations and documentation requirements.
- Improve operational processes, SOPs, and client handling procedures to enhance efficiency.
- Provide reporting and updates to management on operational KPIs and case progress.
- Handle escalations and resolve service-related issues with professionalism and sensitivity to cultural expectations.
Requirements:
- Turkey expatriate with the legal right to work in Indonesia
- Proven experience (7+ years) in operations, administration, or client services; prior work in visa/immigration services is a strong advantage.
- Native-level Turkish language skills; business-level English proficiency.
- Strong understanding of Turkish business etiquette and client service standards.
- Excellent organizational skills, with attention to detail and a process-oriented mindset.
- Demonstrated leadership experience with the ability to manage and develop teams.
- Ability to work under pressure and handle time-sensitive tasks efficiently.
