Executive recruitment company Monroe Consulting Group's Healthcare division is recruiting on behalf of a leading analytical instrumentation company.
Job Summary: We are seeking a technical specialist to support the sales team in achieving revenue targets for Inorganic and Material Characterization products while providing application expertise and technical solutions to customers across various industries including agriculture, solar, chemical, and environment sectors.
Job Responsibilities:
Sales Support - Support Sales team to achieve annual operating plan revenue and exceed YTD sales target for Inorganic and Material Characterization products. Support sales to grow our sales in the replacement market and new opportunities in agriculture, solar, chemical & environment.
Technical Demonstrations & Solutions - Provide solution-oriented demos in competitive situations, content with application notes and technical competitive intelligence. Partnership with sales team to demonstrate product capabilities and applicability to the customer and their application needs.
Application Support - Provide application support such as product testing, training and running samples for customers and provide data to the customer and help close sales orders through frequent interaction with the sales professionals.
Customer Implementation & Training - Ensure successful implementation by remaining engaged with the customer and sales & service team throughout the new installation. Provide problem diagnosis and assist in the elimination of start-up issues. Conduct customer training on a formal basis in conjunction with installation or requested by customers. Provide product and application training to new customers, and refresher courses to ensure they understand our product functions, and capabilities to build sales sustainability and customer engagement.
Technical Expertise & Troubleshooting - Provide technical expertise advice and method development for customer application need including process and procedures. Act as the technical focal point to troubleshoot instruments for Inorganic and Material characterization customers. Assists service in external and internal technical troubleshooting.
Training & Development - Proactively train sales and service on application needs and help develop sales tools aimed at promoting products and facilitating sales. Develop new application notes (white paper) for energy, palm oil and food safety, and provide a solution-oriented demo to maintain market leadership in the Inorganic and MartChar market segment.
Marketing Support - Support Sales team on marketing events such as seminars, workshops and exhibitions, facilitating as a speaker and engaging the customer to improve relationships and expand customer database.
Ad-hoc Duties - To perform other ad-hoc duties assigned from time to time.
Key Requirements:
Bachelor's Degree, Master in Chemistry or a related field
At least 4-5 year(s) and more of working experience - In analytical or spectroscopy products.
Hands-on experience with analytical products - Required.
Good analytical in research data & problem-solving skill - In developing solutions.
Sales mindset with customer service oriented - And willing to travel domestic & overseas.
Good presentation skills - In both verbal and written in English & Bahasa Malaysia.
Able to work in a team environment - With sales and service.
Computer literate - Knowledge in MS Office - Excel, Word, Powerpoint.
