Executive search firm Monroe Consulting Group Philippines is recruiting on behalf of a leading beauty and personal care company. Our client is seeking a Quality Assurance Head-a dynamic professional with a strong background in quality assurance within personal care, cosmetics, or pharmaceutical manufacturing operations. This is an onsite role, Monday to Friday, with the office located in Carmelray, Canlubang, Laguna.
Job Summary:
The Quality Assurance Head is responsible for planning, developing, and directing quality assurance policies, programs, and initiatives. This role oversees process and product testing to ensure materials, equipment, and products meet established quality standards and comply with government regulations. The QA Head reviews and approves product quality control activities to resolve issues effectively and ensure the timely release of products.
Key Responsibilities:
- Develop and Implement Quality Systems: Lead the development and implementation of Gandang Kalikasan, Inc.'s Quality System requirements and procedures at third-party manufacturing locations and suppliers.
- Manage Quality Issues: Coordinate the resolution of quality management issues, including investigating manufacturing or customer complaints. This includes reporting on corrective action plans, technical summaries, Management Review of Quality, and disposition of on-hold inventory.
- Ensure Compliance: Ensure established systems, procedures, and protocols are sufficient to maintain consistent product quality, safety, and regulatory compliance.
- Validate Quality Processes: Establish product specifications and quality attributes, measure production, document evidence, determine operational and performance qualifications, and write/update quality assurance procedures.
- Address Customer/Consumer Quality Issues: Responsible for the evaluation and resolution of customer or consumer product quality concerns.
- Collaborate Across Functions: Work closely with cross-functional teams such as R&D, Supply Chain, and Marketing to achieve business objectives (e.g., technical problem-solving, new product launches, and supplier evaluation).
- Conduct Audits: Perform regular audits, issue timely reports, and ensure required follow-up actions are taken.
- Support Product Recalls: Provide technical support in product recalls and withdrawals.
- Provide Technical Assistance and Training: Offer technical guidance and training to contract manufacturers, suppliers, and operational/support staff.
- Investigate Quality Issues: Lead investigations into any and all quality-related issues within the plant.
- Protect Product Quality: Ensure that product quality is maintained across all sales channels through process assessments and regular audits.
- Promote Company Culture: Contribute to building the company by strengthening our culture of shared ownership and bayanihan.
- Other Duties: Perform any additional tasks or functions as assigned by management.
Key Requirements:
Minimum Education Requirements:
- BS in Chemistry, Chemical Engineering, Cosmetic Science, or a related field.
Minimum Job-Related Experience:
- Strong team-building, decision-making, and people management skills.
- At least 7 years of experience as a QA Manager in personal care, cosmetics, or pharmaceuticals manufacturing operations.
- Experience with household and drug products is a distinct advantage, as is experience with highly sensitive raw materials (RMs).
- Experience in manufacturing, as well as conducting store and supplier audits.
- In-depth knowledge of Quality Systems, Manufacturing, and Supply Chain processes.
- Ability to perform well in a fast-paced environment with minimal supervision, demonstrating strong leadership, interpersonal skills, and initiative.
- Excellent verbal and written communication skills, with strong analytical and problem-solving abilities.
- Detail-oriented and results-driven, with proficiency in statistical analysis.
- Proficient in Microsoft Office applications (Word, Excel, Access).
Other Requirements/Skills:
- Has the bayanihan spirit and a collaborative mindset.
- Proficient in MS Office and comfortable with technology.
- Works well with people and is always ready to support other teams.
- Passionate about contributing to the benefit of our country and people.
