Regional Service Manager

  • Sector: 制造业和工业 4.0
  • Contact: Tiana
  • Contact Email: tam.nguyen@monroeconsulting.vn
  • Client: Monroe Consulting Group
  • Location: Ho Chi Minh City
  • Salary: Negotiable
  • Expiry Date: 30 October 2022
  • Job Ref: BBBH401422_1659326920

International award-winning executive recruitment expert Monroe Consulting Group is recruiting on behalf of a heavy equipment manufacturing and trading company. As the business keeps developing, our client is seeking a talented for Regional Service Manager position. The job is based in Ho Chi Minh City, Vietnam.

Job Summary:

The dedicated Regional Service Manager will be managing of regional dealer & customer technical support, on-site repair support, claim audit, failure analysis & technical training. The ideal candidate would have strong experience in customer service with technical knowledge in heavy equipment or mechanical engineering background.

Job Responsibilities:

  • DMS operation, registration & claim audit.
  • Technical support, Failure troubleshooting, Quality improvement collection and tracking.
  • Spare technical support, making recommended spare parts list & Verify part number.
  • Service system & technical training to dealers.
  • Monitoring, training, support dealer to used Mservice and analyze relevant data.
  • Dealer aftersales ability improvement issue execution and follow up.
  • Visiting key account customers collection & feedback information.
  • With strong communication skill and willing to solve problems flexibly and independently. Assist aftersales manager communication with dealer's work.

Job Requirements:

  • Degree in mechanical engineering and related fields.
  • Proficient in MS Office and, with good skill of data analysis.
  • Good communication and presentation skill in English.
  • Strong background is preferred.
  • Good skill for hydraulic and engine system problems.
  • 5 years' experience in related business industry line.
  • Capable of attend business trip to all south regions of Vietnam