Service Director (Automotive)

  • Sector: 专业服务
  • Contact: Lubiana Mileva Alfitri
  • Contact Email: lubiana@monroeconsulting.com
  • Client: Monroe Consulting Group
  • Location: Jakarta
  • Salary: Negotiable
  • Expiry Date: 12 June 2022
  • Job Ref: BBBH375361_1652414333

Executive recruitment company Monroe Consulting Group Indonesia is recruiting on behalf of a Multinational Automotive Company for the role of Service Director. As the company is continuously growing, our client is seeking a professional with a strong experience in leading Service, After Sales, & Customer Support matters.

Job Descriptions:

  • Hire, train, & motivate, and monitor the performance of service department
  • Maintain reporting system and prepare annual operating budget for the department
  • Ensure compliance with manufacturer warranty and policy procedures
  • Conduct weekly department meeting
  • Establish and maintain a good relationship with customers to maintain a repetitive business ahead
  • Maintain a high quality service and minimize comebacks from the customers
  • Ensure customer satisfaction and also service & parts are respectful in the interaction with customers
  • Handle and manage customer complaints well
  • Develop dealership service and parts pricing plans and recommend to general manager
  • Working alongside with parts and service managers to improve profitability of the dealership

Job Requirements :

  • Leadership skills with ability to engage, collaborate and influence at operational level
  • Strong background and also the familiarity with service, customer support, and after sales related matters
  • Fluent English and other language as an advantage
  • Proven experience in leading a team
  • 10 years' experience of working within service and customer support field especially in Automotive sector ( Passenger Vehicle)
  • Proven track record of managing functional team
  • Ability to lead team and influence stakeholders across other organization
  • Enthusiastic and committed team player
  • Self-motivated, flexible, with excellent time management/planning, and problem-solving skills
  • Ability to understand and focus on client delivery and value proposotion