Executive recruitment company Monroe Consulting Group Indonesia is recruiting on behalf of a Multinational Automotive Company for the role of Service Director. As the company is continuously growing, our client is seeking a professional with a strong experience in leading Service, After Sales, & Customer Support matters.
Job Descriptions:
- Hire, train, & motivate, and monitor the performance of service department
- Maintain reporting system and prepare annual operating budget for the department
- Ensure compliance with manufacturer warranty and policy procedures
- Conduct weekly department meeting
- Establish and maintain a good relationship with customers to maintain a repetitive business ahead
- Maintain a high quality service and minimize comebacks from the customers
- Ensure customer satisfaction and also service & parts are respectful in the interaction with customers
- Handle and manage customer complaints well
- Develop dealership service and parts pricing plans and recommend to general manager
- Working alongside with parts and service managers to improve profitability of the dealership
Job Requirements :
- Leadership skills with ability to engage, collaborate and influence at operational level
- Strong background and also the familiarity with service, customer support, and after sales related matters
- Fluent English and other language as an advantage
- Proven experience in leading a team
- 10 years' experience of working within service and customer support field especially in Automotive sector ( Passenger Vehicle)
- Proven track record of managing functional team
- Ability to lead team and influence stakeholders across other organization
- Enthusiastic and committed team player
- Self-motivated, flexible, with excellent time management/planning, and problem-solving skills
- Ability to understand and focus on client delivery and value proposotion
