Monroe Consulting Group Indonesia is looking for an IT Support Level 1 professional for our client. They are a global standards authority and certifications services provider. This role will be responsible for managing and supporting IT assets, ensuring stable, secure, and compliant IT operations within a corporate office environment. The position is based in Jakarta and requires on-site support, with occasional travel to out-of-town offices as needed.
Key Responsibilities
- Provide Level 1 technical support to end users for hardware, software, and connectivity issues
- Manage and maintain IT assets including laptops (Dell), printers, Wi-Fi devices, and peripherals
- Support and troubleshoot Windows operating systems
- Handle network printing, secure printing, secure scanning, and compliance printing environments
- Install, configure, and troubleshoot printers and scanners
- Support office network connectivity (LAN/Wi-Fi) and escalate issues when required
- Assist with user onboarding and offboarding, including device setup and basic access support
- Maintain accurate IT asset inventory and ensure compliance with internal policies
- Coordinate with regional or global IT teams for issue resolution
- Provide on-site IT support and travel to out-of-town offices when required
Requirements
- Minimum Diploma or Bachelor's degree in Information Technology or a related field
- Minimum 5 years of experience in IT Support, Helpdesk, or Desktop Support roles
- Strong proficiency in Windows environments
- Hands-on experience with Dell laptops and enterprise IT assets
- Solid knowledge of network printing, secure printing, secure scanning, and compliance printing
- Basic understanding of office network infrastructure (LAN/Wi-Fi)
- Conversational level of English (spoken and written)
- Willing to work on-site (WFO) in Jakarta
- Willing to travel to out-of-town offices as required
- Strong communication skills with a service-oriented mindset
- Ability to work independently and manage multiple support requests
Preferred Qualifications
- Experience working in a multinational or corporate office environment
- Familiarity with IT asset management and compliance-driven environments
