Executive search firm Monroe Consulting Group Philippines is recruiting on behalf of a digital financial platform in the Philippines that offers e-wallet services, enabling users to send money, pay bills, and purchase mobile load. It also serves as a cryptocurrency exchange, allowing users to buy, sell, and store digital assets. The company is fully regulated by the Bangko Sentral ng Pilipinas (BSP) and is the first ever crypto-based company in Asia to hold both Virtual Currency and Electronic Money Issuer licenses from a central bank.
Job Summary:
Our client is seeking an experienced Fiat Business Head to lead the acquisition, growth, and management of institutional and high-net-worth clients for fiat-related services. This role requires a strategic leader with deep expertise in the payments, fintech, or crypto industries to drive market expansion, oversee trading and liquidity management, and ensure full regulatory compliance. The position is based in BGC, Taguig City, Philippines, with a hybrid work arrangement.
Key Job Responsibilities:
Client Acquisition & Growth Strategy
- Identify and target potential institutional clients, high-net-worth individuals (HNWIs), payment processors, PSPs, and fintech companies to onboard for Coins' fiat services.
- Design and execute a systematic sales process to convert leads into active trading clients.
- Leverage data-driven insights to enhance acquisition strategies, streamline client onboarding, and boost retention.
- Generate new business through networking, referrals, and outbound sales initiatives.
- Conduct ongoing market research to uncover emerging client needs and new opportunities within the fiat-to-crypto sector. Relationship Management & Retention
- Provide valuable market insights, liquidity solutions, and tailored services to improve the client trading experience.
- Develop and implement loyalty programs and exclusive offerings to foster long-term client retention.
Partnerships & Market Expansion
- Collaborate with regional business teams to explore new market expansion opportunities and devise effective entry strategies.
- Represent Coins at industry events, conferences, and networking functions to enhance brand visibility and foster relationships. Trading & Liquidity Management
- Work closely with the OTC trading team to manage large fiat transactions with competitive pricing.
- Monitor client trading activities and feedback to adjust pricing strategies and liquidity offerings across various fiat channels.
Compliance & Risk Management
- Ensure strict compliance with global AML/KYC regulations and internal policies at Coins.
- Partner with legal and compliance teams to navigate regulatory requirements across various jurisdictions.
- Proactively identify and mitigate potential risks related to fiat transactions.
Key Job Qualifications:
- With more than 5 years of experience in business development, sales, and client management within the payments, crypto, fintech, and traditional finance industries.
- Proven track record of generating leads and supporting client acquisition efforts.
- Basic knowledge of fiat payment networks, cross-border transactions, and banking relationships in the context of crypto.
- Strong desire to learn and grow in a fast-paced, dynamic environment.
- Results-driven, with excellent communication and interpersonal skills.
- Ability to build and sustain professional relationships, with a strong focus on customer service.
- High attention to detail and a collaborative team player.
- Ability to coordinate with international partners and stakeholders.
- Familiarity with basic data analysis tools and CRM systems is a plus.
- With more than 4 years of experience in relationship management.
- Knowledge of cryptocurrency/trading is a must.
- Excellent analytical and financial skills, with strong attention to detail.
- Collaborate and communicate well with stakeholders.
- Can speak and understand Mandarin Chinese.
