Client Services Officer

  • Sector: 信息技术
  • Contact: Justine Danielle Bituin
  • Client: Monroe Consulting Group
  • Location: Makati City
  • Salary: Negotiable
  • Expiry Date: 07 March 2024
  • Job Ref: BBBH431751_1707204864
  • Contact Email: justine.bituin@monroeconsulting.com.ph

Executive recruitment firm Monroe Consulting Group Philippines is recruiting on behalf of an IT BPO company servicing gaming companies in Malta.

Job Summary

Our respected client is currently seeking a highly motivated and skilled support specialist for the job of Client Services Officer.

As a Client Services Officer, you will be responsible for providing exceptional support to our clients, resolving their concerns/issues, and ensuring their satisfaction with our services. The job is based in Makati City and offering Hybrid Work Arrangement (3 days Office Based/ 2 days WFH).

Key job responsibilities:

  • Provide the day-to-day global service and support to both internal and external clients through the processing of IT requests and the provision of IT support via Email/Skype or other communication tools.


Key job requirements:

  • With experience working with B2B customer team.
  • Must have customer service experience.
  • Candidate must be resourceful and hardworking.
  • Candidate must be a team player with the right attitude and mindset.


Qualifications:

  • Candidate must be fluent in English in written and spoken.
  • Candidate must have a Bachelor's Degree in IT or any related discipline.
  • Candidate must be computer literate.
  • Candidate must be able to effectively use Microsoft Office programs.
  • Candidate must be based in the Philippines, preferably a Filipino.


Others:

  • Must be willing to work in shift and a 24/7 environment. (Every quarter rotation).
  • Must be willing to work during Holidays or Weekends. (If schedule falls on a weekend/night shift, it will be WFH).