Executive recruitment company Monroe Consulting Group Indonesia is recruiting on behalf of a Global Company within Financial Institution. Our client is seeking a professional with experienced offshore/BPO Operations to assist in the creation of a new Offshore business and oversee all functional Operations and activities of the new business. The job is based in Jakarta, Indonesia.
As an ideal candidate, you will have a proven success managing on offshore/BPO or similar multiple departmental business and help drive toward maximum efficiency and productivity. You'll be highly skilled across all aspects of an offshore business, including human resources, finance, and IT management. Additionally, you'll display a proven ability to develop and maintain an environment of trust, diversity, and inclusion within your team.
Your ultimate responsibility is to oversee all offshore business functions, increasing operational efficiency whilst maintaining a strong team culture.
Job Responsibilities :
- Maintain constant communication with management globally / regionally, staff, and vendors to ensure proper operations of the organization
- Develop, implement, and maintain quality assurance protocols
- Grow the efficiency of existing organizational processes and procedures to enhance and sustain the organization's internal capacity
- Actively pursue strategic and operational objectives
- Ensure operational activities remain on time and within a defined budget
- Track staffing requirements including the hiring of new employees
- Lead, motivate, and support a large team within a time-sensitive and demanding environment, including setup and implementation of career development plans for all direct reports and problem resolution
- Manage timely data collection to update operations metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service
- Partner with cross-functional support teams in improving the proprietary tools and systems
- Work closely with legal & compliance departments to make sure activities remain compliant
- Conduct budget reviews and report cost plans to Executive Management
Job Qualifications :
- Bachelor's degree in related field
- Extensive proven experience in an Operations Executive Management Position
- Demonstrated experience in offshoring/BPO management
- Ability to understand requirements for data, security and finance legislation based on jurisdictional location
- Strong budget development and oversight skills
- Excellent ability to delegate responsibilities while maintaining organizational control of operations and customer service
- Knowledge of business software and aptitude to learn new applications
- Experience using Business Optix desirable
- Bilingual communication skills (Indonesian preferred) desirable, as an additional plus
