Executive search firm Monroe Consulting Group Philippines is recruiting on behalf of an online ticketing platform that manages and sells tickets for various types of events. Our client is currently looking for a proactive and detail-oriented Event Management Executive to join their Event Management Team. The role is based in Taguig City, Metro Manila, with a fully remote, output-based work arrangement, and on-site presence required during events as needed.
Job Summary
In this role, you will be responsible for owning the end-to-end success of client events, working closely with event organizers, ticket buyers, internal teams, and third-party vendors.
Your goal is to ensure every event powered by Ticketmelon runs smoothly, professionally, and exceeds expectations.
This role is ideal for someone who enjoys working with people, thrives under pressure, and wants to build a long-term career in the events and event tech industry.
Key Responsibilities
Client & Event Management
- Own the end-to-end success of client events, from onboarding and platform setup to execution and post-event reporting
- Guide clients through onboarding, training, and best-practice use of Ticketmelon's platform
- Build strong, proactive client relationships to ensure high satisfaction and long-term partnerships
- Manage and deliver client requests accurately and on time
Cross-Functional Coordination
- Work closely with Sales, Product, Marketing, and Operations teams to resolve issues and improve client experience
- Assist the Business Development team on client requirements that involve product customizations
- Communicate client needs clearly to internal teams and ensure proper execution
On-Site & Live Event Support
- Supervise on-site operations during events to ensure Ticketmelon products and services perform as expected
- Monitor system performance during live events, including payment terminals and access points
- Coordinate with third-party vendors to fulfill event-specific requirements
Operations & Reporting
- Handle ticket buyer inquiries and resolve issues across Ticketmelon support channels
- Prepare sales summaries, event reports, and related documentation
- Manage and maintain company equipment to ensure readiness for events
- Support administrative tasks such as preparing official documents, maintaining records, and coordinating with partners
Additional Duties
- Provide day-to-day support to Business Development and Product teams
- Take on additional responsibilities or projects as required by the company
Key Qualifications
- Bachelor's degree in Management, Communications, or a related business field
- Fluent in English and Tagalog, comfortable working with both local and international clients
- At least 1 year of experience in customer service or client-facing roles
- Strong interpersonal and communication skills
- Excellent attention to detail and ability to manage multiple tasks
- Self-motivated, proactive, and able to work with minimal supervision
- Able to work under pressure and travel as needed (valid driver's license preferred)
- Strong time management and ability to meet deadlines.
Nice To Have
- Event experience (festivals, conferences, corporate or large-scale events)
- Understanding of software or e-commerce platforms
- Basic knowledge of budgeting, reporting, and event management tools
- Proficiency in PowerPoint/Slides and Excel/Sheets
- Interest in or aspiration toward sales or business development
- Experience working with multiple stakeholders
- Exposure to RFID/NFC technology, system integration, or optimization
