On behalf of our esteemed Client, a well-established organization in the Travel & Tourism / Travel Services industry, we are seeking a capable and detail-oriented Fare Load and Pricing Senior Supervisor to manage land-related pricing operations and lead a high-performing team. This role is essential in ensuring accurate fare loading, effective issue resolution, and strong client support through structured processes and technical expertise.
Your Main Responsibilities
- Lead and manage daily team operations to ensure efficiency, accuracy, and consistent adherence to performance and quality standards.
- Supervise, coach, and guide team members to promote productivity, collaboration, and high service quality.
- Act as the primary escalation point for team queries, providing technical support related to land product loading processes.
- Investigate pricing adjustments, error supplements, account payable queries, and manage the holding table to ensure accurate and timely resolution.
- Execute assigned tasks by strictly following pre-established instructions and guidelines, including conducting analysis and preparing write-off reports.
- Ensure all work is processed in accordance with team standards, and proactively report any issues, risks, or system limitations to the supervisor.
- Serve as the main point of contact for clients regarding team-related and operational queries.
- Support the Client Operation Manager during client calls by providing technical insights, analysis, and operational assistance.
Requirements
- Advanced proficiency in English, both written and spoken.
- Preferably experienced with Global Distribution Systems (GDS).
- Proven leadership experience managing teams of at least five (5) or more members.
- Strong communication and interpersonal skills, with the ability to manage internal teams and client expectations effectively.
- Flexible working hours to accommodate client and operational requirements.
- Intermediate proficiency in Microsoft Excel, with the ability to analyze, interpret, and present data accurately.
- High attention to detail, strong accuracy, and a structured, analytical approach to problem-solving.
