Monroe Consulting Group is currently assisting a leading local hospital group in Indonesia. They are seeking a General Manager Operations for their new hospital unit located in Jakarta. The ideal candidate will have a strong background in hospitality management.
Job Responsibilities
- Oversee all hospital operations, including front office, housekeeping, maintenance, and food & beverage, ensuring efficiency and service excellence.
- Manage financial performance through budgeting, revenue forecasting, and expense control.
- Drive guest (patient & visitor) satisfaction by maintaining high service standards and promptly resolving issues.
- Lead and develop staff through recruitment, training, and performance management.
- Set strategic goals and implement growth initiatives while monitoring market trends.
- Lead sales and marketing efforts to increase occupancy and revenue.
- Ensure compliance with health, safety, and legal regulations.
- Act as a brand ambassador, representing the hospital to the public and stakeholders.
Job Requirements
- Bachelor's degree in Hospitality Management, Business Administration, or related field (Master's preferred).
- 8-10 years of progressive management experience, with at least 3-5 years in a senior leadership role.
- Strong operational expertise across multiple service departments.
- Solid financial acumen with experience in budgeting, P&L, and revenue management.
- Proven track record in delivering superior guest experiences and service quality.
- Strong leadership, people management, and staff development skills.
- Strategic thinker with the ability to analyze trends and implement competitive strategies.
- Excellent communication and public relations skills; proficiency in English required.
- High adaptability, problem-solving ability, and resilience under pressure.
