Monroe Consulting is supporting a leading healthcare services provider in recruiting an experienced Head of Commercial & Operations based in Bali. This strategic role will drive commercial growth, strengthen partnerships, and oversee operational excellence across clinical and non-clinical services. The successful candidate will lead business expansion initiatives, enhance patient experience, and ensure efficient service delivery while maintaining compliance with healthcare standards.
Responsibilities:
- Drive commercial growth through partnerships with insurers, TPAs, corporates, and referral channels.
- Expand market reach by targeting new patient segments and corporate programs.
- Introduce and enhance value-added services such as teleconsultation, homecare, concierge care, and diagnostics.
- Strengthen digital enablement through CRM, automation, and analytics to elevate patient engagement and conversion.
- Oversee daily clinical and non-clinical operations to ensure efficiency, compliance, and seamless patient flow.
- Monitor KPIs and operational dashboards to drive continuous improvement and service excellence.
- Lead and develop cross-functional teams while fostering collaboration, accountability, and high performance.
- Manage budgets, cost-control initiatives, and performance metrics to ensure financial sustainability and alignment with organisational goals.
Qualifications:
- Bachelor's degree in Healthcare Administration, Business, or related field (Master's preferred)
- Minimum 8-10 years of experience in healthcare or clinic management and operations, commercial and partnerships
- Proven track record in leading multidisciplinary teams and driving business growth
- Strong understanding of healthcare systems, patient care standards, and regulatory requirements
- Excellent communication, leadership, and stakeholder management skills.
