Executive Monroe Consulting Group is recruiting on behalf of a #1 global market leader in digital shopper marketing. Our client is looking for a Head of IT. This job initially offers a remote work set-up and will transition to Hybrid (2-3 days onsite).
Job Summary
Our client is seeking a hands-on Head of IT based in Manila to lead a lean, high-impact IT function responsible for day-to-day reliability, security, and enterprise systems.
This role is well-suited to a senior IT leader who enjoys being close to the systems, takes pride in well-run operations, and values clear ownership over unnecessary complexity. You will personally operate and improve key IT and security platforms while leading a small local team and partnering closely with US-based leadership.
We value IT as a core operational and risk-management function, and we are intentional about keeping it focused, well-scoped, and effective.
Key Responsiblities
Run Reliable, Hands-On IT Operations
- Operate and oversee identity and access management (SSO, MFA, user lifecycle)
- Ensure dependable end-user computing, device provisioning, and support
- Manage core corporate infrastructure and SaaS systems
- Own backups, disaster recovery readiness, and incident response
Operate and Improve Security Controls
- Hands-on operation of endpoint security (CrowdStrike or equivalent EDR)
- Configure, monitor, and respond to endpoint and network security alerts
- Participate directly in incident investigation and remediation
- Maintain a pragmatic, proportionate security posture aligned with business risk
Own Enterprise & Business Systems
- Administer core enterprise platforms, including ERP (Deltek), finance, and HR systems
- Reduce reliance on external consultants through direct system ownership
- Ensure systems are reliable, well-documented, and support business operations
Lead a Lean, Local IT Team
- Manage and mentor a small Manila-based IT team
- Set clear expectations for ownership, documentation, and escalation
- Create a calm operating environment where issues are addressed early and professionally
Partner Effectively Across Regions
- Work closely with mixed US and Manila-based Finance and Product Engineering leaders
- Provide clear, timely communication on incidents, risks, and tradeoffs
- Support audits, insurance requirements, and customer security reviews as needed
Operational Efficiency & Right-Sizing
- Continuously evaluate team structure, tooling, and security controls to ensure they are proportionate to business risk and company size
- Simplify processes and reduce unnecessary friction while maintaining reliability and security
Key Qualifications
- 8-15 years of experience in IT operations, infrastructure, and security
- Proven experience in hands-on endpoint security operations (CrowdStrike or similar)
- Strong background in identity & access management, device management, and SaaS operations
- Experience owning enterprise systems (ERP, finance-adjacent platforms)
- Comfortable operating in a small team where leaders stay close to the work
- Calm, practical judgment during incidents and change
This is a hands-on leadership role. Candidates who prefer purely strategic or advisory positions will not be a good fit.
How You'll Work
- You will have clear authority for IT operations and security within the enterprise domain
- Product Engineering owns product systems and application architecture; you set guardrails and partner closely
- Risk decisions are documented and made transparently with leadership
What Success Looks Like
- Employees experience IT as dependable and responsive
- Endpoint security is actively monitored and well-understood
- Incidents are handled calmly and effectively
- Enterprise systems are stable and owned internally
- Leadership trusts the IT function and rarely needs to escalate
- Security controls are proportionate to risk, enabling employee velocity rather than hindering it
- IT is viewed as a dependable partner that rarely escalates and does not block progress unnecessarily
