Monroe Consulting Group is recruiting on behalf of a respected private school seeking an experienced and strategic Human Resources Manager (Non-Academic) to oversee the full spectrum of HR operations for non-teaching staff. This role is responsible for HR planning, recruitment, policy implementation, employee relations, and ensuring alignment with the institution's values and operational needs. The ideal candidate will bring strong leadership, hands-on experience, and a people-first mindset to support a high-performing school environment.
Key Responsibilities
Human Resources Strategy & Policy Implementation
- Develop and execute HR strategies to support the school's non-academic workforce, including administration, operations, facilities, IT, finance, and other support functions.
- Review and implement HR policies and procedures in accordance with labor laws and organizational standards.
- Drive HR compliance and ensure best practices in people management and employee engagement.
Talent Acquisition & Workforce Planning
- Lead the end-to-end recruitment process for non-academic staff, including role scoping, sourcing, interviewing, onboarding, and probation management.
- Partner with department heads to understand current and future staffing needs, ensuring timely and effective hiring.
Employee Relations & Performance Management
- Foster a positive work environment through proactive employee engagement, communication, and conflict resolution.
- Implement and monitor performance management systems, conduct evaluations, and support personal and professional development initiatives.
- Handle employee grievances, disciplinary matters, and ensure fair and transparent resolution of HR issues.
Compensation & Benefits Administration
- Administer payroll and benefit programs for non-academic staff, ensuring accuracy and compliance.
- Collaborate with finance and management to review compensation structures, cost efficiency, and market competitiveness.
- Oversee leave, attendance, and time-off tracking systems.
Organizational Development & Training
- Identify skill gaps and coordinate training programs to enhance capabilities and service quality among non-academic teams.
- Support change management initiatives and contribute to a strong organizational culture aligned with school values.
HR Administration & Reporting
- Maintain accurate and confidential employee records.
- Generate regular reports on HR metrics such as headcount, turnover, absenteeism, and training effectiveness.
- Support audits, internal reviews, and regulatory requirements.
Key Requirements
- Bachelor's Degree in Human Resources, Psychology, Management, or related field; Master's degree or HR certification is a plus.
- Minimum 5-7 years of HR experience, preferably in education, hospitality, healthcare, or service-oriented industries.
- Proven experience in managing non-academic or operational HR functions.
- Solid understanding of Indonesian labor laws, compensation practices, and employment regulations.
- Strong interpersonal, communication, and leadership skills.
- Ability to manage multiple priorities, work independently, and support cross-functional teams.
- Proficiency in HRIS systems and Microsoft Office tools.
- Fluency in Bahasa Indonesia; working proficiency in English is preferred.
