Your 'day to day'
Audit and Controls
- Understand P&C audit process and the Audit Tool, applying knowledge to identify mistakes in a timely way and effectively correcting them using Data Audit Tool.
- Prepare required supporting documents according to Audit Procedure and effectively store appropriate audit evidence in iCare and HR2U.
- Execute and monitor Quality Checks over data maintained by Employee Care Specialists. Cooperate with Risk & Controls on SOX compliance, respective audits & walkthroughs, as well as on escalation of suspected process deficiencies or potential non-conformities.
- Cooperate with external and internal auditors on audits of different natures by providing data, reports, documents, or any other work evidence requested.
Transactions and Data Management
- Understand all employee life cycle events from hiring to termination and perform related data management transactions in HR2U (e.g. hiring, promotion, lateral move, salary/grade change, termination, benefit enrollment/cancellation, global/local award registration, payroll deduction/contribution).
- Understand organizational management objects (e.g. organizational unit, position, job, cost center) as well as their relations through the reporting structure and other interdependencies.
Performance and Reporting
- Coordinates with employee care teams on the completion of control self assessment.
- Provides timely and accurate reports to use for performance management.
- Serves as point of contact for R&C reviews and provides the required artifacts and walkthroughs.
Feedback Loop and Continuous Improvement
- Engage with stakeholders to identify and document pain points, unmet needs or delight points.
- Generate insights based on data and trends to then trigger the feedback inner and outer loops.
- Lead and execute continuous improvement initiatives as part of root cause analysis.
- Take part in improvement initiatives or new deployment projects of the outer feedback loop.
Knowledge & Incident Management
- Ensure consistency of services and knowledge sustainability by maintaining and updating Operations Manuals on regular basis with high quality and in agreement with different P&C parties (local P&ED teams, RMs, P&C Managers, service lines).
- Monitor, track, analyze and drive conclusion from Incidents to prevent reoccurrence and secure proper handling of similar cases in the future. Run root cause analysis for all errors and implement mitigation & preventive actions.
Qualifications
- English communication is a must. Other language depending on the market/cluster to be supported.
- Ability to effectively communicate with individuals across multiple levels of the organization. Computer skills, including MS Office, SAP (knowledge is an asset).
- Collaboration, teamwork, orientation to detail and full ownership of assigned topics.
- Sound judgement at dealing with sensitive materials and confidential information.
- Able to solve problems and recommend solutions to improve tools and processes.
- Priority Setting, standing alone and Consumer Centricity.
- Able to work on a shifting schedule, if needed.
