Executive search firm, Monroe Consulting Group is recruiting on behalf of one of the leading multinational transportation, logistics, supply chain and storage company that is based from the UK.
We are seeking an experienced and driven IT Manager (Global) to join our team in Kuala Lumpur. In this key role, you will be responsible for leading strategic IT projects, managing day-to-day business-as-usual (BAU) operations, and ensuring the smooth and secure delivery of IT services across the organisation.
Job Description:
- Support the company's cloud-first strategy by managing cloud migration projects, optimising cloud resources, and reducing reliance on outdated on-premise systems.
- Collaborate with internal stakeholders and external IT partners to ensure secure, cost-effective, and high-performance cloud service delivery.
- Manage and where appropriate liaise with 3rd party IT specialist support services to maintain cloud-based system security, patches, updates, push technology (AutoMox) and a range of existing housekeeping and maintenance tools and applications.
- Responsible in implementing and maintaining structured procedures.
- Agile, efficient and adaptable approach to quickly respond to priority requirements and managing critical escalations.
- The candidate should understand the local culture work environment bringing an approachable and collaborative environment within this global organisation.
- Collaborate closely with management and stakeholders, demonstrating clear communication and responsiveness.
- Act as the primary IT point of contact for senior management, ensuring alignment of IT services with business goals.
- Assess current team capabilities to identify training needs and skill gaps, while planning for future requirements from third-party suppliers (considering region, language, working hours, and emerging technologies).
Job Requirement:
- Degree or Masters in Computer Science or related IT major.
- Strong leadership and prioritisation skills to manage internal helpdesk resources, and external third party IT specialist support for ongoing cloud migration.
- Possessed experience in management of global IT, technical exposure of cloud platforms and related diverse infrastructure with strong understanding of regulatory compliance.
- Practical experience in cloud computing, scripting skills, security, network, and management skills to demonstrate expertise in designing, managing, and securing cloud-based solutions.
- Experience in managing external third-party suppliers, worked in tiered helpdesk support in multiple time zones with a small support team.
Highly desirable skills:
- Cloud Project Management:
- Project management experience involving migration to the cloud and the decommissioning and disposal of on-premises equipment an advantage.
- Cloud Platform:
- Deep understanding and experience with major cloud providers such as Amazon Web Services (AWS), Microsoft Azure, and Google Cloud Platform (GCP).
- Cloud Security & Compliance:
- Knowledge of best practices for data protection, encryption, identity and access management (IAM), and compliance regulations.
- Networking:
- Expertise in designing and managing cloud networking infrastructure, including virtual private clouds (VPCs).
- DevOps & Automation:
- Proficiency in scripting languages (like Python and PowerShell) and tools (like Kubernetes) for automating deployments and managing cloud infrastructure.
- Database Management:
- Skills in SQL, NoSQL, and managing databases within cloud environments. Tailoring server resources to actual requirements i.e., scaling up / down cores, memory, etc. subject to actual requirements. Experience and proven ability to effectively manage external third-party suppliers in different time zones providing tiered helpdesk.
- Infrastructure Management:
- Understanding of cloud infrastructure components, including storage, virtualization, and performance monitoring.
