Executive recruitment company Monroe Consulting Group Malaysia's Technology Division is recruiting on behalf of a client, a renowned financial institution that provides corporate and end-user banking services across the region. They are currently expanding their Innovation Hub to support the delivery of technology projects and increasing project demand. They are looking for a Senior Application Support (L3) to work on but not limited to development projects, quarterly change requests, and L3 production fixes.
Job Summary
You will be involved extensively and be responsible for the end-to-end software development lifecycle and support for all work transitioned from Group companies. With a primary role as a senior member of the L3 support team, you will mainly be responsible for day-to-day application stability & improvement activities around code fixes within the PRO domain area and coaching/mentoring junior members of the team where required. Main focus will be on the customer entitlement workflow and payments data repository.
Key Responsibilities
- - You will be involved extensively and be responsible for the end-to-end software development lifecycle and support for all work transitioned from Group companies (which could be projects, quarterly change requests, L3 production fixes).
- - This includes analysis and design to development, implementation, testing and support.
- - You will be expected to work with various stakeholders (including business analysts) to understand/define functional and non-functional requirements and provide technical solutions for the domain area of Payments, Real-Time Data Services and Open Banking APIs (PRO).
- - Main focus will be on the customer entitlement workflow and payments data repository.
- - With a primary role as a senior member of the L3 support team, you will mainly be responsible for day-to-day application stability & improvement activities around code fixes within the PRO domain area and coaching/mentoring junior members of the team where required.
- - You will also partner closely with the group domain team to plan and manage transitioned deliverables of project delivery/change requests.
- - Act as point of contact for technical resolutions while managing the incident, problem, and knowledge management processes for the applications in scope.
- - Where required, coordinate with 3rd party product vendors and/or integration partners for application fixes, delivery and deployment of code fixes to meet the required quality, stability, performance & capacity.
- - Provide timely updates and report to management.
- - Work with stakeholders to manage and prioritize the overall book of work against the team's capacity.
- - Contribute to continuous improvement initiatives relating to methods, tools, people, architecture, project management and governance.
Key Requirements
- The ideal candidate should have broad experience in operating large-scale and complex solutions.
- Strong communication skills to communicate with various stakeholders (both working level and management) across business and technical teams.
- Prior experience in a highly secured environment (eg: financial services) with good understanding on security and audits, encryption, 2FA or multi-factor authentication (MFA).
- Experience in application development and operations of complex integrated application solutions (online and batch integrations):
- Mandatory tech stack - hands on knowledge: RHEL (or other equivalent Linux distributions), Modern Java microservice-based application development stack (Spring Boot, ORM Framework like MyBatis), Experience with database management systems (preferably Oracle), Shell Scripting
- Experience in JBoss application server will be an added advantage.
- Experience in Apache web server will be an added advantage.
- Experience in implementation of file conversion (eg: text to XML and vice-versa).
- Experience in Agile and DevOps practices will be an added advantage.
- Domain knowledge in corporate banking application and payments platform will be an added advantage.
- Client Entitlement Workflow (CEW) & Payment Data Repository (PDR).
