Executive recruitment consultant Monroe Consulting Group Indonesia is recruiting on behalf of Healthcare Provider in Indonesia. Our respected client is seeking a professional for Senior Manager Patient Service. The job is based in Jakarta.
Key Responsibilities:
- Provide leadership and direction to the Patient Services department.
- Oversee the day-to-day operations of the department. Ensure a high level of patient satisfaction by maintaining excellent customer service standards.
- Implement strategies to improve the overall patient experience. Supervise and manage a team of patient services staff, including hiring, training, and performance evaluations.
- Foster a collaborative and supportive work environment.
- Identify areas for process improvement within the department and implement changes to enhance efficiency and effectiveness
- Ensure that the department complies with all relevant healthcare regulations and accreditation standards.
- Use data and analytics to assess and improve departmental performance.
- Manage the budget for the Patient Services department, including cost control and resource allocation.
- Collaborate with other hospital departments to ensure a coordinated approach to patient care.
Requirements:.
- 5-10 years of experience in a supervisory or management role in a healthcare setting.
- Strong understanding of healthcare regulations and compliance requirements.
- Excellent communication and interpersonal skills.
- Leadership and team management abilities.
- Analytical skills for data-driven decision-making.
- Budget management experience.
- Knowledge of patient service best practices and customer satisfaction strategies.
- Ability to work collaboratively with other hospital departments and healthcare professionals.
