咨询,BPO, 和共享服务

为咨询、BPO 和共享服务行业提供高管搜寻和猎头招聘服务

高管招聘公司 Monroe Consulting Group 的专家团队能够在咨询、BPO（业务流程外包）和共享服务行业内发现最佳人才。我们的顾问拥有深入的行业知识，能够帮助我们的客户在咨询、BPO 和共享服务行业内发掘出难以找到的人才。

Monroe 的专业服务部对咨询、BPO 和共享服务行业的了解，使我们的猎头顾问在为咨询、BPO 和共享服务市场内领先的国内和跨国品牌物色资深高管方面表现出色。

Monroe Consulting Group 的猎头们在咨询、BPO 和共享服务行业中有扎实的根底，顾问们能够为我们的客户和候选人提供丰富的经验、深入的行业知识和所需的网络，将高端人才安排到关键职位。

我们的招聘顾问不仅是各自领域的专家，而且还为财务、销售、营销、人力资源等众多工作职务提供高管招聘服务。

浏览我们目前的职位，或联系我们的顾问，帮助您发掘下一个职务。

正在寻找咨询、BPO 和共享服务行业的人才？与我们合作，在市场上寻找最佳人才。

Customer Support

Executive recruitment company Monroe Consulting Group Philippines is recruiting on behalf of a leading company that provides managed services backed by its own scalable technology platforms with a focus on network and digital transformation. Job Summary Our respected client is seeking a Customer Support who will be responsible for improving customer service, perception, and satisfaction. The job is based in Mandaluyong City, Philippines, with a mid-shift working schedule and hybrid arrangement. Key Job Responsibilities: Track e-mail requests from customers (business to business) and process within standardized SLA measurements. Maintain detailed tracking records and provide updates as requested. Escalate issues with internal teams and vendors to meet project demands. Act as the single point of contact to the customer for all types of service requests. Coordination of all support groups to ensure maximum utilization of billable resources. Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, and agreed outages. Create service requests as requested by our business partners. Improve customer service, perception, and satisfaction. Key Job Requirements: 3+ years of working in a call center environment. 3+ years reviewing work quality. 3+ years previous in quality control assurance and validation experience. Proficient in communicating clearly in written and oral English. Ability to learn complex technical information quickly. Meticulous attention to detail and accuracy is a must. Strong analytical, problem-solving skills, and decision-making skills. Work independently with little oversight or management. Great time management and organizational skills. Experience with teaching and training peers and neighboring departments. Experience with creating training documents and course pathways. Highly focused on driving repeatable success across internal and external channels. Familiarity with cabling, network, and alarm system terminology and support. Strong computer skills (Windows Operating System). Excellent knowledge of the Internet, email, MS Word, and MS Excel Associate or bachelor's degree preferred - Computer Science, Networking, or Engineering focus. Minimum of 2 years of field experience working in a telecommunication/NOC call center. Minimum of 3 years of field experience in Quality Assurance.