Customer Service Supervisor, (Logistics), Kuala Lumpur, Malaysia
Executive recruitment company Monroe Consulting Group Malaysia's Industrial Division is recruiting on behalf of a MNC Freight Forwarding company. Our prestigious client is seeking a Customer Service Supervisor with at least 5 years of working experience, to fulfil the role of Customer Service Supervisor. The job will be based in Klang.
Key Job Responsibilities:
- Overseeing and assessing customer service staff activities on a daily basis and providing them with regular performance-related feedback
- Strategizing and monitoring the daily activities of customer service operations
- Playing a collaborative role in growing and implementing standards and processes, maintaining documentation such as correspondence and operational records, and communicate promotional offers to customers
- Support Operations & Sales departments coordination in the execution of the service delivery
- Oversee and work together as a team with all customer service staff on duties where required
- Training staff in areas of customer service and company policies
- Clarify, investigate, and resolve complaints and feedbacks of customers in a courteous, professional, effective and timely manner at all times
- Assisting with the development and implementation of service policies and explaining these to staff and customers
- Maintaining documentation pertaining to customer service department activities
- Performing additional duties where needed
Job Requirements
- Posses a discipline in Logistics or equivalent
- 5-7 years of working experience in a similar field
- Must be familiar with air and ocean freight
- A strong team player with ability to work in fast-paced working environment
- Good problem solving and analytical skills
