Executive recruitment company, Monroe Consulting Group is partnering with an established FMCG food solutions company with a strong presence in the food service and QSR sector. The company is now looking to hire a Key Account Manager (QSR).
This role is responsible for developing and growing the business with strategic QSR key accounts to achieve market share leadership in line with the company's growth ambition. The position focuses on driving joint business planning, category management excellence, and strong customer partnerships, while ensuring effective execution across commercial and operational touchpoints.
Job Responsibilities:
- Develop and execute Account Plans and Joint Business Plans (JBPs) with QSR Key Accounts to drive sustainable growth and market share leadership
- Facilitate Top-to-Top (T2T) meetings, including Quarterly Business Reviews (QBRs), between senior management and key customers to align on performance and strategic priorities
- Conduct regular weekly and monthly operational performance review meetings and ensure timely follow-up and execution of agreed JBPs
- Conduct weekly and monthly operational performance reviews and ensure follow-up on agreed actions
- Identify growth opportunities and develop insight-led selling propositions for QSR customers
- Support QSR menu expansion through customer insights, sampling, and alignment with operational requirements
- Manage day-to-day operational execution to ensure service levels, customer satisfaction, and forecasting accuracy
- Work closely with internal stakeholders to ensure alignment and execution of overall QSR strategy
- Achieve AOC targets and deliver volume, NPS, GP, and GM% performance
- Spend approximately 80% of time on external QSR account engagement and 20% on internal coordination
Job Requirements:
- Bachelor's Degree (MBA or Postgraduate qualification is an advantage)
- Minimum 5 years' experience in sales or key account management
- Proven experience managing QSR key accounts
- Background in FMCG and/or food service industry
- Strong track record of achieving consistent sales and growth targets
