Executive recruitment company Monroe Consulting Group Philippines is recruiting on behalf of a leading demand generation agency that collaborates with remarkable brands, spanning from early-stage startups to large venture-backed organizations. They are currently in need of a Campaign Manager. This job is a full-time remote work with mid-shift schedule.
Key Responsibilities:
- Optimize campaign performance
- Test and leverage data for improvements
- Project manage from start to finish the end to end delivery of campaigns
- Build and maintain strong relationships with customers, acting as their trusted advisor and advocate
- Proactively identify and resolve customer issues, ensuring that customers are able to achieve their desired outcomes
- Drive customer adoption and growth by developing and implementing tailored success plans
- Measure and report on customer success outcomes, identifying areas for improvement and working with customers to develop solutions
- Collaborate with cross-functional teams to ensure that customers have access to the resources and support they need to be successful
- Identify and capitalize on opportunities to upsell and cross-sell products and services
- Stay up-to-date on customer feedback and market trends, and use this information to improve the customer experience
Key Requirements:
- 3+ years of experience in customer success, preferably in a SaaS or technology company
- Strong relationship-building and interpersonal skills
- Experience with customer success management tools and processes
- Excellent problem-solving and analytical skills
- Commercially minded, with a focus on driving customer value
- Background in marketing and demand generation is a plus
- You went to a top university and graduated well
