Executive recruitment company Monroe Consulting Group Philippines is recruiting on behalf of a worldwide leader in outsourced omnichannel customer experience management. Our respected client is seeking an experienced Information Technology (IT) Professional for the job of APAC Project Manager. The job is in Metro Manila, Philippines.
Job Summary:
The APAC Project Manager is responsible for owning the implementation & stabilization process from start to finish whilst ensuring seamless execution and experience for every client assigned. Accountable for the overall success of each launch including but not limited to, internal teams' survey responses of your performance and the client's NPS feedback of their overall implementation experience. Performing deep dive information-gathering sessions and collecting client program requirements, you will validate the workflows and processes of incoming opportunities. Managing client and project team expectations simultaneously for a frictionless onboarding experience. You will handle day-to-day client communication throughout each implementation, host clients, and ensure that client satisfaction and confidence in Teleperformance remains high throughout the implementation.
Key job responsibilities include:
- Create, manage, and track project vehicles, including, but not limited to:
- Project schedules
- Detailed project plans
- Project scope statements
- Resource plans
- Risk and issues logs
- Status reports
- Communicate and collaborate with internal and external customers as needed in regard to project deliverables including managing expectations, presenting and interfacing with sponsors
- Make recommendations to management about schedules, prioritization, and resource allocation with input from team members
- Provide consistent project plan/status reporting for use by account managers, clients, and management. Providing in time support for all business development initiatives like project plans for RFPs, RFQs, present plans during sales visits
Key job requirements include:
- At least 5-years of experience in project management with a minimum of 2- years of experience in operations and/or account management role working directly with Client Points-of-Contact within a BPO in a similar role Education, Qualifications, and Proficiency.
- Degree level or equivalent ï‚· Knowledge of both theoretical and practical aspects of project management
- Knowledge of project management techniques and tools ï‚· Direct work experience in a project management capacity
- Proven experience in people management, strategic planning, risk management & change management
- Proficient in project management software Attained qualification in project management will be an added advantage Technical Skills
- Competent use of Microsoft Project, Excel, PowerPoint, zoom (or other webinar tools) ï‚· Fluency in written and spoken English (additional languages would be a plus) ï‚· English with Chinese will be a preferred skill Working Conditions ï‚
- Travel required, must have a valid passport
- Ability to attend and conduct presentations
- Flexible working hours Key Skills and Competencies
- Planning and organizing ï
- Flexibility
- Teamwork
- Critical thinking and problem-solving skills
- Documentation & communication skills
- Decision-making
- Influencing and leading
- Delegation
- Adaptability
- Stress tolerance
