Executive Search Malaysia

Source the right executive talent to help your organisation grow and thrive.

Organisations can only rise to the top, and stay there, by engaging the right leadership. Assembling this team can challenging at the best of times, and a significant barrier to organisational performance when pursuing growth targets.

Monroe Consulting Malaysia brings our proven executive search and selection capability to our clients to relieve the pressure of sourcing and selecting these candidates. Our specialised executive recruitment consultants understand the requirements and pressures to deliver results at this level, and will provide the right candidates, on time.

We help you determine which executive talent have the best fit with the requirements and expertise of the role, as well as culture and people fit. This is achieved by closely consulting with you and gaining intimate knowledge of the goals and pressures in your organisation.

Contact us today for an obligation-free discussion about your executive search needs. Or if you are a professional in search of exciting job opportunities, you can apply here.

Contact Us

Avinash Kumar Manoharan
Managing Director
Monroe Consulting Malaysia

avinash@monroeconsulting.com.my
+603 2771 0310

Avinash is a trained engineer who developed a passion for recruitment. Under his leadership, Monroe Consulting Malaysia has positioned as one of the top, award-winning recruitment agencies in the region. He is a regular influencer in the business community, discussing on recruitment and talent management consulting on platforms such BFM89.9, LinkedIn and others.

Executive Recruitment and Selection

Simply put – we find people with the right skills, experience, and psychological profile to take leadership roles in companies. We do this by working with you to develop a deep understanding of what type of person would be successful in the role and identifying the core competencies and skills that the role requires.

With this knowledge, we tap into our global networks to identify individuals that suit the ideal profile. Our executive search service extends over the recruitment lifecycle from requisition management, screening candidates, to onboarding and post-performance management. The goal of our dedicated executive search consultants is to consistently exceed expectations using our broad global candidate pool and professional networks.

Through our focus on understanding your specific requirements and having researched the ability of suitable candidates, we act as a mediator, confidentially reaching out to talent. Our commitment to confidentiality throughout our executive search process during times of change at an executive level is an essential factor in ensuring your business and potential candidates remain protected.

The result of this process is the consistent delivery of exceptional executive talent to our clients.

About Monroe Consulting Malaysia Executive Search

Monroe Consulting Malaysia is an executive search firm established in 2002. We are boutique search firm that’s large enough to deliver exceptional candidates, and small enough to provide personalised service.

Our team consists of highly skilled and experienced executive recruitment consultants who have established track records of delivering the right candidates, on time. Monroe Consulting Malaysia is supported by our sister offices throughout Asia, as well as the Empresaria Group which comprises of over 20 staffing brands. This gives us access to a global network of recruitment resources, 24 hours a day, all around the globe.

Our extensive executive search and recruitment resource, expertise, and global reach means we leave nothing to chance when performing executive search services for your organisation.  

Monroe Consulting Malaysia Executive Search Awards

Our proven track record and industry recognition ranks us among the top executive search firms in Malaysia and Asia-Pacific.

  • 2019 Human Resources Asia Awards Malaysia, Recruitment Agency of the Year (Silver)

  • 2018 Human Resources Asia Awards Malaysia, Best Candidate Experience by a Recruitment Solution Provider (Gold)

  • 2018 Human Resources Asia Awards Malaysia, Best Newcomer (Silver)

  • 2018 Human Resources Asia Awards Malaysia, Best Client Experience by a Recruitment Solution Provider (Silver)

  • 2018 Human Resources Asia Awards Malaysia, Recruitment Agency of the Year (Silver)

  • 2017 Human Resources Asia Awards - Best Newcomer Malaysia (Gold)

  • 2017 Human Resources Asia Awards - Best Candidate Experience Malaysia (Bronze)

Executive Search Malaysia Testimonials

  • ​It was a real pleasure to work with Monroe Consulting Group Malaysia. We worked with Monroe Consulting Group Malaysia on selecting a profile for a relevant position in our company. We are ver satisfied with the level of support that we received from Monroe. The Executive Recruitment Consultant has made communication very easy and managed the process in a very efficient, straightforward and collaborative manager. The support we received from Monroe helped us find the best candidates and make the best decision.

    Sujatha

  • ​It has been a very good experience working with Monroe Malaysia team. The team is very quick and prompt in their responses. They have always been ready to modify search according to our requirements. As we both work in different time zones the comfort was always maintained by the team. The Consultant is energetic and is always on his toes to take on challenging roles and always come up with unique requirements.

    Vineet

  • ​The most important aspect of our recruitment is the understanding of the role. The consultants are very attentive to our explanations of what the role/roles required. Our industry is very niche and we also understand some of the difficulties involved in our recruitment process; and can be quite challenging for them. Despite of these challenges, they have delivered according to our expectations. Communication is excellent.

    May

  • ​I've had dealings with a fair few recruitment agencies in the past, but Monroe Consulting Group Malaysia is the next level! The consultants have deep knowledge of the industrial sector and works with a wide network of well-qualified individuals across a range of job disciplines. What I value the most is that they always listens but is never afraid to push back when they feel that someone is the right fit for our business. Having a partnership with Monroe Consulting Group Malaysia has significantly improved our time-to-hire on several key roles over the past one year.

    Calvin

  • ​Working with Monroe Consulting Group Malaysia was a true pleasure. We collaborated with Monroe Consulting Group Malaysia to select a profile for a relevant position within our organization. We are very pleased with the level of assistance provided by Monroe. The Executive Recruitment Consultant ensured that communication was clear and that the process was managed in an efficient, straightforward, and collaborative manner. Monroe's assistance enabled us to find the best candidates and make the best decision.

    Intan

Executive Jobs in Malaysia

Customer Service Rep

Executive recruitment company Monroe Consulting Group's Professional Division is partnered with a rapidly expanding property or technology platform Company. Due to their rapid growth and expansion, they are currently seeking for an exceptional Customer Service Representative to able to join their force. Job Responsibilities: Respond promptly and professionally to customer inquiries via phone, email, or chat, demonstrating empathy and understanding. Provide accurate information regarding products and policies to assist customers effectively. Resolve customer complaints or concerns in a timely and courteous manner, striving to exceed expectations and ensure customer retention. Maintain thorough knowledge of company offerings, promotions, and updates to provide informed assistance to customers. Document customer interactions, inquiries, and resolutions in the appropriate systems or databases for record-keeping and analysis. Identify opportunities for process improvements or service enhancements based on customer feedback and experiences. Adhere to established service standards, performance metrics, and quality assurance guidelines to meet or exceed service level objectives. Continuously engage in training and development activities to enhance product knowledge, communication Job Requirements: Proficient in a variety of computer software applications, such as Word, Excel, CSR management software. Possess a diploma or degree in any relevant field Excellent communication skills and can speak in English and Mandarin What is stopping you from applying? Email me at

  • Malaysia
  • Permanent
  • Negotiable

Finance & Account (Assistant/Executive)

Executive recruitment company Monroe Consulting Group Malaysia's Finance & Accounting Division is recruiting on behalf of an esteemed Property Technology company. Our client is seeking for a Finance Assistant or Finance Executive, fresh graduates are welcome. The job is based in KL and will report to the COO. Job Summary The winning candidate will be working with the finance team and in charge of day-to-day finance operation and administration tasks along with the compliance necessary. Job Responsibilities: Maintain documentation and filing systems to ensure it is kept up-to date. Coordinate and liaise with internal parties to support company activities. To handle day-to-day administrative and operational activities and any ad-hoc duties as and when needed. To prepare bank reconciliation and monitor daily bank balances. Liaise with banker for overseas transfer. To review legal documentation. Handling duties such as preparing payment vouchers, processing claims, petty cash, bank bulk transaction, make payment via online banking, issuing invoices and receipts. Assist in preparation of reports, budgeting, and forecasting. Job requirements: Candidates must possess at least a Diploma in Finance/Accounting/equivalent. Well versed in Microsoft Words, Excel, PowerPoint, Outlook. Good team player with good interpersonal skills and able to work independently. Ability to multitask, work independently, hardworking, confident, excellent interpersonal skills, good attitude, result-oriented, positive and self-motivated. Must be able to speak English. Mandarin is an added advantage.

  • Malaysia
  • Permanent
  • Negotiable

Account Manager

Executive recruitment company Monroe Consulting Group is seeking an experienced and results-driven Sales Manager to lead a dynamic sales team on behalf of our client. The ideal candidate will have a proven track record in fintech sales, exceptional leadership skills, and a passion for driving revenue growth. As a Sales Manager, you will be responsible for developing and executing sales strategies, leading and motivating the sales team, and driving business expansion. Job Responsibilities: Sales Strategy and Planning: Develop and execute comprehensive sales strategies to achieve revenue targets and business objectives. Analyze market trends, competitor activities, and customer needs to identify growth opportunities. Client Acquisition and Relationship Management: Identify and target new business opportunities to expand the client base. Build and maintain strong, long-lasting customer relationships, acting as a trusted advisor. Revenue Generation: Drive the sales team to meet or exceed monthly, quarterly, and annual revenue targets. Monitor and report on key sales metrics, pipeline, and conversion rates. Product Knowledge and Industry Expertise: Stay up-to-date with industry trends, regulatory changes, and emerging technologies in the fintech space. Ensure the sales team has a deep understanding of our products and services. Collaboration and Communication: Work closely with cross-functional teams including marketing, product development, and customer support to ensure alignment and synergy. Communicate effectively with senior management on sales performance, challenges, and opportunities. Job Requirements: Bachelor's degree in Business, Finance, or a related field. Min 3 years of experience in sales, with a proven track record of meeting or exceeding revenue targets. years of experience in a sales leadership role, managing a high-performing team. Deep knowledge of the fintech industry, including financial products, services, and technology trends. Strong analytical, strategic planning, and problem-solving skills. Excellent communication, negotiation, and presentation abilities. Ability to thrive in a fast-paced, dynamic startup environment.

  • Malaysia
  • Permanent
  • Negotiable

Digital Marketing Supervisor

Executive Recruitment Company Monroe Consulting Group is currently hiring for a Digital Marketing Supervisor on behalf of our Consumer Goods industry client. Job Responsibilities: Digital Responsible for planning and execution of all digital marketing activities Manage the company's social media platforms including website, FB, etc. Own all aspects of website administration, including analytics, content planning, and management, communication with external audiences, and brand guidelines adherence. Execute strategies to drive online traffic to the company website Track conversion rates and making improvements to the website Measure and report the performance of all digital marketing campaigns Collaborate with Global and Regional Digital team on digital planning and execution Take, shoot, and edit photos and videos Contents Management Responsible for delivering best-in-class SEO of the company's digital content and online customer experience. Research and curate news, trends, and newsletters Write articles and social media posts Prepare storyboards, scripts, and video ideas Create visual content for social media Others Design POSM for Sales & Marketing teams Collaborate with agencies and other vendor partners Other specific projects assigned by the supervisor Any other work as reasonably requested by the Company. Stay abreast of emerging technologies and platforms Job Requirements: Bachelor's degree in digital marketing, communications, PR, or related fields Minimum 4 years of digital marketing experience required Strong digital copywriting, design, content marketing, and verbal communication skills are required. Good project management and time skills. Ability to prioritize, multitask, focus, lead, influence, and delegate.

  • Malaysia
  • Permanent
  • Negotiable

Manager - Financial Planning & Sales Controlling

Executive recruitment company Monroe Consulting Group's Industrial Division is exclusively partnered with an MNC who is well established in the field of chemical manufacturing. Job summary The ideal candidate would be someone responsible for: Financial reporting and Sales controlling, budgets and forecasts. Ensures business partnership, high quality and timely reporting within framework of ARM (Accounting and Reporting Manual). Ensures quality and speed in delivering to the Shared Center's deliverables to business and In Country Finance (ICF) relating to financial reporting and sales controlling. Job Responsibilities: Sales controlling and Performance Management Identify and develop key performance indicators that align activities with business and financial goals. Actively engage with cross function and the Shared Service Center's functions for improving pricing, project execution, performance management etc. Thoroughly review, understand, and explain variances and drive actions to improve profitability of plant, Segment, Entities etc. Analyze business information, identify opportunities to reduce cost and increase revenue. Analyze, evaluate and administer processes, recommend improvements and drive change. Interpret complex financial data points and related business activities for improving performance of entities in collaboration with cross functional management team. Weekly monitor accounts receivable and recommend improvement ideas to reduce DSO, overdue, improve working capital, negligible write-offs, improve pricing based on AR data, etc. Administer and maintain Sales controlling process documentation. Reporting & analysis, Project management. Manage project transition and work shadowing for Wave 2 countries. Proactively review financial reports before and after monthly closing. Prepare presentations for performance management, track and ensure ownership of action items and follow up as necessary. Ensures quality & timely Financial reports relating to business and ICF. Should facilitate business support and decision support to ICF, Finance and Business team. Perform regular ratio analysis on key financial parameters, present to cross functional team to drive and improve results. Fulfill all reporting requirements and meet reporting deadlines. Co-ordinate extensively with entities for reporting deadlines. Perform deep dive product mix, customer mix, pricing mix, etc. evaluation and analysis. Prepare MIS reports and analysis as needed by local business, ICF, Director-Shared Services. Management Actively involved to prepare, develop, maintain and automate pricing models. Bi-weekly finance compilation for Regional CFO. Budgeting & Planning Prepare, maintain, consolidate planning files. Drive and manage annual target setting to business and finance entities. Prepare monthly/quarterly and annual forecasts as needed. Lead together with Cross functional team for the yearly Plan. Perform complex analysis, modeling, and other tool creation to enhance quality in planning and reporting processes. Processes, Process improvements, Controls & Compliance Monitor and enforce adherence to standard processes. Maintain timely financial database with confidentiality. Drive automation and actively participate in process improvement projects. Drive group initiative relating to financial reporting incl Internal Control System (ICS) Coordinate with the Shared Service Center's functions and local business for quality financial reporting. Key Job requirements include: Bachelor Degree in Accounting or Business Administration. Professional accountancy certification desired (e.g. ACCA/ CIMA/ CPA) 10 to 12 years of relevant finance experience and/or in Sales controlling. SAP experience must (experience in the past will be considered too). Demonstrate leadership which creates impact and value for the Shared Services and Regional finance function. Must be meticulous and analytical. Accepts ownership for goal attainment. Ability to solve urgent matters and work under pressure. Attention to detail, process driven & high level of accuracy. Ability to work in a team environment and be team player. Good communication and organizational skills. Good IT skills with computer spreadsheets, software Proven track record to manage processes, workflows. Prior Business Partnering skills will be an added advantage. Possess critical thinking, problem-solving skills, good analytical skills. Ability to connect dots. Possess good interpersonal skills and collaborative skills. Ability to multi-task and prioritize

  • Malaysia
  • Permanent
  • Negotiable

HR Assistant Manager

Executive recruitment company Monroe Consulting Group is recruiting on behalf of one of the leading multinational property company. They're in search of dynamic candidate to join their force as a HR Assistant Manager. Job Responsibilities: Assist with day to day operations of the HR functions and duties. Provide clerical and administrative support to Human Resources manager. Compile and update employee records (hard and soft copies). Process documentation and prepare reports relating to personnel activities (staffing, recruitment, training, grievances, performance evaluations etc). Coordinate HR projects (meetings, training, surveys etc) and take minutes. Deal with employee requests regarding human resources issues, rules, and regulations. Assist in payroll preparation by providing relevant data (absences, bonus, leaves, etc). Communicate with public services when necessary. Properly handle complaints and grievance procedures. Coordinate communication with candidates and schedule interviews. Conduct initial orientation to newly hired employees. Assist our recruiters to source candidates and update our database. Job Requirement: Proven experience as an HR Assistant Manager , or relevant human resources/administrative position Fast computer typing skills (MS Office, in particular) Hands-on experience with an HRIS or HRMS Familiarity with ATS software and resume databases is added advantage Knowledge of labor laws Excellent organizational skills Strong communications skills Degree in Human Resources or related field

  • Malaysia
  • Permanent
  • Negotiable

Network Operations Engineer

Executive recruitment company Monroe Consulting is currently working with an esteemed client in the telco space, looking for a Network Operations Engineer to join their growing team. Job Responsibilities: Provide Service Management to supervise the network system and continuously monitor alerts Ensure the security of the company's network and look into the performance of the business network Coordinate with third-party providers to ensure the network products and services are secured Responsible for attending to tier 2 customer escalations and troubleshooting Troubleshoot IP services and networks, and ensure that all fault tickets are resolved timely to meet performance Service Level Agreement (SLA) on Mean Time to Repair (MTTR) and Quality of Service (QoS) Design and influence the enhancement, modification, and adjustment of components in the network's infrastructure Manage the Integration of New Network Technologies Maintain all required network updates on the VPN, WLAN, WAN and LAN Provide customer support to business clients via email, telephone and face-to-face interactions, and announce service schedules to network users Document the resolution of incidents and problems Job Requirements: Diploma in Computer Science, Information Technology, Engineering or any related field Minimum 2 years of experience in related field preferred Possess an interest in Internet Technologies (i.e. routing, switching and general network infrastructure), and technologies associated with the ISP market Able and willing to work in shifts to support network system on a 24/7 basis Strong analytical and problem-solving skills, and has a flair for dealing with technical and operational problems Prior experience from an ISP environment will be an advantage Professional certification like CCNP will be an advantage Interested candidates are invited to apply online with a comprehensive resume.

  • Malaysia
  • Permanent
  • Negotiable

Operation Manager

Executive recruitment company Monroe Consulting Group is recruiting on behalf world-leading consumer product and chemical manufacturer. They're in search of dynamic leaders to join their force as a Operations Manager. The winning candidate will have responsibility for the day to manage the overall operations (supply chain, planning, buying, production, warehouse, customer service, site maintenance, H&S, QC& QA) of the newly started company manufacturing site for fragrance compound. This role relies on continuous improvement through pro-active leadership and development of direct reports and is responsible for ensuring and improving the performance, productivity, efficiency and for running a cost-effective operation. Job Responsibilities: P&L Management Deliver P&L to meet the organizational objective. Operations Management Lead and control the operations process for the Malaysia factory. Report to and collaborate with Hong Kong factory in manufacturing fragrances for Malaysia and Far East customer. Ensure satisfactory level of customer services, production efficiency and sufficient capacity for the business growth. Lead activities of a cross-functional operation team, to include responsibility for team members Maintain a good technical knowledge of operations; follow the escalation process to address and respond to abnormalities and recommend corrective action as required Partner with other company department as Sales, IT, HR, H&S etc to ensure fair and consistent administration of all policies, work rules and processes Provide supporting service to Malaysia Sales Office (eg IT, HR & H & S etc) Continuous Improvement Initiate and implement the manufacture improvement project according to the scaling up of demand Drive problem-solving and root cause identification of problems for the manufacturing unit. Continuously identify and work to reduce waste in the area for both short term and long-term improvement initiatives. Lead regular meetings to review department issues. Prioritize and assign ownership for open items. Track items to closure and ensure follow-up with key stakeholders. Safety Introduce and adhere to the quality, environmental, health and safety standards of the company, local & industry requirements Promote a strong safety-minded culture. Maintain an active safety program, ensuring the observation of safety precautions and safe work methods by all personnel, including behavior-based safety observations, safety meetings and safety audits. Review and sign off investigations and manage the safety action item list, including corrective actions from near misses, accident report & assessments. Quality and Environment Ensure that the fragrances are manufactured according to the standard operating procedures. Establish, review, update and make changes to Quality and Standard Operating Procedures with the input of the respective team members as and when required. Monitor manufacturing processes, data & reports daily and drive the resolution or escalation for any changes or issues. Work cross-functionally with multiple stakeholders to address and solve quality issues. Lead any local and international standard implementation (e.g.ISO 9001, Halal) & re-certification for the site along with the QHSE Manager. Monitor Customer complaints, non-conformances and vendor complaints and ensure that they are addressed as per the procedures. Ensure the proper functioning of critical factory infrastructure & systems (eg. A/C, Solar Panel, Hot Water & Waste Water treatment etc) Leadership and Team Management Lead and coach the new management team to perform individually and collectively for company objectives To define and assign the ownership of new tasks in factory to appropriate department Provide active day-to-day leadership for a highly energized, integrated, cross-functional manufacturing team. Create objectives for each member of the team. Ensure individual career coaching, performance feedback, employee training and development. Participate in the annual performance review process. Partner with HR to recruit resources to fill team needs in a timely fashion as and when required. Develop and mentor future leaders for the business. Partner with HR to ensure fair and consistent administration of all policies, work rules and processes. Job Requirements: A degree in a related discipline Excellent communication Skills. Leadership and Administration. Be a Competent Manager with people management skills Teamwork and Planning. Flexibility and adaptability Experience of working in an operational or financial manufacturing role. Knowledge and experience in Microsoft Office & ERP systems Knowledge and experience in automatic manufacturing equipment or systems Manufacturing with chemicals (including hazardous class chemicals Beneficial knowledge and experience in Microsoft AX. Manufacturing with chemicals (including hazardous class chemicals) Knowledge / experience of the manufacturing processes the role covers.

  • Malaysia
  • Permanent
  • Negotiable

Nutritionist cum Chef

Executive Recruitment Company Monroe Consulting Group's Health Division is partnering with the leading beauty, wellness and healthcare company in Malaysia. We are looking for a Nutritionist cum Chef who is a passionate, a dynamic talent who is looking to develop a meaningful, fulfilling, and rewarding career with our client. Job Responsibilities: Provide nutritional and dietetic consultation services to customers, assessing their dietary needs, and recommending suitable nutritional advice and products to improve their health and well-being. Developing and helping implement personalized solutions for clients based on customer needs. Performing diagnostic procedures. Overseeing the consultation calendar to ensure efficiency. Simplifying important information for clients and explaining the benefits of staying on a healthy diet. Follow up and service on the existing customer database to maintain relationships. Manage inventory, including monitoring product expiry dates, optimizing stock levels, and making informed decisions about stock control. Keeps management informed by preparing reports; making presentations; interpreting information; and making recommendations. Stay updated with the latest research and trends in nutrition and health supplements and incorporate them into product recommendations. To participate and be responsible for sales & business development activities of the company. Perform other duties as assigned from time to time. Nutritionist Chef Develop and execute nutritious menu plans that align with dietary guidelines, food safety standards, and customer preferences. Collaborate with dietitians, nutritionists, and culinary team members to design balanced and appealing dishes for diverse populations, including individuals with specific dietary needs and restrictions. Source high-quality, seasonal ingredients from local vendors and suppliers, ensuring freshness and sustainability. Prepare and cook meals according to established recipes, utilizing cooking techniques that preserve nutritional integrity, enhance flavor, creative food presentation, and plating. Monitor portion sizes and nutritional content to maintain consistency and accuracy in meal preparation. Educate staff and customers on the nutritional value of menu items, providing guidance and recommendations for healthy eating habits. Stay current with emerging trends in nutrition, culinary arts, and food science, incorporating new ideas and techniques into menu development. Start food items that are prepared ahead of time, making sure not to prepare beyond estimated needs. Monitor food quality, and presentation to maintain high standards of hygiene and ensure compliance with health and safety regulations. Handle customer inquiries, complaints, and feedback promptly and professionally, striving to resolve issues and exceed expectations. Maintain a clean and organized kitchen environment, adhering to sanitation and food safety protocols at all times. Handle menu costing, inventory management, and budget planning. Contribute to the overall success of the culinary team by supporting colleagues, sharing knowledge, and fostering a positive work environment Job Requirement A minimum of 2 years' experience as a professional nutritionist. Degree in Dietetics, Nutrition, Food Technology/Science, Culinary Arts or equivalent with excellent Nutrition Consultation Skills. Proven experience working as a chef or cook in a professional kitchen setting, with a focus on nutrition and health-conscious cuisine is preferred. Certified nutritionist or similar credential is desirable. Proficiency in both English and Mandarin is advantageous. Strong understanding of nutritional principles, dietary guidelines, and food allergies/sensitivities. Excellent culinary skills, including proficiency in recipe development, food preparation, and presentation. Ability to work collaboratively in a fast-paced environment, demonstrating flexibility and adaptability. Effective communication skills, with the ability to convey complex nutritional information in a clear and accessible manner. Detail-oriented with a commitment to quality and excellence in every aspect of food production. Familiarity with kitchen equipment, cooking techniques, and food safety regulations. Passion for promoting healthy eating habits and wellness through delicious, nutrient-rich meals. Well organized and multitask oriented.

  • Malaysia
  • Permanent
  • Negotiable

Korean Customer Service Specialist

Executive recruitment company Monroe Consulting Group Malaysia is currently recruiting for a vibrant customer service advisor (KOREAN SPEAKER) to represent an IT Consulting and Services industry. This role involves offering customer service assistance and resolving routine issues related to the client's products or services in the Korean language (READ, SPEAK, AND WRITE). Job Responsibilities: * Ensuring that the service provided to customers meets contractual Key Performance Indicators ('KPIs'). * Clarifying customer requirements; probing for understanding, and using decision-support tools and resources to appropriately provide resolution to the customer. * Listening attentively to customer needs and concerns; demonstrating empathy while maximizing the opportunity to build rapport with the customer. * Greeting customers in a courteous, friendly, and professional manner using agreed-upon procedures. * Maintaining basic knowledge of client products and/or services. * Preparing complete and accurate work, including appropriately notating accounts as required. * Participating in activities designed to enhance customer satisfaction and business performance. * Offering additional products and/or services. * Tracking, documenting, and retrieving information in the call tracking database. * Responding to customer inquiries by referring them to published materials, secondary sources, or more senior staff. Job Requirements: * A degree in Business Administration or a related field. * Proficiency in speaking, reading, and writing Korean and English. If you are not a native speaker, please provide certification proving your literacy in the language. * Less than a year of working experience, preferably in customer service/support.

  • Malaysia
  • Permanent
  • Negotiable

Japanese Customer Service Specialist

Executive recruitment company Monroe Consulting Group Malaysia is currently recruiting for a vibrant customer service advisor (JAPANESE SPEAKER) to represent an IT Consulting and Services industry. This role involves offering customer service assistance and resolving routine issues related to the client's products or services in the Japanese language (READ, SPEAK, AND WRITE). Job Responsibilities: Ensuring that the service provided to customers meets contractual Key Performance Indicators ('KPIs'). Clarifying customer requirements; probing for understanding, and using decision-support tools and resources to appropriately provide resolution to the customer. Listening attentively to customer needs and concerns; demonstrating empathy while maximizing the opportunity to build rapport with the customer. Greeting customers in a courteous, friendly, and professional manner using agreed-upon procedures. Maintaining basic knowledge of client products and/or services. Preparing complete and accurate work, including appropriately notating accounts as required. Participating in activities designed to enhance customer satisfaction and business performance. Offering additional products and/or services. Tracking, documenting, and retrieving information in the call tracking database. Responding to customer inquiries by referring them to published materials, secondary sources, or more senior staff. Job Requirements: A degree in Business Administration or a related field. Proficiency in speaking, reading, and writing Japanese and English. If you are not a native speaker, please provide certification proving your literacy in the language. Less than a year of working experience, preferably in customer service/support. If you're keen to proceed further, please do email at

  • Malaysia
  • Permanent
  • Negotiable

Contact Us

Don't let the perfect candidate slip through your fingers - contact Monroe Consulting Malaysia today. Let us be your trusted partner in building a team that will drive your success.


Executive Recruitment Outlook in Malaysia

For over 20 years Monroe Consulting Malaysia has been at the forefront of executive search. We are experts finding experts – embedded in the talent market and up to date with the latest trends.

The fourth largest economy in Asia has struggled in the early 2020’s, with a shrinking pool of top talent who have an increasingly wider range of career opportunities to choose from within the region.

Malaysia’s technology sector is a driving force behind the need for comprehensive executive search programs. The rollout of the long-awaited 5G network and digital infrastructure, along with the approval of banking licenses by the Ministry of Finance is expected to fuel growth in tech hiring. For organisations operating in the space, the ability to find experienced executives with the right skill sets drive their growth ambitions will be critical.

An increased demand in tech talent will also place strain on other industries, as executives with transferable skills may move to similar roles in tech where high growth is expected. Building a strategy for attracting local and international executives will place forward-thinking organisations at the forefront of growth in Malaysia as its recovery picks up pace.

There is plenty to be optimistic about regarding the future of Malaysia and the economy, and at Monroe Consulting Malaysia we are committed to helping our clients be part of that success through finding exceptional talent to lead them there.

Recruitment Market Reports

We are on the pulse of the latest trends in Recruitment. Download our reports to learn more about our market insights in Malaysia.