Professional Services Executive Search | Monroe Consulting Group

Accounting Specialist

Executive recruitment company Monroe Consulting Group Philippines is recruiting on behalf of a globally recognized offshore law firm with a strong international presence across key financial and business hubs in North America, Europe, and Asia-Pacific. This role is a hybrid set-up and follows a mid-shift schedule (either 11:00 AM - 8:00 PM OR 12:00 PM - 9:00 PM) We are seeking an Accounting Specialist responsible for handling accounting and financial reporting tasks, including bookkeeping, financial statements, reconciliations, payroll, and audit support. The role also ensures compliance with accounting standards and company procedures while working closely with internal and international teams. Key Job Responsibilities: Review transaction records and financial data Prepare and maintain accounting records and ledgers Assist with the preparation of monthly, quarterly, and annual management accounts Prepare and review financial statements in accordance with applicable accounting standards Assist with the preparation of budgets, forecasts, and financial models Prepare and review cash flow statements and financial analysis Assist with the preparation of annual returns and regulatory filings Ensure financial records meet statutory and regulatory reporting requirements Support the preparation of information required for regulatory submissions and compliance reviews Act as a key point of contact in supporting audit processes Prepare supporting schedules and documentation for external auditors Respond to internal accounting queries Monthly computation of Bermuda payrolls for start-up companies (both manually and within the Great Plains system) and quarterly submission of tax filings Build effective working relationships with internal service teams Monitor the integrity of financial ledgers and review bookkeeping entries Support the development and maintenance of accounting procedures and internal controls Assist with process improvement initiatives Ensure all work is carried out in accordance with firm policies, procedures, and regulatory requirements Key Job Qualifications: Internationally recognized accounting qualification (CPA, ACCA, ACA, CA or equivalent), or working toward qualification 3-6 years of accounting experience, preferably within a professional services firm, accounting practice, or financial services environment Experience preparing financial statements and management accounts Strong Excel and financial analysis skills Experience working with accounting systems (e.g., Viewpoint or similar platforms) is an advantage Experience working with international services environment is beneficial Strong analytical and problem-solving skills

Philippines
Permanent
Negotiable

Finance & Operations Executive (APAC)

Monroe Consulting Group, an Executive Recruitment firm, is partnering with an organisation in the Professional Services industry to hire an APAC Finance & Operations Executive. This opportunity is based in Kuala Lumpur, Malaysia. Position Overview This role supports regional finance coordination, operational execution, and post-sales administration across APAC. It plays a critical role in ensuring operational discipline, seamless client delivery, and effective regional business support. Key Responsibilities 1. Regional Finance & Operations Coordination (60%) * Prepare quotations for the APAC Sales Team * Create invoices for APAC training projects with reference to: Quotations Purchase Orders (POs) Client Service Agreements (CSAs) Intercompany Agreements (ICAs) * Coordinate invoice issuance with the Deployment (Operations) Team * Send invoices to clients in a timely and professional manner * Follow up and chase outstanding invoices and payment statuses with clients * Coordinate with clients and internal stakeholders to ensure smooth financial follow-through * Review trainer invoices against: Trainer Service Agreements (TSAs) Work Orders Approved delivery scope * Support weekly reporting updates and operational tracking files * Maintain accurate records for: Training sessions Delivery status Invoice tracking Collections follow-up Operational reporting 2. Post-Sales Operations & Project Administration (20%) * Support post-sales project coordination for client training projects * Coordinate training logistics and administrative follow-through * Support vendor and supplier registration processes * Prepare and organise administrative and operational documentation * Review Client Service Agreements (CSAs) against Trainer Service Agreements (TSAs) * Coordinate with internal stakeholders to ensure smooth operational execution across APAC projects * Support the Operations team in maintaining strong client responsiveness and operational discipline 3. HR & Administrative Support to Head of APAC (20%) * Support documentation of employee performance feedback and records * Assist with HR administrative coordination * Prepare internal reports, trackers and supporting documents * Support onboarding and internal coordination activities where required * Provide administrative and coordination support to the Head of APAC Key Requirements Qualifications & Experience Diploma or Degree in Finance, Accounting, Business Administration, HR or related disciplines 2-5 years of experience in finance operations, operations coordination, administration or related functions Experience in training, consulting, professional services or service industries is an advantage Exposure to regional or APAC operations will be an added advantage Comfortable working in a fast-paced and entrepreneurial environment Technical / Functional Expertise Good proficiency in Microsoft Excel, Word and PowerPoint Experience managing quotations, invoices, Purchase Orders (POs), Client Service Agreements (CSAs), Intercompany Agreements (ICAs), Trainer Service Agreements (TSAs), and Work Orders Familiarity with operational tracking, reporting, invoice management and collections follow-up processes Soft Skills & Leadership Competencies Strong organisational and coordination skills High attention to detail and operational accuracy Strong follow-through and accountability Comfortable communicating confidently with clients, trainers and internal stakeholders Ability to manage multiple projects and deadlines simultaneously Professionalism and discretion when handling confidential information Strong sense of ownership and operational discipline

Kuala Lumpur
Permanent
Negotiable

Digital Corporate Strategy Director

Monroe Consulting Group Indonesia is hiring - Digital Corporate Strategy Lead We are currently representing a confidential client in the automotive financial services sector, looking for a Digital Corporate Strategy Lead to drive high-impact digital and commercial initiatives at a strategic level. Role Overview This role is responsible for shaping and executing the company's digital corporate strategy, working closely with leadership to drive business growth. Day-to-day execution and coordination will be supported by a PMO, allowing this role to focus on strategic direction and impact. Key Responsibilities Develop and drive digital corporate strategy aligned with overall business objectives Collaborate closely with Sales and Dealer networks on strategic initiatives Formulate sales strategies and monitor performance through data-driven analysis Provide insights and recommendations on sales performance and digital initiatives Lead the implementation of website and application platforms for dealer networks

Indonesia
Permanent
Negotiable

Finance Systems Principal Consultant

We are seeking a hands-on Principal Oracle Consultant to support the deployments, enhancements, and day-to-day maintenance of our Oracle Cloud applications. In this role, additionally in this role you will bridge the gap between technical teams and business users by writing clear functional specifications, and resolving user queries. This is an excellent opportunity for an early-career professional to gain hands-on experience in full system lifecycle management. Key Responsibilities Systems Deployment Support Assist in the planning, configuration, testing, and rollout to new regions and/or acquisitions and involvement with system upgrades. Assist as needed with testing, documenting test results, and log defects during user acceptance testing (UAT). Support data migration activities, including data validation and reconciliation. System Enhancements Gather requirements from stakeholders for enhancements (e.g., new reports, customizations, workflow changes). Write functional specifications (MD50, BR100, or similar) that clearly define business rules, logic, and reporting needs for technical developers. Assist in impact analysis to determine how proposed changes affect existing processes. User Query Resolution & Support Serve as the first point of contact for end-user questions related to Oracle functionality (e.g., PO, AP, GL, OM modules). Troubleshoot issues, identify root causes (user error, setup, or data issues), and provide solutions or workarounds. Log and track service requests with Oracle Support when necessary. Qualifications & Skills Education & Experience Bachelor's degree in computer science, Information Systems, Business Administration, Finance, or related field. 6+ years of experience with Oracle applications Exposure to Oracle EBS (R12) or Oracle Fusion Cloud is essential. Technical & Functional Skills Basic understanding of Oracle database concepts (SQL querying is a plus). Ability to write and interpret functional specifications (experience with templates a bonus). Familiarity with at Oracle Financials modules with addition of other areas of experience such as HCM, PPM, Sales advantageous Understanding of system deployment lifecycle (SDLC) and testing methodologies. Soft Skills Strong written and verbal communication - able to explain technical issues to non-technical users. Analytical problem-solving with attention to detail. Ability to manage multiple tasks in a fast-paced deployment environment. Collaborative team player who can work with developers, project managers, and business users. Work Environment Hybrid/remote options available May require occasional after-hours support during critical periods (month-end close, upgrades) Why Join Us? Opportunity to work with cutting-edge financial systems Career growth in ERP and financial technology Collaborative team environment

Philippines
Permanent
Negotiable

Country Operation Manager

Responsibilities: Provide leadership and directions to achieve the product line sales goals and overall sales objectives of the local operation Develop and execute new business development and new product sales plans to expand product line sales Grow distribution network via appointment of new resellers/distributors to expand reach to end users Penetrate new key end user accounts to expand sales and build strong relationship with current key end users to increase market share Work with product line regional sales managers to achieve product line sales growth Co-ordinate with reseller partners to expand market share, gather market intelligence and build brand loyalty Coordinate with the regional HQ in Singapore to implement various regional strategies and operational initiatives Administratively supervise all the staffs in Philippines office Requirements: Bachelor's degree in Engineering or equivalent At least 10 years' hands-on experience in industrial sales with 5 years in a supervisory role that manages a sales team Good interpersonal skills, customer focused and results oriented Good command of spoken and written English Ability to prepare operating plans and sales plans to senior management and able to present & communicate key strategies and action plans professionally in business reviews Previous selling experience and business engagement in oil and gas, power plants, mining, automotive-repair, aviation, cutting-tools and traditional hardware and tools industries will be preferred.

Philippines
Permanent
Negotiable

Operations Specialist

Monroe Consulting Group Philippines, an executive recruitment firm, is recruiting on behalf of a globally recognized professional services organization that provides corporate, legal, and trust-related solutions to international clients across multiple jurisdictions. The company operates through a shared services environment, supporting global teams with operational, administrative, and data management functions in a highly structured and collaborative setting. Our respected client is currently looking for an Operations Analyst to join their team in BGC, Taguig City. The role follows a mid-shift schedule (either 11:00 AM - 8:00 PM or 12:00 PM - 9:00 PM) with a hybrid work arrangement of three days onsite and two days remote initially, transitioning to two days onsite and three days remote setup. Role Overview: The Operations Analyst provides data and reporting support to the company's global corporate and trust service teams. Working within a process-driven shared services environment, the Operations Analyst handles requests from jurisdictional teams, ensures data integrity across systems, and supports reporting and tracking requirements in line with agreed service levels. This role is ideal for candidates with experience in data administration, back-office operations, or shared services environments who thrive in structured and detail-oriented work settings. Key Responsibilities: Operational Management Create, update, and maintain entity and client records within internal systems (e.g., Viewpoint or equivalent) based on instructions from global teams Process requests for new records, updates, and changes within agreed turnaround times Ensure all required fields, supporting documents, and relevant information are accurately captured during data entry Maintain clear audit trails and documentation for all completed updates Data Quality & Record Management Conduct scheduled and ad hoc file reviews across assigned portfolios to ensure records remain complete and updated Identify missing, outdated, or inconsistent information and take corrective action or escalate when necessary Apply validation checks and quality control measures to maintain data accuracy and integrity Reporting & Tracking Prepare regular reports, dashboards, and trackers such as entity status reports, renewal calendars, and compliance trackers Produce management information following agreed reporting formats and schedules Handle ad hoc reporting and data requests from global teams Maintain and update reporting templates and tracking tools for consistency Stakeholder Coordination Coordinate with global teams to gather required information and clarify instructions Follow up on outstanding data or documentation using standard templates and escalation processes Maintain professional and clear communication with colleagues across different jurisdictions Service Delivery & Process Improvement Meet agreed service level targets for accuracy, productivity, and turnaround time Monitor workload and proactively escalate delays or operational issues Support ongoing process improvement and reporting enhancement initiatives Ensure all tasks are completed in compliance with company policies, procedures, and regulatory requirements Key Qualifications: At least 3 years of experience in shared services, BPO, back-office operations, or administrative support roles Strong Excel skills, including data entry, formatting, and basic formulas (pivot table knowledge is an advantage) Excellent written and verbal English communication skills High level of accuracy and strong attention to detail Ability to follow structured processes and consistently meet operational benchmarks Strong time management and multitasking abilities Collaborative mindset with experience working across teams and time zones Adaptable and quick to learn new systems and processes

City of Taguig
Permanent
Negotiable

Ultrasound Sales Leader

The Sales Leader - Ultrasound is expected to lead the team in the implementation of strategic programs developed together with the Sales manager to drive maximum sales and profitability for the company. With a comprehensive understanding of the market, disease and product, he/she manage the regular updating of hospital maps, distributor account registration and preparation of sales and marketing analysis. Provide direction and coaching to sales team to aid achieve set budget per respective territory. Sales Analysis and Planning Actively leads and participates in the sales annual planning process, including Strategic Plan and integrates management inputs to ensure that objectives are achieved and action plans are in place Exudes great responsibility in sales forecasting, activity spending, price recommendation Keeps track of historical sales and analysis Sales Management Monthly sales forecast and achievement Conducts weekly sales meeting with the team and relay sales matters during weekly leaders meeting Coordinate with Distributors in the handling of public tenders Regular submission of sales funnel report, lost & won order report; order forecasting, prospect list, competition Keep good rapport with customers by professional way; Customer care to guarantee customer satisfaction, e.g. visits, regular telephone and/or written contact. Submission of information materials to customers and prospects. Participate and support Medical conventions or exhibit events. Take initiatives to set-up booth Coordination with all distributors and dealers and suppliers Managing inventory to ensure availability of stock and minimize aging inventory Track the status of orders and monitor until arrive Develop and maintain constructive and cooperative working relationship with direct reports; colleagues (service department) and management Perform other tasks that may be assigned by the Sales Manager Collect account receivable from customers in charge within due date Hit annual product sales target Other tasks and responsibilities that may be assigned from time to time. Customer Service Responsibility Maintain good working relationship within the organization Support the Sales and Marketing in achieving the objectives Maintain good working relationship to respective distributors Strive for high level customer service Implementation and Monitoring Fieldwork and Coordinates with the sales force including of the Distributors and key individuals or departments within theorganization on sales -related activities. Other cross-functional teams are: With the sales team: field work With Dealers: Sales Meetings and Business Reviews With the Service team: Coordination and feedback With Finance: Account receivable management Other departments, as needed Coach the sales force with tools and job aids, such as call guides, obstacle handling cards, and program monitoring tools, necessary to deliver quality customer calls and effective program implementation Identifies reports, metrics and analysis to measure the effectiveness and validate the success of projects. Influencing and Gaining Support Works with Clinical/Sales Application Specialists, Service Engineers to build rapport and motivate field force in order to align implementation of programs with team spirit Identifies and recommends tactical objectives aligned with the direction of the imaging business

Philippines
Permanent
Negotiable

Head of Policy and External Engagement

Monroe Consulting Group, an Executive Recruitment firm, is partnering with an organisation in the Professional Services sector to hire a Head of Policy and External Engagement. This opportunity supports a global faith‑based organisation dedicated to protecting people in poverty from violence and strengthening justice systems globally, with the role based in Malaysia and engaging closely with regional and global stakeholders. Position Overview This role is responsible for shaping and driving the organisation's national advocacy and external engagement agenda in Malaysia. It has a direct impact on influencing policy reform, strengthening justice systems, and advancing systemic protections for vulnerable workers through high‑level engagement and strategic partnerships. Key Responsibilities Strategic Relationship Management * Build and maintain trusted, high‑impact relationships with government bodies, civil society organisations, academia, business leaders, survivor networks, and other key stakeholders * Strengthen the organisation's visibility, credibility, and influence through sustained multi‑sector engagement at national and international levels Policy and Systems Change * Develop and implement evidence‑based advocacy strategies that drive measurable policy improvements and systemic reforms aligned with the organisation's theory of change * Conduct power mapping and policy environment analyses to identify leverage points for effective influence and reform Coalition Building and External Engagement * Mobilise and strengthen coalitions, multi‑stakeholder alliances, and survivor‑led movements to advance shared advocacy objectives * Champion innovative, community‑led initiatives that enhance worker protection and survivor support systems Programme Oversight and Impact * Provide strategic oversight of external engagement programmes, ensuring alignment with organisational priorities, quality delivery, and measurable impact * Translate advocacy and engagement strategies into actionable plans with clear milestones, indicators, and monitoring frameworks Representation and Knowledge Leadership * Represent the organisation at high‑level government, industry, and civil society forums to influence policy and systems reform * Capture advocacy insights, document best practices, and develop scalable frameworks for internal use and external partners Leadership & Team Management * Communicate and champion a clear vision for policy and external engagement, motivating teams towards shared outcomes * Build, lead, and mentor a high‑performing multidisciplinary team across advocacy, government engagement, community engagement, survivor leadership, media, and partnerships * Provide strategic oversight of cross‑functional initiatives and ensure responsible stewardship of organisational resources * Strengthen team effectiveness through role clarity, development planning, performance management, and succession planning Advocacy & Policy Analysis * Develop evidence‑based advocacy positions, briefing papers, and policy recommendations for government and non‑government stakeholders * Engage directly in policy processes, consultations, and high‑level dialogues to advance organisational objectives * Monitor policy developments and assess advocacy effectiveness to continuously refine strategies Networking & Partnerships * Identify, cultivate, and manage strategic alliances with government entities, civil society organisations, survivor networks, businesses, community groups, and media * Oversee partner onboarding, capacity development, performance monitoring, and relationship management Media & Communications * Lead the organisation's media and communications strategy to strengthen advocacy influence and public visibility * Oversee the development of content for press releases, public campaigns, digital platforms, and social media Capacity Building, Training & Development * Design and deliver training programmes and capacity‑building initiatives for government and civil society partners * Equip internal teams and leadership to communicate organisational research, mission, and theory of change effectively to external audiences General Responsibilities * Lead regular programme team meetings and external stakeholder engagements * Maintain confidentiality of sensitive and privileged information * Ensure full compliance with organisational policies, safeguarding standards, and operational protocols Supervisory Responsibilities * Report to the Field Office Director, Malaysia * Provide direct leadership to a multidisciplinary team covering government engagement, advocacy, community engagement, survivor leadership, media and communications, and partnerships Key Requirements Qualifications & Experience * Master's degree in Law, Public Policy, Human Rights, International Development, or a related discipline is strongly preferred * Minimum 7-9 years of experience in advocacy, public affairs, policy development, or government relations * At least 5 years of experience leading senior‑level professionals in complex, cross‑cultural environments Technical / Functional Expertise * Proven experience designing and executing high‑impact advocacy strategies for policy and systems reform * Strong analytical capability in policy analysis, power mapping, and evidence‑based decision‑making * In‑depth understanding of human trafficking, forced labour, international standards, and relevant national legal frameworks * Demonstrated success in capacity building with government and civil society stakeholders Soft Skills & Leadership Competencies * Exceptional relationship‑building and stakeholder management skills * Excellent verbal and written communication skills in English and Bahasa Malaysia, with strong public‑speaking capability * Visionary leadership with the ability to inspire cross‑sector collaboration * Strong coaching, mentoring, and team development capability * High integrity, professionalism, and alignment with organisational mission and values * Resilience, sound judgement, and strategic decision‑making capability in complex political and multi‑stakeholder environments * Commitment to continuous learning, innovation, and long‑term impact

Malaysia
Permanent
Negotiable

Senior Coordinator, Community Engagement & Case Coordination

Monroe Consulting Group, an Executive Recruitment firm, is partnering with an organisation in the Professional Services sector to hire a Senior Coordinator, Community Engagement & Case Coordination. This opportunity supports a global faith‑based organisation dedicated to protecting people in poverty from violence and strengthening justice systems, with the role based in East Malaysia and working closely with teams in Kuala Lumpur. Position Overview This role leads the implementation of community engagement initiatives and coordinated case referral processes related to forced labour and human trafficking in East Malaysia. It plays a critical role in empowering vulnerable communities, strengthening safe reporting mechanisms, and ensuring survivor‑centred protection and justice outcomes. Key Responsibilities Community Engagement & Programme Implementation * Coordinate and implement community outreach, awareness sessions, and mobilisation activities that promote safe reporting and understanding of justice processes * Support community legal empowerment initiatives to strengthen awareness of rights, protection mechanisms, and referral pathways * Conduct basic community assessments and gather field‑level insights to inform programme design and advocacy priorities * Ensure all engagement activities are trauma‑informed, survivor‑centred, and culturally sensitive * Build trust and credibility with community members to strengthen confidence in reporting concerns Networking & Stakeholder Coordination * Support relationship‑building with local NGOs, community groups, leaders, survivor networks, and relevant enforcement agencies * Participate in community coalitions and networks to enhance coordination and information sharing * Serve as the operational liaison for partners during trainings, meetings, and field activities * Collaborate closely with programme, legal, and casework teams to ensure consistent messaging and coordinated follow‑up Case Referral & Coordination * Coordinate end‑to‑end case referral processes from community partners, including intake, screening, documentation, and follow‑up * Act as the first point of contact for community‑sourced case information and liaise closely with senior caseworkers for guidance and escalation * Guide community focal points on identifying, documenting, and safely referring potential trafficking‑in‑persons cases * Maintain strict confidentiality, safeguarding standards, and survivor dignity when handling sensitive information * Update and maintain case tracking systems with timely and accurate data entry * Monitor progress of community‑reported cases and coordinate follow‑up actions with relevant internal teams Capacity Building & Training Support * Coordinate logistics, materials, and participant engagement for trainings and community campaigns * Co‑facilitate training sessions where appropriate and provide post‑training follow‑up support * Support survivor‑led initiatives and promote rights‑based and trauma‑informed practices across activities Communication & Representation * Support development of communication materials including presentations, brochures, impact stories, and digital content * Represent the organisation at relevant community forums, workshops, and dialogues when assigned * Support the use of digital tools for community engagement, reporting, and knowledge sharing * Provide timely updates to casework teams to ensure coordinated communication and follow‑through Monitoring, Evaluation & Learning * Collect field‑level data and support monitoring and evaluation activities * Assist in tracking indicators and refining approaches based on data and community feedback * Document learnings, case studies, and success stories for internal and external use * Ensure strict adherence to safeguarding and confidentiality standards in all data collection and reporting Authority & Decision‑Making * Implement assigned community engagement activities within approved work plans * Liaise with community partners and government stakeholders for coordination purposes * Make day‑to‑day logistical and field‑level decisions to support effective programme delivery * Represent the organisation at community‑level engagements as authorised Key Requirements Qualifications & Experience * Bachelor's degree in Social Work, Community Development, Human Rights, or a related discipline * Minimum 3-4 years of experience in community engagement, advocacy, mobilisation, or programme coordination * Experience working with migrant workers or survivors of human trafficking is strongly preferred * Experience supporting trainings, stakeholder coordination, and field‑based programming Technical / Functional Expertise * Strong understanding of community‑based approaches, referral mechanisms, and survivor‑centred practices * Ability to manage sensitive case information, documentation, and tracking systems accurately * Strong digital literacy to support virtual engagement and communication * Fluency in English and Bahasa Malaysia; additional regional languages are an advantage Soft Skills & Leadership Competencies * Strong organisational and coordination skills with attention to detail * Excellent interpersonal and cross‑cultural communication skills * Ability to work independently in remote or decentralised settings * Sound judgement, initiative, and problem‑solving ability * High integrity, humility, and strong alignment with organisational mission and values * Strong commitment to safeguarding, confidentiality, and survivor‑centred practice * Openness to feedback, learning, and continuous improvement

Malaysia
Permanent
Negotiable

Human Resource Manager

Monroe Consulting Group, an Executive Recruitment firm, through its Professional Services division in Malaysia, is partnering with a leading higher education institution to hire a Human Resource Manager. This opportunity supports a prominent university and is focused on delivering comprehensive and effective HR functions aligned with the institution's operational and strategic objectives. Position Overview This role is responsible for providing end‑to‑end Human Resource leadership to support the University's Operational and Strategic Plan. It directly contributes to organisational effectiveness, workforce capability, and compliance by partnering closely with senior management and key stakeholders. Key Responsibilities Support the HR Head to lead HR systems development and implementation, including the creation and execution of HR policies, procedures, and processes, ensuring alignment with the university's strategic goals and regulatory requirements Implement a strategic approach to HR governance to ensure seamless integration of updates, legal compliance, and enhanced organisational effectiveness Spearhead HR operations and initiatives to support the growth and expansion of the university, aligning HR strategies with organisational expansion plans and ensuring effective stakeholder communication Oversee all aspects of compensation and benefits, including the design and implementation of competitive compensation structures, benefits programmes, and compliance with legal and regulatory requirements Lead performance management and succession planning activities, including performance appraisal processes, goal setting, feedback mechanisms, and performance improvement plans Collaborate with department heads to assess current and future talent needs, address skill gaps, and manage succession challenges Oversee HR operational functions including recruitment, employee relations, payroll, compliance, and HR documentation Develop and maintain beneficial relationships with key external partners to support the achievement of HR targets Provide accurate and timely HR advice to support senior management decision‑making Undertake any other responsibilities as delegated by the line manager Key Requirements Qualifications & Experience Minimum 12 years of experience in Human Resources, with at least 5 years in a managerial role Postgraduate degree in a relevant discipline or equivalent professional experience Familiarity with the Higher Education sector Technical / Functional Expertise Strong hands‑on experience handling HR data and advanced use of MS Excel In‑depth understanding of Malaysian Employment Law and the Personal Data Protection Act (PDPA) Experience supporting workforce planning, compensation and benefits, performance management, succession planning, and employee development Ability to develop HR systems, policies, and frameworks aligned with regulatory and institutional requirements Soft Skills & Leadership Competencies High level of maturity, integrity, and discretion in handling confidential matters Excellent analytical, advisory, and report‑writing skills Strong communication skills with excellent command of spoken and written English Ability to influence stakeholders and operate effectively within senior management decision‑making forums Professional, structured, and collaborative leadership style suitable for an academic environment

Malaysia
Permanent
Negotiable

Sales Manager

Monroe Consulting Group, an Executive Recruitment firm, is partnering with an organisation in the Industrial sector to hire a Sales Manager. This opportunity is based in Malaysia, supporting regional growth across key ASEAN markets. Position Overview This role leads sales and business development for Product Verification and Compliance Services across Electrical & Electronic Consumer Products and Industrial and Energy Products. It directly impacts revenue growth, market expansion, and the development of strategic customer partnerships within assigned markets and geographies. Key Responsibilities * Drive ENE and IEP Sales teams in the implementation of sales and business development strategies to achieve budgeted revenue * Responsible for identification, assessment, business solicitation and market opportunities for a diverse range of Testing and Certification services for ENE and IEP related products * Identify and drive strategic partnerships to develop new markets, services and key accounts within assigned markets * Develop, manage and maintain strong account relationships with key accounts * Responsible for developing go‑to‑market sales strategy and tactics to achieve or exceed assigned revenue and profitability targets and grow customer base in assigned scope and geography * Support the management in reviewing, evaluating and developing pricing strategies for various product portfolios to improve profitability, leading the sales team to achieve the business unit's sales budget * Develop winning business proposals to put forth unique value propositions as a premium provider of quality, safety and sustainable solutions to customers * Responsible for delivering a positive customer experience from customer acquisition through after‑sales * Forge long‑term partnerships to deliver results and tangible benefits for business partners and clients * Lead and coach the sales team to expand and penetrate new areas * Collaborate with Technical experts, Operations and Business Line Managers to identify, drive and develop new service capabilities in the ASEAN region Key Requirements Qualifications & Experience * Bachelor's degree in Electrical, Electronics, or Mechatronic Engineering * At least 5 years of experience leading a sales team, with strong direct B2B sales experience in engineering solution selling within the Electrical or Electronics sector * Proven experience and knowledge of the electronic retail market and/or Automotive industry and its global supply chain Technical / Functional Expertise * Strong background in business development and B2B sales * Experience and knowledge in Industrial Components, Automation and Control Systems preferred * Ability to develop go‑to‑market strategies, pricing strategies, and business proposals for Testing and Certification services * Experience selling Product Verification, Compliance, quality, safety, and sustainability solutions Soft Skills & Leadership Competencies * Strong sales, business, and customer development track record with consultative selling capability * Clear and articulate presentation ability with excellent communication skills * Target‑driven personality with a high level of diplomacy to influence management and decision‑makers * Strong ability to navigate challenging situations and manage and align multiple stakeholders

Malaysia
Permanent
Negotiable

Regional Key Account Manager

Monroe Consulting Group, an Executive Recruitment firm, is partnering with an organisation in the Professional Services industry to hire a Regional Key Account Manager, APAC Learning Solutions. This opportunity is based in Kuala Lumpur, Malaysia, supporting strategic client relationships across the APAC region. Position Overview Own and grow selected APAC key accounts through a combination of learning consulting, commercial judgement and disciplined project leadership. Strengthen client retention, regional execution excellence and reduce operational dependency on senior leadership. Key Responsibilities 1. Regional Key Account Management & Growth * Manage selected APAC key accounts as the primary relationship and growth owner. * Build trusted relationships with regional and local stakeholders across HR, L&D, business units, procurement and country teams. * Develop account plans, stakeholder maps, revenue forecasts and growth opportunities for assigned clients. * Identify renewal, cross-sell, upsell and multi-country expansion opportunities. * Conduct regular client check-ins and business reviews to reinforce value, quality and future collaboration. * Protect existing revenue and actively grow account value over time. 2. Learning Consulting & Solution Design * Conduct discovery conversations to understand business priorities, learner needs, organisational context and stakeholder expectations. * Translate client challenges into relevant learning solutions across leadership, management, sales, communication, collaboration, transformation and digital skills. * Work with consultants, facilitators and global content to develop client-relevant proposals and learning journeys. * Adapt solution recommendations for APAC audiences, including regional, multicultural and multi-country learner groups. * Prepare high-quality proposals, program outlines, project scopes, timelines and commercial recommendations. 3. Project Management Leadership * Lead assigned learning projects from opportunity confirmation through delivery and post-program follow-up. * Coordinate across clients, trainers, internal deployment teams, finance, marketing and external partners where required. * Track milestones, deadlines, risks, dependencies, participant data, feedback, invoicing and follow-up actions. * Maintain account and project dashboards to provide visibility on delivery status, revenue, risks and next actions. * Escalate issues early and propose practical solutions before they impact the client relationship. * Ensure the organisation is experienced by clients as responsive, structured and reliable. 4. APAC Stakeholder Management * Manage stakeholders across APAC markets such as Singapore, Malaysia, India, China, Japan, Korea, Indonesia, Thailand and Australia. * Balance regional priorities with local execution realities. * Facilitate alignment between regional L&D teams, local business leaders, country HR teams and trainers. * Handle sensitive client situations with maturity, diplomacy and ownership. * Represent the APAC business professionally in meetings, account reviews, chamber events and partner conversations when required. 5. Commercial Discipline & Internal Collaboration * Maintain accurate CRM updates, account notes, pipeline status and revenue forecasts. * Support pricing, proposal development, contract follow-up and renewal conversations. * Monitor project profitability, delivery cost and account growth opportunities where relevant. * Collaborate closely with sales, deployment, finance, marketing and delivery teams. * Contribute to the growth and professionalisation of the APAC business, especially in Malaysia and regional key accounts. Key Requirements Qualifications & Experience * Minimum 5-8 years of experience in L&D, talent development, learning consulting, training provider account management, professional services or client success. * Experience managing corporate clients or senior stakeholders across multiple markets or business units. * Background supporting regional or multi-country programme rollouts within APAC. Technical / Functional Expertise * Strong exposure to corporate learning, leadership development, sales training, management development or organisational development. * Learning needs analysis, solution consulting and programme design across diverse learner audiences. * Regional project management with responsibility for timelines, risks, governance and delivery quality. * Proposal development, commercial scoping, pricing support and contract follow-up. * CRM usage, account documentation, pipeline tracking, dashboards and revenue forecasting. Soft Skills & Leadership Competencies * Commercial ownership with the ability to protect, retain and grow strategic accounts. * Learning consulting mindset with credibility in L&D conversations. * High level of stakeholder maturity when engaging senior HR, L&D and business leaders. * Strong written and spoken English with confident client-facing communication. * Operational discipline, attention to detail and structured follow-through. * Regional sensitivity and effectiveness across APAC cultures and business practices. * Entrepreneurial, proactive and comfortable operating in a lean regional environment.

Malaysia
Permanent
Negotiable

Program Support Manager

Monroe Consulting Group, an Executive Recruitment firm, is partnering with an organisation in the Professional Services industry to hire a Program Support Manager. This opportunity is based in Kuala Lumpur, Malaysia, with responsibilities supporting nationwide initiatives. Position Overview The role is responsible for ensuring effective, timely, and high-quality delivery of a portfolio of programmes and projects across Malaysia. It plays a critical role in strengthening execution discipline, financial stewardship, and data‑driven decision making to support organisational strategy and impact. Key Responsibilities Provide portfolio level oversight across all Malaysia projects to ensure effective, timely, and coordinated delivery in alignment with approved strategies, workplans, and commitments. Monitor and track project milestones, deliverables, dependencies, and risks across teams, proactively identifying bottlenecks or misalignment and driving timely resolution. Coordinate and sequence cross functional inputs-including programme teams, MERL, Finance, Operations, and regional or global support functions-to support smooth execution across the portfolio. Establish and sustain delivery rhythms such as portfolio reviews, milestone tracking, and prioritisation discussions that reinforce accountability and delivery discipline. Lead the development, consolidation, and monitoring of programme and project budgets across the Malaysia portfolio in close collaboration with Finance and project leads. Track budget performance against workplans and delivery milestones, flagging variances, funding risks, or compliance concerns and supporting timely corrective action. Ensure alignment between delivery plans, timelines, and financial resources, including adherence to internal controls and donor requirements. Provide stewardship over planning, monitoring, evaluation, research, and learning (MERL) functions to ensure delivery performance and outcomes are effectively tracked and used. Strengthen the use of data systems, dashboards, and tools to support delivery oversight, accountability, and learning. Work with MERL and programme teams to ensure data quality, consistency, and accessibility for programme management, reporting, and decision making. Analyse delivery performance, data trends, and lessons learned across the portfolio to generate insight that informs programme adaptation and development. Support senior leadership with evidence‑based input on programme priorities, sequencing, feasibility, and resourcing. Contribute to the development and refinement of programme strategies, proposals, and future initiatives by grounding strategic thinking in delivery realities and learning. Oversee and coordinate consolidated reporting across the Malaysia programme, including internal portfolio updates, progress reporting, and required inputs to external reports. Establish and maintain clear reporting rhythms that support leadership oversight, learning, and accountability. Communicate clearly with internal and external stakeholders regarding progress, risks, and material delivery issues. Key Requirements Qualifications & Experience Bachelor's degree required; Master's degree in international development, social sciences, project or programme management, or a related field preferred. Minimum 7-10 years of progressive experience in programme or portfolio delivery, programme management, MERL, or related roles. Demonstrated experience overseeing multiple projects simultaneously and working across cross functional teams. Experience within non‑profit, international development, or mission‑driven organisations is strongly preferred. Technical / Functional Expertise Programme and portfolio delivery management. Budget development, monitoring, and financial tracking. Monitoring, evaluation, research, and learning (MERL). Data‑informed decision making and reporting systems. Cross functional coordination and risk management. Soft Skills & Leadership Competencies Strong analytical and problem‑solving skills. Excellent organisation, prioritisation, and follow‑through. Ability to influence and coordinate without relying on formal authority. Clear, structured communication with diverse stakeholders. High integrity and strong alignment with organisational mission and values.

Malaysia
Permanent
Negotiable

Accountant

Monroe Consulting Group, an Executive Recruitment firm, is partnering with an organisation within the Industrial sector to hire an Accountant (Senior). This full-time opportunity is based in Subang Jaya. Position Overview This role manages the full spectrum of accounting activities with a strong focus on project accounting, compliance, and reporting. It plays a critical role in ensuring financial accuracy, regulatory adherence, and effective financial support to ongoing operations. Key Responsibilities * Handle full set of accounts (GL, AP, AR) * Prepare monthly management accounts and financial reports * Perform bank reconciliations and ensure accuracy of financial records * Ensure compliance with Malaysian Financial Reporting Standards (MFRS) * Handle taxation matters, including SST submissions and liaising with LHDN * Assist in annual audit process and liaise with external auditors, tax agents, and company secretary * Maintain proper documentation and strengthen internal controls * Identify opportunities for process improvements and system enhancements Key Requirements Qualifications & Experience * Bachelor's Degree in Accounting, Finance, or a related field * Professional qualification (e.g. ACCA, CPA, ICAEW, or equivalent) is an added advantage Technical / Functional Expertise * Strong knowledge of Malaysian Financial Reporting Standards (MFRS) * Solid understanding of SST and Malaysian tax regulations * Experience managing full sets of accounts Soft Skills & Leadership Competencies * High level of integrity, attention to detail, and accountability * Ability to work independently and meet tight deadlines

Subang Jaya
Permanent
Negotiable

Chief Operating Officer

We are partnering with a confidential client to identify a high-impact Chief Operating Officer to lead and scale their operations in the Philippines. The ideal candidate is a seasoned executive with a strong track record in both operations and commercial leadership-capable of driving efficiency, optimizing processes, and contributing directly to revenue growth and market expansion. Key requirements: Extensive experience in operations leadership at a senior level Strong commercial acumen with P&L management experience Proven ability to scale and transform business operations Strategic mindset with hands-on execution Exceptional leadership and stakeholder management skills Industry experience in Real Estate, E-Commerce, Fintech, or Hospitality This is a unique opportunity to join a forward-thinking organization and play a critical role in shaping its growth trajectory.

Philippines
Permanent
Negotiable

Manufacturing Customer Service Manager

The Customer Support Manager is a critical leadership role responsible for managing overall business management operations to ensure seamless alignment between customer requirements and manufacturing capabilities. You will serve as the primary bridge between our clients and internal production teams, driving customer satisfaction through strategic demand planning, Voice of Customer (VOC) management, and proactive capacity problem-solving. Key Responsibilities Strategic Account & Business Management Oversee and manage comprehensive Business Management operations to meet or exceed planned customer order targets. Analyze and understand customer strategic directions, gathering market intelligence on competitors and trends that may impact the business. Utilize customer forecasts to optimize IPI (Integrated Product Intelligence/Introduction) benefits and ensure long-term operational readiness. Customer Relationship & VOC Excellence Build and maintain high-trust relationships with key accounts through regular engagement. Lead the Voice of Customer (VOC) process, ensuring all communications are timely, effective, and professional. Guarantee that all customer inquiries and response times remain within strictly committed service level agreements (SLAs). Coordinate with cross-functional sections to ensure the swift and thorough closure of all customer-reported issues. Production & Capacity Coordination Monitor daily production capacity situations in collaboration with the manufacturing and planning teams. Perform "look-ahead" capacity management to identify and mitigate potential production bottlenecks before they impact delivery. Drive continuous improvement initiatives specifically aimed at resolving capacity constraints and improving throughput. Leadership & People Development Take full accountability for the team's collective output and the quality of their daily activities. Design and implement training programs to elevate the technical and professional skills of the team. Manage robust succession planning to ensure departmental stability and future leadership growth. Required Qualifications & Skills Experience: Proven leadership experience in a customer-facing management role within the electronics manufacturing or high-tech industry. Operational Insight: Strong understanding of manufacturing capacity planning, supply chain dynamics, and demand forecasting. Communication: Exceptional interpersonal skills with the ability to manage complex VOC communications and negotiate with diverse stakeholders. Problem Solving: A proactive mindset geared toward identifying bottlenecks and driving process improvements. Strategic Thinking: Ability to translate customer forecasts and market data into actionable manufacturing and business plans.

Philippines
Permanent
Negotiable

Supply Chain Planning & Operations Lead

About the Role: We are looking for a Supply Chain Planning & Operations Lead to be the operational backbone connecting production, procurement, sales, finance, and, critically, our clients. You will own global logistics end-to-end, but this is not a back-office role: you will be on the phone with clients, coaching them through import requirements and documentation, and personally ensuring they have a smooth experience from order to delivery. Large deals get broken into multiple shipments across countries, carriers, and 3PLs, and you will project-manage every thread to completion. Beyond day-to-day execution, we need someone who treats every obstacle as a process improvement opportunity. When something breaks, you don't just fix it: you find the root cause, design a better workflow, build the SOP, and look for ways to automate checks and balances so the same problem never recurs. The north star for this role is ensuring great customer experience and inventory availability, and the way you get there is through proactive coordination, rigorous follow-through, and a relentless drive to systematize. What You Will Do: Global Logistics, Client Coaching & Import/Export Operations Own the full import/export lifecycle: freight quoting, carrier booking, shipping documentation, and customs clearance monitoring across multiple countries. Act as the primary logistics point of contact for clients - get on the phone, walk them through import requirements, explain what documentation they need, and coach them through the entire customs and clearance process. Email alone is not enough for clients new to this. Proactively follow up with clients on outstanding customs duties, clearance paperwork, and delivery timelines to prevent delays - the biggest bottleneck today is clients being late on their side of the process. Navigate cross-border shipping challenges for battery- and lithium-ion-sensitive products, ensuring compliance with hazardous goods regulations (IATA, IMDG) and on-time delivery. Manage freight forwarder and carrier relationships; negotiate rates, evaluate service levels, and resolve transit exceptions. Project Management & Deal Coordination Project-manage large deals end-to-end: break orders into shipments, track each shipment across carriers, 3PLs, and customs, and ensure nothing falls through the cracks. Coordinate across HubSpot, Asana, Cin7, freight forwarding platforms, and 3PL systems to keep all moving parts visible and on schedule, including any packaging customizations, labelling changes, or split-shipment requirements. Relentlessly close open loops: follow up on outstanding items, flag blockers early, and maintain a clear status view so the team always knows where every shipment stands. Warehouse Operations & SOP Development Develop and maintain standardized SOPs for packaging, labelling, kitting, and distribution that meet destination-country regulatory requirements. Remotely direct warehouse staff on compliant execution; conduct quality audits to ensure 100% shipment accuracy. Translate regulatory and customer requirements into simple, visual work instructions that warehouse teams can follow independently. Process Improvement & Systems Thinking When obstacles arise, dig into the root cause, don't just patch the symptom. Identify workflow breakdowns, design better processes, and codify them into SOPs. Build proactive checks and balances into existing systems (Cin7, HubSpot, Asana) so that errors and missed steps are caught automatically rather than discovered after the fact. Continuously look for automation opportunities: recurring manual tasks, repetitive status checks, and handoff points are all candidates for systematization. Maintain data accuracy across Cin7, WMS, and HubSpot; run periodic reconciliation reviews to keep digital records, physical inventory, and financial accounts aligned. S&OP Planning & Production Decisions Analyze sales forecasts and global multi-warehouse inventory positions to inform production planning and ensure inventory is always on hand to service clients. Collaborate with Sales and Production teams to formulate and issue production orders, balancing demand signals with capacity constraints. Proactively flag supply-demand imbalances and recommend reallocation or replenishment actions. Intercompany Trade & Financial Compliance Maintain intercompany trade flows and transfer pricing documentation across multiple legal entities. Perform logistics cost accounting, payment reconciliation, and inventory valuation reviews to ensure clean, auditable financials. What You Bring: Required 3-5 years of experience in international logistics, supply chain operations, or trade compliance. Strong working knowledge of Incoterms, customs procedures, and cross-border documentation. Demonstrated client-facing communication skills - you are comfortable picking up the phone to coach a client through import requirements and following up until the process is complete. Project management ability: you can take a large, complex deal with multiple shipments, customizations, and stakeholders and keep every thread tracked and moving forward. Proficiency with ERP and project management systems (Cin7, HubSpot, and Asana preferred) and comfort juggling multiple platforms simultaneously. Professional English fluency (written and spoken) as the working language. Availability to work during Asia business hours with flexibility for cross-timezone coordination. Nice to Have Familiarity with battery/lithium-ion product compliance requirements (MSDS, UN38.3, certification markings, dangerous goods shipping). Experience with HubSpot, Asana, and warehouse management systems. Background in managing or coordinating with 3PL warehouses across multiple countries. Exposure to process automation tools or a track record of systematizing manual workflows. Experience in cross-cultural work Who You Are: A proactive client partner. You don't wait for clients to figure out customs requirements on their own. You pick up the phone, walk them through it, and follow up until it's done. You understand that a hands-off approach leads to delays, and delays hurt the customer experience. A root-cause thinker with an automation mindset. When you hit an obstacle, you don't just work around it, you ask why it happened, design a better process, and build checks and balances so it doesn't recur. You see every pain point as a future SOP or automation opportunity. A rigorous project manager. Large deals with multiple shipments, customizations, and handoffs don't overwhelm you. You track every open thread, close loops relentlessly, and keep stakeholders informed without being asked. Detail-obsessed across systems. You reconcile data across Cin7, HubSpot, Asana, and 3PL platforms proactively. Mismatches between records, inventory, and financials don't get past you. A clear cross-cultural communicator. Whether you're coaching a client through import paperwork or writing a warehouse SOP, you translate complexity into clarity that anyone can act on. Management Scope: This role directly manages warehouse operations staff. You will set priorities, assign work, monitor quality, and provide day-to-day guidance to frontline teams - primarily through remote coordination.

Philippines
Permanent
Negotiable

Senior Lead Counselor

Executive Monroe Consulting Group is recruiting on behalf of an education consultancy firm specializing in international academic placement and athletic pathway development for students and student-athletes. This role offers a remote work set-up and follows a day shift schedule (10:00 AM to 7:00 PM). Role Overview: Our client is seeking a Senior Lead Counselor who will work with Client Delivery teams across Asia, overseeing, developing and maintaining positive client relationships. You are expected to be completely hands-on with managing relationships between counselors and clients, extensive discussions and ideations with the management team on product development and positioning of their services. As part of their Client Servicing team, you will ensure that Clients consistently receive high-quality services creating a "Happy Client" experience. Key Job Responsibilities Academic Counseling: Guidance to Parents/Students Building and maintaining relationships with current client families and past client families who have been successful and continue to be supportive. Working 1-on-1 with certain key clients. Understand their strengths, weaknesses, goals and development needs. Resolving client complaints and issues in a timely manner. Academic Counseling: Supporting the Counselors Work closely with counselors to provide support to deepen and broaden client-engagement. Providing guidance on strategizing client engagement for creating abiding relationships. Scheduling and preparing quarterly & monthly reviews to set objectives and identify gaps in client engagement. Building the Brand (industry research) Developing and managing relationships with potential clients, influencers and key stakeholders. Supporting the BD team in Evaluating new opportunities Regular Research to stay up to date with industry trends & information Strategic Focus Providing strategic direction for the counseling business - leading Client/ Project Delivery Teams. Developing and improving the product, and leading training projects as required. Ensure procedural compliance in counseling practices. Employing the appropriate software and technology to create more effective work processes. Required Skills and Educational Qualifications: You should have the passion and the motivation to work in the Higher Education industry. The successful candidate will need to have excellent communication skills, both written and verbal. A minimum of 5 years of direct client service/ account management experience A good Bachelor's degree from a reputed university (international degree would be ideal) Exceptional communication skills - writing, interviewing and research skills. A High-level of empathy and EQ to understand and solve problems creatively. Almost a superhuman attention to detail. Ability to juggle multiple projects while meeting demanding deadlines, producing high quality. work and projecting a positive attitude. Proficient in Microsoft Word and Microsoft PowerPoint and Adobe Acrobat. What you will get from us, in return is: A highly collaborative environment that pushes you to think beyond your boundaries. A diverse workload, keeping you continually stimulated. An open forum for expression of ideas. Diverse opportunities for your entrepreneurial ideas.

Philippines
Permanent
Negotiable

Lead Counselor

Executive Monroe Consulting Group is recruiting on behalf of an education consultancy firm specializing in international academic placement and athletic pathway development for students and student-athletes. This role offers a remote work set-up and follows a day shift schedule (10:00 AM to 7:00 PM). We are seeking an experienced Lead Counselor who can architect, lead, and execute the company's global content engine. This role blends strategic narrative-building, content architecture, performance-driven content creation, and cross-functional leadership. The candidate will shape how students, parents, partners, and global markets understand who we are and what we stand for.. Key Job Responsibilities: Work closely with clients (student athletes & academic clients) and other consultants to provide support for client requirements and priorities. These include - College career planning for clients in collaboration with other consultants, Communication with US university/college admissions, coaches and other professionals. Educating students and parents about colleges, the college admissions process, trends, procedures, and testing; advising and supporting clients and families as they go through the process; help students and families aspire realistically and choose wisely. Advising students and families on curricular choices leading to college admissions for different educational systems, especially aspects unique to them. Ideate, Execute, and course correct the client engagement strategy. Helping students, athletes, not only apply to college but clarify their grander vision. Understand their strengths, weaknesses, goals and development needs. Brainstorm with clients and their families for student profile building. Making informational presentations to parents and other audiences through webinars, discussion forums. Being aware of issues and trends in college admission, higher education, testing, as well as keeping up-to-date about specific colleges and representing the company at relevant conferences and events. Maintaining and disseminating information about standardized tests such as SAT, ACT, and TOEFL. To coordinate with partners / vendors to ensure all dependencies to or from the company are being met. Follow the Client Delivery Process at the company to ensure all communication is updated in the project management tool, in collaboration with the team in the company.. Key Job Qualifications: Bachelor's Degree from a reputed university (Preferably from the US, UK, Canada) You should have the passion and the motivation to work. The successful candidate will need to have excellent communication skills, both written and verbal. A Passion for Sports and education and mentoring young athletes, young students. Strong organizational ability and result-oriented mindset Exceptional communication skills - writing, interviewing and research skills Proficient in Microsoft Word and Microsoft PowerPoint and Adobe Acrobat Almost a superhuman attention to detail Ability to juggle multiple projects while meeting demanding deadlines, producing high quality work and projecting a positive attitude Experience in college admissions or high school college counseling and understanding of admissions for educational systems around the world is a major plus Knowledge of global universities, their academic programs, admission policies, and financial policies and procedures Demonstrates the company's Values - Listen, Ideate, Strategize, Tenacity

Philippines
Permanent
Negotiable

Head of Operations

Executive recruitment company Monroe Consulting Group Philippines is recruiting on behalf of a globally recognized offshore law firm with a strong international presence across key financial and business hubs in North America, Europe, and Asia-Pacific. Position Overview The Head of Operations is responsible for the day-to-day management and ongoing development of the firm's Manila service office. The incumbent shall oversee the planning, implementation, and control of all financial-related activities in the Division to support business objectives. This role combines operational oversight with local leadership responsibility. It ensures that services are delivered consistently and to a high standard, while supporting the continued development of Manila office as a key part of the firm's global operating model. The role works closely with onshore teams and global partnership, maintaining alignment on priorities, service expectations, and resourcing. Key responsibilities include: Operational Management Oversee the day-to-day activities of the Manila office across all core functional teams. Monitor service delivery, including turnaround times, quality, and consistency of output Act as a central point for coordination and escalation of operational matters Ensure appropriate processes, controls, and service standards are in place and followed Support effective workload allocation and capacity planning across all workstreams Support the continued development of the Manila office in line with firm priorities Assist with the transition of additional workstreams into the Philippines as appropriate Contribute to planning around team structure, resourcing, and service scope over time Provide input into improving how work is delivered across the office Lead and support Team Leads and staff across all functions Oversee recruitment, onboarding, and retention of Manila-based employees Manage performance processes, including feedback, development, and progression Identify training needs and support capability development across teams Promote a professional, collaborative, and supportive working environment Office Development and Projects Act as the main point of contact between the Manila office, the Manila leadership team and the jurisdictional teams Maintain effective working relationships with jurisdictional leadership Provide regular updates on service delivery, resourcing, and operational matters Support alignment of expectations across jurisdictions and teams Support or lead operational initiatives, including process improvements and system changes Identify opportunities to improve efficiency, consistency, and quality of output Oversee compliance with Philippine employment and regulatory requirements (e.g. BIR, SSS, PhilHealth, Pag-IBIG, DOLE, Data Privacy Act) Manage local entity obligations, filings, and regulatory requirements Liaise with external advisors (legal, payroll, tax) as needed Oversee office administration, including facilities, vendors, and local support services Key job requirements include: 10+ years' experience in operations, professional services, or shared services environments Proven experience (5 + years) managing teams in a multi-functional or service delivery setting Relevant experience supported by a professional qualification (i.e. CPA, ACCA, CIMA) an asset Experience working with international/multi-jurisdictional stakeholders Strong familiarity with shared services or offshore delivery models is essential Strong organisational and communication skills, with a practical and structured approach Sound understanding of Philippine employment and regulatory requirements is essential Calm, practical, and solutions-focused Advanced problem-solving skills, with the ability to foresee issues and implement effective solutions Able to manage competing priorities in a structured way Comfortable working with senior stakeholders across jurisdictions Focused on consistency, quality, and continuous improvement Approaches leadership in a measured and collaborative way

Philippines
Permanent
Negotiable

Professional Services

Executive Search & Headhunting Recruitment Services for the Professional Services Industry