Recruitment Agency Malaysia

As the global economy picks up pace, organisations are competing more than ever to recruit the talent to fill their growth ambitions. Not only this, but fast-changing job requirements and candidate expectations is making it more difficult to identify and attract the right talent during the recruitment process.

Finding the right person for a role is more than just matching skills on a resume to a job description. Fit with the organisation’s culture, industry knowledge, leadership ability, growth potential, and many other factors will determine success in a role. A robust recruitment plan and process is needed to understand these factors and to deliver the candidates that truly meet the brief.

Monroe Consulting Malaysia is the recruitment partner that will deliver these results for you. We are an award-winning recruitment agency, recognised for being leading recruiter in Malaysia, and for our consistently excellent client and candidate experiences.

Whether you are currently recruiting, looking for recruitment industry insights, or want to discuss your future recruitment needs, Monroe Consulting Malaysia is here to help. Our consultative approach means we seek to develop an in-depth understanding of your recruitment needs, and then deliver a solution that meets your unique challenges and opportunities.

Whether you need to find top talent or a consulting solution for managing your business and resourcing challenges, Monroe Malaysia is here to assist you. Or if you are a professional in search of exciting job opportunities, you can apply here.

Contact Us

Avinesh recruitment consultant

Avinash Kumar Manoharan
Managing Director
Monroe Consulting Malaysia

avinash@monroeconsulting.com.my
+603 2771 0310

Avinash is a trained engineer who developed a passion for recruitment. Under his leadership, Monroe Consulting Malaysia has positioned as one of the top, award-winning recruitment agencies in the region. He is a regular influencer in the business community, discussing on recruitment and talent management consulting on platforms such BFM89.9, LinkedIn and others.

Why Choose Monroe Malaysia as Your Recruitment Agency?

Our highly experienced, specialised recruiters know the Malaysia recruitment market. They are regularly in touch with candidates and decision makers, staying abreast of movements in the market and candidate expectations. At all times you will be assured of our knowledge and expertise throughout our relationship.

When engaging Monroe Malaysia recruitment services, you can be assured of:

Outstanding Sourcing Capability
We specialise in engaging the most effective areas of the job market to fill positions, including passive candidates who are not actively looking for job. We go beyond the usual recruitment advertising methods by develop industry-wide relationships with candidates who help to connect us with the right talent pools.

Exceptional Service
When working with us you will be assigned a dedicated recruitment consultant that specialises in your industry. Your success is our success - we work hard to find the very best candidates that will contribute to the long-term growth of your organisation.

Global Reach and Partnerships
As part of the Empresaria Group, Monroe Malaysia works together with other global recruitment organisations to access the best recruitment technology and skills needed to find the right candidate. Wherever your perfect candidate may be, one of our recruitment consultants will not be far away.

Speed
Many candidates will only be in the market for a short period of time, giving a small window of opportunity to generate and maintain interest in a role. We also know that vacant jobs in an organisation will slow its growth. We therefore work with urgency, without compromising quality, to deliver results, fast.

When engaging Monroe Malaysia, you can be assured that you are partnering with a recruitment agency with the knowledge, experience, and skills to deliver the best recruitment solutions possible.

About Monroe Recruitment Malaysia

Monroe Consulting Malaysia is an award-winning recruitment agency established in 2002.  

Our team is made up of highly skilled and experienced recruitment consultants with established track records of delivering the right candidates, on time. Monroe Consulting Malaysia is supported by our sister offices throughout Asia, as well as the Empresaria Group which comprises of over 15 staffing brands. This gives us access to a global network of recruitment resources, 24 hours a day, all around the globe.

Our extensive recruitment expertise and global reach means we leave nothing to chance when developing recruitment strategies and plans for your organisation and sourcing the best candidates.

Monroe Recruitment Awards

Our proven track record and industry recognition ranks us among the top recruitment agencies in Malaysia and Asia-Pacific.

  • 2024 Human Resources Vendor Awards, Best Executive Search Firm

  • 2024 Human Resources Vendor Awards, Best Mid-Management Recruitment Firm

  • 2024 Human Resources Vendor Awards, Best Provider of Recruitment Process Outsourcing Services

  • 2019 Human Resources Asia Awards Malaysia, Recruitment Agency of the Year (Silver)

  • 2018 Human Resources Asia Awards Malaysia, Best Candidate Experience by a Recruitment Solution Provider (Gold)

  • 2018 Human Resources Asia Awards Malaysia, Best Newcomer (Silver)

  • 2018 Human Resources Asia Awards Malaysia, Best Client Experience by a Recruitment Solution Provider (Silver)

  • 2018 Human Resources Asia Awards Malaysia, Recruitment Agency of the Year (Silver)

  • 2017 Human Resources Asia Awards - Best Newcomer Malaysia (Gold)

  • 2017 Human Resources Asia Awards - Best Candidate Experience Malaysia (Bronze)

Malaysia Recruitment Testimonials

  • ​It was a real pleasure to work with Monroe Consulting Group Malaysia. We worked with Monroe Consulting Group Malaysia on selecting a profile for a relevant position in our company. We are ver satisfied with the level of support that we received from Monroe. The Executive Recruitment Consultant has made communication very easy and managed the process in a very efficient, straightforward and collaborative manager. The support we received from Monroe helped us find the best candidates and make the best decision.

    Sujatha

  • ​It has been a very good experience working with Monroe Malaysia team. The team is very quick and prompt in their responses. They have always been ready to modify search according to our requirements. As we both work in different time zones the comfort was always maintained by the team. The Consultant is energetic and is always on his toes to take on challenging roles and always come up with unique requirements.

    Vineet

  • ​The most important aspect of our recruitment is the understanding of the role. The consultants are very attentive to our explanations of what the role/roles required. Our industry is very niche and we also understand some of the difficulties involved in our recruitment process; and can be quite challenging for them. Despite of these challenges, they have delivered according to our expectations. Communication is excellent.

    May

  • ​I've had dealings with a fair few recruitment agencies in the past, but Monroe Consulting Group Malaysia is the next level! The consultants have deep knowledge of the industrial sector and works with a wide network of well-qualified individuals across a range of job disciplines. What I value the most is that they always listens but is never afraid to push back when they feel that someone is the right fit for our business. Having a partnership with Monroe Consulting Group Malaysia has significantly improved our time-to-hire on several key roles over the past one year.

    Calvin

  • ​Working with Monroe Consulting Group Malaysia was a true pleasure. We collaborated with Monroe Consulting Group Malaysia to select a profile for a relevant position within our organization. We are very pleased with the level of assistance provided by Monroe. The Executive Recruitment Consultant ensured that communication was clear and that the process was managed in an efficient, straightforward, and collaborative manner. Monroe's assistance enabled us to find the best candidates and make the best decision.

    Intan

Job Search

HR and Admin Manager

Executive recruitment company Monroe Consulting Group's Technology Division is partnering with a leading cybersecurity company that specializes in advanced threat detection and data security solutions. Our distinguished client is currently seeking for a highly skilled experienced and people-centric HR & Admin Manager to lead our HR strategies, with a strong emphasis on employee engagement, culture-building, and organisational development. You will work closely with the management team to attract, retain, and develop talent, while shaping a positive, high-performance, and supportive work environment as we scale internationally. In this role, you will lead the HR function and manage a small HR team consisting of yourself and an HR Executive. Responsibilities 1. HR Strategy Lead the design and execution of HR strategies, policies, and long-term people plans, with a strong focus on employee engagement, culture, and organisational health. Develop and implement HR programs to enhance employee engagement, retention, and productivity. Act as a culture ambassador, ensuring a consistent, values-driven employee experience across Singapore and Malaysia. 2. Talent Acquisition & Workforce Planning Oversee end-to-end recruitment, including job postings, resume screening, interviews, and offer management. Strengthen employer branding to attract high-quality regional talent. Partner with management and team leads to identify hiring needs and support workforce planning as the company grows. 3. Performance Management & Employee Development Manage an effective onboarding experience that sets new employees up for long-term success. Administer performance management processes to ensure fair evaluations, clear feedback, and growth opportunities-identifying and developing strong performers while managing underperformance. Develop and oversee training and development programs, including skills mapping and capability-building initiatives. 4. HR Operations & Employee Relations Oversee HR operations such as payroll and HRIS records. Manage compensation, benefits, and HR policies to ensure competitiveness and compliance with local regulations. Handle employee relations matters with professionalism, confidentiality, and empathy. Provide guidance to managers on HR policies, conflict resolution, and people-management best practices. 5. Office Administration & Support Oversee office administration functions to ensure efficient, productive, and well-managed office environments. Supervise administrative staff and external vendors where relevant Requirements Bachelor's degree in Human Resource Management, Business Administration, or a related field. At least 10 years of experience in HR operations or HR management. Proven experience in developing HR strategies and advising management, especially in the areas of employee engagement, culture, and organisational development. Strong knowledge of Singapore and/or Malaysia employment regulations. Passionate about employee engagement and committed to building a positive, high-performing workplace. Strong problem-solving skills, with the ability to work independently in a fast-paced and dynamic environment. Must be a Malaysian citizen or hold Malaysia PR / Residence Pass.

  • Malaysia
  • Permanent
  • Negotiable

Payment Operations Team lead

Executive recruitment company Monroe Consulting Group's Financial Services (BSFI) division is recruiting on behalf of a leading fintech organization. We are seeking an experienced Payment Operations Manager to lead and develop our Payment Operations team while ensuring the highest standards of accuracy, compliance, and operational efficiency in payment processing. Job Responsibilities: Team Leadership & Development - Lead, coach, and develop the Payment Operations team to align with business objectives and deliver high-quality outcomes. Conduct ongoing training to keep the team informed about evolving industry standards and regulatory updates. Provide regular coaching and constructive feedback to support team members' growth and skill development. Payment Processing Management - Manage day-to-day payment processing to ensure transactions are accurate, timely, and fully compliant with applicable regulations. Handle complex payment issues and escalations, ensuring swift resolution and maintaining excellent service standards. Process Optimization - Identify opportunities to streamline workflows, enhance system functionality, and reduce transactional errors. Cross-Functional Collaboration - Partner with IT, Finance, and cross-functional teams to support the integration and rollout of new or upgraded payment solutions. Performance Monitoring & Reporting - Monitor and analyze team KPIs, using data insights to drive performance improvements. Compile and deliver comprehensive performance reports to senior leadership, outlining progress, key metrics, and areas for enhancement. Key Requirements: Over 5 years of experience in payment/fintech operations - With experience in a leadership role. Strong knowledge of payment processing systems - Process improvements and optimisation. Exceptional analytical and problem-solving skills - With a keen attention to detail. Proficient in using Microsoft Office - And familiarity with data analysis tools.

  • Malaysia
  • Permanent
  • Negotiable

CFO

Chief Financial Officer (CFO) Monroe Consulting Group Malaysia is partnering with a leading global oilfield tools and materials manufacturer to recruit a Chief Financial Officer (CFO) for its phosphate business. The company operates multiple business units worldwide, and the CFO will oversee financial strategy, governance, and performance for this division. Job summary: As Chief Financial Officer he will need to direct and oversee the financial activities of the corporation, direct the preparation of current financial reports and summaries and create forecasts predicting future growth. Key job responsibilities include: Financial Strategy and Planning: Develop and execute financial strategies aligned with the company's objectives and market conditions. Lead financial planning processes, including budgeting, forecasting, and scenario analysis, considering factors such as commodity price fluctuations and geopolitical risks. Financial Reporting and Compliance: Ensure accurate and timely financial reporting in compliance with regulatory standards (e.g., SEC regulations for publicly traded companies). Oversee financial accounting, internal controls, and audit processes to maintain transparency and integrity in financial reporting. Capital Management and Investment Analysis: Manage the company's capital structure and investment decisions, including capital budgeting, project evaluation, and risk assessment for exploration, production, and development activities. Assess the economic viability of oil and gas projects, considering factors such as reserves estimation, production costs, and market demand. Risk Management and Hedging Strategies: Identify and mitigate financial risks inherent in the oil and gas industry, such as commodity price volatility, currency exchange rate fluctuations, and geopolitical instability. Develop hedging strategies to manage exposure to price risk and protect revenue streams. Treasury and Cash Management: Oversee treasury functions, including cash flow forecasting, liquidity management, debt financing, and working capital optimization. Manage relationships with banks, financial institutions, and investors to ensure access to capital and efficient cash management. Compliance and Governance: Ensuring compliance with financial regulations, accounting standards, and internal policies. Providing guidance on corporate governance matters and fostering a culture of ethical conduct and transparency Key job requirements include: Bachelor's degree in Finance, Accounting, or a related field. CPA, ACCA, ICAEW, or equivalent certification preferred. A minimum of 12 years of experience in finance and accounting. Experience with listed companies, MNCs, or Big 4 accounting firms will be an advantage. Excellent leadership skills, with steadfast resolve and personal integrity. Exceptional verbal, written, and visual communication skills. In-depth knowledge of accounting and tax technicalities, with up-to-date understanding of current accounting standards and tax regulations. Proficient in Microsoft Office Suite (Excel, Word, PowerPoint). Strong analytical skill and the ability to thrive in a fast-paced environment and work independently under tight deadlines. A dedicated team player with excellent communication and interpersonal skills.

  • Malaysia
  • Permanent
  • Negotiable

Assistant Operations Manager (4PL)

Executive recruitment company Monroe Consulting Group Malaysia's Logistic Division is partnering with an international 4PL logistics and supply chains company to hire an Assistant Operations Manager. Based in one of the regional Control Towers and reporting to the Control Tower Operations Manager, this role leads a team of Operations Coordinators in their daily operations within the control tower to ensure on time delivery and timely follow ups with suppliers and other stakeholders. This includes management of shipment booking, event (milestone) management, as well as timely resolution of issues escalated by the team. This role ensures operational services are executed in an effective and efficient manner across several transport service providers and different modes of transport, while maintaining a high level of quality and meeting performance and cost targets. Customer Operations Management: Day-to-Day management of the THE COMPANY'S Control Tower operations team to ensure compliance with established work standards (SOPs and Work Instructions), with the aim to achieve delivery of high-quality Lead Logistics services to THE COMPANY'S customers Responsible for the fulfilment of agreed internal and customer quality metrics and KPIs (for example OTIF); in case of non-performance, support investigation process and align corrective actions with other involved THE COMPANY'S functions, such as Contract Management, BPE (Business Process Excellence) etc. Guide and oversee the operational teams on issue resolution and act as escalation point for unresolved operational problems with the customer Establish and manage a solid relationship with operational counterparts on customer side, manage regular exchanges with the customer on an operational management level Operational Excellence and Control Tower Governance Responsible for Document Management within the respective Control Tower scope: ensure that all applicable documentation (SOP, Guidelines, Work Instructions etc.) are kept up to date and all Control Tower resources are trained accordingly Ensure that all applicable company and quality policies are adhered to by all Control Tower staff Identify continuous improvement opportunities and discuss suggestions with Operations Management Contribute to the design and implementation of improvements to processes or policies in collaboration with other CLL functions within the Control Tower or region Customer Reporting, Vendor Management & KPI Deliver input for preparation of monthly and quarterly business review with customer, taking an active role during periodical review meetings with customers Monitor Customer & Operational KPIs Attend customer meetings on operational topics where required, provide input as required Act as back up for Operations Manager in case of absences Monitor and analyze compliance and performance of carriers and suppliers with the use of dashboards and reports, ensuring follow up with respective supply chain stakeholders Team and People Management: Disciplinary and functional management of an operational team dedicated to one THE COMPANY'S customer, ensuring adherence of all team members to company values and policies Actively manage team performance through monitoring of internal team KPIs, tracking team productivity Identify resource needs and support Operations Manager and HR teams in recruiting and onboarding process for new hires Schedule and manage team workload, overtime and vacation planning to ensure business continuity and prevent disruption to operations Provide input to Operations Manager in performance evaluation and professional development of team members, including training / development plans and succession planning Others Support Operations Manager in data collection & analysis as requested by internal or external stakeholders Support Operations Manager in ensuring quality metrics are achieved including on time performance, data accuracy, invoicing timeliness and accuracy Support implementation of internal and external optimization and improvement projects Job Requirements: Technical and Skills Minimum of 5 years' experience in Freight Forwarding (Air, Ocean) Proven track record in a similar role, including team leadership in an international customer service environment. Minimum of 3 years of 4PL or freight forwarding experience. Minimum of 3 years of customer service experience Experience within a 4PL / Control Tower Structure is a plus. Specialist Knowledge & Skills Strong IT skills and working knowledge of Microsoft Office Ability to prioritize work and to assign workload to team members according to resource availability Good knowledge of office products, Excel, PPT, Word, Visio Interpersonal & Communication Skills Openness to work in an international / multi-cultural environment Excellent communication skills with a customer service-oriented mindset high degree of self-motivation Proven ability to lead a team effectively Ability to work under pressure in a fast-paced environment, good time management skills Highly dependable and reliable in ensuring priorities are met effectively Willingness to occasionally support work schedules outside of standard business hours (evenings / weekends).

  • Malaysia
  • Permanent
  • Negotiable

Customer Service Executive (Logistics)

Executive recruitment company, Monroe Consulting Malaysia is partnering with a leading freight forwarding company, providing specialised supply chain solutions worldwide. The company is now looking to hire Customer Service Executives (Control Tower). This role plays a key part in ensuring end-to-end supply chain visibility, operational efficiency, and timely execution of shipments for one of the company's major clients. The role involves daily coordination with customers, carriers, suppliers, and internal teams, while maintaining high service quality and meeting performance and cost targets. Job Responsibilities: Day to Day Operations: Act as the first point of contact for customers, transport providers, suppliers, and other supply chain stakeholders. Handle transport requests, related documentation, and data entry into IT systems. Manage transport bookings with service providers according to schedules and routings. Coordinate spot quotations with service providers when necessary. Liaise with shipment origin and destination stakeholders for timely collection and delivery, including pre alert communications. Supply Chain Visibility & Event Management: Monitor and track shipment execution, ensuring all milestones are updated accurately and on time. Follow up on missing events and investigate data inconsistencies. Ensure all supply chain stakeholders adhere to agreed service levels. Customer Service & Incident Management: Handle customer requests, supply chain incidents, and disruptions in line with agreed service levels. Log incidents, conduct root cause analysis, assign corrective actions, and follow up. Support financial claim processes for lost or damaged shipments. Provide timely updates to team leads and relevant stakeholders, proposing alternative solutions when deviations occur. Performance Improvement & Reporting: Monitor transport provider service quality and provide feedback to management teams. Support preparation of operational reports, KPI tracking, and review meetings. Suggest areas for improvement in processes, policies, or operational practices. Support internal projects and other tasks as assigned by management Job Requirements: Minimum 2 years' experience in transport management, freight forwarding, or supply chain operations. Operational experience in a Control Tower or 4PL environment is preferred. Knowledge of Aerospace operations, including AOG and oversize cargo, is an advantage. Strong understanding of logistics processes, transport operations, and supply chain visibility. Proficient in MS Office (Excel, Word, PowerPoint); experience with freight forwarding IT systems desirable. Excellent communication skills in English; additional languages a plus. Hands-on, proactive, and capable of working under pressure. Willingness to work rotational 24/7 shifts.

  • Malaysia
  • Permanent
  • Negotiable

4PL Team Lead

Executive recruitment company, Monroe Consulting Malaysia is partnering with a leading global freight forwarding company, providing end-to-end supply chain solutions worldwide. The company is now looking to hire a Team Lead (Control Tower Operations). This role plays a critical part in ensuring operational excellence, end-to-end supply chain visibility, and timely delivery of shipments across multiple transport modes, while leading and coaching a team of Operations Coordinators to meet performance, cost, and quality targets. Job Responsibilities: Lead, coach, and support a team of Operations Coordinators to ensure smooth daily operations and issue resolution. Act as the first escalation point for operational issues and guide the team in problem-solving. Oversee shipment bookings, transport planning, and coordination with suppliers, carriers, and internal stakeholders. Monitor service provider performance and compliance and identify continuous improvement opportunities. Manage shift schedules, workload, overtime, and leave planning to ensure business continuity. Maintain proactive communication with customers and supply chain stakeholders; handle escalated incidents and deviations. Support supplier onboarding and ensure compliance with operational SOPs. Assist in KPI tracking, reporting, and preparation of operational reviews. Job Requirements: Minimum 4 years of experience in transport management or freight forwarding Proven experience in a similar operational role, ideally in a 4PL or Control Tower environment. Exposure to AOG/non-AOG shipments. Strong understanding of logistics processes, transport operations, and supply chain visibility. Proficient in MS Office (Excel, PowerPoint, Word; Visio is a plus). Excellent communication skills in English; additional languages a plus. Hands-on, proactive, and able to work under pressure. Willingness to work rotational 24/7 shifts.

  • Malaysia
  • Permanent
  • Negotiable

Contact Us

Don't let the perfect candidate slip through your fingers - contact Monroe Consulting Malaysia today. Let us be your trusted partner in building a team that will drive your success.​

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Malaysia Recruitment Market Update

The retail industry is expected to grow 6.3% in 2022, according to a research published by Retail Group Malaysia. This represents a marked rise compared to the contractions experienced in 2020 and 2021 when sales fell by 16.3% and 2.3% respectively. All retail sub-sectors, apart from supermarkets and specialty retail stores, are expected to grow in 2022 and beyond. In terms of in-demand skills, companies are increasingly hiring marketing, e-commerce, retail, sales as well as HR specialists.

Having started the rollout of its long awaited 5G network, Malaysia’s tech and digital infrastructure is undergoing a significant period of change. It is therefore not surprising to discover that companies are on the hunt for a variety of tech skills and expert knowledge. There has been a surge in the demand for developers in Malaysia, with organisations looking for .NET, Angular, Vue.js, Agile and Scrum experience. Big data and data analytics knowledge are also high on the list of desirables, particularly for companies in the healthcare, consumer, and engineering industries.

​The approval of digital banking licences to five applicants by the Ministry of Finance is great news for the Fintech sector and for those with AI and machine learning experience. Other desired skills include project management, creative design, user experience as well as blockchain and cybersecurity knowledge (especially for e-payment platforms).

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Recruitment Market Reports

We are on the pulse of the latest trends in Recruitment. Download our reports to learn more about our market insights in Malaysia.