Supply Chain Executive Search | Monroe Consulting Group

Executive Search & Headhunting Recruitment Services for the Supply Chain Industry

Monroe Consulting Group’s executive search services provide specialise recruitment expertise to help our clients secure the best talents within the Supply Chain Industry. Monroe’s team of experts is well placed to support multinational and national companies within the Supply Chain industry to identify the best available candidates. Monroe Consulting Group’s Supply Chain head-hunters works across various roles within the supply chain sector such as manufacturing, procurement, logistics, retail and many more.

The ability of our head-hunters to source passive candidates is what has set us apart from other recruitment agency services. Monroe’s specialised executive search team thrive upon the partnerships it has cultivated with some of the world’s most recognised and respected brand names within the Supply Chain sector.

Our expert recruitment head-hunters are well-entrenched across the Supply Chain industry, enabling consultants to provide both our clients and candidates with a wealth of experience, intimate industry knowledge and the networks required for placing high-profile talent into key positions. Providing end-to-end recruitment agency services of an exceptional standard for management to senior-level executives within the Supply Chain sector.

Browse our current job opening or contact our consultants to learn more about finding the next opportunity for you.

Searching for talent in the Supply Chain industry? Reach out to us to source the most qualified talent in the market.

Latest roles.

Sales Capability Development Lead

Executive Recruitment Firm Monroe Consulting is currently recruiting on behalf of an established GLC with strong presence within the consumer, logistics and technology sector. Our distinguished client is currently hiring for a Capability Lead, Sales and Service Quality. The winning candidate will work closely and collaborate with business functions to ensure learning and development requirements are identified, agreed upon, and developed to the highest standard, in alignment with group values. Responsibilities Own It: Identify, define, assess, and monitor capability and competency requirements for functional teams in Sales. Create and curate learning curriculums and roadmaps for sales, retail, and customer service which deliver measurable learning experiences that build skills, drive performance, and increase engagement. Assess learning and development needs of individuals and teams. Plan, schedule, and deliver training workshops, both online and in-person. Provide sales coaching and mentoring, at individual and functional team levels, to improve performance gaps and reinforce best practices, focusing on sales techniques, product knowledge, and customer engagement strategies. Accompany sales personnel on client visits to observe real-time interactions, identify areas for improvement in sales techniques, product presentation, and objection handling, and subsequently tailor individualized coaching and development plans. Assess quality of training delivery of trainers in the Divisions and govern alignment to Group values and principles. Build Trust: Work closely with the Division's leadership team and provide guidance on functional capability and competency requirements. Consistently engage with employees across levels to develop functional skills and knowledge. Serve as the main resource for employees and managers regarding functional learning and development matters for the division. One Team: Work collaboratively with other stakeholders within and outside the Division to maintain high-quality training delivery. Engage and work with Head of People Development & Culture for alignment to group learning strategies and objectives. Collaborate closely with Group Centre of Development to facilitate Human Resource Development Corporation (HRD Corp) requirements in training design and delivery. Move Fast: Enjoy working in a fast-moving transformation journey. Quick to adapt, have a sense of urgency, and act quickly based on business needs. Delight Customers: Deliver high-value service in solution, facilitation, and delivery of functional Learning and Development to the business. Maintain relationships and network with external professional advisors, consultants, and industry peers. Gain market's latest best practices, insights, trends, and benchmarks. Drive Innovation: Promote a culture of continuous learning and innovation within the team. Perform training evaluation, data analysis, and present functional learning and development reports to management. Design blended learning solutions and interventions using a variety of learning tools to deliver training workshops, demonstrations, presentations, job-specific toolkits, and learning modules. Job Requirements: Minimum 10 - 15 years of Learning and Development experience with strategic orientation, preferably within a sales and customer service environment. Able to contribute to translating business objectives into learning and development initiatives. Able to demonstrate practical application of organizational learning and development tools and concepts. Strong facilitation and presentation skills with the ability to design and deliver training. Knowledge of the latest trends and methodologies in adult learning principles. Significant experience managing engagements with multiple stakeholders. Ability to communicate effectively with all levels of employees, both written and verbal. Demonstrate accuracy, attention to detail, and be able to manage project timelines and/or deadlines.

Kuala Lumpur
Permanent
Negotiable

Process Excellence Specialist (Logistics)

Executive recruitment company Monroe Consulting Group Malaysia is recruiting on behalf of a global leading player in the logistics and supply chain industry. Our distinguished client is looking for an experienced Process Excellence Specialist to drive process efficiency and lead optimization and transformation initiatives within the 4PL Control Tower. Job Responsibilities: Process Optimization Monitor and evaluate operational process effectiveness. Identify and document process deviations from internal standards or customer SOPs. Promote standardization by capturing and rolling out best practices across Control Towers. Implement corrective actions in coordination with Ops, Contract Management, and Quality teams. Oversee the Change Management process for all internal and customer-related changes. Align with leadership to ensure consistency across Control Tower locations and customer setups. Continuous Improvement Identify and drive process and system improvements using Lean tools (e.g., Kaizen, 5 Whys). Recommend automation or outsourcing solutions to enhance efficiency. Lead implementation of improvement initiatives, monitor budgets, ROI, and sustainability. Foster a culture of continuous improvement across regional operations and all staff levels. Governance & Documentation Ensure SOPs, work instructions, and process flows comply with internal standards and industry regulations. Manage regular reviews and updates of process documentation to support training and compliance. Performance Analytics & Operational Excellence Guide teams in tracking, analyzing, and resolving operational incidents and non-conformities. Support root cause analysis and drive preventive actions. Assist in preparing operational insights for customer review meetings. Lead improvement planning for recurring process issues in collaboration with internal teams, customers, and suppliers. Cross-Functional Collaboration Work closely with internal stakeholders including Ops, Quality, Customer Service, and Tech for seamless process execution. Occasional customer interaction to support performance reviews or service enhancements. Additional tasks Coordinate with subsidiaries and global best practice teams. Uphold the company's Neutrality and Quality policies. Support or lead CSR initiatives. Fulfill ad-hoc tasks assigned by management. Requirements: Bachelor's Degree/Master's in Industrial Engineering, Logistics, Supply Chain, or equivalent. Lean Six Sigma Green Belt or higher certification preferred. 5+ years in process improvement, business transformation, or operational excellence in logistics/4PL/3PL. Solid background in control tower models, process improvements, and change management. Proficient in project tools such as Visio, data analytics (Excel, Power BI, Tableau) and other methodologies (Agile, PMP). Experience with global, multi-client logistics setups. Fluent in English & Bahasa Malaysia.

Selangor
Permanent
Negotiable

Control Tower Senior Manager

Monroe Consulting Group Malaysia, an executive recruitment firm is partnering with an international 4PL logistics and supply chains company to hire a Control Tower Senior Manager. This role is responsible for managing and structuring the 4PL Hub and its Operational Team to deliver to multiple major accounts, multiple customers, visibility, proactivity, reactivity, optimizations and a high level of satisfaction. This opportunity is based in Subang Jaya, Selangor. Team Management Provide support to the team during escalations, clarify uncertainties, guide appropriate behavior and attitude, manage absenteeism and delays, plan for holiday scenarios, and ensure team alignment with customer instructions. Organize coverage during absences or peak periods. Handle all escalation cases and deviations (refer to Escalation section). Keep the holiday schedule current on the shared platform. Operational Excellence Promote a culture of continuous improvement through weekly team meetings. Monitor the daily dashboard to ensure smooth operations. Ensure team members fulfill their roles and responsibilities according to customer requirements and company's job profile definitions. Promote cross-training and team versatility; implement corrective actions when needed to address skill gaps or performance issues. Operations Make sure all team members are familiar with and follow the defined business processes for both Front and Back Office operations. Oversee and control all operational activities including planning, scheduling, and monitoring. Guarantee the delivery of contractual service levels in alignment with KPIs. This includes receiving customer requests, ensuring fulfilment according to the contract, and tracking business requirements using monitoring tools and KPI metrics. Keep the operational risk analysis up to date, revising it whenever new risks or opportunities arise. Address deviations through the established quality process. Use incidents such as complaints, non-conformities, and claims to support continuous improvement. Quality Ensure operations comply with the contractual Quality Plan, particularly in managing complaints and claims. Keep the risk management process active and current by updating it when new significant risks are detected. Ensure all business processes are properly documented and regularly updated. Operational Excellence / Continuous Improvement Develop and implement efficient office procedures to enhance productivity (e.g., Morning Briefings). Continuously assess and improve processes in collaboration with the Supply Chain Engineer Identify and pursue opportunities to create value within order management and shipping workflows. Manage multiple tasks with accuracy and ensure deadlines are met. Set practical short- and long-term objectives and track progress toward achieving them. Customer Communication Prepare for customer meetings in collaboration with team members. Depending on the plant, reviews may occur weekly or bi-monthly. Address all active topics, including IT issues, operational matters, and special requests. Keep the action list updated. Ensure timely receipt of IT feedback. Distribute meeting minutes promptly after each session. Daily 4PL Incoterm Location File Review Perform daily crosschecks between Incoterm locations and actual arrival location names. Identify discrepancies and contact the 3PL provider to resolve any anomalies. Customer Escalations & Special Requests Analyze and respond to customer escalations, providing root cause analysis and corrective action proposals. Manage off-scope customer requests (e.g., extending free time at destination, requesting alternative options with rates). Management Reporting Respond to all management inquiries. Provide regular reports on 3PL provider performance, service quality, financials, and hub productivity. Logistics Service Provider (LSP) Performance Management In collaboration with the Steering or 3PL Manager: Assist in evaluating and improving LSP performance. Lead meetings with LSPs to ensure service level agreements are met, address urgent issues, and relay feedback to the Steering team. Develop and track corrective action plans in coordination with Steering. Complaints & Non-Conformities Handling Record complaints and non-conformities in the appropriate tool. Forward issues to relevant stakeholders (e.g., LSPs, 4PL, customers). Evaluate feedback and challenge 3PLs when root cause or corrective actions are insufficient. Share complaint and N/C analysis with the customer. Close the complaint/N/C based on customer confirmation, indicating whether it was justified or unjustified Job Requirements: Demonstrated success in a comparable role, particularly in leading teams within an international customer service setting. At least 3 years of hands-on experience in transport management or freight forwarding. Minimum of 3 years in customer service, including leading monthly operational review meetings with clients. Fluent in English. Other languages would be an advantage. Experience in people management is an advantage. Prior involvement in a 4PL or Control Tower environment is considered a plus. Strong educational foundation or equivalent professional experience in fields such as international trade, logistics, or supply chain management.