Supply Chain Executive Search | Monroe Consulting Group

Executive Search & Headhunting Recruitment Services for the Supply Chain Industry

Monroe Consulting Group’s executive search services provide specialise recruitment expertise to help our clients secure the best talents within the Supply Chain Industry. Monroe’s team of experts is well placed to support multinational and national companies within the Supply Chain industry to identify the best available candidates. Monroe Consulting Group’s Supply Chain head-hunters works across various roles within the supply chain sector such as manufacturing, procurement, logistics, retail and many more.

The ability of our head-hunters to source passive candidates is what has set us apart from other recruitment agency services. Monroe’s specialised executive search team thrive upon the partnerships it has cultivated with some of the world’s most recognised and respected brand names within the Supply Chain sector.

Our expert recruitment head-hunters are well-entrenched across the Supply Chain industry, enabling consultants to provide both our clients and candidates with a wealth of experience, intimate industry knowledge and the networks required for placing high-profile talent into key positions. Providing end-to-end recruitment agency services of an exceptional standard for management to senior-level executives within the Supply Chain sector.

Browse our current job opening or contact our consultants to learn more about finding the next opportunity for you.

Searching for talent in the Supply Chain industry? Reach out to us to source the most qualified talent in the market.

Latest roles.

Customer Service Executive (Logistics)

Monroe Consulting Group Malaysia, an executive recruitment firm is partnering with an international 4PL logistics and supply chains company to hire a Customer Service Executive. This role is responsible in delivering visibility, optimization and high level of satisfaction to the company's major accounts. This opportunity is based in Subang Jaya, Selangor. Job Responsibilities: Monitor the OperationalWorkflow to Ensure a Full Supply Chain Visibility to the Customer Follow up invalid entries received from the customer or authorized partners (vendors, customers, subcontractors….) Monitor shipments on regular basis (3PL shipment confirmation, milestones completion etc.) Alert the customer team pro-actively in case of deviation and propose backup solutions Integrate manually, in dedicated IT solution, the Transport Request, if necessary Arrange alternative in case preferred carrier is unavailable Take corrective actions in case of missing pre-alerts Receive and control customer bookings according to the processes in place Check optimizations from optimizer if applicable, propose consolidation options. Report on data quality Provide clarifications and/or missing information Communicate & confirm arrangement to origin Deliver Customer Satisfaction Manage and supports order management to ensure the best possible service level Meets deadlines and ensures completion of customer service tasks within the expected time frames Ensure a consistent and pro-active communication flow with the customer Act as a strong interface to resolve customer problems, manage troubleshooting and issue resolution Prioritizes, resolves and/or escalates issues to secure the customer's interest Represent Prism internally and externally Use the tools and communication to react to customer requests Act as single point of contact for the customer Identify and record savings (benefits tracking) delivered to the customers. Provide his/her expertise in transportation management Use of the technologies to be more efficient and work with the CBS Contribute to improve Partners and Vendor performance Monitor the 3PLs service quality and give feedback to the Operation of Contract manager Monitor the good deployment and efficiency of new operational practices with the 3PLs Contribute to formalize the SOP Provide 1st level of support to the 3PL (operational inquiries, data matters etc.) Set up and Monitor corrective action plans in agreement with the 4PL HUB manager Manage operational quality Receive non-conformities and complaints and log these in a database Conduct root cause analysis on logged issues Categorized all non-conformities & complaints using standardized issue codes and reason codes Capture claims through non-conformities & complaints management process Assess of potential claims and recommendation to the customer Assign corrective actions to relevant parties and follow up Escalate claim to concerned party Conduct 8D analyses for complex claims In case of financial damages follow up with 3PL and insurance until financial settlement Operate spot quotations Define requirements Get spot quotation from the 3PL's panel Select provider Maintain spot quotation database / matrix Job Requirements: o Experience in transport management / freight forwarding (air operations) o Proven track record in a similar role, ideally in a Control Tower of 4PL environment o Knowledge in freight forwarding, AOG and oversize cargo will be an advantage o Excellent command of written and spoken English o Must be willing to work on a 24/7 rotational shift o Customer centric mindset o Excellent communication o Team player o Solution finder o Rigorous o Excellent interpersonal skills o Thoroughness o Organized o Responsive o Excellent in written and verbal English

Malaysia
Temporary & Contract
Negotiable

National Key Account Manager (Freight)

Monroe Consulting Group Malaysia, an executive recruitment firm is partnering with an international leading freight forwarding company to hire a National Key Account Manager. This role will continually look for opportunities to improve the day-to-day execution of the service the company delivers to their accounts on a global basis, as well as identify business development opportunities that will increase annual GP contribution. This opportunity is based in Penang. Job Responsibilities: The two key duties of a National Account Manager are business retention and development of existing and new accounts, and both include tactical and strategic responsibilities. Tactical Responsibilities Tactical retention responsibilities for assigned accounts include: Lead and manage the implementation of any new services in collaboration with the appropriate operational stay at all origins/destinations Create, distribute, and maintain Standard Operational Procedures (SOPs) in collaboration with Sales, Operations, and Finance Penetrate organizational structure and develop relationship beyond main points of contact for Global & MNC accounts defined by JAS. To achieve the assigned targets accounts and GP level set by the company Ensure each branch servicing the account understands the SOPs and executes accordingly Maintain rates and assess yields on a monthly basis Monitor account for timely payments and assist with collections on past due invoices Set up internal reports to monitor our performance in meeting critical milestones Immediately communicate any issues or exceptions to Operations Enter all meeting notes, action items, complaints, compliments into CRM and distribute to appropriate people in global network Assign a corrective action to every issue/complaint and follow-up on effectiveness of corrective action to ensure client satisfaction with the resolution Manage and lead business reviews; establish a quarterly review cycle, at a minimum Engage Sales and Operations to participate in client meetings, presentations, and business reviews When necessary, travel within region to visit accounts/account sites and branches to review procedures and maintain customer information/satisfaction Update status of progress on business opportunities Continuously focus on penetrating other areas of the business for additional support and to uncover additional business opportunities Ensure all company policies and regulatory requirements are adhered to Strategic Responsibilities Understand accounts' business strategy, objectives and risks/constraints; continually focus efforts on providing solutions to achieving objectives and mitigating risks/constraints Continuously pursue and implement more efficiency and cost reduction measures Provide accounts with market updates (trade agreements, strikes, new capacity being introduced, etc.) and educational support Identify new & existing growth opportunities (GAM & MNC accounts) and develop a strategy to secure opportunities with the appropriate internal resources Create a business development plan with short- and long-term business objectives, initiatives and quantified value-added contributions. Job Requirements: Minimum five years' experience in the industry, or a related service industry Minimum one-year operational experience in the service(s) the account utilizes Strong computer skills including Microsoft Office suite Good analytical and program management skills; ability to define, develop and document business processes and procedures Strong customer service, problem-solving, and interpersonal skills Internal/external sales skills Excellent organizational skills Excellent written and verbal skills, including presentation skills Troubleshooting and problem resolution skills Leads by example Sense of urgency Creative Responds easily to changing demands Detail oriented, able to multitask and meet deadline Self-motivated, able to work in a team and independently

Malaysia
Permanent
Negotiable

Business Development Manager (Freight)

Monroe Consulting Group Malaysia, an executive recruitment firm is partnering with an international leading freight forwarding company to hire a Business Development Manager. This role is responsible for increasing revenue/gross profit and market share while developing ongoing relationship with new and existing customers. Job Responsibilities: Utilize market data and develop sales strategies to increase SILVER/GOLD/PLATINUM/DIAMOND customer base. Maintain a thorough knowledge of products and services offered by the company Travel throughout assigned territory to meet with regular and prospective customers Able to develop and maintain strong business relationships Provide pricing, credit terms and prepare sales contracts for orders obtained Identify opportunities to streamline customer supply chain activities and procedure, incl. identifying cost saving opportunities for the customer whilst maximizing account profitability Undertake formal and informal business reviews with the customer and appropriate Head of Department. Actively engage with Air & Ocean freight management and operational teams, in order to understand general and client specific issues Create Standard Operating Procedures (SOP) for new business generated, and manage the implementation of new business into the operational department Provide activity reports and sales plans through company's CRM platform Utilizing company's CRM platform to enhance sales activity like sending sales lead and quotations. Actively participate in aggressive sales and skills training Adhere to all requirements outlined in the Sales Policy and KPI set To promote company's brand name in the market To align with company's Credit Management Policy and ensure AR collection are met Other duties as may be assigned Achieve the agreed monthly/quarterly/annual growth targets (for key account list) Job Requirements: Diploma / Degree in Sales, Marketing, Business Administration / Logistics or equivalent. 4-6 years of applicable business development / sales experience providing solutions in Ocean & Air Freight Forwarding Ability to understand clients' Freight Forwarding challenges and structure effective solutions Valid Driving License Computer literate (Word, Excel, PowerPoint, CRM) Professional image, polished presentation Strong relationship building and negotiating skills High energy and results-oriented Self-motivated, able to work in a team and independently Possesses excellent communication and interpersonal skills Excellent client / management presentation skills Ability to work under pressure Ability to influence and build relationships at all levels

Malaysia
Permanent
Negotiable

Sales Capability Development Lead

Executive Recruitment Firm Monroe Consulting is currently recruiting on behalf of an established GLC with strong presence within the consumer, logistics and technology sector. Our distinguished client is currently hiring for a Capability Lead, Sales and Service Quality. The winning candidate will work closely and collaborate with business functions to ensure learning and development requirements are identified, agreed upon, and developed to the highest standard, in alignment with group values. Responsibilities Own It: Identify, define, assess, and monitor capability and competency requirements for functional teams in Sales. Create and curate learning curriculums and roadmaps for sales, retail, and customer service which deliver measurable learning experiences that build skills, drive performance, and increase engagement. Assess learning and development needs of individuals and teams. Plan, schedule, and deliver training workshops, both online and in-person. Provide sales coaching and mentoring, at individual and functional team levels, to improve performance gaps and reinforce best practices, focusing on sales techniques, product knowledge, and customer engagement strategies. Accompany sales personnel on client visits to observe real-time interactions, identify areas for improvement in sales techniques, product presentation, and objection handling, and subsequently tailor individualized coaching and development plans. Assess quality of training delivery of trainers in the Divisions and govern alignment to Group values and principles. Build Trust: Work closely with the Division's leadership team and provide guidance on functional capability and competency requirements. Consistently engage with employees across levels to develop functional skills and knowledge. Serve as the main resource for employees and managers regarding functional learning and development matters for the division. One Team: Work collaboratively with other stakeholders within and outside the Division to maintain high-quality training delivery. Engage and work with Head of People Development & Culture for alignment to group learning strategies and objectives. Collaborate closely with Group Centre of Development to facilitate Human Resource Development Corporation (HRD Corp) requirements in training design and delivery. Move Fast: Enjoy working in a fast-moving transformation journey. Quick to adapt, have a sense of urgency, and act quickly based on business needs. Delight Customers: Deliver high-value service in solution, facilitation, and delivery of functional Learning and Development to the business. Maintain relationships and network with external professional advisors, consultants, and industry peers. Gain market's latest best practices, insights, trends, and benchmarks. Drive Innovation: Promote a culture of continuous learning and innovation within the team. Perform training evaluation, data analysis, and present functional learning and development reports to management. Design blended learning solutions and interventions using a variety of learning tools to deliver training workshops, demonstrations, presentations, job-specific toolkits, and learning modules. Job Requirements: Minimum 10 - 15 years of Learning and Development experience with strategic orientation, preferably within a sales and customer service environment. Able to contribute to translating business objectives into learning and development initiatives. Able to demonstrate practical application of organizational learning and development tools and concepts. Strong facilitation and presentation skills with the ability to design and deliver training. Knowledge of the latest trends and methodologies in adult learning principles. Significant experience managing engagements with multiple stakeholders. Ability to communicate effectively with all levels of employees, both written and verbal. Demonstrate accuracy, attention to detail, and be able to manage project timelines and/or deadlines.

Kuala Lumpur
Permanent
Negotiable

Process Excellence Specialist (Logistics)

Executive recruitment company Monroe Consulting Group Malaysia is recruiting on behalf of a global leading player in the logistics and supply chain industry. Our distinguished client is looking for an experienced Process Excellence Specialist to drive process efficiency and lead optimization and transformation initiatives within the 4PL Control Tower. Job Responsibilities: Process Optimization Monitor and evaluate operational process effectiveness. Identify and document process deviations from internal standards or customer SOPs. Promote standardization by capturing and rolling out best practices across Control Towers. Implement corrective actions in coordination with Ops, Contract Management, and Quality teams. Oversee the Change Management process for all internal and customer-related changes. Align with leadership to ensure consistency across Control Tower locations and customer setups. Continuous Improvement Identify and drive process and system improvements using Lean tools (e.g., Kaizen, 5 Whys). Recommend automation or outsourcing solutions to enhance efficiency. Lead implementation of improvement initiatives, monitor budgets, ROI, and sustainability. Foster a culture of continuous improvement across regional operations and all staff levels. Governance & Documentation Ensure SOPs, work instructions, and process flows comply with internal standards and industry regulations. Manage regular reviews and updates of process documentation to support training and compliance. Performance Analytics & Operational Excellence Guide teams in tracking, analyzing, and resolving operational incidents and non-conformities. Support root cause analysis and drive preventive actions. Assist in preparing operational insights for customer review meetings. Lead improvement planning for recurring process issues in collaboration with internal teams, customers, and suppliers. Cross-Functional Collaboration Work closely with internal stakeholders including Ops, Quality, Customer Service, and Tech for seamless process execution. Occasional customer interaction to support performance reviews or service enhancements. Additional tasks Coordinate with subsidiaries and global best practice teams. Uphold the company's Neutrality and Quality policies. Support or lead CSR initiatives. Fulfill ad-hoc tasks assigned by management. Requirements: Bachelor's Degree/Master's in Industrial Engineering, Logistics, Supply Chain, or equivalent. Lean Six Sigma Green Belt or higher certification preferred. 5+ years in process improvement, business transformation, or operational excellence in logistics/4PL/3PL. Solid background in control tower models, process improvements, and change management. Proficient in project tools such as Visio, data analytics (Excel, Power BI, Tableau) and other methodologies (Agile, PMP). Experience with global, multi-client logistics setups. Fluent in English & Bahasa Malaysia.

Selangor
Permanent
Negotiable

Control Tower Senior Manager

Monroe Consulting Group Malaysia, an executive recruitment firm is partnering with an international 4PL logistics and supply chains company to hire a Control Tower Senior Manager. This role is responsible for managing and structuring the 4PL Hub and its Operational Team to deliver to multiple major accounts, multiple customers, visibility, proactivity, reactivity, optimizations and a high level of satisfaction. This opportunity is based in Subang Jaya, Selangor. Team Management Provide support to the team during escalations, clarify uncertainties, guide appropriate behavior and attitude, manage absenteeism and delays, plan for holiday scenarios, and ensure team alignment with customer instructions. Organize coverage during absences or peak periods. Handle all escalation cases and deviations (refer to Escalation section). Keep the holiday schedule current on the shared platform. Operational Excellence Promote a culture of continuous improvement through weekly team meetings. Monitor the daily dashboard to ensure smooth operations. Ensure team members fulfill their roles and responsibilities according to customer requirements and company's job profile definitions. Promote cross-training and team versatility; implement corrective actions when needed to address skill gaps or performance issues. Operations Make sure all team members are familiar with and follow the defined business processes for both Front and Back Office operations. Oversee and control all operational activities including planning, scheduling, and monitoring. Guarantee the delivery of contractual service levels in alignment with KPIs. This includes receiving customer requests, ensuring fulfilment according to the contract, and tracking business requirements using monitoring tools and KPI metrics. Keep the operational risk analysis up to date, revising it whenever new risks or opportunities arise. Address deviations through the established quality process. Use incidents such as complaints, non-conformities, and claims to support continuous improvement. Quality Ensure operations comply with the contractual Quality Plan, particularly in managing complaints and claims. Keep the risk management process active and current by updating it when new significant risks are detected. Ensure all business processes are properly documented and regularly updated. Operational Excellence / Continuous Improvement Develop and implement efficient office procedures to enhance productivity (e.g., Morning Briefings). Continuously assess and improve processes in collaboration with the Supply Chain Engineer Identify and pursue opportunities to create value within order management and shipping workflows. Manage multiple tasks with accuracy and ensure deadlines are met. Set practical short- and long-term objectives and track progress toward achieving them. Customer Communication Prepare for customer meetings in collaboration with team members. Depending on the plant, reviews may occur weekly or bi-monthly. Address all active topics, including IT issues, operational matters, and special requests. Keep the action list updated. Ensure timely receipt of IT feedback. Distribute meeting minutes promptly after each session. Daily 4PL Incoterm Location File Review Perform daily crosschecks between Incoterm locations and actual arrival location names. Identify discrepancies and contact the 3PL provider to resolve any anomalies. Customer Escalations & Special Requests Analyze and respond to customer escalations, providing root cause analysis and corrective action proposals. Manage off-scope customer requests (e.g., extending free time at destination, requesting alternative options with rates). Management Reporting Respond to all management inquiries. Provide regular reports on 3PL provider performance, service quality, financials, and hub productivity. Logistics Service Provider (LSP) Performance Management In collaboration with the Steering or 3PL Manager: Assist in evaluating and improving LSP performance. Lead meetings with LSPs to ensure service level agreements are met, address urgent issues, and relay feedback to the Steering team. Develop and track corrective action plans in coordination with Steering. Complaints & Non-Conformities Handling Record complaints and non-conformities in the appropriate tool. Forward issues to relevant stakeholders (e.g., LSPs, 4PL, customers). Evaluate feedback and challenge 3PLs when root cause or corrective actions are insufficient. Share complaint and N/C analysis with the customer. Close the complaint/N/C based on customer confirmation, indicating whether it was justified or unjustified Job Requirements: Demonstrated success in a comparable role, particularly in leading teams within an international customer service setting. At least 3 years of hands-on experience in transport management or freight forwarding. Minimum of 3 years in customer service, including leading monthly operational review meetings with clients. Fluent in English. Other languages would be an advantage. Experience in people management is an advantage. Prior involvement in a 4PL or Control Tower environment is considered a plus. Strong educational foundation or equivalent professional experience in fields such as international trade, logistics, or supply chain management.