Supply Chain Executive Search | Monroe Consulting Group

Executive Search & Headhunting Recruitment Services for the Supply Chain Industry

Monroe Consulting Group’s executive search services provide specialise recruitment expertise to help our clients secure the best talents within the Supply Chain Industry. Monroe’s team of experts is well placed to support multinational and national companies within the Supply Chain industry to identify the best available candidates. Monroe Consulting Group’s Supply Chain head-hunters works across various roles within the supply chain sector such as manufacturing, procurement, logistics, retail and many more.

The ability of our head-hunters to source passive candidates is what has set us apart from other recruitment agency services. Monroe’s specialised executive search team thrive upon the partnerships it has cultivated with some of the world’s most recognised and respected brand names within the Supply Chain sector.

Our expert recruitment head-hunters are well-entrenched across the Supply Chain industry, enabling consultants to provide both our clients and candidates with a wealth of experience, intimate industry knowledge and the networks required for placing high-profile talent into key positions. Providing end-to-end recruitment agency services of an exceptional standard for management to senior-level executives within the Supply Chain sector.

Browse our current job opening or contact our consultants to learn more about finding the next opportunity for you.

Searching for talent in the Supply Chain industry? Reach out to us to source the most qualified talent in the market.

Latest roles.

Customer Service Operations Manager

Monroe Consulting Group Malaysia, an executive recruitment firm is partnering with an international 4PL logistics and supply chains company to hire a Customer Service Operations Manager. This role is responsible for managing and structuring the 4PL Hub and its Operational Team to deliver to multiple major accounts, multiple customers, visibility, proactivity, reactivity, optimizations and a high level of satisfaction. This opportunity is based in Subang Jaya, Selangor. Team Management Provide support to the team during escalations, clarify uncertainties, guide appropriate behavior and attitude, manage absenteeism and delays, plan for holiday scenarios, and ensure team alignment with customer instructions. Organize coverage during absences or peak periods. Handle all escalation cases and deviations (refer to Escalation section). Keep the holiday schedule current on the shared platform. Operational Excellence Promote a culture of continuous improvement through weekly team meetings. Monitor the daily dashboard to ensure smooth operations. Ensure team members fulfill their roles and responsibilities according to customer requirements and company's job profile definitions. Promote cross-training and team versatility; implement corrective actions when needed to address skill gaps or performance issues. Operations Make sure all team members are familiar with and follow the defined business processes for both Front and Back Office operations. Oversee and control all operational activities including planning, scheduling, and monitoring. Guarantee the delivery of contractual service levels in alignment with KPIs. This includes receiving customer requests, ensuring fulfilment according to the contract, and tracking business requirements using monitoring tools and KPI metrics. Keep the operational risk analysis up to date, revising it whenever new risks or opportunities arise. Address deviations through the established quality process. Use incidents such as complaints, non-conformities, and claims to support continuous improvement. Quality Ensure operations comply with the contractual Quality Plan, particularly in managing complaints and claims. Keep the risk management process active and current by updating it when new significant risks are detected. Ensure all business processes are properly documented and regularly updated. Operational Excellence / Continuous Improvement Develop and implement efficient office procedures to enhance productivity (e.g., Morning Briefings). Continuously assess and improve processes in collaboration with the Supply Chain Engineer Identify and pursue opportunities to create value within order management and shipping workflows. Manage multiple tasks with accuracy and ensure deadlines are met. Set practical short- and long-term objectives and track progress toward achieving them. Customer Communication Prepare for customer meetings in collaboration with team members. Depending on the plant, reviews may occur weekly or bi-monthly. Address all active topics, including IT issues, operational matters, and special requests. Keep the action list updated. Ensure timely receipt of IT feedback. Distribute meeting minutes promptly after each session. Daily 4PL Incoterm Location File Review Perform daily crosschecks between Incoterm locations and actual arrival location names. Identify discrepancies and contact the 3PL provider to resolve any anomalies. Customer Escalations & Special Requests Analyze and respond to customer escalations, providing root cause analysis and corrective action proposals. Manage off-scope customer requests (e.g., extending free time at destination, requesting alternative options with rates). Management Reporting Respond to all management inquiries. Provide regular reports on 3PL provider performance, service quality, financials, and hub productivity. Logistics Service Provider (LSP) Performance Management In collaboration with the Steering or 3PL Manager: Assist in evaluating and improving LSP performance. Lead meetings with LSPs to ensure service level agreements are met, address urgent issues, and relay feedback to the Steering team. Develop and track corrective action plans in coordination with Steering. Complaints & Non-Conformities Handling Record complaints and non-conformities in the appropriate tool. Forward issues to relevant stakeholders (e.g., LSPs, 4PL, customers). Evaluate feedback and challenge 3PLs when root cause or corrective actions are insufficient. Share complaint and N/C analysis with the customer. Close the complaint/N/C based on customer confirmation, indicating whether it was justified or unjustified Job Requirements: Demonstrated success in a comparable role, particularly in leading teams within an international customer service setting. At least 3 years of hands-on experience in transport management or freight forwarding. Minimum of 3 years in customer service, including leading monthly operational review meetings with clients. Fluent in English. Other languages would be an advantage. Experience in people management is an advantage. Prior involvement in a 4PL or Control Tower environment is considered a plus. Strong educational foundation or equivalent professional experience in fields such as international trade, logistics, or supply chain management.

Selangor
Permanent
Negotiable

Branch Manager (Johor Bahru)

Monroe Consulting Group Malaysia, an executive recruitment firm is partnering with a leading global freight-forwarding logistics company to hire a Branch Manager. This role is ideal for a proactive professional with a strong commercial mindset, excellent relationship-building skills, and a solid background in freight forwarding and logistics. This opportunity is based in Johor Bahru, Malaysia. Job Responsibilities: Business Development & Client Management Identify, pursue, and secure new business opportunities within the Malaysian market. Develop and maintain strong relationships with new and existing clients, ensuring long-term partnerships. Promote the company's freight forwarding services, including Air and Ocean freight, warehousing, customs clearance, and logistics solutions. Deliver customized solutions to clients by understanding their supply chain needs and offering tailored services. Meet and exceed sales targets by proactively engaging with potential clients and expanding the company's customer base. Market & Competitive Analysis Conduct market research to identify emerging trends, competitor activities, and potential business growth areas. Analyse pricing strategies and service offerings to position the company as a key player in the logistics industry. Collaborate with internal teams to develop competitive and innovative sales strategies. Collaboration & Customer Solutions Work closely with overseas agents and local operational teams to ensure seamless service delivery. Act as a key point of contact for customers, resolving service-related issues efficiently. Represent the company at industry events, trade shows, and networking opportunities. Branch Development in Johor Bahru, Malaysia Lead the strategic planning and execution of establishing a new branch in Johor Bahru. Oversee the development of business operations, infrastructure, and team expansion for the new location. Identify key business opportunities and partnerships to enhance the company's presence in the region. Ensure alignment with company objectives while adapting to local market conditions and regulatory requirements. Job Requirements: Minimum 4 years of experience in sales within the freight forwarding, logistics, or supply chain industry. Strong knowledge of international shipping, customs procedures, and logistics operations. Fluent in English and Bahasa Malaysia (both spoken and written). Additional language skills are an advantage. Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) Ability to work independently and manage multiple clients in a fast-paced, target-driven environment. Willingness to travel within Malaysia and internationally as required.

Johor Bahru
Permanent
Negotiable

Senior Sales Executive

Monroe Consulting Group Malaysia, an executive recruitment firm is partnering with a leading global freight-forwarding logistics company to hire a Senior Sales Executive. This role is ideal for a proactive professional with a strong commercial mindset, excellent relationship-building skills, and a solid background in freight forwarding and logistics. This opportunity is based in Selangor, Malaysia. Job Responsibilities: Business Development & Client Management Identify, pursue, and secure new business opportunities within the Malaysian market. Develop and maintain strong relationships with new and existing clients, ensuring long-term partnerships. Promote the company's freight forwarding services, including Air and Ocean freight, warehousing, customs clearance, and logistics solutions. Deliver customized solutions to clients by understanding their supply chain needs and offering tailored services. Meet and exceed sales targets by proactively engaging with potential clients and expanding the company's customer base. Market & Competitive Analysis Conduct market research to identify emerging trends, competitor activities, and potential business growth areas. Analyse pricing strategies and service offerings to position the company as a key player in the logistics industry. Collaborate with internal teams to develop competitive and innovative sales strategies. Collaboration & Customer Solutions Work closely with overseas agents and local operational teams to ensure seamless service delivery. Act as a key point of contact for customers, resolving service-related issues efficiently. Represent the company at industry events, trade shows, and networking opportunities. Job Requirements: Minimum 4 years of experience in sales within the freight forwarding, logistics, or supply chain industry. Strong knowledge of international shipping, customs procedures, and logistics operations. Fluent in English and Bahasa Malaysia (both spoken and written). Additional language skills are an advantage. Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) Ability to work independently and manage multiple clients in a fast-paced, target-driven environment. Willingness to travel within Malaysia and internationally as required.

Malaysia
Permanent
Negotiable

Operational Excellence and Quality Executive

Monroe Consulting Group Malaysia, an executive recruitment firm is partnering with an international 4PL logistics and supply chains company to hire an Operations & Quality Specialist. This role is responsible in ensuring the effectiveness and efficiency of operational processes by developing, maintaining, and updating process documentation such as Standard Operating Procedures (SOPs) and work instructions. This opportunity is based in Subang Jaya, Selangor. Process Documentation Management Create, update, and maintain comprehensive and accurate process documentation, including SOPs, work instructions, and flowcharts for operational activities. Ensure that all process documentation reflects current practices and is aligned with business and client requirements. Collaborate with cross-functional teams to ensure the correct implementation of updated processes and procedures. Quality Performance Monitoring Monitor and analyze process performance data to ensure adherence to quality standards and identify opportunities for improvement. Implement and maintain in-process quality controls to ensure operational activities meet defined quality metrics. Conduct regular quality audits and reviews to assess process effectiveness and compliance with established standards. Stakeholder Collaboration Act as a liaison between the operations team, contract management team, clients, and the global quality team to ensure consistent alignment with process quality goals. Provide guidance and support to the operations team on the implementation of process improvements and quality related initiatives. Prepare and present reports on process quality performance and improvement initiatives to relevant stakeholders. Others Other tasks as assigned by their manager. To ensure neutrality commitment for PRISM projects. Job Requirements Minimum of 2 years of experience in a process-oriented or quality management role, preferably within logistic industry. Experience in creating and managing operational documentation such as SOPs and work instructions. Certified in Lean Six Sigma. Proven track record of monitoring and improving process quality and performance. Bachelor's degree in supply chain management, Logistics Management, or a related field. Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and document management systems. Knowledge in ISO 9001 : 2015 is an added advantage.

Malaysia
Permanent
Negotiable

Business Development Manager (Logistics)

Executive recruitment company Monroe Consulting Group Malaysia is partnered with a fast-growing MNC logistics company. As their business is expanding, we are looking for a Business Development Manager to drive growth for the company. The Business Development Manager is responsible for driving growth by identifying, developing, and securing new contract logistics business opportunities. This role requires a strong understanding of warehousing, distribution, and value-added services, combined with sales and relationship management skills. The ideal candidate will have a proven track record in selling warehousing storage business and/or having a good network of clients who would require such solution. Job Responsibilities: Driving new business revenue for the company's warehouse solutions, with a primary focus on chemical-related clients, including those handling hazardous and non-hazardous goods. Generating new business revenue from conventional goods customers seeking warehousing solutions. The incumbent will be part of the Commercial team to identify and secure new business for the company's warehouse in Westport. Conduct research of the current logistics market landscape, competitor activities, and customer needs to identify new and potential opportunities. Nurture relationship with customers and key decision makers in the target industry. Lead the end-to-end sales cycle, including prospecting, proposal development, contract negotiation, and deal closure. Work closely with internal stakeholders to understand the company's business offering, Operation's requirement and port authority basic regulations. Ensure customer satisfaction and retention by providing them with the correct and accurate information at the right time. To meet the sales target that has been assigned. Job Requirements: Bachelor's degree in Business Admin, Logistics, Supply Chain Management, or a related field. Minimum of 5 years of experience in business development or sales within the contract logistics sector or general logistics. Sales professional in the logistics sector. Understands the business aspect of warehousing. Knowledge and experience in chemical logistics will be an advantage. Someone who is a self-starter and resourceful.