Executive Search & Headhunting Recruitment Services for the Supply Chain Industry


Monroe Consulting Group’s executive search services provide specialise recruitment expertise to help our clients secure the best talents within the Supply Chain Industry. Monroe’s team of experts is well placed to support multinational and national companies within the Supply Chain industry to identify the best available candidates. Monroe Consulting Group’s Supply Chain head-hunters works across various roles within the supply chain sector such as manufacturing, procurement, logistics, retail and many more.

The ability of our head-hunters to source passive candidates is what has set us apart from other recruitment agency services. Monroe’s specialised executive search team thrive upon the partnerships it has cultivated with some of the world’s most recognised and respected brand names within the Supply Chain sector.

Our expert recruitment head-hunters are well-entrenched across the Supply Chain industry, enabling consultants to provide both our clients and candidates with a wealth of experience, intimate industry knowledge and the networks required for placing high-profile talent into key positions. Providing end-to-end recruitment agency services of an exceptional standard for management to senior-level executives within the Supply Chain sector.

Browse our current job opening or contact our consultants to learn more about finding the next opportunity for you.

Searching for talent in the Supply Chain industry? Reach out to us to source the most qualified talent in the market.

Latest roles.

Control Tower Senior Manager

Monroe Consulting Group Malaysia, an executive recruitment firm is partnering with an international 4PL logistics and supply chains company to hire a Control Tower Senior Manager. This role is responsible for managing and structuring the 4PL Hub and its Operational Team to deliver to multiple major accounts, multiple customers, visibility, proactivity, reactivity, optimizations and a high level of satisfaction. This opportunity is based in Subang Jaya, Selangor. Team Management Provide support to the team during escalations, clarify uncertainties, guide appropriate behavior and attitude, manage absenteeism and delays, plan for holiday scenarios, and ensure team alignment with customer instructions. Organize coverage during absences or peak periods. Handle all escalation cases and deviations (refer to Escalation section). Keep the holiday schedule current on the shared platform. Operational Excellence Promote a culture of continuous improvement through weekly team meetings. Monitor the daily dashboard to ensure smooth operations. Ensure team members fulfill their roles and responsibilities according to customer requirements and company's job profile definitions. Promote cross-training and team versatility; implement corrective actions when needed to address skill gaps or performance issues. Operations Make sure all team members are familiar with and follow the defined business processes for both Front and Back Office operations. Oversee and control all operational activities including planning, scheduling, and monitoring. Guarantee the delivery of contractual service levels in alignment with KPIs. This includes receiving customer requests, ensuring fulfilment according to the contract, and tracking business requirements using monitoring tools and KPI metrics. Keep the operational risk analysis up to date, revising it whenever new risks or opportunities arise. Address deviations through the established quality process. Use incidents such as complaints, non-conformities, and claims to support continuous improvement. Quality Ensure operations comply with the contractual Quality Plan, particularly in managing complaints and claims. Keep the risk management process active and current by updating it when new significant risks are detected. Ensure all business processes are properly documented and regularly updated. Operational Excellence / Continuous Improvement Develop and implement efficient office procedures to enhance productivity (e.g., Morning Briefings). Continuously assess and improve processes in collaboration with the Supply Chain Engineer Identify and pursue opportunities to create value within order management and shipping workflows. Manage multiple tasks with accuracy and ensure deadlines are met. Set practical short- and long-term objectives and track progress toward achieving them. Customer Communication Prepare for customer meetings in collaboration with team members. Depending on the plant, reviews may occur weekly or bi-monthly. Address all active topics, including IT issues, operational matters, and special requests. Keep the action list updated. Ensure timely receipt of IT feedback. Distribute meeting minutes promptly after each session. Daily 4PL Incoterm Location File Review Perform daily crosschecks between Incoterm locations and actual arrival location names. Identify discrepancies and contact the 3PL provider to resolve any anomalies. Customer Escalations & Special Requests Analyze and respond to customer escalations, providing root cause analysis and corrective action proposals. Manage off-scope customer requests (e.g., extending free time at destination, requesting alternative options with rates). Management Reporting Respond to all management inquiries. Provide regular reports on 3PL provider performance, service quality, financials, and hub productivity. Logistics Service Provider (LSP) Performance Management In collaboration with the Steering or 3PL Manager: Assist in evaluating and improving LSP performance. Lead meetings with LSPs to ensure service level agreements are met, address urgent issues, and relay feedback to the Steering team. Develop and track corrective action plans in coordination with Steering. Complaints & Non-Conformities Handling Record complaints and non-conformities in the appropriate tool. Forward issues to relevant stakeholders (e.g., LSPs, 4PL, customers). Evaluate feedback and challenge 3PLs when root cause or corrective actions are insufficient. Share complaint and N/C analysis with the customer. Close the complaint/N/C based on customer confirmation, indicating whether it was justified or unjustified Job Requirements: Demonstrated success in a comparable role, particularly in leading teams within an international customer service setting. At least 3 years of hands-on experience in transport management or freight forwarding. Minimum of 3 years in customer service, including leading monthly operational review meetings with clients. Fluent in English. Other languages would be an advantage. Experience in people management is an advantage. Prior involvement in a 4PL or Control Tower environment is considered a plus. Strong educational foundation or equivalent professional experience in fields such as international trade, logistics, or supply chain management.

  • Selangor
  • Permanent
  • Negotiable

Control Tower Senior Manager

Monroe Consulting Group Malaysia, an executive recruitment firm is partnering with an international 4PL logistics and supply chains company to hire a Control Tower Senior Manager. This role is responsible for managing and structuring the 4PL Hub and its Operational Team to deliver to multiple major accounts, multiple customers, visibility, proactivity, reactivity, optimizations and a high level of satisfaction. This opportunity is based in Subang Jaya, Selangor. Team Management Provide support to the team during escalations, clarify uncertainties, guide appropriate behavior and attitude, manage absenteeism and delays, plan for holiday scenarios, and ensure team alignment with customer instructions. Organize coverage during absences or peak periods. Handle all escalation cases and deviations (refer to Escalation section). Keep the holiday schedule current on the shared platform. Operational Excellence Promote a culture of continuous improvement through weekly team meetings. Monitor the daily dashboard to ensure smooth operations. Ensure team members fulfill their roles and responsibilities according to customer requirements and company's job profile definitions. Promote cross-training and team versatility; implement corrective actions when needed to address skill gaps or performance issues. Operations Make sure all team members are familiar with and follow the defined business processes for both Front and Back Office operations. Oversee and control all operational activities including planning, scheduling, and monitoring. Guarantee the delivery of contractual service levels in alignment with KPIs. This includes receiving customer requests, ensuring fulfilment according to the contract, and tracking business requirements using monitoring tools and KPI metrics. Keep the operational risk analysis up to date, revising it whenever new risks or opportunities arise. Address deviations through the established quality process. Use incidents such as complaints, non-conformities, and claims to support continuous improvement. Quality Ensure operations comply with the contractual Quality Plan, particularly in managing complaints and claims. Keep the risk management process active and current by updating it when new significant risks are detected. Ensure all business processes are properly documented and regularly updated. Operational Excellence / Continuous Improvement Develop and implement efficient office procedures to enhance productivity (e.g., Morning Briefings). Continuously assess and improve processes in collaboration with the Supply Chain Engineer Identify and pursue opportunities to create value within order management and shipping workflows. Manage multiple tasks with accuracy and ensure deadlines are met. Set practical short- and long-term objectives and track progress toward achieving them. Customer Communication Prepare for customer meetings in collaboration with team members. Depending on the plant, reviews may occur weekly or bi-monthly. Address all active topics, including IT issues, operational matters, and special requests. Keep the action list updated. Ensure timely receipt of IT feedback. Distribute meeting minutes promptly after each session. Daily 4PL Incoterm Location File Review Perform daily crosschecks between Incoterm locations and actual arrival location names. Identify discrepancies and contact the 3PL provider to resolve any anomalies. Customer Escalations & Special Requests Analyze and respond to customer escalations, providing root cause analysis and corrective action proposals. Manage off-scope customer requests (e.g., extending free time at destination, requesting alternative options with rates). Management Reporting Respond to all management inquiries. Provide regular reports on 3PL provider performance, service quality, financials, and hub productivity. Logistics Service Provider (LSP) Performance Management In collaboration with the Steering or 3PL Manager: Assist in evaluating and improving LSP performance. Lead meetings with LSPs to ensure service level agreements are met, address urgent issues, and relay feedback to the Steering team. Develop and track corrective action plans in coordination with Steering. Complaints & Non-Conformities Handling Record complaints and non-conformities in the appropriate tool. Forward issues to relevant stakeholders (e.g., LSPs, 4PL, customers). Evaluate feedback and challenge 3PLs when root cause or corrective actions are insufficient. Share complaint and N/C analysis with the customer. Close the complaint/N/C based on customer confirmation, indicating whether it was justified or unjustified Job Requirements: Demonstrated success in a comparable role, particularly in leading teams within an international customer service setting. At least 3 years of hands-on experience in transport management or freight forwarding. Minimum of 3 years in customer service, including leading monthly operational review meetings with clients. Fluent in English. Other languages would be an advantage. Experience in people management is an advantage. Prior involvement in a 4PL or Control Tower environment is considered a plus. Strong educational foundation or equivalent professional experience in fields such as international trade, logistics, or supply chain management.

  • Selangor
  • Permanent
  • Negotiable

Sales Development Representative [Cebu]

Executive recruitment firm Monroe Consulting Group Philippines is recruiting on behalf of a cloud-based multi-carrier shipping solution empowers warehouse and shipping teams to streamline their operations, improving speed and accuracy while reducing carrier and operational costs. Job Summary The Sales Development Representative (SDR) will be responsible for researching target accounts and contacts, executing outbound email and call campaigns, monitoring prospect and sales signals, and scheduling appointments for our Sales Executives Key Job Responsibilities Lead Generation: Proactively identify and generate new leads through cold calls, emails and LinkedIn Qualifying Prospects: Engage with potential clients through various channels, including phone calls, emails, and LinkedIn, and qualify them for further discussions with the sales team. Collaborate with Sales and Marketing Team: Collaborate with the sales and marketing team to develop and execute effective outreach strategies. Tech Savvy: Use our tech stack to manage your job, drive success and track/measure success. Market Research: Conduct research on target industries, competitors, and potential clients to better understand the market landscape and refine outreach strategies. Customer Education: Provide potential clients with detailed information about the company services, explaining how we can solve their shipping and fulfillment challenges. Performance Tracking: Meet and exceed key performance indicators (KPIs) related to lead generation, outreach activities, and qualified meetings scheduled. Continuous Improvement: Stay up-to-date with industry trends, logistics technologies, and best practices in sales development. Key Job Qualification 1+year experience as an SDR or BDR, ideally in Logistics and Supply Chain, Manufacturing, SaaS/Technology, IT, or other related fields is preferred but not required. Basic knowledge of shipping or e-commerce platforms or the ability to quickly learn about them. Demonstrated success in executing Outbound campaign (Cold calls and cold emails). Experienced cold emailer who is skilled in crafting emails including personalization and relevancy. Confident cold caller who is quick to build rapport, engages in active listening and knows how to flip objections into qualified, interested prospects. Has a hunter mindset and not just a task executor. You are determined to get appointments and are a student of sales. A growth mindset: Has a love for learning, and is eager to adapt and learn quickly. Ability to adjust strategies or approaches based on feedback, market changes, or unexpected situations. Ability to work independently and remotely, with a proactive and self-motivated approach. Excellent organizational skills Team player, and excellent listener- assertive and persuasive. Exhibit extreme ownership over achievement of weekly/monthly goals and targets Learn and maintain in-depth knowledge of the company technology, industry trends, and competition

  • Philippines
  • Permanent
  • Negotiable

Non-Conformance Supervisor

Executive recruitment company Monroe Consulting Group Malaysia's Logistic Division is partnering with an international 4PL logistics and supply chains company to hire a Non-conformance Supervisor. The Non-Conformance Supervisor is responsible for overseeing the identification, management, and resolution of Non-Conformances (NCs) within the company's 4PL logistics operations. This role ensures timely escalation of critical issues, implements containment and corrective actions (C&C), and works closely with operational teams to maintain high quality service standards and customer satisfaction. Non-Conformance (NC) Management Identify, log, and track NCs in NC platform. Conduct root cause analysis to determine the source of issues. Coordinate corrective and preventive actions with relevant teams. Escalation Handling Act as the primary point of contact for operational and customer escalations. Ensure timely escalation of unresolved or high-impact NCs to management. Provide status updates and resolution plans to stakeholders. Containment & Corrective Actions (C&C) Implement immediate containment measures to limit operational or customer impact. Monitor the effectiveness of corrective actions and ensure closure of NCs. Maintain documentation for audits, internal reporting, and continuous improvement. Team Coordination & Reporting Supervise Quality Compliance coordinators or analysts, providing guidance and support. Prepare regular reports on NC trends, escalation metrics, and resolution timelines. Collaborate with Operations, Quality, and Customer Service teams to prevent recurrence. Job Requirements: Bachelor's degree in Logistics, Supply Chain, Business, or related field. Knowledge in root cause analysis and complaint investigation Minimum 3-5 years' experience in logistics operations or quality management, ideally in a 4PL environment. Strong knowledge of NC processes, CAPA, and escalation management. Excellent problem-solving, analytical, and organizational skills. Effective communication skills for coordinating across teams and escalating issues. Proficiency with logistics management systems, MS Office, and reporting tools.

  • Malaysia
  • Permanent
  • Negotiable

Sr Executive Customs Compliance

Executive recruitment company Monroe Consulting Group Malaysia's Logistic Service Division is recruiting on behalf of a multinational organization who is well established in the field of freight forwarding. Our respected client is seeking a Sr Executive, Customs Compliance to be based in Shah Alam, Malaysia. Job Responsibilities: Provide advice to internal stakeholder on correct indirect tax treatment (e.g. on HS Code application for importation/own manufactured goods, sales tax exemption) Fully conversant with import and export laws and regulations, maintain basic understanding and keep up-to-date with changes on import and export Liaise with Custom on any queries/ correspondence/ audits. Knowledge in Bonded, Free Trade Zone and restrictions, tariff systems, insurance requirements and all other customs related matters from time to time. Maintain customer profiles and relationships including key contacts, special requirements, contract rates and preferred routings/services/carriers. Monitor and audit files to ensure the department is meeting company KPI's, Operational duties to include but not limited to coordination with shippers, truckers, airlines and other Regulatory departments. Updating himself/herself about various rules, policies and programs of customs alongside upholding compliance with sectional modulations of the organization. Working with the unit head of the organization (e.g. RFQ) and checking, studying and examining various methods and procedures of importation. Participate in and support business reviews monthly (or more frequently as required) with service providers; drive corrective actions as warranted based on performance. Seek Customs Broker to HTS codes (Global vs National Mapping) and if require request for Local Customs Advanced Ruling. Engage in dialog as necessary with Customs personnel & related agencies on behalf. Liaising with internal & external parties on tariff codes for purchases and identify potential exemptions. Monitoring of application and reporting of duties & Sales Tax exemption/ drawback Job Requirements: Minimum Diploma/Degree in any field. Minimum 5-6 years working experience in MNC Freight Forwarding Logistics experience specializing in customs regulations Fluent in English, both oral and written. Computer literacy - Microsoft Office. Possess a clear, detailed understanding and knowledge of the procedures and practices required to complete Ocean, Cross-border (logistics) and Air Freight shipments. Patiently communicate and problem-solving capabilities Self-motivated, able to work in a team and independently Detail oriented and meet deadlines. Knowledge in local EDI declaration submission Local Customs License/Certification (KEK - preferred)

  • Selangor
  • Permanent
  • Negotiable

Sector Head

Executive recruitment company, Monroe Consulting Malaysia is partnering with a leading logistics organization in Malaysia, providing end-to-end supply chain and freight solutions. The company is looking to hire a Sector Head to lead the Malaysia sector team, grow strategic and high-potential customer accounts, develop new business channels, strengthen relationships, and execute sector strategies in line with regional and global objectives. Job Responsibilities:​​​​ To ensure revenue growth of the portfolio assigned through wins from new and existing business. To ensure the yield growth NR of the portfolio assigned through margin management. To manage the Account Receivables of the portfolio as per Company's requirement. To manage customer satisfaction to the required standards. To ensure retention of accounts assigned through excellent service and commitment. To consistently align and adhere to the Maintain the Aim objectives. To gather market movement and competition activities. To conduct MBR/QBR with the respective customers. Any other tasks that may be assigned from time to time by the Management. Job Requirements: Bachelor's Degree in Business Administration, Marketing, Logistics, Supply Chain Management or related field. Minimum 5 years of working experience in supply chain or contract logistics related field. Experience in Air freight/Sea freight Ability to understand commercial implications of solutions proposed, potential areas of risk and methods to limit liabilities

  • Malaysia
  • Permanent
  • Negotiable

HRBP Manager

Executive recruitment company Monroe Consulting Group Indonesia is recruiting on behalf of a leading multinational company in the aviation ground handling and cargo services sector. As the business continues to expand across Indonesia, our client is seeking an experienced HR Manager / HR Business Partner (HRBP Manager) to drive strategic people initiatives and ensure workforce readiness across all operational stations and cargo warehouses in Indonesia. Position Summary: We are seeking an experienced HR Manager / HR Business Partner to take full ownership of HR function for the Indonesia entity. The role will partner closely with business leaders to drive people-related strategies, ensuring the organization attracts, develops, and retains high-quality talent. You will lead the recruitment team, oversee HR operations, manage industrial relations, and shape a culture of performance, compliance, and engagement across all operational sites. Key Responsibilities HR Business Partnering & Strategy Advise business unit leaders on workforce planning, organizational design, and talent strategies. Translate business objectives into effective HR initiatives that support operational performance and growth. Provide data-driven insights and people analytics to support decision-making. Employee Relations & Culture Lead employee relations: ensure fair and compliant resolution of workplace issues, grievances, and disciplinary matters. Foster a positive, inclusive, high-performance culture aligned with company values. Develop and implement engagement, recognition, and retention programs. Performance & Talent Management Manage the full performance management cycle - goal setting, reviews, feedback, and development plans. Oversee talent reviews, succession planning, and leadership development initiatives. Collaborate with L&D to address competency gaps and support continuous development. HR Operations & Compliance Ensure HR operations fully comply with Indonesian labor laws, aviation regulations, and internal standards. Oversee onboarding, contract management, HRIS data integrity, workforce documentation, and HR processes. Monitor HR KPIs, drive process improvements, and maintain accuracy and efficiency. Recruitment Team Leadership Lead, coach, and manage the recruitment team to deliver high-quality hiring for operational, technical, and management roles. Define and track recruiter KPIs, improve sourcing, screening, and selection processes. Manage full-cycle recruitment, strengthen employer branding, and elevate candidate experience. Build and maintain talent pipelines - especially for high-volume and hard-to-fill roles. Forecast manpower needs and align recruitment strategies with operational demands. Collaborate with external partners: universities, training institutions, recruitment vendors, aviation talent pools. Industrial Relations & Labor Compliance Maintain constructive labor-management relations; lead union negotiations, consultations, and bipartite processes as needed. Manage industrial dispute resolution, disciplinary cases, grievances, terminations - ensuring compliance and fairness. Maintain documentation and compliance with collective labor agreements, aviation-specific regulations, and Indonesian law. Proactively monitor workplace climate and provide early warning on IR risks; advise leadership on IR impact and mitigation. Qualifications & Skills Bachelor's degree (in HR, Business, Management, or related field) 5-10 years of progressive HR experience - ideally in multinational companies, aviation/ground-handling, cargo, manufacturing, or other labor-intensive industries English: advanced / fluent Strong knowledge of Indonesian labor law, industrial relations, and compliance standards Hands-on experience with HRIS, recruitment platforms, MS Office; tech-savvy with data-driven mindset Core competencies: strategic thinking, business acumen, influencing & leadership, talent development, engagement & retention focus, result-oriented, and able to operate in fast-paced, operational environment

  • Jakarta
  • Permanent
  • Negotiable

HRBP Manager

Executive recruitment company Monroe Consulting Group Indonesia is recruiting on behalf of a leading multinational company in the aviation ground handling and cargo services sector. As the business continues to expand across Indonesia, our client is seeking an experienced HR Manager / HR Business Partner (HRBP Manager) to drive strategic people initiatives and ensure workforce readiness across all operational stations and cargo warehouses in Indonesia. Position Summary: We are seeking an experienced HR Manager / HR Business Partner to take full ownership of HR function for the Indonesia entity. The role will partner closely with business leaders to drive people-related strategies, ensuring the organization attracts, develops, and retains high-quality talent. You will lead the recruitment team, oversee HR operations, manage industrial relations, and shape a culture of performance, compliance, and engagement across all operational sites. Key Responsibilities HR Business Partnering & Strategy Advise business unit leaders on workforce planning, organizational design, and talent strategies. Translate business objectives into effective HR initiatives that support operational performance and growth. Provide data-driven insights and people analytics to support decision-making. Employee Relations & Culture Lead employee relations: ensure fair and compliant resolution of workplace issues, grievances, and disciplinary matters. Foster a positive, inclusive, high-performance culture aligned with company values. Develop and implement engagement, recognition, and retention programs. Performance & Talent Management Manage the full performance management cycle - goal setting, reviews, feedback, and development plans. Oversee talent reviews, succession planning, and leadership development initiatives. Collaborate with L&D to address competency gaps and support continuous development. HR Operations & Compliance Ensure HR operations fully comply with Indonesian labor laws, aviation regulations, and internal standards. Oversee onboarding, contract management, HRIS data integrity, workforce documentation, and HR processes. Monitor HR KPIs, drive process improvements, and maintain accuracy and efficiency. Recruitment Team Leadership Lead, coach, and manage the recruitment team to deliver high-quality hiring for operational, technical, and management roles. Define and track recruiter KPIs, improve sourcing, screening, and selection processes. Manage full-cycle recruitment, strengthen employer branding, and elevate candidate experience. Build and maintain talent pipelines - especially for high-volume and hard-to-fill roles. Forecast manpower needs and align recruitment strategies with operational demands. Collaborate with external partners: universities, training institutions, recruitment vendors, aviation talent pools. Industrial Relations & Labor Compliance Maintain constructive labor-management relations; lead union negotiations, consultations, and bipartite processes as needed. Manage industrial dispute resolution, disciplinary cases, grievances, terminations - ensuring compliance and fairness. Maintain documentation and compliance with collective labor agreements, aviation-specific regulations, and Indonesian law. Proactively monitor workplace climate and provide early warning on IR risks; advise leadership on IR impact and mitigation. Qualifications & Skills Bachelor's degree (in HR, Business, Management, or related field) 5-10 years of progressive HR experience - ideally in multinational companies, aviation/ground-handling, cargo, manufacturing, or other labor-intensive industries English: advanced / fluent Strong knowledge of Indonesian labor law, industrial relations, and compliance standards Hands-on experience with HRIS, recruitment platforms, MS Office; tech-savvy with data-driven mindset Core competencies: strategic thinking, business acumen, influencing & leadership, talent development, engagement & retention focus, result-oriented, and able to operate in fast-paced, operational environment

  • Jakarta
  • Permanent
  • Negotiable

Head of Stratergic Communications

Monroe Consulting Group is partnering with a highly established Government-Linked Company (GLC) with a robust footprint in the consumer, logistics, and technology sectors. Our client is recognised for driving transformative initiatives, embracing innovation, and delivering long-term value to stakeholders. We are currently seeking an experienced and driven Head of Strategic Communication. Core Responsibilities Strategy Development: Lead and drive the strategic development and implementation of all internal and external communications and engagement initiatives, ensuring alignment with the company's mission and business strategies. Media Relations & Public Affairs: Serve as a primary spokesperson or manage the team responsible for building strong relationships with media outlets, handling press releases, managing on-site support for campaigns, and coordinating parliamentary affairs if needed. Reputation & Crisis Management: Proactively manage and protect the company's reputation, developing and executing crisis communication plans during sensitive situations. Internal Communications: Cultivate internal understanding of the organisation's mission, vision, culture, and values to engage and motivate over 22,000 employees. Brand & Marketing Alignment: Work closely with the brand and marketing teams to ensure that all communications are consistent, integrated, and support the overall business objectives and customer experience. Content Strategy: Oversee the development of compelling content and messaging for various platforms in both English and Bahasa Malaysia. Stakeholder Engagement: Act as a conduit to bridge the gap between management, employees, customers, government bodies, and other key stakeholders. Key Requirements Experience: Extensive experience (typically 10+ years) in public relations, corporate communications, media relations, or marketing communications, with a significant portion in a leadership capacity. Industry Knowledge: Experience within a large, complex organisation, experience with government-linked companies (GLCs) may be beneficial. Leadership & Skills: Proven leadership, strong communication, and excellent stakeholder management skills. Must be adept at thriving in a dynamic, ever-evolving landscape. Education: A relevant degree in Communications, Marketing, Public Relations, Journalism, or a related field. Problem-Solving: Efficient problem-solving skills and a focus on practical, effective solutions.

  • Kuala Lumpur
  • Permanent
  • Negotiable

HR Manager

Executive recruitment company Monroe Consulting Group Philippines is recruiting on behalf of an ingredients provider that imports and distributes functional and specialty ingredients for industries such as food and beverage, nutraceuticals, and cosmetics. Our client is seeking an HR Leader who will oversee the Human Resources Department and the administrative staff. The successful candidate is expected to take the lead on the following core HR functions: Recruitment, Organizational Development, Compensation and Benefits, Payroll, and Labor Relations. This role is based in San Juan City, Metro Manila, with a full onsite work arrangement. Key responsibilities: Lead end-to-end talent acquisition including scouting, screening, interviewing, hiring, and onboarding to ensure the company is staffed with high-quality and culture-fit employees. Implement and enforce HR policies and the company manual, issuing memos, disciplinary actions, and termination notices in alignment with due process and labor standards. Manage payroll and government-mandated benefits, ensuring accurate and timely processing, compliance, and documentation. Oversee daily operations of Security and Maintenance teams to ensure a safe, secure, and well-maintained office environment. Supervise property management functions for the office building, including upkeep, vendor coordination, and facilities-related concerns. Monitor and manage procurement of office supplies, corporate giveaways, and other items needed for company operations. Design, plan, and execute employee engagement initiatives to foster a positive work culture, strengthen collaboration, and enhance employee satisfaction. Lead the annual performance appraisal process, consolidating results and providing recommendations on compensation adjustments and training needs to leadership. Stay up-to-date with the competitive compensation and benefits of companies in our industry, and related industries. Key requirements: Bachelor's degree in Human Resources, Business Administration, Psychology, or any related field (Master's degree or relevant postgraduate studies is a strong advantage) At least 8 years of progressive HR experience, including a minimum of 5 years in a senior or leadership capacity Exceptional interpersonal and leadership skills Excellent command of the English language Proven expertise in recruitment, organizational development, and building high-performing teams Deep understanding of DOLE regulations, labor standards, and HR compliance requirements Up-to-date knowledge of modern HR practices, digital HR tools, and industry trends Strong executive presence and the ability to command respect and build trust among employees and leaders Background in mergers and acquisition is a plus Experience managing the HR function of an organization with revenues between ₱1B to ₱1.5B, including overseeing company culture, engagement, and organizational development initiatives

  • San Juan
  • Permanent
  • Negotiable

Assistant Operations Manager (4PL)

Executive recruitment company Monroe Consulting Group Malaysia's Logistic Division is partnering with an international 4PL logistics and supply chains company to hire an Assistant Operations Manager. Based in one of the regional Control Towers and reporting to the Control Tower Operations Manager, this role leads a team of Operations Coordinators in their daily operations within the control tower to ensure on time delivery and timely follow ups with suppliers and other stakeholders. This includes management of shipment booking, event (milestone) management, as well as timely resolution of issues escalated by the team. This role ensures operational services are executed in an effective and efficient manner across several transport service providers and different modes of transport, while maintaining a high level of quality and meeting performance and cost targets. Customer Operations Management: Day-to-Day management of the THE COMPANY'S Control Tower operations team to ensure compliance with established work standards (SOPs and Work Instructions), with the aim to achieve delivery of high-quality Lead Logistics services to THE COMPANY'S customers Responsible for the fulfilment of agreed internal and customer quality metrics and KPIs (for example OTIF); in case of non-performance, support investigation process and align corrective actions with other involved THE COMPANY'S functions, such as Contract Management, BPE (Business Process Excellence) etc. Guide and oversee the operational teams on issue resolution and act as escalation point for unresolved operational problems with the customer Establish and manage a solid relationship with operational counterparts on customer side, manage regular exchanges with the customer on an operational management level Operational Excellence and Control Tower Governance Responsible for Document Management within the respective Control Tower scope: ensure that all applicable documentation (SOP, Guidelines, Work Instructions etc.) are kept up to date and all Control Tower resources are trained accordingly Ensure that all applicable company and quality policies are adhered to by all Control Tower staff Identify continuous improvement opportunities and discuss suggestions with Operations Management Contribute to the design and implementation of improvements to processes or policies in collaboration with other CLL functions within the Control Tower or region Customer Reporting, Vendor Management & KPI Deliver input for preparation of monthly and quarterly business review with customer, taking an active role during periodical review meetings with customers Monitor Customer & Operational KPIs Attend customer meetings on operational topics where required, provide input as required Act as back up for Operations Manager in case of absences Monitor and analyze compliance and performance of carriers and suppliers with the use of dashboards and reports, ensuring follow up with respective supply chain stakeholders Team and People Management: Disciplinary and functional management of an operational team dedicated to one THE COMPANY'S customer, ensuring adherence of all team members to company values and policies Actively manage team performance through monitoring of internal team KPIs, tracking team productivity Identify resource needs and support Operations Manager and HR teams in recruiting and onboarding process for new hires Schedule and manage team workload, overtime and vacation planning to ensure business continuity and prevent disruption to operations Provide input to Operations Manager in performance evaluation and professional development of team members, including training / development plans and succession planning Others Support Operations Manager in data collection & analysis as requested by internal or external stakeholders Support Operations Manager in ensuring quality metrics are achieved including on time performance, data accuracy, invoicing timeliness and accuracy Support implementation of internal and external optimization and improvement projects Job Requirements: Technical and Skills Minimum of 5 years' experience in Freight Forwarding (Air, Ocean) Proven track record in a similar role, including team leadership in an international customer service environment. Minimum of 3 years of 4PL or freight forwarding experience. Minimum of 3 years of customer service experience Experience within a 4PL / Control Tower Structure is a plus. Specialist Knowledge & Skills Strong IT skills and working knowledge of Microsoft Office Ability to prioritize work and to assign workload to team members according to resource availability Good knowledge of office products, Excel, PPT, Word, Visio Interpersonal & Communication Skills Openness to work in an international / multi-cultural environment Excellent communication skills with a customer service-oriented mindset high degree of self-motivation Proven ability to lead a team effectively Ability to work under pressure in a fast-paced environment, good time management skills Highly dependable and reliable in ensuring priorities are met effectively Willingness to occasionally support work schedules outside of standard business hours (evenings / weekends).

  • Malaysia
  • Permanent
  • Negotiable

Customer Service Executive (Logistics)

Executive recruitment company, Monroe Consulting Malaysia is partnering with a leading freight forwarding company, providing specialised supply chain solutions worldwide. The company is now looking to hire Customer Service Executives (Control Tower). This role plays a key part in ensuring end-to-end supply chain visibility, operational efficiency, and timely execution of shipments for one of the company's major clients. The role involves daily coordination with customers, carriers, suppliers, and internal teams, while maintaining high service quality and meeting performance and cost targets. Job Responsibilities: Day to Day Operations: Act as the first point of contact for customers, transport providers, suppliers, and other supply chain stakeholders. Handle transport requests, related documentation, and data entry into IT systems. Manage transport bookings with service providers according to schedules and routings. Coordinate spot quotations with service providers when necessary. Liaise with shipment origin and destination stakeholders for timely collection and delivery, including pre alert communications. Supply Chain Visibility & Event Management: Monitor and track shipment execution, ensuring all milestones are updated accurately and on time. Follow up on missing events and investigate data inconsistencies. Ensure all supply chain stakeholders adhere to agreed service levels. Customer Service & Incident Management: Handle customer requests, supply chain incidents, and disruptions in line with agreed service levels. Log incidents, conduct root cause analysis, assign corrective actions, and follow up. Support financial claim processes for lost or damaged shipments. Provide timely updates to team leads and relevant stakeholders, proposing alternative solutions when deviations occur. Performance Improvement & Reporting: Monitor transport provider service quality and provide feedback to management teams. Support preparation of operational reports, KPI tracking, and review meetings. Suggest areas for improvement in processes, policies, or operational practices. Support internal projects and other tasks as assigned by management Job Requirements: Minimum 2 years' experience in transport management, freight forwarding, or supply chain operations. Operational experience in a Control Tower or 4PL environment is preferred. Knowledge of Aerospace operations, including AOG and oversize cargo, is an advantage. Strong understanding of logistics processes, transport operations, and supply chain visibility. Proficient in MS Office (Excel, Word, PowerPoint); experience with freight forwarding IT systems desirable. Excellent communication skills in English; additional languages a plus. Hands-on, proactive, and capable of working under pressure. Willingness to work rotational 24/7 shifts.

  • Malaysia
  • Permanent
  • Negotiable

4PL Team Lead

Executive recruitment company, Monroe Consulting Malaysia is partnering with a leading global freight forwarding company, providing end-to-end supply chain solutions worldwide. The company is now looking to hire a Team Lead (Control Tower Operations). This role plays a critical part in ensuring operational excellence, end-to-end supply chain visibility, and timely delivery of shipments across multiple transport modes, while leading and coaching a team of Operations Coordinators to meet performance, cost, and quality targets. Job Responsibilities: Lead, coach, and support a team of Operations Coordinators to ensure smooth daily operations and issue resolution. Act as the first escalation point for operational issues and guide the team in problem-solving. Oversee shipment bookings, transport planning, and coordination with suppliers, carriers, and internal stakeholders. Monitor service provider performance and compliance and identify continuous improvement opportunities. Manage shift schedules, workload, overtime, and leave planning to ensure business continuity. Maintain proactive communication with customers and supply chain stakeholders; handle escalated incidents and deviations. Support supplier onboarding and ensure compliance with operational SOPs. Assist in KPI tracking, reporting, and preparation of operational reviews. Job Requirements: Minimum 4 years of experience in transport management or freight forwarding Proven experience in a similar operational role, ideally in a 4PL or Control Tower environment. Exposure to AOG/non-AOG shipments. Strong understanding of logistics processes, transport operations, and supply chain visibility. Proficient in MS Office (Excel, PowerPoint, Word; Visio is a plus). Excellent communication skills in English; additional languages a plus. Hands-on, proactive, and able to work under pressure. Willingness to work rotational 24/7 shifts.

  • Malaysia
  • Permanent
  • Negotiable

Senior Shipping Executive (Logistic)

Our client, a reputable oleochemical manufacturing company, is seeking an experienced Senior Shipping Executive to lead, oversee, and continuously improve shipping and logistics operations at its facility in North Sumatera. This role ensures efficient, safe, and compliant shipping activities that align with international standards, customer requirements, and cost-effectiveness targets. The ideal candidate will be a hands-on and strategic professional with a strong background in shipping operations management, export-import procedures, and coordination with port authorities and logistics partners. Experience in the oleochemical or related manufacturing industry is highly preferred. Job Description Prepare and manage documents for ordering, shipping, and receiving goods promptly and in accordance with company procedures. Ensure adherence to local and international trade regulations, including customs compliance, trade agreements, and licensing requirements. Demonstrate proficiency in PIB and PEB modules, TI CEISA inventory input systems, BC 23 reports, master list management, and related processes. Understand import and export policies, procedures, and legal implications in both the origin and destination countries. Source and negotiate competitive freight rates to meet KPI targets. Ensure timely freight bookings with carriers or liners to secure cost-efficient rates, optimal sailing schedules, fast transit times, and reliable service to meet customer shipment deadlines. Plan, organize, and oversee daily import and export operations, including documentation, customs clearance, and logistics coordination. Build and maintain strong relationships with logistics providers, government bodies, clients, and vendors. Prepare and submit daily, weekly, and monthly reports on shipping and documentation activities. Ensure all operations comply with ESI Integrated Management System standards (ISO 9001, FSSC 22000, ISO 22716, GMP+B2, RSPO, Halal, Kosher, and GMP). Requirements Minimum of 3 years of relevant work experience. Strong analytical and problem-solving skills with a proactive approach to issue resolution. In-depth knowledge of customs regulations, trade agreements, and international shipping procedures. Proficiency in trade management systems and tools such as CEISA 4.0 and related software.

  • Indonesia
  • Permanent
  • Negotiable

Head of Operations (Aviation)

Our client, a reputable international aviation services company, is seeking an experienced Head of Operations to lead, oversee, and continuously improve ground handling station operations in Indonesia. This role ensures high-quality, efficient, and safe operations that align with global standards, customer satisfaction, and cost efficiency. The ideal candidate will be a strategic leader with a strong background in aviation operations management, safety, compliance, and cross-functional team leadership. Key Responsibilities Operational & Strategic Leadership Ensure the station provides efficient and high-quality service in line with international aviation and ground handling standards. Develop and execute operational strategies aligned with the company's mission, safety, and customer satisfaction goals. Oversee day-to-day operational, safety, and security activities at the station. Represent the station to external stakeholders including airport authorities, government entities, and airline partners. People & Performance Management Lead, motivate, and develop a diverse operations team to achieve key business objectives. Conduct regular performance evaluations and implement continuous improvement programs. Foster a culture of safety, accountability, and excellence across all teams. Budgeting & Resource Planning Prepare and manage station budgets, ensuring effective resource utilization and cost control. Plan and monitor manpower, equipment, and infrastructure needs for operational efficiency. Analyze operational data and develop performance improvement initiatives. Safety, Quality & Compliance Ensure full compliance with aviation safety regulations and company standards. Implement and monitor Safety Management Systems (SMS) and Environment, Health & Safety (EHS) frameworks. Oversee risk assessments, audits, and incident investigations, ensuring corrective actions are implemented effectively. Stakeholder & Customer Relations Maintain effective communication and relationships with customer airlines and regulatory bodies. Monitor customer satisfaction levels and lead initiatives to improve service delivery. Support sales and marketing teams with operational insights, service proposals, and new project development. Qualifications Bachelor's degree in Aviation Management, Engineering, or related field (Master's degree preferred). Minimum 10 years of progressive experience in ground handling or airport operations, with at least 5 years in a senior leadership role. Strong knowledge of international ground handling standards, safety management, and aviation regulations. Proven experience managing large teams and budgets. Excellent communication, leadership, and problem-solving skills. Fluency in English and Bahasa Indonesia required.

  • Indonesia
  • Permanent
  • Negotiable

Business Process Excellence Specialist - 4PL Control Tower

Executive recruitment company Monroe Consulting Group Malaysia's Logistic Division is partnering with an international 4PL logistics and supply chains company to hire a Business Process Excellence Specialist. The Business Process Excellence (BPE) Specialist is part of the Control Tower team, responsible to drive process efficiency and lead optimization and transformation initiatives within the 4PL Control Tower. This role will be based in Selangor, Malaysia. Job Responsibilities: Process Efficiency & Standardization Monitor efficiency of operational process execution * Identify and document deviations to both internal process standards as well as customer agreements (e.g. SOPs) Manage and oversee the effective implementation of corrective measures in Operations in alignment with operational management and contract management teams, as well as Quality team. Act as the overall owner of the Control Tower Change Management process, ensure that all changes (internal / customer facing) are captured, documented and handled in a structured way. Optimization & Continuous Improvement: Accountable to identify potential for improvement and standardization in operational processes and within operational IT solutions, using Lean tools and methodologies (e.g. Kaizen, 5Why etc.) Propose measures for efficiency increase, including evaluation of process automation and outsourcing Manage the implementation of selected improvement initiatives with internal teams, including estimation of implementation budget and operational run cost. Monitor ROI and efficiency of implemented measures Drive a mindset of excellence and continuous improvement in the Control Tower, from operators to regional management teams Governance & Operational Documentation Management: Oversee and guide operational teams in the generation of process documentation (SOPs, Work Instructions, Process Flowcharts) in line with Document Management standards and applicable industry quality standards (e.g. ISO etc.) Manage reviews of existing process documentation to ensure that all operational processes are properly documented, trained, and signed off. Performance Analytics & Operational Excellence: Provide guidance to operational teams in the implementation of structured processes to capture, follow up and resolve all operational incidents and non-conformities Collaborate with operational teams to drive periodical data analysis on incidents and non-conformities, define corrective and preventive measures and oversee the implementation of action plans Job Requirements: Bachelor's Degree/Master's in Industrial Engineering, Logistics, Supply Chain, or equivalent. Lean Six Sigma Green Belt or higher certification preferred. 5+ years in process improvement, business transformation, or operational excellence in logistics/4PL/3PL. Solid background in control tower models, process improvements, and change management. Proficient in project tools such as Visio, data analytics (Excel, Power BI, Tableau) and other methodologies (Agile, PMP). Experience with global, multi-client logistics setups. Fluent in English & Bahasa Malaysia.

  • Selangor
  • Permanent
  • Negotiable
Meet the team.
  • Avinash Kumar Manoharan

    Avinash Kumar Manoharan

    Managing Director - Malaysia

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  • John Stuart Tolmie

    John Stuart Tolmie

    Managing Director - Thailand

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  • Tina Nugraheni

    Tina Nugraheni

    Managing Director - Indonesia & Philippines

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  • M. Sidiq Fanani

    M. Sidiq Fanani

    Associate Director Industrial & Energy - Indonesia

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  • Lubiana Mileva Alfitri

    Lubiana Mileva Alfitri

    Principal Consultant - Indonesia

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