Supply Chain Executive Search | Monroe Consulting Group

Control Tower Senior Manager

Monroe Consulting Group Malaysia, an executive recruitment firm is partnering with an international 4PL logistics and supply chains company to hire a 4PL Hub Manager. This role is responsible for managing and structuring the 4PL Hub and its Operational Team to deliver to multiple major accounts, multiple customers, visibility, proactivity, reactivity, optimizations and a high level of satisfaction. This opportunity is based in Subang Jaya, Selangor. Strategic Leadership & Team Management * Lead, mentor, and develop a high-performing operations team across multiple customer accounts and geographies. * Define team structure, roles, and responsibilities aligned with business goals and customer expectations. * Foster a culture of accountability, collaboration, and continuous learning. * Manage escalations, performance issues, and ensure adequate coverage during holidays or absences. * Drive employee engagement and retention through coaching, recognition, and career development planning. Operational Oversight & Execution * Oversee end-to-end logistics operations including planning, booking, and shipment monitoring to ensure seamless execution. * Ensure compliance with customer contracts, service level agreements (SLAs), and key performance indicators (KPIs). * Implement and enforce standardized processes across the hub to ensure consistency and efficiency. * Monitor daily dashboards and proactively address deviations or bottlenecks in real-time. Quality, Compliance & Risk Management * Ensure all operations adhere to the company's Quality Plan and risk management framework. * Oversee the logging, investigation, and resolution of customer complaints and non-conformities. * Conduct root cause analysis and implement corrective/preventive actions (CAPA). * Maintain up-to-date documentation of business processes and ensure audit readiness. Customer Relationship Management * Act as the senior point of contact for key customer accounts, ensuring high satisfaction and trust. * Lead regular customer reviews (weekly/bi-weekly), presenting performance insights, addressing concerns, and aligning on improvement plans. * Manage special customer requests and escalations, ensuring timely resolution and communication. * Collaborate with IT and other departments to ensure customer systems and tools are functioning optimally. Continuous Improvement & Operational Excellence * Champion a culture of continuous improvement through regular process reviews and lean initiatives. * Identify and implement opportunities for automation, cost savings, and service enhancements. * Collaborate with supply chain engineers and cross-functional teams to optimize workflows and eliminate inefficiencies. * Lead initiatives such as morning briefings, performance huddles, and Kaizen events. Reporting & Business Intelligence * Provide regular reports on 3PL performance, quality, finance, and productivity. * Analyze root causes for escalations and propose corrective actions. * Monitor Incoterm location files and resolve discrepancies 3PL Logistics Provider Performance Management * Work closely with 3PL/Steering teams to evaluate and enhance LSP performance. * Lead or participate in 3PL review meetings, ensuring alignment on service levels and corrective actions. * Monitor and report on 3PL KPIs, escalating issues as needed and driving accountability. Scope & Change Management * Identify operational impacts of scope changes and communicate them to leadership. * Support the integration of new customers, services, or geographies into the 4PL hub. * Ensure smooth transitions and minimal disruption during organizational or process changes. Governance & Policy Adherence * Ensure compliance with company policies, including neutrality, ethics, and quality standards. * Represent the 4PL Hub in audits, customer visits, and internal governance forums. Job Requirements: * 5+ years in transport or freight forwarding. * 5+ years in customer service with international clients. * Experience in 4PL or Control Tower environments preferred. * Team management experience of over 20 staff is a must. * Background in logistics, supply chain, or international trade. - Strong leadership and customer service skills. * Excellent communication (English required; additional languages a plus). * Proactive, hands-on, and solution-oriented mindset. * Proficient in MS Office and logistics tools. * Ability to work under pressure and manage multiple priorities.

Selangor
Permanent
Negotiable

Sales Development Representative [Cebu]

Executive recruitment firm Monroe Consulting Group Philippines is recruiting on behalf of a cloud-based multi-carrier shipping solution empowers warehouse and shipping teams to streamline their operations, improving speed and accuracy while reducing carrier and operational costs. Job Summary The Sales Development Representative (SDR) will be responsible for researching target accounts and contacts, executing outbound email and call campaigns, monitoring prospect and sales signals, and scheduling appointments for our Sales Executives Key Job Responsibilities Lead Generation: Proactively identify and generate new leads through cold calls, emails and LinkedIn Qualifying Prospects: Engage with potential clients through various channels, including phone calls, emails, and LinkedIn, and qualify them for further discussions with the sales team. Collaborate with Sales and Marketing Team: Collaborate with the sales and marketing team to develop and execute effective outreach strategies. Tech Savvy: Use our tech stack to manage your job, drive success and track/measure success. Market Research: Conduct research on target industries, competitors, and potential clients to better understand the market landscape and refine outreach strategies. Customer Education: Provide potential clients with detailed information about the company services, explaining how we can solve their shipping and fulfillment challenges. Performance Tracking: Meet and exceed key performance indicators (KPIs) related to lead generation, outreach activities, and qualified meetings scheduled. Continuous Improvement: Stay up-to-date with industry trends, logistics technologies, and best practices in sales development. Key Job Qualification 1+year experience as an SDR or BDR, ideally in Logistics and Supply Chain, Manufacturing, SaaS/Technology, IT, or other related fields is preferred but not required. Basic knowledge of shipping or e-commerce platforms or the ability to quickly learn about them. Demonstrated success in executing Outbound campaign (Cold calls and cold emails). Experienced cold emailer who is skilled in crafting emails including personalization and relevancy. Confident cold caller who is quick to build rapport, engages in active listening and knows how to flip objections into qualified, interested prospects. Has a hunter mindset and not just a task executor. You are determined to get appointments and are a student of sales. A growth mindset: Has a love for learning, and is eager to adapt and learn quickly. Ability to adjust strategies or approaches based on feedback, market changes, or unexpected situations. Ability to work independently and remotely, with a proactive and self-motivated approach. Excellent organizational skills Team player, and excellent listener- assertive and persuasive. Exhibit extreme ownership over achievement of weekly/monthly goals and targets Learn and maintain in-depth knowledge of the company technology, industry trends, and competition

Philippines
Permanent
Negotiable

Non-Conformance Supervisor

Executive recruitment company Monroe Consulting Group Malaysia's Logistic Division is partnering with an international 4PL logistics and supply chains company to hire a Non-conformance Supervisor. The Non-Conformance Supervisor is responsible for overseeing the identification, management, and resolution of Non-Conformances (NCs) within the company's 4PL logistics operations. This role ensures timely escalation of critical issues, implements containment and corrective actions (C&C), and works closely with operational teams to maintain high quality service standards and customer satisfaction. Non-Conformance (NC) Management Identify, log, and track NCs in NC platform. Conduct root cause analysis to determine the source of issues. Coordinate corrective and preventive actions with relevant teams. Escalation Handling Act as the primary point of contact for operational and customer escalations. Ensure timely escalation of unresolved or high-impact NCs to management. Provide status updates and resolution plans to stakeholders. Containment & Corrective Actions (C&C) Implement immediate containment measures to limit operational or customer impact. Monitor the effectiveness of corrective actions and ensure closure of NCs. Maintain documentation for audits, internal reporting, and continuous improvement. Team Coordination & Reporting Supervise Quality Compliance coordinators or analysts, providing guidance and support. Prepare regular reports on NC trends, escalation metrics, and resolution timelines. Collaborate with Operations, Quality, and Customer Service teams to prevent recurrence. Job Requirements: Bachelor's degree in Logistics, Supply Chain, Business, or related field. Knowledge in root cause analysis and complaint investigation Minimum 3-5 years' experience in logistics operations or quality management, ideally in a 4PL environment. Strong knowledge of NC processes, CAPA, and escalation management. Excellent problem-solving, analytical, and organizational skills. Effective communication skills for coordinating across teams and escalating issues. Proficiency with logistics management systems, MS Office, and reporting tools.

Malaysia
Permanent
Negotiable

Sr Executive Customs Compliance

Executive recruitment company Monroe Consulting Group Malaysia's Logistic Service Division is recruiting on behalf of a multinational organization who is well established in the field of freight forwarding. Our respected client is seeking a Sr Executive, Customs Compliance to be based in Shah Alam, Malaysia. Job Responsibilities: Provide advice to internal stakeholder on correct indirect tax treatment (e.g. on HS Code application for importation/own manufactured goods, sales tax exemption) Fully conversant with import and export laws and regulations, maintain basic understanding and keep up-to-date with changes on import and export Liaise with Custom on any queries/ correspondence/ audits. Knowledge in Bonded, Free Trade Zone and restrictions, tariff systems, insurance requirements and all other customs related matters from time to time. Maintain customer profiles and relationships including key contacts, special requirements, contract rates and preferred routings/services/carriers. Monitor and audit files to ensure the department is meeting company KPI's, Operational duties to include but not limited to coordination with shippers, truckers, airlines and other Regulatory departments. Updating himself/herself about various rules, policies and programs of customs alongside upholding compliance with sectional modulations of the organization. Working with the unit head of the organization (e.g. RFQ) and checking, studying and examining various methods and procedures of importation. Participate in and support business reviews monthly (or more frequently as required) with service providers; drive corrective actions as warranted based on performance. Seek Customs Broker to HTS codes (Global vs National Mapping) and if require request for Local Customs Advanced Ruling. Engage in dialog as necessary with Customs personnel & related agencies on behalf. Liaising with internal & external parties on tariff codes for purchases and identify potential exemptions. Monitoring of application and reporting of duties & Sales Tax exemption/ drawback Job Requirements: Minimum Diploma/Degree in any field. Minimum 5-6 years working experience in MNC Freight Forwarding Logistics experience specializing in customs regulations Fluent in English, both oral and written. Computer literacy - Microsoft Office. Possess a clear, detailed understanding and knowledge of the procedures and practices required to complete Ocean, Cross-border (logistics) and Air Freight shipments. Patiently communicate and problem-solving capabilities Self-motivated, able to work in a team and independently Detail oriented and meet deadlines. Knowledge in local EDI declaration submission Local Customs License/Certification (KEK - preferred)

Selangor
Permanent
Negotiable

Sector Head

Executive recruitment company, Monroe Consulting Malaysia is partnering with a leading logistics organization in Malaysia, providing end-to-end supply chain and freight solutions. The company is looking to hire a Sector Head to lead the Malaysia sector team, grow strategic and high-potential customer accounts, develop new business channels, strengthen relationships, and execute sector strategies in line with regional and global objectives. Job Responsibilities: To ensure revenue growth of the portfolio assigned through wins from new and existing business. To ensure the yield growth NR of the portfolio assigned through margin management. To manage the Account Receivables of the portfolio as per Company's requirement. To manage customer satisfaction to the required standards. To ensure retention of accounts assigned through excellent service and commitment. To consistently align and adhere to the Maintain the Aim objectives. To gather market movement and competition activities. To conduct MBR/QBR with the respective customers. Any other tasks that may be assigned from time to time by the Management. Job Requirements: Bachelor's Degree in Business Administration, Marketing, Logistics, Supply Chain Management or related field. Minimum 5 years of working experience in supply chain or contract logistics related field. Experience in Air freight/Sea freight Ability to understand commercial implications of solutions proposed, potential areas of risk and methods to limit liabilities

Malaysia
Permanent
Negotiable

HRBP Manager

Executive recruitment company Monroe Consulting Group Indonesia is recruiting on behalf of a leading multinational company in the aviation ground handling and cargo services sector. As the business continues to expand across Indonesia, our client is seeking an experienced HR Manager / HR Business Partner (HRBP Manager) to drive strategic people initiatives and ensure workforce readiness across all operational stations and cargo warehouses in Indonesia. Position Summary: We are seeking an experienced HR Manager / HR Business Partner to take full ownership of HR function for the Indonesia entity. The role will partner closely with business leaders to drive people-related strategies, ensuring the organization attracts, develops, and retains high-quality talent. You will lead the recruitment team, oversee HR operations, manage industrial relations, and shape a culture of performance, compliance, and engagement across all operational sites. Key Responsibilities HR Business Partnering & Strategy Advise business unit leaders on workforce planning, organizational design, and talent strategies. Translate business objectives into effective HR initiatives that support operational performance and growth. Provide data-driven insights and people analytics to support decision-making. Employee Relations & Culture Lead employee relations: ensure fair and compliant resolution of workplace issues, grievances, and disciplinary matters. Foster a positive, inclusive, high-performance culture aligned with company values. Develop and implement engagement, recognition, and retention programs. Performance & Talent Management Manage the full performance management cycle - goal setting, reviews, feedback, and development plans. Oversee talent reviews, succession planning, and leadership development initiatives. Collaborate with L&D to address competency gaps and support continuous development. HR Operations & Compliance Ensure HR operations fully comply with Indonesian labor laws, aviation regulations, and internal standards. Oversee onboarding, contract management, HRIS data integrity, workforce documentation, and HR processes. Monitor HR KPIs, drive process improvements, and maintain accuracy and efficiency. Recruitment Team Leadership Lead, coach, and manage the recruitment team to deliver high-quality hiring for operational, technical, and management roles. Define and track recruiter KPIs, improve sourcing, screening, and selection processes. Manage full-cycle recruitment, strengthen employer branding, and elevate candidate experience. Build and maintain talent pipelines - especially for high-volume and hard-to-fill roles. Forecast manpower needs and align recruitment strategies with operational demands. Collaborate with external partners: universities, training institutions, recruitment vendors, aviation talent pools. Industrial Relations & Labor Compliance Maintain constructive labor-management relations; lead union negotiations, consultations, and bipartite processes as needed. Manage industrial dispute resolution, disciplinary cases, grievances, terminations - ensuring compliance and fairness. Maintain documentation and compliance with collective labor agreements, aviation-specific regulations, and Indonesian law. Proactively monitor workplace climate and provide early warning on IR risks; advise leadership on IR impact and mitigation. Qualifications & Skills Bachelor's degree (in HR, Business, Management, or related field) 5-10 years of progressive HR experience - ideally in multinational companies, aviation/ground-handling, cargo, manufacturing, or other labor-intensive industries English: advanced / fluent Strong knowledge of Indonesian labor law, industrial relations, and compliance standards Hands-on experience with HRIS, recruitment platforms, MS Office; tech-savvy with data-driven mindset Core competencies: strategic thinking, business acumen, influencing & leadership, talent development, engagement & retention focus, result-oriented, and able to operate in fast-paced, operational environment

Jakarta
Permanent
Negotiable

HRBP Manager

Executive recruitment company Monroe Consulting Group Indonesia is recruiting on behalf of a leading multinational company in the aviation ground handling and cargo services sector. As the business continues to expand across Indonesia, our client is seeking an experienced HR Manager / HR Business Partner (HRBP Manager) to drive strategic people initiatives and ensure workforce readiness across all operational stations and cargo warehouses in Indonesia. Position Summary: We are seeking an experienced HR Manager / HR Business Partner to take full ownership of HR function for the Indonesia entity. The role will partner closely with business leaders to drive people-related strategies, ensuring the organization attracts, develops, and retains high-quality talent. You will lead the recruitment team, oversee HR operations, manage industrial relations, and shape a culture of performance, compliance, and engagement across all operational sites. Key Responsibilities HR Business Partnering & Strategy Advise business unit leaders on workforce planning, organizational design, and talent strategies. Translate business objectives into effective HR initiatives that support operational performance and growth. Provide data-driven insights and people analytics to support decision-making. Employee Relations & Culture Lead employee relations: ensure fair and compliant resolution of workplace issues, grievances, and disciplinary matters. Foster a positive, inclusive, high-performance culture aligned with company values. Develop and implement engagement, recognition, and retention programs. Performance & Talent Management Manage the full performance management cycle - goal setting, reviews, feedback, and development plans. Oversee talent reviews, succession planning, and leadership development initiatives. Collaborate with L&D to address competency gaps and support continuous development. HR Operations & Compliance Ensure HR operations fully comply with Indonesian labor laws, aviation regulations, and internal standards. Oversee onboarding, contract management, HRIS data integrity, workforce documentation, and HR processes. Monitor HR KPIs, drive process improvements, and maintain accuracy and efficiency. Recruitment Team Leadership Lead, coach, and manage the recruitment team to deliver high-quality hiring for operational, technical, and management roles. Define and track recruiter KPIs, improve sourcing, screening, and selection processes. Manage full-cycle recruitment, strengthen employer branding, and elevate candidate experience. Build and maintain talent pipelines - especially for high-volume and hard-to-fill roles. Forecast manpower needs and align recruitment strategies with operational demands. Collaborate with external partners: universities, training institutions, recruitment vendors, aviation talent pools. Industrial Relations & Labor Compliance Maintain constructive labor-management relations; lead union negotiations, consultations, and bipartite processes as needed. Manage industrial dispute resolution, disciplinary cases, grievances, terminations - ensuring compliance and fairness. Maintain documentation and compliance with collective labor agreements, aviation-specific regulations, and Indonesian law. Proactively monitor workplace climate and provide early warning on IR risks; advise leadership on IR impact and mitigation. Qualifications & Skills Bachelor's degree (in HR, Business, Management, or related field) 5-10 years of progressive HR experience - ideally in multinational companies, aviation/ground-handling, cargo, manufacturing, or other labor-intensive industries English: advanced / fluent Strong knowledge of Indonesian labor law, industrial relations, and compliance standards Hands-on experience with HRIS, recruitment platforms, MS Office; tech-savvy with data-driven mindset Core competencies: strategic thinking, business acumen, influencing & leadership, talent development, engagement & retention focus, result-oriented, and able to operate in fast-paced, operational environment

Jakarta
Permanent
Negotiable

HR Manager

Executive recruitment company Monroe Consulting Group Philippines is recruiting on behalf of an ingredients provider that imports and distributes functional and specialty ingredients for industries such as food and beverage, nutraceuticals, and cosmetics. Our client is seeking an HR Leader who will oversee the Human Resources Department and the administrative staff. The successful candidate is expected to take the lead on the following core HR functions: Recruitment, Organizational Development, Compensation and Benefits, Payroll, and Labor Relations. This role is based in San Juan City, Metro Manila, with a full onsite work arrangement. Key responsibilities: Lead end-to-end talent acquisition including scouting, screening, interviewing, hiring, and onboarding to ensure the company is staffed with high-quality and culture-fit employees. Implement and enforce HR policies and the company manual, issuing memos, disciplinary actions, and termination notices in alignment with due process and labor standards. Manage payroll and government-mandated benefits, ensuring accurate and timely processing, compliance, and documentation. Oversee daily operations of Security and Maintenance teams to ensure a safe, secure, and well-maintained office environment. Supervise property management functions for the office building, including upkeep, vendor coordination, and facilities-related concerns. Monitor and manage procurement of office supplies, corporate giveaways, and other items needed for company operations. Design, plan, and execute employee engagement initiatives to foster a positive work culture, strengthen collaboration, and enhance employee satisfaction. Lead the annual performance appraisal process, consolidating results and providing recommendations on compensation adjustments and training needs to leadership. Stay up-to-date with the competitive compensation and benefits of companies in our industry, and related industries. Key requirements: Bachelor's degree in Human Resources, Business Administration, Psychology, or any related field (Master's degree or relevant postgraduate studies is a strong advantage) At least 8 years of progressive HR experience, including a minimum of 5 years in a senior or leadership capacity Exceptional interpersonal and leadership skills Excellent command of the English language Proven expertise in recruitment, organizational development, and building high-performing teams Deep understanding of DOLE regulations, labor standards, and HR compliance requirements Up-to-date knowledge of modern HR practices, digital HR tools, and industry trends Strong executive presence and the ability to command respect and build trust among employees and leaders Background in mergers and acquisition is a plus Experience managing the HR function of an organization with revenues between ₱1B to ₱1.5B, including overseeing company culture, engagement, and organizational development initiatives

San Juan
Permanent
Negotiable

Customer Service Executive (Logistics)

Executive recruitment company, Monroe Consulting Malaysia is partnering with a leading freight forwarding company, providing specialised supply chain solutions worldwide. The company is now looking to hire Customer Service Executives (Control Tower). This role plays a key part in ensuring end-to-end supply chain visibility, operational efficiency, and timely execution of shipments for one of the company's major clients. The role involves daily coordination with customers, carriers, suppliers, and internal teams, while maintaining high service quality and meeting performance and cost targets. Job Responsibilities: Day to Day Operations: Act as the first point of contact for customers, transport providers, suppliers, and other supply chain stakeholders. Handle transport requests, related documentation, and data entry into IT systems. Manage transport bookings with service providers according to schedules and routings. Coordinate spot quotations with service providers when necessary. Liaise with shipment origin and destination stakeholders for timely collection and delivery, including pre alert communications. Supply Chain Visibility & Event Management: Monitor and track shipment execution, ensuring all milestones are updated accurately and on time. Follow up on missing events and investigate data inconsistencies. Ensure all supply chain stakeholders adhere to agreed service levels. Customer Service & Incident Management: Handle customer requests, supply chain incidents, and disruptions in line with agreed service levels. Log incidents, conduct root cause analysis, assign corrective actions, and follow up. Support financial claim processes for lost or damaged shipments. Provide timely updates to team leads and relevant stakeholders, proposing alternative solutions when deviations occur. Performance Improvement & Reporting: Monitor transport provider service quality and provide feedback to management teams. Support preparation of operational reports, KPI tracking, and review meetings. Suggest areas for improvement in processes, policies, or operational practices. Support internal projects and other tasks as assigned by management Job Requirements: Minimum 2 years' experience in transport management, freight forwarding, or supply chain operations. Operational experience in a Control Tower or 4PL environment is preferred. Knowledge of Aerospace operations, including AOG and oversize cargo, is an advantage. Strong understanding of logistics processes, transport operations, and supply chain visibility. Proficient in MS Office (Excel, Word, PowerPoint); experience with freight forwarding IT systems desirable. Excellent communication skills in English; additional languages a plus. Hands-on, proactive, and capable of working under pressure. Willingness to work rotational 24/7 shifts.

Malaysia
Permanent
Negotiable

4PL Team Lead

Executive recruitment company, Monroe Consulting Malaysia is partnering with a leading global freight forwarding company, providing end-to-end supply chain solutions worldwide. The company is now looking to hire a Team Lead (Control Tower Operations). This role plays a critical part in ensuring operational excellence, end-to-end supply chain visibility, and timely delivery of shipments across multiple transport modes, while leading and coaching a team of Operations Coordinators to meet performance, cost, and quality targets. Job Responsibilities: Lead, coach, and support a team of Operations Coordinators to ensure smooth daily operations and issue resolution. Act as the first escalation point for operational issues and guide the team in problem-solving. Oversee shipment bookings, transport planning, and coordination with suppliers, carriers, and internal stakeholders. Monitor service provider performance and compliance and identify continuous improvement opportunities. Manage shift schedules, workload, overtime, and leave planning to ensure business continuity. Maintain proactive communication with customers and supply chain stakeholders; handle escalated incidents and deviations. Support supplier onboarding and ensure compliance with operational SOPs. Assist in KPI tracking, reporting, and preparation of operational reviews. Job Requirements: Minimum 4 years of experience in transport management or freight forwarding Proven experience in a similar operational role, ideally in a 4PL or Control Tower environment. Exposure to AOG/non-AOG shipments. Strong understanding of logistics processes, transport operations, and supply chain visibility. Proficient in MS Office (Excel, PowerPoint, Word; Visio is a plus). Excellent communication skills in English; additional languages a plus. Hands-on, proactive, and able to work under pressure. Willingness to work rotational 24/7 shifts.

Malaysia
Permanent
Negotiable

Senior Shipping Executive (Logistic)

Our client, a reputable oleochemical manufacturing company, is seeking an experienced Senior Shipping Executive to lead, oversee, and continuously improve shipping and logistics operations at its facility in North Sumatera. This role ensures efficient, safe, and compliant shipping activities that align with international standards, customer requirements, and cost-effectiveness targets. The ideal candidate will be a hands-on and strategic professional with a strong background in shipping operations management, export-import procedures, and coordination with port authorities and logistics partners. Experience in the oleochemical or related manufacturing industry is highly preferred. Job Description Prepare and manage documents for ordering, shipping, and receiving goods promptly and in accordance with company procedures. Ensure adherence to local and international trade regulations, including customs compliance, trade agreements, and licensing requirements. Demonstrate proficiency in PIB and PEB modules, TI CEISA inventory input systems, BC 23 reports, master list management, and related processes. Understand import and export policies, procedures, and legal implications in both the origin and destination countries. Source and negotiate competitive freight rates to meet KPI targets. Ensure timely freight bookings with carriers or liners to secure cost-efficient rates, optimal sailing schedules, fast transit times, and reliable service to meet customer shipment deadlines. Plan, organize, and oversee daily import and export operations, including documentation, customs clearance, and logistics coordination. Build and maintain strong relationships with logistics providers, government bodies, clients, and vendors. Prepare and submit daily, weekly, and monthly reports on shipping and documentation activities. Ensure all operations comply with ESI Integrated Management System standards (ISO 9001, FSSC 22000, ISO 22716, GMP+B2, RSPO, Halal, Kosher, and GMP). Requirements Minimum of 3 years of relevant work experience. Strong analytical and problem-solving skills with a proactive approach to issue resolution. In-depth knowledge of customs regulations, trade agreements, and international shipping procedures. Proficiency in trade management systems and tools such as CEISA 4.0 and related software.

Indonesia
Permanent
Negotiable

Head of Operations (Aviation)

Our client, a reputable international aviation services company, is seeking an experienced Head of Operations to lead, oversee, and continuously improve ground handling station operations in Indonesia. This role ensures high-quality, efficient, and safe operations that align with global standards, customer satisfaction, and cost efficiency. The ideal candidate will be a strategic leader with a strong background in aviation operations management, safety, compliance, and cross-functional team leadership. Key Responsibilities Operational & Strategic Leadership Ensure the station provides efficient and high-quality service in line with international aviation and ground handling standards. Develop and execute operational strategies aligned with the company's mission, safety, and customer satisfaction goals. Oversee day-to-day operational, safety, and security activities at the station. Represent the station to external stakeholders including airport authorities, government entities, and airline partners. People & Performance Management Lead, motivate, and develop a diverse operations team to achieve key business objectives. Conduct regular performance evaluations and implement continuous improvement programs. Foster a culture of safety, accountability, and excellence across all teams. Budgeting & Resource Planning Prepare and manage station budgets, ensuring effective resource utilization and cost control. Plan and monitor manpower, equipment, and infrastructure needs for operational efficiency. Analyze operational data and develop performance improvement initiatives. Safety, Quality & Compliance Ensure full compliance with aviation safety regulations and company standards. Implement and monitor Safety Management Systems (SMS) and Environment, Health & Safety (EHS) frameworks. Oversee risk assessments, audits, and incident investigations, ensuring corrective actions are implemented effectively. Stakeholder & Customer Relations Maintain effective communication and relationships with customer airlines and regulatory bodies. Monitor customer satisfaction levels and lead initiatives to improve service delivery. Support sales and marketing teams with operational insights, service proposals, and new project development. Qualifications Bachelor's degree in Aviation Management, Engineering, or related field (Master's degree preferred). Minimum 10 years of progressive experience in ground handling or airport operations, with at least 5 years in a senior leadership role. Strong knowledge of international ground handling standards, safety management, and aviation regulations. Proven experience managing large teams and budgets. Excellent communication, leadership, and problem-solving skills. Fluency in English and Bahasa Indonesia required.