Executive Search & Headhunting Recruitment Services for the Hospitality Industry


Monroe Consulting Group’s executive search services provide specialise recruitment expertise to help our clients secure the best talents within the Hospitality Industry. Monroe’s team of experts is well placed to support multinational and national companies within the Hospitality industry to identify the best available candidates.Monroe Consulting Group’s Hospitality head-hunters works across various services that includes food and beverages, restaurants, event planning, hotels, theme parks, and tourism.

The ability of our head-hunters to source passive candidates is what has set us apart from other recruitment agency services. Monroe’s specialised executive search team thrive upon the partnerships it has cultivated with some of the world’s most recognised and respected brand names within the Hospitality sector.

Our expert recruitment head-hunters are well-entrenched across the Hospitality industry, enabling consultants to provide both our clients and candidates with a wealth of experience, intimate industry knowledge and the networks required for placing high-profile talent into key positions. Providing end-to-end recruitment agency services of an exceptional standard for management to senior-level executives within the Hospitality sector.

Browse our current job opening or contact our consultants to help you find your next career opportunity.

Searching for talent in the Hospitality industry? Reach out to us to source the most qualified talent in the market.

Latest roles.

HR Director - Langkawi

The Director of Human Resources will lead the HR department, ensuring the effective management of all HR functions, including recruitment, training, employee relations, and compliance. This role involves developing strategic HR initiatives to attract, retain, and develop top talent, fostering a positive workplace culture, and ensuring the hotel maintains high standards of employee satisfaction and engagement. Job Responsibilities: Strategic HR Leadership: Develop and implement HR strategies aligned with the hotel's business objectives and values. Advise senior management on HR best practices, labor laws, and industry trends. Foster a positive and inclusive workplace culture that promotes teamwork, professional growth, and high employee morale. Talent Acquisition and Management: Oversee the recruitment and selection process, ensuring the attraction of high-caliber candidates. Develop and implement effective onboarding programs to integrate new employees smoothly into the hotel's operations. Manage talent development programs, including succession planning and leadership development initiatives. Employee Relations and Engagement: Serve as a point of contact for employee concerns and grievances, ensuring prompt and effective resolution. Develop and implement employee engagement programs to enhance job satisfaction and retention. Promote a culture of open communication and collaboration among all hotel departments. Training and Development: Identify training needs and develop comprehensive training programs to enhance employee skills and performance. Coordinate with department heads to ensure training initiatives align with operational goals. Monitor and evaluate the effectiveness of training programs and make necessary adjustments. Compensation and Benefits: Oversee the administration of compensation and benefits programs, ensuring competitiveness and compliance with legal requirements. Conduct regular salary benchmarking and make recommendations for adjustments as needed. Develop and implement employee wellness programs to promote health and well-being. Performance Management: Implement and manage the performance appraisal process, ensuring timely and constructive feedback. Work with managers to address performance issues and develop improvement plans. Recognize and reward high-performing employees to maintain motivation and productivity. Compliance and Policy Management: Ensure compliance with local labor laws and regulations, as well as hotel policies and procedures. Update and maintain employee handbooks and HR policies, ensuring they are communicated effectively to staff. Conduct regular audits to ensure HR practices are in line with legal and regulatory requirements. HR Analytics and Reporting: Utilize HR data and analytics to drive decision-making and improve HR processes. Prepare and present regular reports on HR metrics, including turnover rates, employee satisfaction, and training effectiveness. Identify trends and provide insights to senior management for strategic planning. Job Requirements: Bachelor's degree in Human Resources, Business Administration, or a related field. Minimum of 8 years of experience in HR management, with at least 3 years in a leadership role, preferably within the hospitality industry. Strong knowledge of HR best practices, labor laws, and employment regulations. Excellent communication, interpersonal, and negotiation skills. Proven ability to lead and develop a high-performing HR team. Strong problem-solving skills and the ability to handle sensitive and confidential information with discretion. Proficiency in HRIS, Microsoft Office Suite, and other relevant HR software.

  • Malaysia
  • Permanent
  • Negotiable

Operations Manager (Chinese Restaurant)

Executive search firm Monroe Consulting Group is recruiting on behalf of a leading Hotel & Casino in Central Luzon. Our client is seeking an Operations Manager to oversee the efficient and effective operations of their Chinese restaurant. The work setup is onsite and based in Clark, Angeles Pampanga, Philippines. Key job responsibilities include: Develop and implement operational strategies and objectives to enhance efficiency and profitability. Monitor financial performance and analyze data to identify areas for improvement. Ensure compliance with food safety regulations and maintain high standards of hygiene and cleanliness. Recruit, train, and supervise staff, fostering a positive work environment and promoting professional development. Implement marketing initiatives to attract and retain customers, including pricing strategies and promotions. Oversee inventory management and control costs to maximize profitability. Plan and coordinate events and functions, ensuring smooth execution and guest satisfaction. Build partnerships and alliances with other organizations to enhance business opportunities. Lead by example, demonstrating a positive attitude and providing inspired leadership to the team. Communicate effectively with all stakeholders, including staff, management, and customers. Key job qualifications include: Bachelor's Degree in Hotel and Restaurant Management, Culinary Arts, or related field. With 3-5 years of experience as Operations Manager in restaurant or hotel operations, specifically in Chinese cuisine. Excellent communication and interpersonal skills. Strong leadership abilities with a focus on teamwork and collaboration. Ability to multitask and prioritize tasks effectively Knowledge of food safety regulations and best practices. Proven track record of achieving targets and driving results. High level of professionalism and attention to detail.

  • Province of Pampanga
  • Permanent
  • Negotiable

Hotel Manager - Iloilo

Hotel Manager (Hotel) Iloilo, Philippines Executive search firm Monroe Consulting Group Philippines is recruiting on behalf of well-established real estate development company. Our respected client is seeking for a Hotel Manager with solid knowledge and experience in managing and handling a hotel. The job is based in Iloilo, Philippines. Job Overview: The Hotel Manager is responsible for overseeing the daily operations and overall management of a hotel. This role ensures that all departments run efficiently, guest satisfaction is maximized, and the hotel meets its financial targets. The Hotel Manager is a key leadership position that requires excellent organizational, interpersonal, and problem-solving skills. Key responsibilities: Leadership and Team Management: Lead and supervise hotel staff across all departments, including front desk, housekeeping, maintenance, and food and beverage. Develop and motivate employees to provide exceptional service and meet performance standards. Conduct regular meetings with department heads to ensure effective communication and collaboration. Guest Services: Ensure high standards of guest service and satisfaction by addressing guest needs and resolving issues promptly. Monitor guest feedback and reviews to make continuous improvements. Create a welcoming and friendly atmosphere for all guests. Operational Oversight: Oversee the day-to-day operations of the hotel to ensure efficiency and smooth functioning. Implement and maintain hotel policies, procedures, and standards. Ensure the hotel is well-maintained and complies with health and safety regulations. Financial Management: Manage the hotel's budget, including forecasting, revenue management, and expense control. Analyze financial performance and implement strategies to increase profitability. Ensure accurate and timely financial reporting and record-keeping. Sales and Marketing: Work with the sales and marketing team to develop and execute strategies to attract guests and increase occupancy rates. Build and maintain relationships with key clients, travel agents, and local businesses. Monitor market trends and competitor activities to identify opportunities for growth. Human Resources: Recruit, train, and manage hotel staff, ensuring they have the skills and knowledge to perform their roles effectively. Conduct performance evaluations and provide feedback and coaching. Ensure compliance with labor laws and hotel policies. Inventory and Supplies: Manage inventory levels and ensure that the hotel has necessary supplies and equipment. Negotiate with vendors and suppliers to obtain the best prices and quality.\ Job Qualifications: Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred. Minimum of 8 years of experience in hotel management Outstanding customer service skills Strong leadership and interpersonal skills. High level of professionalism and integrity. Flexibility in working hours, including weekends and holidays, as needed. Amenable to work in Iloilo, Philippines / Open to relocate

  • Iloilo City
  • Permanent
  • Negotiable

Hotel Manager

Hotel Manager (Hotel) Metro Manila, Philippines Executive search firm Monroe Consulting Group Philippines is recruiting on behalf of well-established real estate development company. Our respected client is seeking for a Hotel Manager with solid knowledge and experience in managing and handling a hotel. The job is based in BGC, Philippines. Job Overview: The Hotel Manager is responsible for overseeing the daily operations and overall management of a hotel. This role ensures that all departments run efficiently, guest satisfaction is maximized, and the hotel meets its financial targets. The Hotel Manager is a key leadership position that requires excellent organizational, interpersonal, and problem-solving skills. Key responsibilities: Leadership and Team Management: Lead and supervise hotel staff across all departments, including front desk, housekeeping, maintenance, and food and beverage. Develop and motivate employees to provide exceptional service and meet performance standards. Conduct regular meetings with department heads to ensure effective communication and collaboration. Guest Services: Ensure high standards of guest service and satisfaction by addressing guest needs and resolving issues promptly. Monitor guest feedback and reviews to make continuous improvements. Create a welcoming and friendly atmosphere for all guests. Operational Oversight: Oversee the day-to-day operations of the hotel to ensure efficiency and smooth functioning. Implement and maintain hotel policies, procedures, and standards. Ensure the hotel is well-maintained and complies with health and safety regulations. Financial Management: Manage the hotel's budget, including forecasting, revenue management, and expense control. Analyze financial performance and implement strategies to increase profitability. Ensure accurate and timely financial reporting and record-keeping. Sales and Marketing: Work with the sales and marketing team to develop and execute strategies to attract guests and increase occupancy rates. Build and maintain relationships with key clients, travel agents, and local businesses. Monitor market trends and competitor activities to identify opportunities for growth. Human Resources: Recruit, train, and manage hotel staff, ensuring they have the skills and knowledge to perform their roles effectively. Conduct performance evaluations and provide feedback and coaching. Ensure compliance with labor laws and hotel policies. Inventory and Supplies: Manage inventory levels and ensure that the hotel has necessary supplies and equipment. Negotiate with vendors and suppliers to obtain the best prices and quality.\ Job Qualifications: Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred. Minimum of 8 years of experience in hotel management Outstanding customer service skills Strong leadership and interpersonal skills. High level of professionalism and integrity. Flexibility in working hours, including weekends and holidays, as needed. Amenable to work in BGC, Philippines

  • City of Taguig
  • Permanent
  • Negotiable

Shift Manager

Executive Search Firm Monroe Consulting Group Philippines is recruiting in behalf of our respected client, a known Restaurant chain here in the Philippines. We are looking for a Shift Manager primarily responsible for managing shift manager operations and achieving shift targets. Key responsibilities: Cost Management Accountable for managing specific P&L line items which may include but not limited to Cost of Sales, Labor Cost, and Operating expenses. Ensures sales and cost management targets are translated to specific shift targets Develops pre-shift plans and outlines steps in order to achieve daily sales projections, targeted transaction count and average check. Manages food and labor cost during the shift by controlling food wastage and proper labor positioning. Managing Service Standards and Marketing Programs Execution During the Shift Engages with customers and role models service standards. Handles customer complaints in accordance to Yellow Cab customer complaint resolution and escalation procedures. Monitors and troubleshoots barriers to service and delivery time during assigned shift. Executes proper placement and assembly of merchandising materials (point of purchase materials, updating and cleanliness of menuboard, etc.) Incorporates execution and monitoring of ongoing marketing promos. Restaurant Systems Execution through Effective Shift Management Executes store operational efficiencies by effectively managing Food production, Food Safety, Equipment and Maintenance, and Safety and Security systems. Performs purchasing, ordering and inventory management tasks. Evaluates achievement of shift targets versus actual and makes the necessary endorsement to the next manager. Staffing and Scheduling Communicates shift targets to team members, motivates and guide as needed. Implements staff schedule according to plan. Checks staff schedule and complete position plan. Monitor actual sales projections vs. the number of staff and adjusts accordingly. Key requirements: Bachelor's Degree in Hotel and Restaurant Management or Business Management-related courses At least Two (2) years related Operations experience in a Supervisory preferably in a food service industry. Computer skills including some Microsoft software and register skills. Adept in computer operations and usage of simple office machines (i.e. fax, scanner) Project Management Skills

  • Manila
  • Permanent
  • HMO, Insurance, and others

Operations Director

Executive recruitment company Monroe Consulting Group Malaysia's Healthcare Division is partnered with a with a renowned organization in hospitality to look for a Operations Director with proven track record in revenue growth to be based in their eco-tourism Resort in Taman Negara, Pahang. As the Operations Director, you will be responsible for overseeing the daily operations of the hotel, while ensuring efficient and effective management of all operational departments. If you are a strategic thinker with strong leadership skills to drive operational excellence, enhance guest satisfaction, and achieve financial goals, this would be the ideal role for you. The Operations Director will work closely with the General Manager to implement the hotel's vision, mission, and values. Job Responsibilities: Operational Management: Oversee the day-to-day operations of all hotel departments, including Front Office, Housekeeping, Food & Beverage, Engineering, and Security. Ensure all operations are aligned with the hotel's standards and policies. Monitor and analyze operational performance, implementing improvements as needed. Guest Experience: Ensure exceptional guest service and satisfaction by maintaining high standards of hospitality. Address and resolve guest complaints and issues promptly and effectively. Regularly review guest feedback and implement strategies for continuous improvement. Financial Management: Develop and manage the operational budget, ensuring cost control and profitability. Monitor financial performance and prepare reports for the General Manager. Implement revenue management strategies to optimize occupancy and average daily rate (ADR). Staff Leadership: Lead, mentor, and develop departmental managers and their teams. Foster a positive and collaborative work environment. Conduct regular performance evaluations and provide training and development opportunities. Compliance and Safety: Ensure compliance with all local, state, and federal regulations. Maintain a safe and secure environment for guests and staff. Oversee health and safety protocols, including emergency procedures and security measures. Strategic Planning: Contribute to the development and implementation of the hotel's strategic goals and objectives. Identify opportunities for growth and innovation within the operations. Collaborate with the sales and marketing team to enhance the hotel's market presence and reputation. Requirements: Bachelor's degree in Hospitality Management, Business Administration, or a related field (Master's degree preferred). At least 10 years of experience in hotel operations, with at least 5 years in a senior leadership role within a luxury or five-star hotel. Strong financial acumen and experience managing budgets. Exceptional leadership and interpersonal skills. Excellent problem-solving and decision-making abilities. Ability to work under pressure and manage multiple priorities. Proficiency in hotel management software and Microsoft Office Suite.

  • Pahang
  • Permanent
  • Negotiable

Marketing Manager - Italian Restaurant

Executive search firm Monroe Consulting Group is recruiting on behalf of a Food & Restaurant Company. Our respective client is looking for a Marketing Manager who will create brand plans, new business opportunities aligned with overall brand strategies to improve brand loyalty scores and increase market share. This position requires onsite reporting and will be reporting to the OM/GM and is in Ortigas, Pasig. Job Description: I. Products: Spearheads product innovation programs from conception to implementation, driving significant sales performance. Provides realistic forecasting based on data to ensure successful product launches while effectively managing company resources. Leads consumer testing and studies to optimize available assets, resources, and mechanics. Evaluates each product launch and analyzes insights for continuous improvement. II. Brand Marketing: Develops brand plans and identifies new business opportunities in line with overall brand strategies to enhance brand loyalty scores and increase market share. Manages cross-functional teams, including creative departments and external agencies, ensuring adherence to marketing briefs, timelines, and budgets. Plans brand PR support to amplify major campaigns across key communication touchpoints. Ensures the presence of campaigns during special occasions such as Valentine's Day, Mother's Day, anniversaries, etc. Cultivates and maintains relationships with Key Opinion Leaders (KOLs) and influencers on behalf of the company. Proactively seeks tie-ups with local and international brands to bolster brand equity and image. III. People Management: Supervises, trains, and manages the Marketing team, fostering a spirit of unity and camaraderie. Conducts preliminary interviews and participates in the hiring process for Marketing staff. IV. Marketing Process: Develops strategies to contribute to the company's bottom line. Analyzes and recommends process solutions using current trends to enhance existing strategies. Leads the Product Work Group in collaboration with other departments to ensure seamless process flow. Collaborates with the commissary team and Research and Development (R&D) to ensure new products meet high standards at optimal costs. V. Productivity: Ensures the highest productivity by overseeing organizational systems, coordinating with cross-functional teams (Purchasing, Creatives, etc.), and minimizing disruptions to meet month-on-month sales targets. Qualifications: At least 3 years experience as a Marketing Manager in the Food & Beverages Industry Proficient in Strategic Planning and critical thinking Strong Time management skills Highly Organized and detail-oriented Resourceful and frugal in resource management Excellent communication skills, including leadership abilities Exceptional writing and editing skills Solid experience with social media platforms such as blogs, Facebook, Twitter, etc. BA/MA degree in Marketing, Advertising, Communications, or a related discipline

  • Pasig
  • Permanent
  • Negotiable

Engineering Head

Monroe Consulting Group Philippines, a leading executive recruitment firm, specializes in creating memorable experiences through expertly crafted dishes and exceptional hospitality. They are seeking an experienced Engineering Head with comprehensive expertise in engineering administration, construction, repairs, and technical and project management, ideally within the F&B and hospitality industries. This full-time, onsite position is based in Mandaluyong and follows a Monday to Friday schedule. Job Summary: The Engineering Head oversees all engineering operations within the company, including store repairs, maintenance, construction, and renovation. Responsibilities include developing and implementing engineering systems, processes, and policies, ensuring maintenance SLAs are met, managing maintenance costs, enhancing preventive maintenance programs, developing a CMMS, and delivering new stores on time and within budget. Key job responsibilities include: 1. Construction and Renovation Projects: o Ensure projects are completed within agreed quality standards, timelines, and budgets. 2. Repair and Maintenance: o Collaborate with Operations and third-party contractors to meet Engineering SLA requirements. o Provide monthly updates on projects and engineering budget expenses. 3. Policy and Systems: o Implement a formal CMMS system. o Track engineering tickets and performance metrics. Key job requirements: * Bachelor's degree in Engineering, preferably in Mechanical or Electrical Engineering. * Minimum of ten (10) years of experience in all aspects of engineering, including administration, construction, repairs, and technical and project management, ideally in the F&B and hospitality industries. * Currently at a Senior Manager level, managing a team of at least five direct reports. * Strong communication, presentation, leadership, and people-management skills. * Proven ability to deliver exceptional performance with minimal supervision while managing multiple projects. All applications will be treated in the strictest of confidence. If you are a suitable match for this position, please send your application

  • Mandaluyong City
  • Permanent
  • PHP150000 - PHP180000 per month

Director of Sales and Marketing

Executive recruitment company Monroe Consulting Group's Health and Logistic Services Division is partnered with a renowned organization in hospitality to look for a strategic Director of Sales and Marketing with proven track record in revenue growth to be based in their 5-stars resort in Langkawi. As a Director of Sales & Marketing you will be responsible for driving revenue growth and enhancing the market presence of the hotel. This leadership role involves developing and implementing strategic sales and marketing plans, managing a high-performing team, and ensuring exceptional guest experiences through targeted marketing initiatives. Key Responsibilities: Strategic Planning: Develop and implement comprehensive sales and marketing strategies to achieve the hotel's revenue targets and enhance brand positioning. Conduct market analysis and competitor benchmarking to identify growth opportunities and stay ahead of market trends. Collaborate with the General Manager and other senior leaders to align marketing and sales efforts with the hotel's overall business objectives. Sales Management: Lead, mentor, and manage the sales team to maximize performance and achieve sales goals. Establish and maintain relationships with key clients, including corporate accounts, travel agents, and tour operators. Oversee the development of sales proposals, contracts, and agreements, ensuring profitability and compliance with hotel policies. Marketing and Brand Management: Develop and execute integrated marketing campaigns across various channels, including digital, print, social media, and events. Ensure consistent brand messaging and positioning across all marketing materials and communications. Manage public relations efforts to enhance the hotel's image and reputation in the market. Revenue Management: Work closely with the Revenue Management team to optimize room rates, occupancy, and overall revenue. Analyze and report on sales and marketing metrics, providing insights and recommendations for continuous improvement. Develop pricing strategies and promotional offers to drive demand during low occupancy periods. Event Management: Oversee the planning and execution of events and conferences, ensuring they meet client expectations and hotel standards. Develop and maintain relationships with event planners and coordinators to attract high-profile events to the hotel. Monitor event performance and gather feedback to enhance future event offerings. Team Leadership: Recruit, train, and develop a high-performing sales and marketing team. Foster a positive and collaborative work environment that encourages innovation and professional growth. Conduct regular performance evaluations and provide constructive feedback to team members. Customer Relationship Management: Ensure exceptional customer service by addressing client needs and resolving issues promptly and effectively. Develop and implement loyalty programs to enhance guest retention and repeat business. Utilize CRM systems to manage customer data and track interactions for personalized marketing efforts. Budget and Financial Management: Prepare and manage the sales and marketing budget, ensuring expenditures align with strategic priorities. Monitor financial performance, including sales revenue, marketing ROI, and profit margins. Implement cost-effective strategies to maximize the return on marketing investments. Qualifications: Bachelor's degree in Marketing, Business Administration, Hospitality Management, or a related field. Minimum of 8 years of experience in sales and marketing within the hospitality industry, with at least 3 years in a leadership role. Proven track record of achieving sales targets and driving revenue growth in a luxury hotel setting. Strong knowledge of digital marketing, social media, and traditional marketing channels. Excellent communication, negotiation, and presentation skills. Ability to think strategically and execute tactically. Strong leadership and team management skills. Proficiency in CRM software, Microsoft Office Suite, and relevant sales and marketing tools.

  • Langkawi
  • Permanent
  • Negotiable

Restaurant Operations Manager

Executive search firm Monroe Consulting Group is recruiting on behalf of a group of restaurants company. Our respective client is looking for a Restaurant Operations Manager.As a Restaurant Operations Manager, you will play a pivotal role in ensuring the smooth and efficient functioning of our restaurant. You will oversee all aspects of daily operations, from staffing and training to customer service and financial management. Your leadership will be essential in maintaining high standards of quality, service, and cleanliness, while also driving revenue growth and profitability. This position requires onsite reporting and will be reporting to the Operations Director and is located in Mandaluyong City, Metro Manila. Work setup is onsite from Mondays to Fridays. Responsibilities: Staff Management: Recruit, train, and supervise restaurant staff, including servers, kitchen staff, and support personnel. Create employee schedules and ensure adequate staffing levels to meet operational needs. Provide ongoing coaching, feedback, and development opportunities to staff members to enhance performance and job satisfaction. Address any performance issues or disciplinary matters in a timely and effective manner. Customer Service: Ensure exceptional customer service standards are maintained at all times. Handle customer inquiries, complaints, and feedback in a professional and courteous manner. Monitor dining room and kitchen operations to ensure efficient service and timely delivery of food and beverages. Implement strategies to enhance the overall guest experience and build customer loyalty. Operations Management: Oversee day-to-day restaurant operations, including opening and closing procedures, inventory management, and cash handling. Monitor food quality and consistency to uphold brand standards and customer expectations. Collaborate with the kitchen team to develop and update menus based on market trends and customer preferences. Ensure compliance with health and safety regulations, sanitation standards, and food handling procedures. Financial Management: Monitor sales performance and analyze financial reports to identify areas for improvement and cost-saving opportunities. Develop and implement strategies to increase revenue, reduce expenses, and maximize profitability. Control food and labor costs through effective inventory management, portion control, and labor scheduling. Prepare and manage budgets, forecasts, and financial plans in collaboration with senior management. Vendor and Supplier Relations: Manage relationships with vendors, suppliers, and service providers to ensure timely delivery of goods and services. Negotiate contracts and pricing agreements to optimize cost-effectiveness and quality. Conduct regular assessments of vendor performance and make recommendations for improvements or changes as needed. Qualifications: Bachelor's degree - HRM, culinary, Business Management or equivalent. With 5 years' experience handling multiple stores as Area Manager or Operations Manager. With good market understanding (new products/competitor's activity) Strong grasp of store financials - topline/bottom line/controllable/food cost Hands-on management and experience in P&L Comprehensive experience in overall store operations (BOH/FOH/Commissary). Food cost management/spoilage/yield, labor budgeting

  • Manila
  • Permanent
  • Negotiable
Meet the team.