Executive Search & Headhunting Recruitment Services for the Life Sciences Industry


Executive recruitment company Monroe Consulting Group team of experts are able to identify the best talents within the Life Science sector. Our consultant has the in-depth industry knowledge to help our clients uncover hard-to-find talents within the Life Science industry.

Monroe's Health division’s knowledge of the Life Science industry allows our executive search consultants to excel in headhunting senior executives for leading national and multinational brands within the life science market. Monroe Consulting Group headhunters are well-entrenched across the Life Sciences industry, enabling consultants to provide both our clients and candidates with a wealth of experience, intimate industry knowledge and the networks required for placing high-profile talent into key positions.

Our recruitment consultants are not only experts in their fields but also provide executive recruitment services for all job vacancies in any sub-sectors, including biopharmaceuticals, medical technology, genomics, diagnostics and digital health

Browse through our current Life Sciences positions or reach out to our consultant to uncover your next role.

Looking for talent in the Life and Science industry? Partner with us to source the best talent in the market.

Latest roles.

Client Services, Service Delivery Manager

Executive recruitment company Monroe Consulting Group Malaysia is recruiting on behalf of a leading healthcare multi-national company. As business growth and expansion continues, our respected client is seeking an enthusiastic and driven individual for the job of Client Services, Services Delivery. The opportunity is based in Selangor, Malaysia. As the Client Services, Services Delivery, you will be playing a critical role to to bring continuous improvements within the client services team and the management of the in-house computer systems, laptops, desktops, and peripherals both on site and remotely. With a major focus on our service desk system, Citrix and SCCM system, this includes receiving, prioritizing and documenting routine application updates and project requests. This role will also be a key part of our problem management resolution. Key Responsibilities: Strategy, Planning, Acquisition & Deployment Create and maintain a patch management process Participate in application upgrade projects. Evaluate documented resolutions and analyze trends for ways to prevent future problems. Alert management to emerging trends in incidents. Participate in and support capacity planning and the development of long-term strategic goals for systems, software, and clients in conjunction with end users and department managers. Install and configure Citrix applications. Operational Management Liaise with, and provide training and support to, the client services team to bring to productive service and implement change. Install, configure, test, maintain, monitor, and troubleshoot our Citrix and SCCM environment. Where required, install, configure, test, maintain, monitor, and troubleshoot associated end user workstation software and networking software products. Collaborate with analysts, application developers, and system owners in the testing of programs, applications, and interoperability. Recommend hardware or software changes needed to optimize Citrix deployments, configuration, or maintenance. Perform and report on regional preventative maintenance. Technical Expertise: Develop, document, and maintain policies, procedures, known issues, and associated training plans for changes on transition to productive service Successful training and couching of the client services team to avoid escalations of tickets due to lack of knowledge. Perform problem management tasks necessary to fulfill service level agreements with end users Anticipate, mitigate, identify, troubleshoot, and resolve hardware and software problems. Perform and test system configuration to ensure successful mass rollout of client application packages. Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician. Set and continually manage project expectations with team members and other stakeholders. Plan and schedule project timelines and milestones using appropriate tools. Key Qualifications: 8 years technical hands-on IT experience 5 years' experience administrating SCCM and Citrix environments Experience with delivering large scale client changes in geographical diverse landscape Experience documenting and maintaining configuration and process information Bachelor Degree or equivalent in Information Systems Strong customer service orientation. Proven analytical and problem-solving abilities. Ability to effectively prioritize and execute tasks in a high-pressure environment. Strong interpersonal and oral communication skills. Ability to present ideas and solutions in user-friendly language. Highly self-motivated and directed. Keen attention to detail. Strong knowledge of software quality assurance best practice Skilled at working within a team-oriented, collaborative environment.

  • Malaysia
  • Permanent
  • RM180000.00 - RM216000 per annum
Meet the team.

Browse jobs in software & IT consulting

Upload CV