Health Executive Search | Monroe Consulting Group

Executive Search & Headhunting Recruitment Services for the Health Industry

Monroe Consulting Group is a leading provider of executive search services, within the fast-growing economies of Asia. The expanding healthcare industry within the Asia Pacific region has made it an exciting and challenging time for businesses in this space. As the health industry continues to grow, competition to secure the best talent will become more difficult.

Monroe’s Health division offer workforce solutions to support multinational and national Health companies who are struggling to identify the best available candidates. Our executive search approach excels at headhunting passive candidates by using its unique 12-step recruitment process designed to identify, recruit and secure hard-to-find executive-level talent.

The Health Division of Monroe Consulting Group are highly trained, and customer-service focused headhunters. The dedicated, industry-specific executive recruitment consultants have a thorough knowledge of the Health industry, as well as it’s specialist sub-sectors. The health division includes the constantly evolving Pharmaceutical, Hospital and Healthcare, Life Sciences, Biotech & Medical Devices sectors. Our consultants are meticulous in their understanding of the market and are updated with the constant changes of trends within the industry.

Browse through jobs in the health industry or contact our consultants to discover your next role.

Looking for talent in the Health industry? Partner with us to source the best talent in the market.

Latest roles.

Sr. Human Resources Manager -Health

Executive recruitment consultant Monroe Consulting Group Indonesia is recruiting on behalf of Private Hospital Provider. Our client is seeking for Sr. HR Manager position. This job will be based in Jakarta, Indonesia. Key Responsibilities: Talent Acquisition & Workforce Planning Develop and implement recruitment strategies to attract top medical and non-medical professionals. Ensure proper manpower planning to meet hospital staffing needs, including doctors, nurses, and support staff. Employee Relations & Performance Management Foster a positive work culture that enhances employee satisfaction and retention. Address employee grievances, conflict resolution, and disciplinary actions in compliance with labor laws. Compensation, Benefits & Compliance Oversee payroll, compensation structures, and employee benefits to ensure market competitiveness. Ensure compliance with hospital regulations, labor laws, and healthcare industry standards. Manage employee contracts, policies, and workplace safety programs. Training & Development Develop training programs for medical and administrative staff to enhance skills and career growth. Coordinate with medical teams to implement continuous professional development (CPD) initiatives. Promote leadership and management development programs for key personnel. HR Strategy & Organizational Development Drive HR digital transformation, including HRIS implementation and process automation. Develop policies and frameworks to improve hospital work efficiency and employee experience. Monitor HR metrics and analytics to support data-driven decision-making. Requirements: Bachelor's or Master's degree in Human Resources, Business Administration, or related fields. 7+ years of HR experience, preferably in a hospital or healthcare environment. Strong knowledge of hospital HR operations, labor laws, and healthcare industry regulations. Experience in recruitment, employee engagement, and workforce planning in the healthcare sector. Excellent leadership, communication, and interpersonal skills to work with multidisciplinary teams. Fluency in English (Bahasa Indonesia is a plus). Willing to work in a fast-paced, high-pressure hospital environment.

Jakarta
Permanent
Negotiable

Financial Planning & Reporting (Manager/AM/Sup)

Executive search firm Monroe Consulting Group Philippines is recruiting on behalf of one of the biggest and renowned tertiary hospital in the Philippines. They are actively seeking an experienced Financial Planning and Reporting Manager. This role involves overseeing monthly reporting and analysis, as well as providing critical support to the hospital's business units in forecasting, budgeting, and long-term business planning. It also encompasses cost monitoring and control, financial analysis, evaluation of new services, and pricing adjustments. The job is in San Juan City, Metro Manila, Philippines, and offers a day shift work arrangement. Key responsibilities: Oversees the monthly Account / Balance Sheet Reviews. Oversees preparation/submission of bank reconciliation. Oversees the Monthly/quarterly/annual tax returns preparation & filing. Manages the annual yearend SGV audits and preparation/ submission of reports to SEC/BIR Develop and implement a robust budgeting/ forecasting process including the building of templates and other financial models that would facilitate the scenario analysis during budgeting and forecasting exercise. Carries out a monthly review of Gross Revenue, Discounts, COS, OPEX. Reports the key risks and opportunities noted and works with Business Units on key actions needed. Closely works with the Business Units to assist in the financial evaluation of the impact of key business strategies and initiatives such as on new services, change in prices, CAPEX, etc. Work with each direct report to establish goals and objectives for each year and monitor and advice on the progress. Provide training to new and existing staff as needed. Help improve the organizational knowledge on financial controls or efficient use systems by conducting trainings/policy/systems orientation, monthly release of operational tips and cross-functional collaboration to work on process improvements/ or other Company initiatives. Key requirements: Must be a Certified Public Accountant With at least 2-3 years of experience in a supervisory or managerial role within Financial Planning and Analysis. With strong verbal & written communication skills, business acumen, interpersonal & managerial skills and business partnering skills. High computer proficiency especially with in the use of Excel and Powerpoint.

San Juan
Permanent
Negotiable

Sales Executive (Medical Device)

Executive search firm, Monroe Consulting Group Philippines is recruiting on behalf of the leading multinational medical device company. Our client is actively seeking Sales Executive who will promote, sell, and educate key accounts about the company's products. S/he will focus on increasing product awareness, driving sales, and building strong relationships with existing and new accounts. The role will report to Regional Manager based in South Korea; work arrangement is field work from Mondays - Fridays. Responsibilities: Responsible for acquiring new accounts and business development. Conduct product demonstrations, presentations, and training sessions for key accounts to showcase the features and benefits of the product. Build and maintain positive relationships with accounts and distributors. Develop and execute strategic sales plans to achieve sales targets and objectives within the LuzViMin. Achieve sales targets set by the headquarters. Submit timely reports and information as required. Qualifications: Bachelor's Degree. 2-3 years of relevant sales and account management experience in Medical Device & Equipment (Ultrasound, X-Ray, etc.). Strong written and oral communication skills. Willingness to travel for fieldwork. Able to work onsite and in the field. Accessible to work and manage the LuzViMin area.

City of Taguig
Permanent
Negotiable

Regional Procurement Manager

Executive recruitment company Monroe Consulting Group Malaysia is recruiting on behalf of a leading provider of pharmaceutical services globally. Our distinguished client is looking for an ambitious and experienced professional to join the team as a Regional Procurement Manager to oversee the company's procurement operations, devise and execute sourcing strategies to support business growth. This person will report to the Operations Director and will be based in Selangor, Malaysia. You will manage key supplier relationships, look for exclusive supply opportunities, supply differentiators and support the project management function with all key enquiries. Job Responsibilities: Regional Sourcing Strategy: Collaborate with Head of Strategic Sourcing to proactively find key vendors, product classes and territories within the JAPAC region to support divisional objectives. Work to improve vendor payment terms and identify synergies with other companies within the group to improve buying power. Improve key vendor performance through implementation and delivery of strategic objectives. Always ensure supply chain integrity, maintaining as few links in the supply chain as possible and ensuring full traceability of products. Identify opportunities to develop exclusive relationships with manufacturers and wholesalers. Conduct regular supplier gap analysis and execute strategies to close gaps and improve our capabilities within the JAPAC region. Vendor Management: Build and manage relationships with key vendors to maximise opportunities and ensure the best pricing and terms are achieved. Measure supplier performance through the implementation of KPI's. Arrange and attend periodical in-person visits with key suppliers through attendance of exhibitions and commercial meetings. Collaborate with Quality Assurance (QA) to ensure key suppliers are periodically assessed on a risk analysis basis and audits/appraisals are scheduled accordingly. Manage any ongoing investigations or disputes to a favourable outcome for the company. Sourcing Process: Manage and maintain best sourcing guidelines to ensure the most appropriate solutions are provided in a timely manner. Improve and manage sourcing resources including; shared tools, databases and services to provide the most efficient and cost effective products for supply. Ensure there are clear processes when working with all key suppliers, which are regularly updated to meet both the organization and supplier needs. Customer Service: Ensure world class customer service is provided both internally and externally. Support unlicensed medicine access teams to agreed KPI's. Ensure the timely turnaround of enquiries whilst ensuring the most effective sourcing strategy is provided. Manage customer service level and set targets for all exclusive distribution agreements. QA, Regulatory & Compliance: Ensure all licenses, documentation, audits and associated QA activities are in place in support of vendor qualification Work with QA, Regulatory and Technical teams to identify opportunities to improve supply chain security, compliance and integrity. Work with QA to ensure key suppliers are periodically assessed on a risk analysis basis. People Management: Manage, prioritise, and complete key inquiries and projects to a high standard. Develop and coach peers and direct reports encouraging a focus on sourcing solutions that maximise efficiencies within the clinical trials supply chain. Requirements: Extensive experience in procurement management within the healthcare industry. Possesses the ability to build and retain relationships with vendors. Strong communication and people management skills. Able to work on a remote basis and out of office hours.

Selangor
Permanent
Negotiable

Regulatory Affairs Coordinator

Executive recruitment company Monroe Consulting Group Malaysia is recruiting on behalf of a leading MNC company in medical devices. Our distinguished client is looking for an ambitious and experienced professional for the role of Regulatory Affairs Coordinator. The opportunity is a remote role based in Malaysia. This role provides guidance, assessment, oversight and maintenance of regulatory, quality and applicable standards and guidance documents information related to FDA, ISO, GMP and additional standards used in the development and implementation of regulatory strategies to support the achievement of business objectives while coordinating activities with internal team members and external parties such as regulatory bodies, regulatory consultants and the like to obtain and maintain regulatory filings, registrations and compliance. Job Responsibilities: * This role reports to the Global Director of Regulatory Affairs. * Monitoring standards, regulations, guidance documents documentation, and change control processes to assure policies, procedures and practices are in compliance with appropriate regulatory requirements. * Provides analytical, interpretive and evaluative solutions to complex problems through specialized regulatory expertise based on an in-depth knowledge of technical and business practices. * Defining, assessing and providing new and updates as necessary to ensure global regulatory compliance with FDA, Canadian, European and other agency regulations * Manage division regulatory activities and serve as the direct liaison with regulatory agencies, as well as with other internal functional departments for new product development strategy. * Serves as operations coordinator for all applicable standards * Evaluate data trends to be used for quality compliance, regulatory filings, etc * Ability to quickly interpret and apply Federal/International/State and local regulations and standards * Effective communicator in a collaborative environment, achieving both internal and external customer confidence * Ability to communicate with suppliers of components, raw materials, and equipment vendors to ensure that they are in compliance with their respective governing bodies * Analyze complex questions regarding standards in the healthcare/medical device setting and effectively communicates resolutions * Maintains appropriate relationships with foreign and domestic regulatory governmental agencies by serving as a liaison * Active participation and support for all continuous improvement and SOP efforts which leads to increased productivity, profitability, and customer satisfaction in areas of responsibility * Provides technical assistance and consultation to marketing, manufacturing, and customers regarding raw material selection, competitor product evaluation, and troubleshooting Job Requirements: * Bachelor's degree in biological sciences, microbiology chemistry or engineering required; Graduate studies in Regulatory Affairs preferred * RAC certified professional and project management skills desirable * Working knowledge of FDA, GMP, ISO, and GLP compliance procedures. * 2+ years' experience in Regulatory Affairs in a medical device company * Experience in dealing with FDA, Notified Bodies and other regulatory agencies * Working knowledge of ISO and applicable International regulations, compliance and audit practices * Intermediate level proficiency in Microsoft Office programs (Excel, PowerPoint, Word) * Prudent and practical decision-making abilities, a team player, and can work independently without direct supervision

Malaysia
Temporary & Contract
Negotiable

Regulatory Affairs Specialist

Executive recruitment company Monroe Consulting Group Malaysia is recruiting on behalf of a leading MNC company in medical devices. Our distinguished client is looking for an ambitious and experienced professional for the role of Regulatory Affairs Specialist. The opportunity is a remote role based in Malaysia. This role provides leadership in the development and implementation of regulatory strategies to support the achievement of business objectives while coordinating activities with internal team members and external parties such as regulatory bodies, regulatory consultants and the like to obtain and maintain regulatory filings, registrations and compliance. Job Responsibilities: The Regulatory Affairs Specialist I reports to the Global Director of Regulatory Affairs. Responsible for monitoring design, documentation, and change control processes to assure policies, procedures and practices are in compliance with appropriate regulatory requirements. Provides analytical, interpretive and evaluative solutions to complex problems through specialised regulatory expertise based on an in-depth knowledge of technical and business practices. Integrates and coordinate activities within clearly defined policies; helps develop and champion regulatory policies; relies on an ability to understand and motivate people without direct authority. Directing and coordinating activities necessary to ensure global regulatory compliance with FDA, Canadian, European and other agency regulations. Manage division regulatory activities and serve as the direct liaison with regulatory agencies, as well as with other internal functional departments for new product development strategy. Oversees existing division products and obtains marketing approval for new/modified device applications. Assists the research and development team during new products development as well as assists in design control processes Provides global regulatory assessment and pathway(s) Obtains regulatory verification and confirms global strategy for new product development Determine regulatory filing strategies and submission types Develops, submits and coordinates with internal partners for filings of 510(k), IDE, PMA, ANDA, NDA, Technical Files and Design Dossiers for regulatory approval and clearance worldwide Reviews and makes final determinations for regulatory assessments of proposed changes to existing products Reads, reviews, interprets and keeps current with regulations and publications regarding device and PPE products with primary focus on medical devices Manages necessary corrective action in all areas of responsibility which leads to improved product quality, process efficiency, minimum corporate exposure, and maximum profitability Ensures that all necessary quality assurance, regulatory and validation procedures and policies are in place and up to date Manages company regulation and documentation programs including development and distribution of standard operating procedures (SOPs), policies, and technical reports Directs and reviews company self-audit and corrective action programs to ensure compliance with Good Manufacturing Practices (GMPs) and Medical Device amendments Maintains appropriate relationships with foreign and domestic regulatory governmental agencies by serving as a liaison Active participation and support for all continuous improvement and SOP efforts which leads to increased productivity, profitability, and customer satisfaction in areas of responsibility Provides technical assistance and consultation to marketing, manufacturing, and customers regarding raw material selection, competitor product evaluation, and troubleshooting Reviews and approves promotional materials for use in markets of responsibility Provides assistance to contracts and sales with regards to product registration status and product characteristics needs for contracts Job requirements: Bachelor's degree in biological sciences, microbiology chemistry or engineering required; Graduate studies in Regulatory Affairs preferred RAC certified professional and project management skills desirable 5+ years' experience in Regulatory Affairs in a medical device company Experience in dealing with FDA, Notified Bodies and other regulatory agencies Working knowledge of ISO and applicable International regulations, compliance and audit practices Intermediate level proficiency in Microsoft Office programs (Excel, PowerPoint, Word) Prudent and practical decision-making abilities, a team player, and can work independently without direct supervision 25% domestic travel

Subang Jaya
Temporary & Contract
Negotiable

Digital Marketing Executive (E-Commerce)

Executive Recruitment Company Monroe Consulting Group's Health Division is partnering with a fast-growing MNC aesthetic company. As their business growth and expansion continues, our esteemed client is looking for a Digital Marketing Executive to join their E-Commerce team. This position is to be based in Selangor, Malaysia. Job Responsibilities: Develop, curate, and publish engaging content for various digital platforms, including the company website, social media, and email marketing. Coordinate, schedule, and monitor content across social media platforms (Facebook, Instagram, etc.) to drive engagement and reach. Apply SEO and SEM strategies to improve organic and paid search rankings, enhance visibility, and drive traffic to the website. Develop and execute digital marketing campaigns (including Google Ads, Facebook Ads, and email marketing) aimed at driving brand awareness, lead generation, and customer retention. Track and report on key performance indicators (KPIs) such as website traffic, lead generation, conversion rates, and campaign ROI; use analytics to optimize future campaigns. Conduct research to stay informed about industry trends, competitors' digital marketing strategies, and emerging technologies in the medical aesthetic field. Work closely with the sales and product teams to align digital marketing efforts with broader business goals and marketing campaigns. Job Requirements: Bachelor's Degree in Marketing, Communications, Business, or a related field. At least 2 years of related experience in digital marketing, ideally within the medical, healthcare, or beauty industry. Proficiency in Google Analytics, Google Ads, social media advertising platforms, and email marketing tools (e.g., Mailchimp, HubSpot). Strong copywriting skills and able to create visually appealing digital content. Able to interpret data and use insights to drive digital marketing strategies. Possess excellent verbal and written communication skills in English & Mandarin. Team-oriented personality and able to manage multiple projects in a fast-paced environment.

Selangor
Permanent
Negotiable

Assistant E-Commerce Manager

Executive Recruitment Company Monroe Consulting Group's Health Division is partnering with a fast-growing MNC aesthetic company. As their business growth and expansion continues, our esteemed client is looking for an Assistant E-Commerce Manager to join their team. This position is to be based in Selangor, Malaysia. Job Responsibilities: E-Commerce Operations: Oversee day-to-day operations of the e-commerce platforms, including order processing, inventory management, and customer service coordination. Ensure timely updates of product listings, pricing, and promotions across all e-commerce channels (Shopify, Shopee, Lazada & TikTok). Monitor website performance and resolve any technical issues. Sales and Performance Analysis: Analyse past sales, identify trends, determine fast and slow-moving inventory, and identify sources for converting & non-converting traffic. Provide weekly performance reports with insights and recommendations to improve sales and operational efficiency. Derive strategies and action plans to increase traffic, acquire new customers, increase conversion rate and optimize sales. Marketing and Promotions: To plan and execute online marketing campaigns, including product launches, promotions, and seasonal sales. Optimize product visibility through SEO, PPC, and social media advertising strategies. Customer Experience: Assist customer service team to provide prompt assistance, respond to and report relevant issues to higher management. Ensure excellent customer service and support for online customers. Inventory and Logistics Management: Coordinate with the warehouse team to ensure optimal stock levels and timely product delivery. Manage inventory updates, minimizing stockouts and overstock situations. Team Collaboration: Work closely with internal teams such as marketing, logistics and design to support e-commerce objectives. Supervise and mentor junior team members, providing guidance and support. Job Requirements: At least 3 years of working experience in an online/e-commerce business in the skincare or beauty industry. Possess a Bachelor's Degree in Business, Marketing E-Commerce, or equivalent. Hands-on experience in e-commerce business operation and execution is a must-have for this role. Familiar with data-driven e-commerce selling, current e-commerce models, e-commerce payment, fulfilment, and logistics. Able to adapt, work independently with minimal supervision under time pressure and handle any ad-hoc tasks. Strong analytical, problem-solving, presentation, written and verbal skills. Proficiency in English & Mandarin (both written and verbal) Advanced knowledge of Google Analytics, Facebook Advertising, MailChimp & Shopify.

Selangor
Permanent
Negotiable

Senior HR Manager

Executive recruitment company Monroe Consulting Group Malaysia's Healthcare Services Division is recruiting on behalf of a multinational organization in the healthcare industry. Job Summary Our client is seeking a Senior HR Manager to lead and execute Human Resources and General Administration functions across Malaysia, Thailand, and Indonesia. The role focuses on driving HR strategies, fostering a high-performance culture, and aligning HR processes with the company's business goals. This position reports directly to the Group CHRO and offers a unique opportunity to lead regional HR operations in a dynamic environment. Key Responsibilities HR Strategies, Policies, and Procedures: Develop and maintain employee handbooks, execute performance management processes, and create training programs. Employee Relations: Facilitate employee complaints, mediate conflicts, and provide HR-related support and guidance. Compliance with Employment Laws: Ensure organizational compliance with employment laws and regulations and implement necessary updates. Talent Acquisition: Refine job descriptions, conduct interviews, and make hiring decisions for senior roles. Compensation and Benefits: Manage payroll administration, employee benefits programs, and the payout of commissions and incentives for the sales force. Training and Development: Identify training needs, develop programs, and lead the Group's Talent Management Program for top talents. HR Reporting and Analysis: Prepare HR reports, analyze employee turnover data, and identify areas for improvement. HR Budget Management: Oversee the consolidation of employee-related budgets, including Annual Operating Plans (AOP), headcount costs, and HR expenses. General Administration: Manage company facilities, ensure a safe and efficient workplace, and uphold compliance and cost efficiency. Job Requirements Bachelor's Degree in Human Resources Management or a relevant discipline. 10 to 15 years of HR experience, with proven regional experience in a multinational environment. Strong analytical and numerical skills. Excellent stakeholder management and ability to manage multiple priorities effectively. Proficiency in Microsoft Office. Preferred Qualifications Experience in the healthcare industry. Expertise in talent management, succession planning, and aligning employee development with business needs. Demonstrated ability to lead organizational strategies in HR and collaborate with key stakeholders.

Petaling Jaya
Permanent
Negotiable

Digital Marketing Executive

Executive Recruitment Company Monroe Consulting Group's Health Division is partnering with a fast-growing MNC aesthetic company. As their business growth and expansion continues, our esteemed client is looking for a Digital Marketing Executive to join their team. This position is to be based in Selangor, Malaysia. You will be responsible for developing and executing online marketing strategies to enhance brand awareness, drive website traffic, and generate leads or sales. This includes managing social media platforms, creating content, running paid advertising campaigns, optimizing SEO/SEM efforts, and analyzing performance metrics to improve campaign effectiveness. Job Responsibilities: Develop, curate, and publish engaging content for various digital platforms, including the company website, social media, and email marketing. Coordinate, schedule, and monitor content across social media platforms (Facebook, Instagram, etc.) to drive engagement and reach. Apply SEO and SEM strategies to improve organic and paid search rankings, enhance visibility, and drive traffic to the website. Develop and execute digital marketing campaigns (including Google Ads, Facebook Ads, and email marketing) aimed at driving brand awareness, lead generation, and customer retention. Track and report on key performance indicators (KPIs) such as website traffic, lead generation, conversion rates, and campaign ROI; use analytics to optimize future campaigns. Conduct research to stay informed about industry trends, competitors' digital marketing strategies, and emerging technologies in the medical aesthetic field. Work closely with the sales and product teams to align digital marketing efforts with broader business goals and marketing campaigns. Requirements: Bachelor's degree in Marketing, Communications, Business, or a related field. At least 2 years of related experience in digital marketing, ideally within the medical, healthcare, or beauty industry. Proficiency in Google Analytics, Google Ads, social media advertising platforms, and email marketing tools (e.g., Mailchimp, HubSpot). Strong copywriting skills and able to create visually appealing digital content. Able to interpret data and use insights to drive digital marketing strategies. Possess excellent verbal and written communication skills in English (additional languages would be advantageous). Team-oriented personality and able to manage multiple projects in a fast-paced environment.

Malaysia
Permanent
Negotiable

Senior Sales/Assistant Sales Manager (Clinical Diagnostics)

Executive recruitment company Monroe Consulting Group Malaysia is recruiting on behalf of a leading provider of medical devices and life science equipment across Asia. Our distinguished client is looking for an experienced Senior Sales Executive/Assistant Sales Manager to drive revenue growth and build long-lasting relationships with clients of their clinical diagnostics division in the company. Job Responsibilities: Achieve sales targets for assigned territory. Develop and implement an annual sales plan to ensure adequate coverage of territory assigned. Acquire new customers, maximizing sales with current customers and retain key accounts. Building good relationship with customers and Key Opinion Leaders (KOL). Submit sales and other reports on a timely basis. Work closely with the Product Marketing Team to give timely feedback on market condition and customers' inputs on their product. Process inquiries and customer requests. Participate in all product marketing plans and promotional activities to achieve sales targets. Communicate with customer and sales force to reinforce company commitment and ensure customer satisfaction. Requirements: Possess a Bachelor's Degree in Science, Biology, Microbiology, Molecular Biology, Medical Science or equivalent. Fluent in verbal and written communication skills in English and Bahasa Malaysia. Experience in In-Vitro Diagnostics (IVD) will be an added advantage. Has strong people management skills. Own a valid driving license and a car. Willing to travel extensively.

Selangor
Permanent
Negotiable

Key Account Executive

Executive recruitment company Monroe Consulting Group is partnered with an established healthcare company, looking for a Key Account Executive. This candidate will be focusing on managing key accounts, selling products to clients in the oil and gas and chemicals industry. There will be traveling required for this role, especially within South and East Malaysia. Job Responsibilities: Manage key accounts in oil and gas industry to achieve sustainable business growth. Be the key contact point of customer for sales, services, technical support request. Responsible to develop new account to expand the oil & gas business. Promote and market product in assigned key account to achieve annual sales target. Involve in marketing activities planning and strategy development. Execute/drive the marketing activity in assigned key account. Stay abreast with market dynamics, competitor activities and industry trends. Work closely with application specialists, product specialists and service team to ensure customer expectation/requirement met. Provide accurate sales forecasts and contribute to overall business planning. Job Requirements: At least a Bachelor's Degree, preferably in Chemistry or Chemical Engineering or similar field. At least 2-3 years' experience in sales and marketing particularly in Oil & Gas Instrumentation. Possess good verbal and written communication skills in Bahasa Malaysia, Mandarin, and English. Possess a car and valid Malaysian driving license. Able to travel extensively.

Malaysia
Permanent
Negotiable

Digital Service Engineer

Executive recruitment company Monroe Consulting Group is recruiting on behalf of a leading multinational healthcare company. Our client is seeking a Digital Service Specialist to join their dynamic team. The ideal candidate will support digital service solutions, manage project implementation, and provide post-project support to ensure optimal customer satisfaction. Key Responsibilities (Pre-) Sales Support Advise local and regional sales teams on digital solutions tailored to customer needs. Provide pre-sales support, including site visits and tender contributions. Define software and hardware configurations for accurate ordering. Promote and sell digital maintenance services in collaboration with commercial partners. Project Management Oversee customer implementation projects, coordinating with engineering and technical teams. Project Execution Install and configure digital solutions on customer systems. Conduct testing to ensure full functionality before production deployment. Address open issues and ensure proper project closure. Post-Project Support and Incident Management Offer ongoing support to customers, resolving incidents remotely or on-site. Support Responsibilities Provide 1st Level MedTech Remote Support for all digital solutions. Manage the ticketing system and collaborate with specialists to resolve issues. Perform error diagnostics and implement fault containment measures. Ensure compliance with service-level agreements (SLAs). Business Continuity Manage installations, updates, upgrades, and configurations of digital solutions. Monitor and follow up on open orders within local organizations. Provide technical input for customer offers. General Function-Related Responsibilities Propose and implement process improvements. Assist in resource planning during project hub shortages. Adhere to company policies, guidelines, and standard operating procedures (SOPs). Participate in product certification training and updates. Documentation Maintain detailed documentation of work in compliance with medical device regulations. Record change requests and assist in creating project-related documentation and best practices. Key Requirements Education: Bachelor's degree in Information Technology, Computer Science, Electronic Engineering, or related fields. Experience: 3-5+ years of work experience. Customer Service: 1-3+ years of direct customer service experience. Project Management: 1-2+ years of engineering project management experience. Cross-Functional Experience: Proven ability to work across different functions, sites, and cultures.