Consumer Electronics Executive Search | Monroe Consulting Group

Executive Search & Headhunting Recruitment Services for the Consumer Electronics Industry

Monroe Consulting Group’s executive search services provide specialise recruitment expertise to help our clients secure the best talents within the Consumer Electronics Industry. The ability of our recruitment consultants to source passive candidates is what has set us apart from other recruitment agency services. Monroe’s specialised executive search team thrive upon the partnerships it has cultivated with some of the world’s most recognised and respected brand names within the Consumer Electronics sector.

Monroe provides a unique headhunter approach that targets the recruitment of mid-level to senior professional for companies in the consumer electronics industry. In many cases, our executive search firm acts as an essential recruitment partner for building mid to senior-level management teams, which are critical to the success of the company. Our team of experts can help you find talents across all major sub-sectors within the consumer electronics industry including (but not all), electronic devices used for entertainment, communications, and recreation.

Browse our current job roles for consumer electronics or contact our consultants to uncover your next role.

Searching for talent in the Consumer Electronics Industry? Reach out to us to source the most qualified talent in the market.

Latest roles.

Head Of Service

Executive recruitment company Monroe Consulting Group Malaysia is recruiting on behalf of a renowned Multinational Home Electrical Appliance manufacturer for a Head of Service position. As our distinguished client's business is expanding, our client is looking for an ambitious and experienced Head of Service to lead and manage the entire after-sales service ecosystem, including field service operations, customer call centers, and spare parts management for home appliances. This role ensures the delivery of a seamless customer service experience, enhances customer satisfaction, and drives operational efficiency in alignment with the brand's service standards and business objectives. Job Responsibilities: Lead and manage nationwide field service teams (in-house and third-party) to ensure timely and quality service delivery. Implement standardized service protocols and quality controls for installation, repair, and maintenance of home appliances. Monitor key service KPIs such as first-time fix rate, turnaround time (TAT), customer satisfaction (CSAT), and Net Promoter Score (NPS). Oversee daily operations of the customer care/contact center, including inbound/outbound call handling, complaints management, and technical support. Ensure customer queries and complaints are handled efficiently, empathetically, and within agreed SLAs. Implement customer feedback loops and use insights to improve service offerings. Develop and manage the spare parts supply chain - forecasting, procurement, inventory, pricing, and distribution. Optimize parts availability to support service teams and minimize service delays. Collaborate with regional or global parts hubs for effective replenishment planning. Formulate and execute the national service strategy aligned with corporate goals and market dynamics. Set clear performance targets for teams and monitor against KPIs and SLAs. Drive cost optimization, process improvements, and digital transformation initiatives (e.g., CRM, FSM tools, automation). Build and mentor high-performing service teams, including field technicians, call center agents, and back-office support staff. Foster a customer-first culture and ensure ongoing technical and soft skills training. Manage service partner performance and compliance with company standards. Work closely with Sales, Marketing, Product, and Logistics teams to align customer service with business objectives. Provide service feedback to influence product quality, design improvements, and warranty strategies. Job Requirements: Bachelor's Degree in Engineering, Business Administration, Supply Chain, or a related field. MBA is a plus. 8-12 years of experience in customer service/after-sales operations in the consumer electronics or home appliances sector, with at least 5 years in a leadership role. Proven experience managing large teams and third-party service networks. Strong knowledge of service operations, CRM systems, field service management tools, and spare parts logistics. Customer-centric mindset with a passion for service excellence. Strong analytical and problem-solving skills. Excellent leadership and team management capabilities. Effective communication and interpersonal skills. Ability to manage complex operations in a fast-paced environment.

Shah Alam
Permanent
Negotiable

Head of Trade Marketing (Electronics)

Monroe Consulting Group Indonesia is recruiting on behalf of a global home appliances company. Our respected client, Electrolux, is seeking a Head of Trade Marketing to be based in Jakarta, Indonesia. This role will be reporting directly to the Country General Manager. Responsibilities: Develop and execute a comprehensive retail and shopper marketing strategy to drive sell-out and deliver exceptional in-store consumer experiences. Create and align annual trade marketing plans with key accounts, product launches, and business objectives. Own and manage the trade marketing budget, ensuring high ROI through regular analysis and improvement initiatives. Lead the planning and execution of national consumer promotion programs, including concept development, implementation, and post-campaign evaluation. Oversee in-store execution, ensuring alignment with brand guidelines and timely deployment of displays, POSMs, and campaign materials. Manage a team including Trade Marketing Operations Specialist, Trainer, and Promoter Manager to ensure excellent execution and training quality across retail channels. Define KPIs, monitor performance, and coach team members for continuous development. Foster cross-functional collaboration with Sales, Product Line, and Regional Marketing teams. Actively participate in the regional Retail and Shopper Marketing community, sharing best practices and learning from peers. Requirements: Bachelor's degree in Marketing, Business, or a related field; Master's degree is a plus. Minimum 7 years of experience in marketing, preferably in consumer goods or retail environments. Proven leadership and people management experience. Strong strategic thinking and analytical skills, with the ability to manage budgets and evaluate ROI. Excellent communication, negotiation, and stakeholder engagement capabilities. Fluent in English, both written and spoken. Willingness to travel domestically and internationally as required.

Indonesia
Permanent
Negotiable

Production Supervisor

Executive recruitment firm Monroe Consulting Group Philippines is seeking a Production Supervisor on behalf of a global technology company specializing in precision power conversion, measurement, and control technologies. To be based in Rosario, Cavite. Role Overview: The Production Supervisor is responsible for overseeing daily operations, ensuring efficient production processes, and maintaining workflow organization. This role plays a key part in achieving production targets while ensuring quality compliance and operational efficiency. Key Responsibilities: Develop and implement daily production plans to meet revenue and operational goals. Collaborate with cross-functional teams to enhance production line efficiency and drive continuous improvement. Lead initiatives to optimize production processes for improved performance and cost-effectiveness. Ensure compliance with quality standards, company policies, and regulatory requirements. Assign tasks effectively, ensuring all team members understand and fulfill their responsibilities. Qualifications: Bachelor's degree in Engineering, Operations Management, or a related field. Strong communication skills, both written and verbal. Knowledge of electronic components, their operation, and applications. Ability to work effectively in a cross-cultural team environment. Demonstrates strong leadership, assertiveness, flexibility, and teamwork. Willingness to work in a shifting schedule.