Information Technology Jobs

General Manager (Chinese Speaking), Thailand

Award-winning executive recruitment company, Monroe Consulting Group, is recruiting on behalf of a well-established regional technology solutions provider with a strong presence across Asia. Our respected client specializes in delivering integrated IT and digital solutions, offering expertise across enterprise technology, systems integration, infrastructure solutions, automation technologies, and business transformation services. With a proven track record supporting organizations across diverse industries, the company partners with clients to strengthen operational capabilities, accelerate digital adoption, and drive sustainable business growth. Backed by regional leadership and a collaborative cross-border operating model, the organization is committed to innovation, customer success, and long-term market expansion This leadership role will be responsible for driving the overall business strategy, operational performance, and organizational growth of the Thailand business while ensuring alignment with regional objectives and corporate direction. The role will oversee end-to-end business operations, including strategic planning, business development, stakeholder engagement, financial management, and operational excellence initiatives. The successful candidate will work closely with regional leadership and key stakeholders to identify growth opportunities, strengthen market positioning, and establish strategic partnerships that support long-term business objectives. In addition, this individual will lead and develop high-performing teams, foster a collaborative and performance-driven culture, and ensure the organization maintains strong governance, compliance standards, and operational effectiveness to support sustainable business growth in Thailand. Job Responsibilities Develop and execute strategic business plans aligned with the Group's overall objectives. Analyze market trends, industry developments, and the competitive landscape to formulate localized strategies that drive sustainable growth and operational excellence in Thailand. Lead, mentor, and strengthen the Thailand team by cultivating a high-performance and collaborative culture. Drive talent development initiatives and capability-building programs to ensure employees are equipped with the necessary skills and aligned with the company's vision, mission, and core values. Drive innovative business growth initiatives to expand the company's presence and market share in Thailand. Evaluate emerging market segments, customer demands, and new product or service offerings to strengthen the company's competitive positioning and long-term growth potential. Identify, develop, and capitalize on new business opportunities through market intelligence, customer insights, and data-driven analysis. Build and maintain strategic partnerships and alliances that enhance the company's capabilities, broaden market reach, and create sustainable business value. Represent the company in building, maintaining, and strengthening relationships with key clients, partners, and stakeholders to foster long-term collaboration and business success. Serve as a trusted advisor by understanding partner needs and aligning tailored solutions and offerings to support mutual growth objectives. Provide regular and comprehensive reports to senior management on business performance, market developments, and competitive intelligence. Ensure clear communication, transparency, and strategic alignment across all levels of the organization. Oversee the financial performance of the Thailand office by managing budgeting, financial planning, and forecasting processes. Drive informed business and investment decisions that support profitability, operational sustainability, and long-term business growth. Lead and optimize day-to-day operations across all functions to improve efficiency, productivity, and service quality. Build high-performing teams, promote cross-functional collaboration, and foster a strong and positive corporate culture. Establish and strengthen the company's compliance management framework by reviewing key commercial terms and conditions, enhancing internal governance mechanisms, and implementing effective controls to mitigate operational and business risks. Ensure full compliance with local laws, financial reporting standards, and internal corporate policies while maintaining the highest ethical and legal standards. Develop and implement risk management strategies to minimize financial exposure and safeguard the company's assets and reputation. Job Requirements Demonstrate a proven track record in senior management roles within the IT or technology sector with deep understanding of the Thai market and business landscape. Previous experience working in China or with a Chinese background will be highly preferred. Exceptional leadership, communication, and interpersonal skills, with strong innovative mindset, strategic thinking abilities, and a focus on achieving tangible results. Proficiency in Chinese or English (must), and Thai (bonus, not must)

Thailand
Permanent
Negotiable

Contract Management Manager

Monroe Consulting Group Philippines, an executive recruitment firm, is recruiting on behalf of a leading global operations center that supports one of the world's most innovative technology companies. Our respected client is looking for a Contract Management Manager. The role is based in BGC, Taguig City, with a Hybrid setup (3 days onsite, 2 days WFH per week) and a night shift schedule. Job Summary: As the Contract Management Manager, you will be primarily responsible for overseeing, leading and evaluating the effectiveness of a workflow operations team. Position Responsibilities: Monitor the overall success of service delivery for a workflow Review performance data from the operations teams to evaluate the effectiveness of the operations team leads and individual influencers Maintain overall accountability for the request fulfillment process for a specific workflow Ensure teams have all necessary resources to perform delivery work Monitor and track events, inform stakeholders of potential risks, and escalate events if needed Assess the feasibility of proposed problem resolutions, including resource availability and potential schedules; review and approve workarounds and resolutions Minimum Qualifications: Must have 7+ yrs commercial/contract law experience Knowledge of contracting concepts and ability to draft simple integrity checks in accordance with prescribed templates and guidelines. Excellent verbal and written english language skills Strong analytical and communication skills. Bachelor's degree from an accredited institution 5+ years of business operations, BPO or other customer-service focused industry experience, with 5+ years of managerial experience Preferred Qualifications: Experience working with vendor contracts, including drafting and amending standard templates. Proven ability to be customer-oriented in handling communications and issues Experience handling complex teams Benefits We support you with competitive wages and with comprehensive health care including medical, dental and vision coverage We support your family with gender-neutral baby bonding leave, 18 week birth-parent maternity leave, and generous life, accident and disability insurance minimums Employees who work onsite can enjoy free meals and snacks, and fun onsite experiences

City of Taguig
Permanent
Negotiable

Contract Management Lead

Monroe Consulting Group Philippines, an executive recruitment firm, is recruiting on behalf of a leading global operations center that supports one of the world's most innovative technology companies. Our respected client is looking for a Contract Management Lead. The role is based in BGC, Taguig City, with a Hybrid setup (3 days onsite, 2 days WFH per week) and a night shift schedule. Job Summary: As the Contract Management Team Lead, you will direct, empower, and optimize this high-performing team of Sourcing and/or Drafting Senior Specialists. You are the central orchestrator of daily procurement operations, responsible for overseeing central intake, validating taxonomies, and dynamically allocating resources to ensure continuous SLA compliance and prevent pipeline friction. Beyond day-to-day capacity management, you will enforce overarching quality assurance frameworks, govern commercial negotiation approvals, and uphold strict virtual security controls across all tools and systems. You will serve as a vital escalation point - resolving complex supplier blockers for your team while strategically elevating critical issues to senior leadership - and own the synthesis of performance data into impactful Business Reviews. When necessary, you will also act as a hands-on tactical contributor, managing critical end-to-end sourcing cases to balance workload and drive high-priority initiatives forward. Position Responsibilities: Central Intake, Triage & Case Assignment Monitor and review new sourcing requests within the central case management system. Validate category taxonomy for all incoming requests to ensure accurate downstream routing and prevent pipeline friction. Allocate resources by assigning cases to the appropriate Sourcing Specialist based on spend category, complexity, and current workload. Drive SLA compliance by ensuring high case assignment accuracy and timely acknowledgment to requesters. Facilitate alignment by scheduling (and occasionally leading) initial kick-off meetings with business stakeholders to define project scope, timelines, and sourcing strategies. Managing Day-to-Day Operations Optimize capacity by monitoring team-wide resource allocation and managing standard portfolio mixes.Manage access controls by administering directory access and folder permissions within secure environments (e.g., Google Drive). Enforce compliance by overseeing strict virtual security controls across all systems and tools used by the team. Performance & Business Reviews Own the reporting cycle from the compilation and analysis to the presentation of periodic Business Reviews. Synthesize performance data to clearly showcase team achievements, including cost savings, SLA compliance, and security containment metrics. Governance & Sign-offs Enforce QA frameworks by continuously tracking performance metrics and quality benchmarks, stepping in promptly to resolve deviations or address performance gaps. Govern negotiation approvals by managing the review and routing of negotiation plans according to established spend thresholds. Act as a primary escalation point in a two-way capacity - resolving complex cases, supplier blockers, and data delays for the team, while strategically escalating critical issues to senior leadership when executive intervention is required. Others Act as a hands-on contributor by managing individual end-to-end sourcing cases as needed to balance team workload, cover capacity gaps, or drive high-priority initiatives. Minimum Qualifications: Bachelor's degree in Supply Chain, Business, Finance, Economics, Engineering, or a related analytical discipline (or equivalent practical experience). 5+ years of experience in strategic sourcing, indirect procurement, procurement analytics, or supply chain operations, ideally within a high-compliance or corporate shared-services environment. 3+ years experience in coaching, developing, and leading sourcing teams while maintaining strong organizational momentum. Demonstrated ability to influence stakeholders, manage expectations, and pivot strategies quickly in a fast-paced, ambiguous environment. Proven ability to champion operational excellence, driving the strategic vision for workflow optimization, automation, and the implementation of robust procurement governance frameworks across the team. Solid experience using data analytics and visualization tools to perform cost-benefit analyses and drive sourcing strategies. Demonstrated experience translating complex spend analytics and savings tracking into executive-level insights and recommendations. Preferred Qualifications: Having as many of these specific qualifications is a plus, but transferable skills/experiences may be equally valuable. Certifications: Professional certification in procurement, strategic sourcing, or supply chain management (e.g., CPSM, MCIPS, or CSCP) is highly preferred. Benefits: We support you with competitive wages and with comprehensive health care including medical, dental and vision coverage We support your family with gender-neutral baby bonding leave, 18 week birth-parent maternity leave, and generous life, accident and disability insurance minimums Employees who work onsite can enjoy free meals and snacks, and fun onsite experiences

City of Taguig
Permanent
Negotiable

Security Engineer Lead

Monroe Consulting Group Philippines, an executive recruitment firm, is recruiting on behalf of a leading global operations center that supports one of the world's most innovative technology companies. Our respected client is looking for a Security Engineer Lead - Safe Browsing - Threat Detection, you will help the team in its mission to protect the company's users. Our goals include increasing the coverage, accuracy, and speed of Safe Browsing enforcement systems; understanding the global threat environment for phishing, malware, and unwanted software; and improving the user experience, both internally and externally, by communicating with webmasters, users, and partners. You will become an expert in the workings of phishing and malware, and you will help the team to detect and prevent these abuses at scale. You will work to ensure that the trust users place not only in Safe Browsing, but also in the company as a broader brand. You will demonstrate analytical thinking and make data-driven decisions. The role is based in BGC, Taguig City, with an onsite work set-up and has a night shift schedule. Key Job Responsibilities: Manage a team of tech process analysts and specialists Manage team workload to ensure even distribution of responsibilities and provide development opportunities. Provide effective coordination with multiple cross-functional teams in a clear and effective manner. Monitor and review SLAs and act as a point of contact to discuss risk / issues with workflow management. Develop in depth understanding of documented process flows and playbooks and identify any process improvement opportunities. Perform technical audit/reviews in code changes made by L3 and L4. Develop complex data analyses to identify harmful entities, examine trends, patterns, and identify system vulnerabilities. Perform static code analysis, dynamic analysis of potential threats identified in the websites such as phishing, malware, social engineering. Key Job Qualifications: Bachelor's degree in Computer Science, Engineering, Mathematics, Statistics, or an equivalent technical field, or equivalent practical experience. 8+ years of strong hands-on experience in security operations, web security analysis, or a related analytical role. Proficient experience in querying and analyzing large datasets using SQL and data-focused programming (e.g., Python). Demonstrated knowledge of the threat landscape targeting websites on the internet, including phishing, malware, or vulnerabilities. Strong analytical and problem-solving skills with meticulous attention to detail. 2+ years of experience in people management and performance management. Preferred Qualifications / Skills: Experience in handling technical team Good understanding of OWASP vulnerabilities and/or Exploit Kits. Experience of Linux operating system and shell/batch scripting. Strong ability to communicate complex technical concepts clearly and effectively to diverse audiences. Ability to independently prioritize competing stakeholder demands, and manage multiple responsibilities in a fast-paced, dynamic environment. Experience in statistical analysis (e.g., R, Stata, SAS) for identifying trends and insights. Ability to identify and prioritize actionable steps towards resolution.

City of Taguig
Permanent
Negotiable

Payroll Implementation (Manager / Senior Manager) - Technology

Award-winning executive recruitment company, Monroe Consulting Group, is recruiting on behalf of Asia's fastest-growing HR technology platform. Our respected client is a leading provider of cloud-based Human Capital Management (HCM) solutions, enabling enterprises across Asia to reimagine the future of work with cutting-edge HR technology. To support their rapid growth in Thailand, they are seeking a highly experienced and dynamic Engagement Manager to lead end-to-end HCM solution implementations and drive successful client transformations. The Payroll Implementation Manager will be responsible for leading end-to-end payroll implementation projects, ensuring successful, high-quality, and timely delivery of Thailand payroll solutions for enterprise clients. This role oversees the complete implementation lifecycle, including business requirement gathering, solution design, payroll configuration, statutory compliance alignment, testing, user training, go-live, and post-implementation support. The successful candidate will act as the key point of contact for clients, providing payroll expertise, managing stakeholder expectations, resolving complex system challenges, and driving user adoption. Working closely with Product, Engineering, Sales, and Customer Success teams, the Payroll Implementation Manager will ensure effective project execution, continuously improve delivery standards, and support clients in optimizing their payroll operations and achieving business transformation objectives. Job Responsibilities Develop and maintain deep expertise in payroll product architecture, proactively identifying system limitations and collaborating with Product and Engineering teams to resolve issues and influence future product enhancements. Serve as the regional product subject matter expert, diagnosing complex system behaviors, leading root cause analysis, and ensuring timely and accurate resolution of client-facing issues. Stay current with product updates, releases, and enhancements, translating technical changes into practical guidance and best practices for clients and internal stakeholders. Act as the bridge between client requirements and product capabilities by identifying recurring challenges, escalating trends to the Product team, and contributing to the continuous improvement and evolution of the platform. Job Requirements In-depth knowledge of Thailand payroll with at least 10 years of experience in payroll implementation. Strong understanding of Thailand payroll statutory requirements and regulatory compliance. Proven ability to engage and communicate effectively with C-level executives and business stakeholders across various functions. Demonstrated ability to independently navigate, troubleshoot, and optimize enterprise payroll solutions, with a strong aptitude for quickly mastering complex systems. A proactive, self-driven learner who stays current with product enhancements, statutory updates, and industry best practices, applying this knowledge to continuously improve client outcomes and delivery quality. Proven ability to understand client business challenges, identify pain points, and recommend effective, value-driven solutions. Excellent communication and interpersonal skills, complemented by strong analytical and problem-solving capabilities to deliver practical and timely resolutions.

Thailand
Permanent
Negotiable

HCM Implementation (Manager / Senior Manager) - Technology

Award-winning executive recruitment company, Monroe Consulting Group, is recruiting on behalf of Asia's fastest-growing HR technology platform. Our respected client is a leading provider of cloud-based Human Capital Management (HCM) solutions, enabling enterprises across Asia to reimagine the future of work with cutting-edge HR technology. To support their rapid growth in Thailand, they are seeking a highly experienced and dynamic Engagement Manager to lead end-to-end HCM solution implementations and drive successful client transformations. The HCM Implementation Manager will be responsible for leading a team of Implementation Consultants and delivering end-to-end HCM implementation projects, ensuring successful, high-quality, and on-time delivery across Core HR, Payroll, Time & Attendance, Performance Management, and other HCM modules. This role oversees the full implementation lifecycle, from project planning, business requirement gathering, solution design, configuration, testing, training, and go-live through post-implementation handover. The successful candidate will serve as the primary point of contact for clients, driving stakeholder alignment, governance, change management, and user adoption while proactively managing risks and project escalations. Working closely with Sales, Pre-sales, Product, and Customer Success teams, the HCM Implementation Manager will ensure seamless project execution, maximize customer satisfaction, identify growth opportunities, and support clients in achieving their business transformation objectives. Job Responsibilities Lead, manage, and mentor a team of Implementation Consultants, overseeing a portfolio of implementation projects to ensure successful, high-quality, and timely delivery. Serve as the primary escalation point for clients and internal stakeholders, proactively resolving project issues and mitigating risks. Coordinate closely with the Sales and Pre-sales teams following contract closure to ensure a seamless handover of project scope, client requirements, business processes, key stakeholders, and implementation expectations. Develop comprehensive implementation plans, define project milestones, monitor progress, and ensure projects remain on schedule and within scope. Drive governance by ensuring compliance with internal processes, policies, and best practices while maintaining the highest standards of service delivery and client satisfaction. Lead change management initiatives by aligning internal and external stakeholders, including senior client leadership and C-level executives, while acting as the primary point of contact throughout the implementation lifecycle. Gather and analyze business requirements, design solution recommendations aligned with product capabilities, identify functional gaps, and collaborate with the Product team to define enhancement requirements and future-state business processes. Deliver key user training and provide ongoing guidance and support throughout the implementation journey. Lead clients through go-live activities, partnering with Marketing and Customer Success teams to drive user adoption and successful platform rollout. Measure implementation success by evaluating project quality, delivery timelines, customer satisfaction, and overall return on investment (ROI). Ensure a smooth and structured transition of completed projects to the Customer Success team for ongoing account management and support. Monitor implementation-related financial milestones, including timely billing and commercial readiness prior to project go-live. Identify and capitalize on upselling opportunities throughout the implementation process, collaborating with relevant internal teams to support business growth. Job Requirements Proven years of experience in HR technology implementation, HR consulting, or Human Resources functions. Proven experience leading and managing implementation or consulting teams. Demonstrated ability to engage and influence senior stakeholders, including C-level executives; experience working with CXOs is an advantage. Solid understanding of Human Resources processes or a formal educational background in HR is preferred. Strong proficiency in Microsoft Office applications, particularly Word, Excel, and PowerPoint. Advanced analytical skills with the ability to work with complex datasets, validate data accuracy, and generate actionable insights using Microsoft Excel. Hands-on experience with project management methodologies and project management tools

Thailand
Permanent
Negotiable

Technical Product Manager

Monroe Consulting Group, an Executive Recruitment firm, is partnering with a leading organisation in the Information Technology sector to hire a Technical Product Lead. This opportunity is based in Kuala Lumpur, Malaysia. Position Overview This role will lead the translation of business requirements into scalable technology solutions by bridging stakeholders, clients, and technical teams. This role is responsible to drive solution design, product validation, and successful project delivery to support innovation and operational excellence. Key Responsibilities 1. Requirements Gathering & Analysis Work closely with clients and internal stakeholders to understand business challenges and operational requirements. Gather, analyse, and document functional and technical requirements. Translate business needs into clear solution requirements and development tasks. 2. Solution Design Design high-level end-to-end solutions and system architecture. Define application workflows, integrations, APIs, and data flows. Collaborate with software, cloud, and engineering teams to determine the best technical approach. 3. Proof of Concept (PoC) Validation Validate business ideas and proposed solutions through PoCs. Review user workflows, testing approaches, and system integration requirements. Ensure proposed solutions meet business objectives before implementation. 4. Delivery Planning & Execution Convert validated PoCs into implementation plans. Coordinate with development, cloud, and engineering teams during project delivery. Track progress, manage priorities, and ensure successful project outcomes. Key Requirements Qualifications & Experience Experience as a Technical Product Manager, Product Owner, Business Analyst, IT Analyst, or similar role. Proven experience working with cross-functional stakeholders and client-facing environments. Experience managing technology projects from requirements gathering through implementation. Exposure to technology-driven solutions, digital transformation initiatives, or complex systems environments. Technical / Functional Expertise Strong ability to analyse business problems and propose technology-driven solutions. Experience in requirements gathering, business analysis, solution design, and product ownership. Understanding of APIs, system integration, and cloud architecture. Experience working with software development teams and agile delivery environments. Strong knowledge of application workflows, data flows, and system architecture. Experience in Proof of Concept (PoC) validation and solution assessment. Exposure to cloud platforms, preferably AWS. Familiarity with IoT, telemetry, edge computing, industrial automation, autonomous systems, robotics, or related technology environments. Understanding of hardware and software integration projects. Soft Skills & Leadership Competencies Excellent stakeholder management and client engagement skills. Strong analytical thinking and problem-solving capabilities. Effective communication, presentation, and documentation skills. Ability to bridge business and technical discussions effectively. Strong project coordination and prioritisation skills. Ability to manage multiple initiatives in a dynamic and fast-paced environment. Collaborative approach when working with technical, engineering, and business teams.

Selangor
Permanent
Negotiable

Embedded Software Engineer (Senior)

Monroe Consulting Group, an Executive Recruitment firm, is partnering with an organisation in the Information Technology industry to hire an Embedded Software Engineer (Senior). This opportunity is based in Malaysia. Position Overview This role is responsible for designing, developing, and maintaining embedded graphical user interfaces for microcontroller-based devices and instrumentation products. This role plays a key part in establishing embedded UI development capabilities, supporting product innovation, and delivering reliable, user-friendly interfaces for current and future product lines. Key Responsibilities Design and develop embedded GUIs using LVGL for a family of instrumentation products. Redesign existing product interfaces and build new ones for upcoming product lines. Own display and touch-controller integration, from driver bring-up to finished UI. Support ongoing maintenance and updates once interfaces are deployed. Help establish reusable embedded UI practices as this becomes a standing capability within the organisation. Work closely with the mechanical/hardware team and external connectivity/PCB partners. Key Requirements Qualifications & Experience Experience as an Embedded Software Engineer with a strong background in graphical user interface development for microcontroller-based devices. Experience designing interfaces for instrumentation, measurement, or industrial handheld devices is preferred. Exposure to medical device or regulated-industry software practices is advantageous. Technical / Functional Expertise Strong proficiency in C programming. Experience with GUI for microcontroller development. Experience in microcontroller development, including STM32, ESP32, NXP, Renesas, Nordic, or similar platforms. Experience with FreeRTOS or another RTOS. Knowledge of SPI, I2C, and UART communication protocols. Experience with display drivers, including RGB, MIPI DSI, SPI TFT, and ePaper. Experience with touch controllers such as GT911, FT6336, XPT2046, or similar. Strong understanding of memory optimisation and embedded debugging. Experience integrating display and touch-controller solutions from driver development through to completed user interfaces. Experience working with external connectivity and PCB partners is advantageous. Soft Skills & Leadership Competencies Self-starter with the ability to work effectively with limited local support during the early phase of team development. Strong collaboration skills with the ability to work closely with hardware, mechanical, and external partner teams. Fluent English communication skills, both written and spoken. Mandarin is an advantage for supplier engagement. Ability to contribute to the establishment of best practices and reusable embedded UI development standards.

Malaysia
Permanent
Negotiable

Country Sales Manager (Technology)

Monroe Consulting is partnering with a fast-growing global technology company that is redefining customer engagement through advanced CRM solutions. We are looking for a commercially driven Country Sales Lead to spearhead expansion in Indonesia, particularly within the BFSI sector. If you thrive in a high-growth environment, enjoy building markets from the ground up, and know how to navigate complex enterprise sales, this role is for you. What You'll Do: Shape and drive regional sales strategy with a strong focus on Indonesia Lead end-to-end business planning and execution across key target markets Open new doors, owning business development through strategic outreach and market penetration Engage with senior stakeholders, understand their challenges, and position tailored CRM solutions Manage the full sales cycle from prospecting to closing high-value deals Stay ahead of market trends, competitor movements, and evolving customer needs Deliver impactful presentations that clearly communicate value and differentiate solutions Collaborate closely with internal teams to drive successful outcomes What We're Looking For: A strong communicator with the confidence to engage C-level stakeholders Fluent in English and Bahasa Indonesia Proven track record in CRM solution sales, ideally within enterprise environments Deep understanding of buying cycles, industry dynamics, and competitive positioning Hands-on experience with CRM platforms and ecosystems Familiarity with leading systems such as Microsoft Dynamics, Siebel, and Salesforce Solid experience within the BFSI sector is highly preferred

Indonesia
Permanent
Negotiable

Operations Manager (Merchant & Sales Ops)

Monroe Consulting Group, an Executive Recruitment firm, is partnering with an organisation in the Information Technology industry to hire an Operations Manager. This opportunity is based in Kuala Lumpur, Malaysia. Position Overview The Operations Manager is responsible for leading and managing overall Merchant Operations while ensuring effective cross-functional collaboration to support business objectives and operational performance. This role plays a critical part in driving operational efficiency, service delivery excellence, process improvements, and successful execution of merchant on boarding and deployment activities. Key Responsibilities Lead and oversee daily Merchant Operations activities across: On boarding Fulfilment POS Operations Project Support Ensure operational processes are executed accurately and within SLA timelines. Monitor merchant on boarding progress, deployment readiness, and issue resolution. Ensure smooth coordination between Sales, Support, Finance, Product, and technical teams when necessary. Drive operational consistency between KL and JB operations teams. Work closely with Sales Administration functions to ensure proper processing and documentation of sales-related activities. Identify process gaps, operational risks, and bottlenecks and improve SOPs. Track and analyse operational OKRs, merchant on boarding turnaround time, fulfilment timelines, deployment completion, productivity metrics, and SLA performance. Prepare operational reports and business updates for the Country Manager. Collaborate closely with internal departments including Sales, Customer Support, Finance, Product, and Technical/Deployment teams, as well as external vendors and business partners to ensure smooth operational execution and alignment with business objectives. Support cross-functional coordination, project implementation timelines, issue resolution, and operational improvement initiatives while proactively escalating critical operational matters and driving corrective action plans when necessary. Key Requirements Qualifications & Experience Bachelor's Degree in Business Administration, Operations Management, or a related field. Minimum 5-8 years of experience in Operations, Sales Operations, Merchant Operations, or related functions. Minimum 3 years of experience in a managerial or team leadership role. Technical / Functional Expertise Experience managing Merchant Operations, Sales Operations, or related operational functions. Experience managing sales administration and operational workflows. Strong analytical, reporting, and problem-solving capabilities. Ability to manage multiple operational functions in a fast-paced environment. Experience monitoring and managing operational KPIs/OKRs, SLA performance, on boarding turnaround times, fulfilment timelines, deployment activities, and productivity metrics. Proficient in Microsoft Office, Google Workspace, and operational systems/CRM tools. Soft Skills & Leadership Competencies Strong people management and stakeholder management skills. Ability to collaborate effectively with cross-functional teams and external business partners. Strong organisational and coordination skills with the ability to manage multiple priorities. Proactive approach to issue resolution, escalation management, and continuous improvement initiatives. Strong communication and relationship-building abilities across operational and commercial functions.

Malaysia
Permanent
Negotiable

D365 Consultant ( Finance and Supply Chain)

Executive recruitment company Monroe Consulting Group Philippines is recruiting on behalf of a business services and IT consulting company specializing in enterprise software solutions. This role offers a remote work setup and follows a night shift schedule. Job Summary Our client is seeking a Microsoft Dynamics 365 Consultant with strong, hands-on experience in Finance and Supply Chain Management (F&SCM) modules. The ideal candidate has been deeply involved in implementing, configuring, and supporting D365 Finance and Supply Chain solutions in complex business environments. Key Job Responsibilities Participate in end-to-end Dynamics 365 Finance & Supply Chain implementations Gather and translate business requirements into functional and system designs Configure D365 Finance and Supply Chain modules to align with client business processes Create detailed documentation of configurations, workflows, and customizations for client use and future maintenance Conduct system testing, user training, and deployment activities Troubleshoot system issues and provide ongoing support and enhancements Stay current with D365 Finance & Supply Chain features, updates, and best practices Perform assigned project management and coordination tasks Ensure adherence to quality assurance standards Collaborate closely with client stakeholders, ensuring clear communication and timely delivery of solutions Mentor and guide junior consultants on D365 functionality and implementation methodologies Key Job Qualifications At least 4 years of hands-on experience implementing and using Microsoft Dynamics 365 Finance and Supply Chain Management (F&SCM) or a comparable mid-market ERP system Bachelor's degree in Accounting, Finance, Business Administration, or a related field Strong understanding of end-to-end business processes, including: Financial management Purchasing and procurement Sales and order management Inventory and warehouse management Production and supply chain operations Solid understanding of database structures and system design Strong analytical and problem-solving skills Ability to quickly learn new systems, tools, and business processes

Philippines
Permanent
Negotiable

Process Excellence Senior Specialist

Monroe Consulting Group Philippines, an executive recruitment firm, is recruiting on behalf of a leading global operations center that supports one of the world's most innovative technology companies. Our respected client is looking for a Process Excellence Senior Specialist. The role is based in BGC, Taguig City, with a Hybrid setup (3 days onsite, 2 days WFH per week) and has a flexible schedule depending on stakeholder meetings (including outside business hours). Key Job Responsibilities: Spearheading Customer Experience by developing and deploying Service Excellence framework; focusing on creating best in class user experience/ or customer delight. Identifying key opportunities, leverage points and expectations in the user journey experience to achieve Customer Satisfaction. Setting performance standards to meet the service goals by tracking and evaluating team performance against key operating metrics in Balanced Scorecard using Quantitative Data Mining to re baseline metrics to reduce variation in critical business processes Sustaining a positive environment where the customer service team displays high levels of motivation and excellent team spirit through effective engagement efforts and Ramp schemes Align with Portfolio Owner to create the continuous improvement (CI) agenda and deliver on it by designing and executing new capability "build" programs to elevate Customer experience using established tools and framework Build relationships with other regions and Global team resources in order to support identification, review, prioritization and execution of key opportunities Enable creation of knowledge assets from Projects & setup best practice sharing. Provide lean trainings to the team/and other members, if required. Handle site level initiatives along with the projects of aligned verticals. Manage cross site projects Key Job Qualifications: Bachelor's degree 6+ yrs of overall Service Sector experience with expertise in Process Transformation and Operational Excellence and Min 2 years of Continuous improvement experience Lean Six Sigma certified and ability to showcase applicability of LSS processes Experiences in managing multiple projects and Ability to manage complexity and navigate through ambiguous situations while identifying / executing a project Building relationships & being able to influence stakeholders in prioritizing / executing projects Lead Change management with Stakeholders and operations on implementing the improved process

City of Taguig
Permanent
Negotiable

Information Security & Compliance

Monroe Consulting Group, an Executive Recruitment firm, is partnering with a leading organisation in the Information Technology sector to hire an Information Security & Compliance Manager. This opportunity is based in Kuala Lumpur, Malaysia. Position Overview This role will lead the design, implementation, and governance of the organisation's information security and compliance framework across multiple business operations. It is responsible to drive security maturity, regulatory compliance, risk management, and certification readiness while embedding security best practices across the organisation. Key Responsibilities 1. Certification & Standards Readiness Lead end-to-end preparation for ISO 27001 (ISMS), PCI-DSS, and other relevant certifications, including gap analysis, control implementation, documentation, internal audits, and coordination with external certification bodies. Ensure ongoing compliance with recognised security and governance standards. 2. Policy & Process Standardisation Design, document, and implement information security policies, procedures, and controls. Establish practical and effective governance frameworks that support business and technology operations. 3. Risk Management Conduct periodic risk assessments across technology and operational environments. Maintain risk registers and drive remediation activities with relevant stakeholders. Monitor security risks and recommend appropriate mitigation strategies. 4. IT Compliance & Audit Support IT compliance initiatives, including vendor risk assessments, access control reviews, data governance audits, and regulatory compliance requirements. Coordinate audit activities and ensure readiness for external reviews and assessments. 5. Data Protection & Governance Develop and manage data classification, retention, handling, and disposal policies. Oversee data governance practices, third-party data processing controls, and cross-border data management requirements. Ensure compliance with applicable data privacy and protection regulations. 6. Stakeholder & Cross-Functional Collaboration Partner closely with Engineering, IT, Legal, HR, and business stakeholders to embed security and compliance requirements into business operations. Drive consistency and standardisation of security practices across multiple business units and locations. Serve as the primary liaison for external auditors, certification bodies, and customer security assessments. 7. Security Awareness & Incident Readiness Develop and deliver security awareness and compliance training programmes. Establish incident response processes, governance frameworks, and operational playbooks. Support organisational readiness for security incidents and compliance requirements. Key Requirements Qualifications & Experience 5-8+ years of experience in Information Security, IT Compliance, Governance, Risk & Compliance (GRC), or related disciplines. Proven hands-on experience leading organisations through ISO 27001, PCI-DSS, or equivalent certification programmes. Experience building, implementing, or standardising security and compliance frameworks across multiple entities or locations. Experience working within technology, software, digital services, fin tech, or similarly regulated environments. Relevant certifications such as CISSP, CISM, CISA, ISO 27001 Lead Implementer/Auditor, or PCI-DSS ISA/QSA are advantageous. Technical / Functional Expertise Strong expertise in ISO 27001, PCI-DSS, and information security governance frameworks. Experience in risk management, audit management, compliance monitoring, and control implementation. Solid understanding of IT systems, cloud infrastructure, and application security principles. Experience with data protection, data governance, data classification, retention policies, and privacy regulations. Knowledge of vendor risk management, access control reviews, and third-party security governance. Experience developing incident response processes, security policies, and operational standards. Familiarity with regional and international data protection regulations, including PDPA, GDPR, and related compliance frameworks. Soft Skills & Leadership Competencies Strong stakeholder management and cross-functional collaboration abilities. Excellent communication and presentation skills. Strong analytical thinking and problem-solving capabilities. Ability to influence and drive compliance initiatives across technical and non-technical teams. High attention to detail and strong governance mindset. Self-driven with the ability to operate independently and manage multiple priorities. Strong organisational and project management skills. Fluency in English; additional language capabilities are advantageous.

Malaysia
Permanent
Negotiable

Lead, Product & Entertainment Marketing

Monroe Consulting Group, an Executive Recruitment firm, is partnering with a leading firm the Consumer sector to hire a Senior Product Marketing & Partnerships Lead. This opportunity is based in Kuala Lumpur, Malaysia. Position Overview This role leads end-to-end go-to-market strategy, product launches, and integrated marketing campaigns across a portfolio of consumer experiences and strategic partnerships. It drives audience growth, commercial performance, and brand engagement through innovative, culturally relevant marketing initiatives. Key Responsibilities 1. Product Marketing & Go-to-Market Leadership Lead the go-to-market strategy and launch planning for consumer products, bundled offerings, and value-added propositions. Define positioning, audience strategy, launch mechanics, campaign messaging, and execution road maps to drive adoption and revenue growth. Partner with cross-functional stakeholders to translate business opportunities into scalable marketing programmes. 2. Entertainment, Events & Experiential Marketing Lead marketing campaigns for live events, festivals, sports, attractions, and premium consumer experiences. Develop culturally relevant campaigns that drive awareness, engagement, demand generation, and commercial outcomes. Identify opportunities to maximise audience participation and customer acquisition through strategic marketing initiatives. 3. Integrated Campaign Leadership Own and lead end-to-end campaign execution across Brand, Creative, Social, PR, CRM, Product, Commercial, and external agency teams. Ensure campaigns are delivered with strong alignment, speed, and measurable business impact. Drive integrated omnichannel marketing strategies across paid, earned, owned, and partner channels. 4. Strategic Partnerships & Ecosystem Development Build and strengthen relationships with strategic partners, brands, event organisers, and ecosystem collaborators. Identify co-marketing opportunities, exclusive launches, and audience expansion initiatives. Support the development of partnership strategies that contribute to revenue growth and market expansion. 5. Stakeholder Management Act as the central marketing lead across product launches and campaign initiatives. Ensure strong collaboration, communication, and alignment across internal functions and external partners. Influence stakeholders and facilitate decision-making across multiple business units. 6. Audience Growth & Engagement Develop and execute always-on marketing initiatives that improve customer acquisition, engagement, retention, and repeat transactions. Drive customer life cycle marketing strategies that support sustained business growth. Leverage audience insights to optimise campaign performance and customer experience. 7. Performance & Commercial Excellence Track campaign effectiveness, business performance, and return on investment metrics. Utilise data, insights, and market intelligence to optimise future launches, partnerships, and marketing initiatives. Provide strategic recommendations based on performance trends and customer behaviour. Key Requirements Qualifications & Experience 7-10+ years of experience in Product Marketing, Commercial Marketing, Brand Marketing, or related disciplines. Proven experience launching and scaling products, partnerships, programmes, or integrated marketing campaigns. Experience working within consumer-facing, lifestyle, entertainment, hospitality, travel, retail, digital platform, or related industries. Strong track record of leading cross-functional initiatives in dynamic, high-growth environments. Technical / Functional Expertise Strong expertise in product marketing, go-to-market planning, and commercial campaign execution. Experience leading 360-degree marketing campaigns across paid media, social media, public relations, CRM, partnerships, influencer marketing, and brand channels. Strong understanding of customer acquisition, retention, engagement, and life cycle marketing strategies. Experience managing strategic partnerships, alliance marketing, and co-branded campaigns. Ability to develop audience segmentation, positioning, messaging frameworks, and launch strategies. Strong analytical capability with experience measuring campaign performance, ROI, and commercial impact. Experience translating business objectives into commercially driven marketing plans. Soft Skills & Leadership Competencies Strong strategic thinking and commercial acumen. Excellent stakeholder management and cross-functional leadership skills. Strong ownership mindset with the ability to drive initiatives from strategy through execution. Excellent communication, presentation, and influencing capabilities. Strong project management and organisational skills. Ability to manage multiple priorities within fast-paced and evolving environments. Collaborative leadership style with a focus on building strong internal and external relationships. Fluency in English, both written and verbal.

Kuala Lumpur
Permanent
Negotiable

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