Looking for talent in the Consulting, BPO and Shared Services industry? Partner with us to find the best qualified candidate in the market.
Business Development Manager (Pampanga)
Business Development Manager (Pampanga) Executive recruitment firm Monroe Consulting Group Philippines is recruiting on behalf of Australian company, an offshoring & outsourcing consulting industry. The company is based in Angeles, Pampanga and the role is to be assigned to a full onsite set-up. Key job responsibilities include: The BDM plays a critical role in our organization's growth by actively generating and qualifying leads for our sales and marketing teams. The primary responsibility of this position is to identify potential customers or clients and initiate contact to ensure a steady pipeline of qualified leads for our business. Lead Generation: Conduct research and utilize various sources to identify potential leads that align with our target customer profiles. Outbound Outreach: Initiate contact with leads through a combination of outbound methods, including cold calls, emails, social media outreach, and other communication channels. Qualification: Assess the suitability of leads by gathering information about their needs, budgets, timelines, and decision-making authority. Determine if they meet our qualification criteria. Lead Nurturing: Engage with leads in a professional and informative manner, addressing their questions and concerns. Develop relationships and build trust with prospects. Information Management: Keep accurate and up-to-date records of lead interactions and lead status in our CRM system. Ensure data integrity and consistency. Collaboration: Work closely with the sales and marketing teams to align lead generation efforts with their strategies and objectives. Provide them with high-quality, well-qualified leads. Feedback and Reporting: Provide regular reports and feedback to management on lead generation activities, including key performance indicators (KPIs) and insights for continuous improvement. Key Requirements: Strong communication and interpersonal skills. Self-motivated and target-driven. Excellent research and data analysis skills. Ability to work in a fast-paced, dynamic environment. Familiarity with CRM software and lead management tools. Previous experience in lead generation, sales, or a related field is a plus. Bachelor's degree in a relevant field is preferred. All applications will be treated in the strictest of confidence. If you are a suitable match for this position, please send your application to
- Province of Pampanga
Executive recruitment company Monroe Consulting Group Philippines is recruiting on behalf of a leading company that provides managed services backed by its own scalable technology platforms with a focus on network and digital transformation. Job Summary Our respected client is seeking a Customer Support who will be responsible for improving customer service, perception, and satisfaction. The job is based in Mandaluyong City, Philippines, with a mid-shift working schedule and hybrid arrangement. Key Job Responsibilities: Track e-mail requests from customers (business to business) and process within standardized SLA measurements. Maintain detailed tracking records and provide updates as requested. Escalate issues with internal teams and vendors to meet project demands. Act as the single point of contact to the customer for all types of service requests. Coordination of all support groups to ensure maximum utilization of billable resources. Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, and agreed outages. Create service requests as requested by our business partners. Improve customer service, perception, and satisfaction. Key Job Requirements: 3+ years of working in a call center environment. 3+ years reviewing work quality. 3+ years previous in quality control assurance and validation experience. Proficient in communicating clearly in written and oral English. Ability to learn complex technical information quickly. Meticulous attention to detail and accuracy is a must. Strong analytical, problem-solving skills, and decision-making skills. Work independently with little oversight or management. Great time management and organizational skills. Experience with teaching and training peers and neighboring departments. Experience with creating training documents and course pathways. Highly focused on driving repeatable success across internal and external channels. Familiarity with cabling, network, and alarm system terminology and support. Strong computer skills (Windows Operating System). Excellent knowledge of the Internet, email, MS Word, and MS Excel Associate or bachelor's degree preferred - Computer Science, Networking, or Engineering focus. Minimum of 2 years of field experience working in a telecommunication/NOC call center. Minimum of 3 years of field experience in Quality Assurance.
- Mandaluyong City
IT Service Desk Team Leader
Executive search firm Monroe Consulting Group Philippines is recruiting on behalf of a shared service of integrated suppliers of offshore operations, well services technology, and engineering solutions in more than 20 countries. Our reputable client is looking for a highly driven IT Service Desk /Support Team Lead who is amenable to working on a rotational shift and hybrid work arrangement based in Makati. Key responsibilities include: Leadership/People Management Lead and promote a culture of teamwork, innovation, and excellence in customer service Develop, implement and drive clear performance objectives for all team members providing coaching and regular feedback on their performance against objectives. Develop, execute and monitor the goals and objectives of the organization and department. Monitors and reviews progress and accuracy of work, directs efforts towards achieving agreed performance metrics and provides technical guidance on complex issues. Identify and manage opportunities for development across the team and implement development plans to grow people competency and capability. Conducts periodic appraisal and required follow up in accordance to the work delivery and output, following the policies of the company. Attend and contribute to leadership meetings and other related project development of the company Understand and execute accordingly the company policies and regulations as well as management decisions. Support and trust in management and with the decision Ensure understanding, collaboration, execution and cascading of HR policies to the team members. Participate in the recruitment cycle within the scope of area. Responsible for welcoming new joiner including program/plan for introduction and relevant training. Lead by example, and adhere to personal conduct which wins the respect of business connections, colleagues, and others during or in connection with work. Relationship Management Build, develop and maintain effective working relationships with counterparts/stakeholders to ensure a thorough understanding of the business and its support requirements. Showcase good interpersonal working relationship and effective communication line within colleagues and management. Ensure communication of tasks and project concerns to client(s) and/or management are clear. Ensure effective communication within the respective team, in terms of policy development, regulation and implementation. Develops an understanding of operational requirement and plans in order to ensure the approach and advice is aligned. Ensures appropriate communication and feedback with team members through regular individual and team meetings. Ensure an effective positive working environment despite challenges and uncertainties while maintaining a high degree of service and integrity. Service Delivery Contribute to developing and distributing the procedures and tools specific to the discipline. Manages the delivery of high-quality services and ensures the team is working together to meet service delivery expectations, in compliance with Odfjell Drilling's requirements and objectives. Act as the subject matter expert for the team and clarify their process-related queries. Ensures quality and efficiency of own work deliverables. Perform and take accountability for own tasks in Service Desk cases, resolution and service ticket management, and other related Service Desk work. Manage team utilization, task distribution, and accomplishments. Responsible for ensuring operational schedule adherence by monitoring and managing appropriate workforce planning and schedules. Participate in preparing and evaluating workload management, and service level agreement (SLA) achievement including quality and process efficiency. Responsible in submission and coordination of status report(s) and/or other required reports by the immediate supervisor/management. Contribute to process improvements. Maintain the company business software (upgrades, security, licenses) Contribute to the growth of the company, thru the development of program interventions and participating in company-authorized programs and or/business driven. Perform other related tasks that may be required from time to time. Key requirements include: Bachelor's degree in Computer Engineering, Computer Science, Information Technology or any similar field With at least (5) years relevant solid experience in IT Service Desk preferably in shared services set up or environment. Has at least (3) years of leadership and management experience. Excellent technical experience, preferably handling Level 1 /2 helpdesk case resolution process Strong leadership skills with an aim to build a high-functioning team and promoting engagement Knowledge and understanding of performance metrics, goals, and service level development, implementation, and assessment. Experience in process improvement and documentation. Ability to resolve conflict with integrity and demonstrate a high degree of confidentiality and negotiation skills Ability to work independently but sees the importance of achieving results through teamwork, delegation and collaboration. Has the ability to take initiative and make sound judgements and decisions within scope, procedures and guidelines Structured, accurate, systematic and committed to deliver within deadlines Resulted oriented, customer focused and business oriented mind-set and with ability to show leadership in challenging situations. Excellent oral and written communication skills in English with expertise in international and cross-cultural communications and business relations. Motivated to facilitate and contribute to the company's growth Wiling to work on a rotating shift and on holidays.
- Makati City
- + allowances + benefits
Sales Manager (Business Consulting and Accounting Firm)
Executive recruitment consultant Monroe Consulting Group Indonesia is recruiting on behalf of a leading Business Consulting and Accounting firm, providing Company Formation, Accounting / Taxation and Trading Services across Asia. Our respected client is seeking a Sales Manager with suitable qualifications. Responsibilities: Reporting to the Managing Director, it will be mainly responsible to:- Planning and overseeing new sales initiatives for Indonesia Market Support/overseeing campaign/projects locally and regionally that are directly related to revenue generation activities including: origination, execution, tracking and reporting Liaise with Digital Marketing department to support the direction and goals for increasing the organization's profitability Developing quotes and proposals for clients Contacting potential clients to establish rapport and arrange meeting Communicate with overseas offices/agents for potential business/development Manage Google AdWords campaigns Perform other ad-hoc duties as assigned Qualification and Competencies: Must have at least bachelor's degree (master's preferred) in Communications, Business Administration, Business Management, Marketing, or any other related field. An equivalent of this requirement in working experience is also acceptable Has a minimum of 10 years of experience in sales, marketing or related field. Strong communication skills both written and communication along with IT fluency Ability to manage complex projects and multi-task Ability to flourish with minimal guidance, be proactive and handle uncertainty Good command of both written and spoken English and Indonesian Independent and responsible individual who could meet tight deadline Immediate availability is preferred
Executive recruitment company Monroe Consulting Group's Industrial Division is exclusively partnered with multinational organization who is well established in providing supply chain consultancy and logistics services. Job summary The ideal candidate will be responsible for Commercial analysis, including solution design, price modelling, forensic analysis, and reporting, to meet the needs of the Business and our Customers. The candidate will need to be familiar with managing strict deadlines and is expected to understand the importance of delivering an exceptional customer experience in order to retain customers or win new customers, understand best practice in the production of data, and be improvement focused for the business and its customers. Job Responsibilities: Commercial Partnering with Account Management Team to: - Understand Customers' operation and logistics model. Providing situation analysis including carrier and customer profile & insights. Identify continuous improvement initiatives with the aim of improving supply chain efficiencies and lowering distribution cost. Analyse complex business problems and provide analytical support & recommendations that will be instrumental in the formation of distribution strategy, cost savings, and continuous improvement efforts for internal and external stakeholders. Provide support on RFP opportunities and more complex pricing requests, working closely with wider Commercial teams as required. Assist with the preparation of business proposals, focussed on winning new Customer or defence of existing contracts by utilising commercial models and optimisation tools - scope, solution design, analyse & recommendation. Assist with the development of pricing methodology that aligns with business strategy whilst delivering maximum value proposition to Customers without giving rise to unintended risk. Data Integrity & Reporting Ability to identify data gap, rectifying & resolving data issues and ensuring integrity of the data sources. Ability to manipulate and work with multiple data sources. Provide visibility and develop reports to equip the Account Management Team and Carrier Management Team with insights and financial & service performance to present to external stakeholders. General Ensure activities carried out in line with governance rules & processes. Ensure all tasks are completed accurately and in a timely manner. Other tasks as requested by your manager. Job Requirements: Preferably Minimum 5 years industry experience in a commercially focused role within Supply Chain, Logistics, Manufacturing and FMCG industry Diploma or Degree in logistics, supply chain or commercial discipline preferred High IT competency, including Power BI, Excel, Word and Outlook Freight experience ideal (strongly preferred) Proven ability to identify and introduce process improvements Highly developed communications skills, both written and verbal Strong interpersonal skills and communication skills to influence all levels of management A collaborative and team-oriented individual who embraces challenges and has the ability to build stakeholder relationship Ability to work under pressure and meet tight deadlines Display energy and enthusiasm - self-starter who constantly push themselves to raise the bar Advanced MS Office skills Experience mentoring/leading a team (strongly preferred) Professional conduct and presentation Strong knowledge of the Freight Industry Experience producing high quality reports & dashboard Good Influencing skills Develop strong relationships within the business Able to work collaboratively within a team environment at all levels Develop strong relationships with the customer teams, in particular with the Executive, Finance, Account Management, and New Business teams.
Avinash Kumar Manoharan
Managing Director - MalaysiaView Profile
John Stuart Tolmie
Managing Director - ThailandView Profile
Managing Director - ChinaView Profile
Monica Viladot Medina
Managing Director - PhilippinesView Profile
Managing Director - IndonesiaView Profile