Branch Manager

Executive recruitment company Monroe Consulting Group Malaysia's Industrial Division is recruiting on behalf of a MNC Freight Forwarding company. Our prestigious client is seeking a Branch Manager with at least 6 years of working experience who will play a critical role in leading a team of professionals, fostering client relationships, and ensuring the branch's overall profitability and growth. The job will be based in Johor Bahru.

Job Responsibilities:

Operational Leadership:

  • Oversee all aspects of branch operations, including import/export processes, customs clearance, warehousing, and transportation services.
  • Develop and implement efficient operational processes to maximize productivity and minimize costs.
  • Ensure compliance with all relevant regulations and industry standards.

Team Management:

  • Recruit, train, and mentor a high-performing team of freight forwarding professionals.
  • Set clear performance goals and provide ongoing feedback to support employee development.
  • Foster a positive and collaborative work environment that promotes teamwork and employee engagement.

Client Relationship Management:

  • Cultivate and maintain strong relationships with existing clients, addressing their needs and concerns promptly.
  • Identify and pursue new business opportunities to expand the branch's client portfolio.
  • Ensure excellent customer service and satisfaction, striving to exceed client expectations.

Financial Management:

  • Develop and manage the branch budget, monitoring expenses and revenue to achieve profitability targets.
  • Implement cost-effective measures and strategies to improve financial performance.
  • Prepare regular financial reports and forecasts for senior management.

Compliance and Safety:

  • Ensure that the branch adheres to all relevant laws, regulations, and safety standards.
  • Promote a culture of operational excellence and responsible work practices within the branch.

Market Analysis & Strategy:

  • Stay informed about industry trends, market developments, and competitor activities.
  • Contribute to the development and execution of the branch's strategic plans and growth initiatives.

Job Requirements:

  • Bachelor's degree in Business, Logistics, Supply Chain Management, or a related field
  • Proven experience (5+ years) in freight forwarding and logistics, with a track record of successful leadership.
  • Strong knowledge of the Malaysian logistics and transportation market.
  • Excellent leadership, communication, and interpersonal skills.
  • Proficient in using logistics and supply chain management software.
  • Strong financial acumen and the ability to analyse and interpret financial data.
  • Results-oriented with a focus on achieving targets and delivering exceptional customer service.
  • Familiarity with customs regulations and international trade practices.
  • Fluency in English and Malay; additional languages are a plus.