Business Support Manager

Executive search firm, Monroe Consulting Group is recruiting on behalf of one of the leading multinational Telco company. They're in search of dynamic leaders to join their force as a Business Support Manager.

Job Responsibilities:

  • Provide comprehensive operational support to various business functions, collaborating with department heads to ensure smooth day-to-day operations.
  • Streamline processes to enhance efficiency and reduce operational bottlenecks.
  • Act as a liaison between different departments, fostering effective communication and collaboration while ensuring alignment of business support activities with organizational goals and objectives.
  • Manage and coordinate various projects within the organization, collaborating with project teams to define scopes, timelines, and deliverables, ensuring projects are executed on time and within budget.
  • Develop and implement policies and procedures to support business operations, regularly reviewing and updating policies to ensure compliance with regulations and industry best practices.
  • Evaluate and manage relationships with external vendors and service providers.
  • Analyze relevant data to identify trends, patterns, and areas for improvement, preparing regular reports for senior management to support decision-making processes.
  • Develop training programs to enhance the skills of business support staff, providing ongoing coaching and mentorship to team members.
  • Identify and assess potential risks to business operations, developing and implementing risk mitigation strategies to safeguard organizational interests.

Job Requirements:

  • Bachelor's degree in Business Administration, Management, or a related field required.
  • Possess 5+ years of experience in application support.
  • Demonstrated proficiency with application administration and/or development in (, APEX coding, Lightning Web Components) with at least 3 years of experience.
  • Experience in IT support and Business application with strong technical and troubleshooting skills.
  • Strong organizational and leadership skills are essential.
  • Excellent communication and interpersonal abilities are required for effective collaboration and interaction within the team and across departments.