Client Operations Representative (EMEA)

Executive recruitment company Monroe Consulting Group Philippines is recruiting on behalf of a global technology company who is delivering truly prominent IT solutions, IT Design, IT Management, Data Security, Business Reform, and Infrastructure Plan for enterprises. Due to the company's expansion to EMEA and Manila, our respected client is currently looking for a Client Operations Representative (EMEA). The company is based in Pasig, Metro Manila, Philippines, that currently offers a hybrid set-up with mid-shift work hours and devices/equipment will be provided.

The Client Operations Representative Level 1 will be responsible for providing customer service and managing the sales processes of their assigned Account Executive or team of Account Executives (AE).

Job Responsibilities:

  • The Client Operations Representative will be responsible for developing efficient practices to serve business needs.
  • Work on special projects for clients and sales force as needed.
  • Attend Company, vendor, and publisher trainings and webinars, as directed.
  • Build relationships with other Insight departments and increase efficiencies where applicable.
  • Prioritize and respond to incoming client calls and emails
  • Research technical information on product requests and ensure access to procurement.
  • Responsible for correct and accurate order processing.
  • Prepare, manage and submit sales quotes accurately into the appropriate quote entry system.
  • Research technical information on product requests and ensure access to procurement.
  • Ensure special bid pricing is applied and correct cost is captured on every order before order is released.
  • Ensure contract compliance
  • Request and/or set up new client sold-to's, bill-to's, and ship-to's as needed.
  • Manage pricing (agreement manager, contract module) and work with vendors on special pricing.
  • Assist clients with their web accounts with Insight.
  • Ensure correct and accurate order fulfillment
  • Responsible for RMA management, credit re-bills and collections facilitation.
  • Follow-up on all open client returns in a timely manner.
  • Follow through to make sure the replacement order (if applicable) is placed and shipped.
  • Positive interaction with Customer Service /Purchasing on RA/Replacements.
  • Keep sales force informed of any problems and final resolution of issue.
  • Provide order status for client base.

Job Qualifications:

  • Open to less than a year of experience in customer service or fresh graduate
  • College undergraduate (completed two years with at least 6 months - 1 year of work experience)
  • Able to thrive in an environment characterized by rapidly changing requirements and an ongoing focus on meeting operational objectives
  • Strong written and verbal English communications skills
  • Able to successfully manage multiple priorities