Executive recruitment firm Monroe Consulting Group Philippines is recruiting on behalf of an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery, and traditional Managed Services.
Job Summary
Our respected client is seeking an experienced Systems Engineer of the highest professional standing and a background in designing, implementing, and managing complex systems within an organization. They ensure that the systems function effectively, meet business requirements, and align with technical standards for the job of Corporate Systems Engineer.
The Corporate Systems Engineer is primarily responsible for the day-to-day support of the company's internal users and systems. They are also responsible for researching, testing, deploying, and documenting internal system updates. This position has some security duties and will be exposed to new security technologies as the corporate system expands in that area. The job is in Clark Global City, Pampanga, Philippines, and offers an onsite work arrangement and night shift schedule from Monday to Friday, 8:00 pm to 5:00 am.
Key job responsibilities:
Workstation
- Maintaining and tracking of internal hardware inventory, using inventory management software.
- Management and deployment of workstations via Microsoft Intune
- Administration and of Office365 tenant, including Teams, and Exchange Online.
- Onboarding of new Users and providing a basic review of our internal systems.
- Installation, configuration, troubleshooting and customization of workstation applications per user and corporate requirements.
- Providing technical support for users at the office locations, including desktop support, connectivity support, maintaining office printers and scanners, setting up user offices or workstations.
- Addressing internal support tickets for Users. This includes maintaining and troubleshooting Microsoft Windows, Office, AD, and Azure, mail filtering, Endpoint protection, SSLVPN clients, remote management software, etc.
- Knowledge and ability with remote support methods.
- Knowledge of common protocols and client connection methods.
Network / Server
- Support and administer file, print, remote access, and network services.
- Basic administration, including add/remove users and groups, configure file permissions, check event logs, configure and restore from backup.
- Security for Corporate Endpoint environment:
- Management of Security Awareness Training System.
- Administration of corporate endpoint protection.
- Light duties regarding security program including training and end user security incidents.
Customer Service
- Setting user expectations appropriately throughout the troubleshooting process.
- Troubleshoot and resolve non time sensitive workstation level incidents while following the company's Standard Operating Procedures and Best Practices.
- Demonstrate the correct level of urgency while resolving user incidents.
- Understand and appropriately apply available vendor support process.
- Produce efficient resolution to technical incidents.
Key job requirements:
- Associate degree or Technical Degree, or equivalent work experienc
- Competencies:
- CompTIA Net +
- MCITP: Enterprise Support Technician
- MCP
- 1 plus years desktop and server support experience.
- Must be able to work effectively in a team environment as well as alone.
- Excellent written and oral communication skills.
- Personally invested in own technical growth.
- Ability to take ownership of tasks and ensure complete resolution.
- Ability to articulate technical information and convey to non-technical people.
- Passionate about delivering excellent customer service.
- Ability to deal effectively with stressful situations.
- Ability and willingness to recognize when it is necessary to escalate
- Provide accurate time estimates for duration of tasks.
- Self-motivation and ability to learn new skills quickly.
