Dept. Head of Commercial (EB Insurance)

On behalf of a notable general insurance company in Indonesia, Monroe Consulting Group is looking for Head of Corporate Relations. This role will be based in Karawaci, Tangerang.

Job Description:

  • Develop work programs aligned with departmental achievement targets in accordance with company growth objectives.
  • Ensure the delivery of high-quality services to Employee Benefit clients, including direct renewal, agent, broker, and branch matrix accounts, to meet predetermined policy renewal premium income targets.
  • Implement client services according to service level key indicators and performance metrics.
  • Develop, implement, and provide input to leadership on client retention programs.
  • Present claim reports and statistical data accurately and punctually.
  • Proactively follow up, monitor, and take necessary actions for policy renewal efforts.
  • Provide feedback to Medicare departments regarding service quality and contribute to service improvement efforts.
  • Develop and optimize resources, monitoring work and team productivity standards.
  • Enhance collaboration with internal and external stakeholders to improve client service quality.
  • Lead and coordinate team activities within designated authority to achieve departmental objectives.
  • Willingness to undertake additional tasks as needed to support company needs and development.


  • Minimum 8+ years of experience in corporate sales, corporate relations, or related roles in Insurance industry (general, life, insurtech)
  • Have in depth experience managing employee benefit products & programs
  • English skills are a must