Executive Search Firm Monroe Consulting Group Philippines is recruiting on behalf of our client. Our respected client is seeking a Facilities Manager who will extend beyond the technical aspects of maintenance and security. The candidate will also be the architect of guest satisfaction and hotel enchantment, ensuring that every aspect of the resort contributes to a magical experience for the visitors. This role will be assigned in Manapla, Negros Occidental.
Key job responsibilities include:
* Spearhead initiatives to enhance guest experiences throughout their stay. Collaborate with departments such as concierge services, dining, and entertainment to create memorable moments for guests.
* Actively gather feedback from guests through surveys, reviews, and direct interactions. Analyze this feedback to identify areas for improvement and implement strategies to address them promptly.
* Train staff members across departments on the importance of guest satisfaction and their role in achieving it. Provide ongoing coaching to ensure that all team members understand and embody the resort's commitment to excellence.
* Work with front desk staff to personalize the guest experience, whether through special amenities, room customizations, or surprise gestures that exceed expectations.
* Coordinate with event planners and organizers to ensure that special events hosted at the resort meet and exceed guest expectations. Pay attention to every detail, from decor to logistics, to create unforgettable experiences.
* In times of crisis or unexpected challenges, maintain composure and lead the team in prioritizing guest safety and comfort. Communicate effectively with guests to provide reassurance and assistance as needed.
* Regularly assess the effectiveness of guest experience initiatives and make adjustments as necessary. Stay informed about industry trends and best practices to keep the resort at the forefront of hospitality excellence.
Job Requirements
* Graduate of any course
* A passion for creating magical experiences for guests.
* Strong leadership and communication skills.
* Experience in hospitality management, with a focus on guest satisfaction.
* Creative problem-solving abilities and a willingness to think outside the box.
* A commitment to maintaining the highest standards of service and excellence.
