Field Service Coordinator/ Jr. Engineer
Executive search firm Monroe Consulting Group Philippines is recruiting on behalf of a Swiss-based globally operating process and laboratory instrumentation and automation supplier. Our respected client is seeking for a professional with at least 2 years of working experience relevant to Field Service Coordinator/Engineer role. The job is based in BGC Taguig, with 20% WFH set-up monthly.
Key job responsibilities:
- Conversion of inquiries to quotes including clarification of technical (with the assistance of Field Service Engineers) and commercial conditions; assist sales team with follow-ups
- Manage and organize subcontracted service activities in collaboration with the service team and vendors
- Planning, scheduling & allocating of service operational activities from request to completion including follow-up, if necessary
- Task assignment based on the competencies of the team members and the needs of the customer (internal/external)
- Coordinate field service travel that includes flights, transports, accommodation, meetings, visas and expense reports
- Assist on payment collection for service orders
- Technical Support of local customers and Sales Channel Partners
- Understanding and ownership of aspects of after sales in terms of responsiveness, quality and time factor
- Oversee database for spare parts, service tools and consumables inventory
- Manage and handle customer concerns via phone and assist in addressing them (Helpdesk)
- Handling complaints from customer, gathering all necessary data and converting it to cases (First line of Support)
- Handling of repairs or returns
- Coordinate and escalate complaints with Complaint management as needed
- Other reasonable tasks and activities to be assigned/ required
Job Qualifications:
- Bachelor's Degree in Engineering
- 2 - 5 years of working experiences
- Instrumentation, industrial automation, familiarity with PC office software
- Knowledge in after sales services
- Good communication skills
- Fair commercial knowledge
- Good skills in handling people and situations
- Well-organized, self-discipline
- Proven work experience as service coordinator, planner, project manager or a similar role
- Organizing abilities and attention to details
- Demonstrates excellent interpersonal skills
- Ability to multi-task effectively, prioritize, work under time pressure
- Fluency in Filipino & English
All applications will be treated in the strictest of confidence. If you are a suitable match for this position, please send your application to
