Executive recruitment consultant Monroe Consulting Group Indonesia is recruiting on behalf of a Healthcare Provider in Jakarta. Our client is seeking a dynamic and experienced GM Acquisition, CRM, and Contact Center to join the team and lead their Marketing & Sales to new heights.
Job Scope:
- Develop and implement integrated strategies to acquire new clients/patients across multiple service lines such as emergency, outpatient, inpatient, medical check-ups, screenings, and wellness programs.
- Identify and secure new business opportunities through corporate accounts, insurance companies, embassies, and other strategic international partners. Collaborate with the sales team to design and execute acquisition models for business partners.
- Strengthen the organization's referral network, particularly in the areas of medical tourism and international patient coordination. Design and monitor effective execution plans and performance tracking.
- Lead the development and implementation of CRM strategies, including loyalty programs, repeat visit initiatives, and preventive healthcare engagement. Manage and optimize the digital CRM system to support personalization and retention.
- Enhance patient experience by improving service quality at all hospital touchpoints. Drive productivity and innovation in the contact center as a key entry point for patient interaction and lead generation.
- Work closely with Operational, Medical, Marketing, and Commercial teams to ensure alignment of acquisition and engagement strategies with business goals.
Job Requirements:
- Bachelor's degree in Business, Marketing, Healthcare Management, or a related field; MBA or equivalent is a plus.
- Minimum 10 years of experience in client acquisition, CRM, and/or customer experience roles, preferably within the healthcare, insurance, hospitality, or health-tech sectors.
- Proven track record of developing and executing growth strategies, partnership development, and CRM initiatives.
- Experience managing contact center operations or customer service departments.
- Strong understanding of healthcare service delivery models is highly preferred.
